Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU 261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on China Southern Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers the rights of air passengers. In particular, this regulation covers diverse cases, such as rebooking, delays, flight cancellations, etc., and requires airlines to handle individual cases with fairness and care. If the situation occurs due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to obtain compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 contains rules concerning the process of compensation, including aid to travelers who suffered from flight problems. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, depending on your circumstances.
China Southern Airlines Flight Cancellation Compensation
First and foremost, travelers need to know that the airline is required to notify them about the flight cancellation. In case the airline informs you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
China Southern Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out common rules on assistance and compensation to passengers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261 requires airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for instance, you had Economy but were upgraded to Business class), you won’t be charged extra for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, it’s important to note that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, China Southern Airlines is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim China Southern Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws well and will strive to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
11.11.202509:00 | China Southern Airlines 6904 | (PKX) Urumqi (URC) | Cancelled | Claim Refund |
10.11.202521:00 | China Southern Airlines 3715 | Guangzhou (CAN) Qingdao (TAO) | Delayed | Claim Refund |
10.11.202520:30 | China Southern Airlines 6909 | Urumqi (URC) (PKX) | Cancelled | Claim Refund |
10.11.202520:30 | China Southern Airlines 9364 | Qiemo (IQM) Turpan (TLQ) | Cancelled | Claim Refund |
10.11.202520:00 | China Southern Airlines 3161 | Guangzhou (CAN) (PKX) | Delayed | Claim Refund |
10.11.202519:55 | China Southern Airlines 3756 | Shanghai (PVG) Zhuhai (ZUH) | Delayed | Claim Refund |
10.11.202519:55 | China Southern Airlines 1469 | Urumqi (URC) (PKX) | Delayed | Claim Refund |
10.11.202519:30 | China Southern Airlines 6913 | Urumqi (URC) (PKX) | Delayed | Claim Refund |
10.11.202519:15 | China Southern Airlines 1909 | (PKX) Xining (XNN) | Delayed | Claim Refund |
10.11.202519:10 | China Southern Airlines 1902 | Lanzhou (LHW) (PKX) | Delayed | Claim Refund |
10.11.202519:00 | China Southern Airlines 9264 | Wuhan (WUH) Shenyang (SHE) | Cancelled | Claim Refund |
10.11.202518:35 | China Southern Airlines 9364 | Kuqa (KCA) Qiemo (IQM) | Cancelled | Claim Refund |
10.11.202518:20 | China Southern Airlines 6837 | Urumqi (URC) Nanjing (NKG) | Cancelled | Claim Refund |
10.11.202518:00 | China Southern Airlines 3111 | Guangzhou (CAN) (PKX) | Delayed | Claim Refund |
10.11.202517:55 | China Southern Airlines 9474 | Taizhou (HYN) Qingdao (TAO) | Delayed | Claim Refund |
10.11.202517:30 | China Southern Airlines 6907 | Urumqi (URC) (PKX) | Delayed | Claim Refund |
10.11.202516:55 | China Southern Airlines 8892 | (PKX) Korla (KRL) | Delayed | Claim Refund |
10.11.202516:45 | China Southern Airlines 9363 | Qiemo (IQM) Kuqa (KCA) | Cancelled | Claim Refund |
10.11.202516:45 | China Southern Airlines 3988 | Changchun (CGQ) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202516:20 | China Southern Airlines 250 | Sanya (SYX) Wuxi (WUX) | Delayed | Claim Refund |
10.11.202516:15 | China Southern Airlines 8437 | Zhuhai (ZUH) Taiyuan (TYN) | Delayed | Claim Refund |
10.11.202516:15 | China Southern Airlines 9533 | Hohhot (HET) Nanjing (NKG) | Delayed | Claim Refund |
10.11.202516:00 | China Southern Airlines 9264 | Beihai (BHY) Wuhan (WUH) | Cancelled | Claim Refund |
10.11.202516:00 | China Southern Airlines 7120 | Zhuhai (ZUH) Xuzhou (XUZ) | Delayed | Claim Refund |
10.11.202515:50 | China Southern Airlines 7154 | Harbin (HRB) Xuzhou (XUZ) | Delayed | Claim Refund |
10.11.202515:35 | China Southern Airlines 7158 | Jinghong (JHG) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202515:15 | China Southern Airlines 4797 | Chongqing (TFU) Korla (KRL) | Delayed | Claim Refund |
10.11.202515:10 | China Southern Airlines 9402 | Haikou (HAK) Nanjing (NKG) | Delayed | Claim Refund |
10.11.202515:05 | China Southern Airlines 9555 | Chongqing (TFU) Gonggar (LXA) | Delayed | Claim Refund |
10.11.202515:00 | China Southern Airlines 9356 | Jixi (JXA) Jinan (TNA) | Delayed | Claim Refund |
10.11.202515:00 | China Southern Airlines 8004 | Wuhan (WUH) Guangzhou (CAN) | Delayed | Claim Refund |
10.11.202514:55 | China Southern Airlines 1825 | Xiamen (XMN) Kratie (KTI) | Delayed | Claim Refund |
10.11.202514:50 | China Southern Airlines 7110 | Haikou (HAK) Xuzhou (XUZ) | Delayed | Claim Refund |
10.11.202514:40 | China Southern Airlines 1842 | Macau (MFM) Xiamen (XMN) | Delayed | Claim Refund |
10.11.202514:30 | China Southern Airlines 9034 | Urumqi (URC) Shanghai (XIY) | Delayed | Claim Refund |
10.11.202514:25 | China Southern Airlines 4732 | (GXH) Shanghai (XIY) | Delayed | Claim Refund |
10.11.202514:15 | China Southern Airlines 9363 | Turpan (TLQ) Qiemo (IQM) | Cancelled | Claim Refund |
10.11.202514:10 | China Southern Airlines 3879 | Guangzhou (CAN) Xiamen (XMN) | Delayed | Claim Refund |
10.11.202514:10 | China Southern Airlines 6338 | Haikou (HAK) Nanjing (NKG) | Delayed | Claim Refund |
10.11.202514:05 | China Southern Airlines 7037 | Kunming (KMG) Xuzhou (XUZ) | Delayed | Claim Refund |
10.11.202513:55 | China Southern Airlines 5561 | Wuhan (WUH) Shanghai (ENY) | Delayed | Claim Refund |
10.11.202513:45 | China Southern Airlines 9298 | Tacheng (TCG) Zhengzhou (CGO) | Delayed | Claim Refund |
10.11.202513:35 | China Southern Airlines 9598 | Zhengzhou (CGO) Gonggar (LXA) | Delayed | Claim Refund |
10.11.202513:25 | China Southern Airlines 9435 | Chongqing (TFU) Korla (KRL) | Delayed | Claim Refund |
10.11.202513:20 | China Southern Airlines 4676 | Shenzhen (SZX) Shanghai (XIY) | Delayed | Claim Refund |
10.11.202513:15 | China Southern Airlines 3214 | Shanghai (XIY) Shenzhen (SZX) | Delayed | Claim Refund |
10.11.202512:55 | China Southern Airlines 4977 | Chongqing (CKG) Nanjing (NKG) | Delayed | Claim Refund |
10.11.202512:55 | China Southern Airlines 9411 | Changzhou (CZX) Jinjiang (JJN) | Delayed | Claim Refund |
10.11.202512:50 | China Southern Airlines 8446 | Shenzhen (SZX) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202512:50 | China Southern Airlines 1806 | Kratie (KTI) Xiamen (XMN) | Delayed | Claim Refund |
10.11.202512:25 | China Southern Airlines 6234 | Guang Yuan (GYS) Shenzhen (SZX) | Delayed | Claim Refund |
10.11.202512:20 | China Southern Airlines 9106 | Gonggar (LXA) Chengdu (CTU) | Delayed | Claim Refund |
10.11.202512:15 | China Southern Airlines 8504 | Ningbo (NGB) Shenzhen (SZX) | Delayed | Claim Refund |
10.11.202512:15 | China Southern Airlines 7458 | Melbourne (MEL) Brisbane (BNE) | Delayed | Claim Refund |
10.11.202512:10 | China Southern Airlines 9198 | Fuzhou (FOC) Chengdu (CTU) | Delayed | Claim Refund |
10.11.202512:05 | China Southern Airlines 10 | Shanghai (XIY) Zhongwei (ZHY) | Delayed | Claim Refund |
10.11.202512:05 | China Southern Airlines 3741 | Guangzhou (CAN) Xiamen (XMN) | Delayed | Claim Refund |
10.11.202512:05 | China Southern Airlines 9263 | Wuhan (WUH) Beihai (BHY) | Cancelled | Claim Refund |
10.11.202512:00 | China Southern Airlines 3358 | Shenzhen (SZX) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202511:40 | China Southern Airlines 7554 | Sydney (SYD) Brisbane (BNE) | Delayed | Claim Refund |
10.11.202511:20 | China Southern Airlines 9329 | Lianyungang (LYG) Shenyang (SHE) | Delayed | Claim Refund |
10.11.202511:20 | China Southern Airlines 4739 | Luzhou (LZO) Nanning (NNG) | Delayed | Claim Refund |
10.11.202511:10 | China Southern Airlines 3824 | Shanghai (PVG) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202511:05 | China Southern Airlines 1418 | Shijiazhuang (SJW) Xiamen (XMN) | Delayed | Claim Refund |
10.11.202511:05 | China Southern Airlines 8560 | Huizhou (HUZ) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202511:00 | China Southern Airlines 3279 | Shenzhen (SZX) Shanghai (XIY) | Delayed | Claim Refund |
10.11.202511:00 | China Southern Airlines 9297 | Zhengzhou (CGO) Tacheng (TCG) | Delayed | Claim Refund |
10.11.202511:00 | China Southern Airlines 6305 | Urumqi (URC) Shanghai (XIY) | Delayed | Claim Refund |
10.11.202511:00 | China Southern Airlines 1822 | Taipei (TPE) Xiamen (XMN) | Delayed | Claim Refund |
10.11.202510:45 | China Southern Airlines 3320 | Anqing (AQG) Guangzhou (CAN) | Cancelled | Claim Refund |
10.11.202510:45 | China Southern Airlines 8777 | Guangzhou (CAN) Yantai (YNT) | Delayed | Claim Refund |
10.11.202510:30 | China Southern Airlines 4747 | Changsha (CSX) Yancheng (YNZ) | Delayed | Claim Refund |
10.11.202510:25 | China Southern Airlines 1454 | Mian Yang (MIG) Hangzhou (HGH) | Delayed | Claim Refund |
10.11.202509:35 | China Southern Airlines 258 | Huizhou (HUZ) Wuxi (WUX) | Delayed | Claim Refund |
10.11.202509:30 | China Southern Airlines 8520 | Guangzhou (CAN) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202509:25 | China Southern Airlines 9617 | Chengdu (CTU) Ningbo (NGB) | Delayed | Claim Refund |
10.11.202509:20 | China Southern Airlines 7572 | Sydney (SYD) Adelaide (ADL) | Delayed | Claim Refund |
10.11.202509:20 | China Southern Airlines 7159 | Hangzhou (HGH) Yantai (YNT) | Delayed | Claim Refund |
10.11.202509:15 | China Southern Airlines 6959 | Urumqi (URC) Shanghai (XIY) | Delayed | Claim Refund |
10.11.202509:15 | China Southern Airlines 5015 | Guangzhou (CAN) Dhaka (DAC) | Delayed | Claim Refund |
10.11.202509:05 | China Southern Airlines 3213 | Shenzhen (SZX) Shanghai (XIY) | Delayed | Claim Refund |
10.11.202508:55 | China Southern Airlines 9213 | Chengdu (CTU) Ningbo (NGB) | Delayed | Claim Refund |
10.11.202508:55 | China Southern Airlines 4731 | (GXH) Gonggar (LXA) | Delayed | Claim Refund |
10.11.202508:45 | China Southern Airlines 7555 | Sydney (SYD) Melbourne (MEL) | Delayed | Claim Refund |
10.11.202508:35 | China Southern Airlines 6939 | Urumqi (URC) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202508:30 | China Southern Airlines 3612 | Taiyuan (TYN) Zhuhai (ZUH) | Delayed | Claim Refund |
10.11.202508:30 | China Southern Airlines 9105 | Chengdu (CTU) Gonggar (LXA) | Delayed | Claim Refund |
10.11.202508:30 | China Southern Airlines 6489 | Zhengzhou (CGO) Zhuhai (ZUH) | Delayed | Claim Refund |
10.11.202508:25 | China Southern Airlines 9197 | Chengdu (CTU) Fuzhou (FOC) | Delayed | Claim Refund |
10.11.202508:25 | China Southern Airlines 389 | Guangzhou (CAN) Tokyo (KIX) | Delayed | Claim Refund |
10.11.202508:25 | China Southern Airlines 9575 | Chengdu (CTU) Hangzhou (HGH) | Delayed | Claim Refund |
10.11.202508:20 | China Southern Airlines 9371 | Yining (YIN) (SHF) | Delayed | Claim Refund |
10.11.202508:10 | China Southern Airlines 9325 | Fuzhou (FOC) Jinan (TNA) | Delayed | Claim Refund |
10.11.202508:01 | China Southern Airlines 5769 | Wuhan (WUH) Shenyang (SHE) | Delayed | Claim Refund |
10.11.202508:01 | China Southern Airlines 9301 | Chongqing (TFU) Yancheng (YNZ) | Delayed | Claim Refund |
10.11.202507:55 | China Southern Airlines 9263 | Shenyang (SHE) Wuhan (WUH) | Cancelled | Claim Refund |
10.11.202507:55 | China Southern Airlines 1812 | Ho Chi Minh City (SGN) Xiamen (XMN) | Delayed | Claim Refund |
10.11.202507:50 | China Southern Airlines 4621 | Hangzhou (HGH) Zhaotong (ZAT) | Delayed | Claim Refund |
10.11.202507:50 | China Southern Airlines 4823 | Chongqing (TFU) Dali City (DLU) | Delayed | Claim Refund |
10.11.202507:45 | China Southern Airlines 6276 | Guangzhou (CAN) Changchun (CGQ) | Cancelled | Claim Refund |
