Whenever flights are delayed or cancelled, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. According to EU261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on Sichuan Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that deals with air passengers’ rights. In particular, this regulation covers different situations, such as rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs as a result of the airline’s fault, any passenger who underwent certain inconveniences is entitled to get compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses rules concerning the process of compensation, including aid for passengers affected by issues with flights. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, depending on your specific case.
Sichuan Airlines Flight Cancellation Compensation
First and foremost, travelers need to know that the airline must inform them about the flight cancellation. In case the airline informs you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Sichuan Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with food, drinks, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes regulations on assistance and compensation for travelers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Meals and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you won’t be charged additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can obtain reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Sichuan Airlines isn’t a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Sichuan Airlines Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should be aware of the process to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will do our best to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.11.202512:05 | Sichuan Airlines 4296 | Yining (YIN) (SHF) | Cancelled | Claim Refund |
08.11.202510:20 | Sichuan Airlines 4295 | (SHF) Yining (YIN) | Cancelled | Claim Refund |
07.11.202523:15 | Sichuan Airlines 3652 | Xichang (XIC) Shenzhen (SZX) | Delayed | Claim Refund |
07.11.202522:30 | Sichuan Airlines 5582 | Wuhan (WUH) Fuzhou (FOC) | Delayed | Claim Refund |
07.11.202522:00 | Sichuan Airlines 4002 | (TWC) Yining (YIN) | Delayed | Claim Refund |
07.11.202521:40 | Sichuan Airlines 4346 | Qiemo (IQM) (RQA) | Delayed | Claim Refund |
07.11.202521:40 | Sichuan Airlines 5034 | Chongqing (CKG) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202521:30 | Sichuan Airlines 2412 | Xining (XNN) (PKX) | Delayed | Claim Refund |
07.11.202521:30 | Sichuan Airlines 5042 | Urumqi (URC) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202521:20 | Sichuan Airlines 5490 | Chongqing (CKG) Wuxi (WUX) | Delayed | Claim Refund |
07.11.202521:20 | Sichuan Airlines 5498 | Yining (YIN) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202521:10 | Sichuan Airlines 5048 | Korla (KRL) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202521:05 | Sichuan Airlines 5015 | Shanghai (PVG) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202520:40 | Sichuan Airlines 4146 | Dunhuang (DNH) Zhangye (YZY) | Delayed | Claim Refund |
07.11.202520:20 | Sichuan Airlines 4345 | (RQA) Qiemo (IQM) | Delayed | Claim Refund |
07.11.202520:20 | Sichuan Airlines 4594 | Chongqing (TFU) Wuxi (WUX) | Delayed | Claim Refund |
07.11.202520:10 | Sichuan Airlines 5160 | Kunming (KMG) Wuxi (WUX) | Delayed | Claim Refund |
07.11.202520:10 | Sichuan Airlines 4246 | Hotan (HTN) Qiemo (IQM) | Delayed | Claim Refund |
07.11.202520:05 | Sichuan Airlines 3651 | Shenzhen (SZX) Xichang (XIC) | Delayed | Claim Refund |
07.11.202519:55 | Sichuan Airlines 7930 | Ji An (JGS) Chongqing (TFU) | Delayed | Claim Refund |
07.11.202519:55 | Sichuan Airlines 5020 | Kashi (KHG) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202519:50 | Sichuan Airlines 4297 | Shanghai (XIY) Bagan (BPE) | Delayed | Claim Refund |
07.11.202519:50 | Sichuan Airlines 4048 | Hailar (HLD) Xilinhot (XIL) | Cancelled | Claim Refund |
07.11.202519:45 | Sichuan Airlines 7082 | Hanoi (HAN) Guangzhou (CAN) | Delayed | Claim Refund |
07.11.202519:30 | Sichuan Airlines 4352 | Zhanjiang (ZHA) (WMT) | Cancelled | Claim Refund |
07.11.202519:20 | Sichuan Airlines 5542 | Yancheng (YNZ) Shenyang (SHE) | Cancelled | Claim Refund |
07.11.202519:10 | Sichuan Airlines 4292 | Hami (HMI) Dunhuang (DNH) | Delayed | Claim Refund |
07.11.202519:05 | Sichuan Airlines 5528 | Changsha (CSX) Jinghong (JHG) | Delayed | Claim Refund |
07.11.202518:55 | Sichuan Airlines 3411 | Xichang (XIC) Changsha (CSX) | Delayed | Claim Refund |
07.11.202518:30 | Sichuan Airlines 4510 | Shanghai (XIY) Shanghai (PVG) | Cancelled | Claim Refund |
07.11.202518:20 | Sichuan Airlines 2411 | (PKX) Xining (XNN) | Delayed | Claim Refund |
07.11.202518:15 | Sichuan Airlines 4260 | Lanzhou (LHW) Dunhuang (DNH) | Delayed | Claim Refund |
07.11.202518:00 | Sichuan Airlines 4324 | Shanghai (ENY) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202517:25 | Sichuan Airlines 4293 | Erenhot (ERL) Xilinhot (XIL) | Cancelled | Claim Refund |
07.11.202517:15 | Sichuan Airlines 4351 | (WMT) Zhanjiang (ZHA) | Cancelled | Claim Refund |
07.11.202517:15 | Sichuan Airlines 4009 | Xuzhou (XUZ) Jinjiang (JJN) | Delayed | Claim Refund |
07.11.202517:10 | Sichuan Airlines 5582 | Yining (YIN) Wuhan (WUH) | Delayed | Claim Refund |
07.11.202516:50 | Sichuan Airlines 4095 | Chifeng (CIF) Luoyang (LYA) | Delayed | Claim Refund |
07.11.202516:50 | Sichuan Airlines 4185 | Tianjin (TSN) Jinghong (JHG) | Delayed | Claim Refund |
07.11.202516:40 | Sichuan Airlines 4497 | Shanghai (PVG) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202516:30 | Sichuan Airlines 5347 | Kunming (KMG) Xiamen (XMN) | Delayed | Claim Refund |
07.11.202516:05 | Sichuan Airlines 6343 | Chongqing (TFU) Xining (XNN) | Delayed | Claim Refund |
07.11.202516:00 | Sichuan Airlines 5004 | Shanghai (PVG) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202515:50 | Sichuan Airlines 4824 | Harbin (HRB) Xuzhou (XUZ) | Delayed | Claim Refund |
07.11.202515:50 | Sichuan Airlines 5542 | Haikou (HAK) Yancheng (YNZ) | Cancelled | Claim Refund |
07.11.202515:45 | Sichuan Airlines 7086 | Hanoi (HAN) Guangzhou (CAN) | Delayed | Claim Refund |
07.11.202515:25 | Sichuan Airlines 2755 | Jinjiang (JJN) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
07.11.202515:05 | Sichuan Airlines 6359 | Chongqing (TFU) (GXH) | Delayed | Claim Refund |
07.11.202515:05 | Sichuan Airlines 2607 | Xiamen (XMN) Shanghai (SHA) | Delayed | Claim Refund |
07.11.202515:00 | Sichuan Airlines 7938 | Jixi (JXA) Jinan (TNA) | Delayed | Claim Refund |
07.11.202514:50 | Sichuan Airlines 4728 | Shenzhen (SZX) Xuzhou (XUZ) | Delayed | Claim Refund |
07.11.202514:25 | Sichuan Airlines 2617 | Xiamen (XMN) Jinan (TNA) | Delayed | Claim Refund |
07.11.202514:20 | Sichuan Airlines 5014 | Aksu (AKU) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202514:20 | Sichuan Airlines 4301 | Chongqing (CKG) Xuzhou (XUZ) | Delayed | Claim Refund |
07.11.202514:05 | Sichuan Airlines 4713 | Kunming (KMG) Xuzhou (XUZ) | Delayed | Claim Refund |
07.11.202513:50 | Sichuan Airlines 2789 | Jinjiang (JJN) Chongqing (TFU) | Delayed | Claim Refund |
07.11.202513:30 | Sichuan Airlines 4010 | Jinjiang (JJN) Xuzhou (XUZ) | Delayed | Claim Refund |
07.11.202513:25 | Sichuan Airlines 4310 | Tongren (TEN) Chongqing (CKG) | Cancelled | Claim Refund |
07.11.202513:05 | Sichuan Airlines 2732 | Jinghong (JHG) Xiamen (XMN) | Delayed | Claim Refund |
07.11.202513:00 | Sichuan Airlines 2728 | Lanzhou (LHW) Xiamen (XMN) | Delayed | Claim Refund |
07.11.202512:50 | Sichuan Airlines 4328 | Haikou (HAK) Baotou (BAV) | Delayed | Claim Refund |
07.11.202512:40 | Sichuan Airlines 4836 | Jixi (JXA) Yantai (YNT) | Delayed | Claim Refund |
07.11.202512:25 | Sichuan Airlines 2390 | Yinchuan (INC) Xiamen (XMN) | Delayed | Claim Refund |
07.11.202512:25 | Sichuan Airlines 2516 | Kunming (KMG) Xiamen (XMN) | Delayed | Claim Refund |
07.11.202512:10 | Sichuan Airlines 8763 | Chengdu (CTU) Zhuhai (ZUH) | Delayed | Claim Refund |
07.11.202512:00 | Sichuan Airlines 4202 | Tianjin (TSN) Shashi (SHS) | Delayed | Claim Refund |
07.11.202511:55 | Sichuan Airlines 2512 | Chongqing (TFU) Xiamen (XMN) | Delayed | Claim Refund |
07.11.202511:45 | Sichuan Airlines 2658 | Shanghai (PVG) (PKX) | Delayed | Claim Refund |
07.11.202511:30 | Sichuan Airlines 4041 | Zhoushan (HSN) Yangzhou (YTY) | Delayed | Claim Refund |
07.11.202511:30 | Sichuan Airlines 5541 | Yancheng (YNZ) Haikou (HAK) | Cancelled | Claim Refund |
07.11.202511:25 | Sichuan Airlines 4230 | Meixian (MXZ) Zhanjiang (ZHA) | Delayed | Claim Refund |
07.11.202511:25 | Sichuan Airlines 4038 | Tianjin (TSN) Changzhi (CIH) | Delayed | Claim Refund |
07.11.202511:15 | Sichuan Airlines 2661 | Xiamen (XMN) Shanghai (SHA) | Delayed | Claim Refund |
07.11.202511:05 | Sichuan Airlines 4727 | Xuzhou (XUZ) Shenzhen (SZX) | Delayed | Claim Refund |
07.11.202511:05 | Sichuan Airlines 2514 | Chongqing (CKG) Xiamen (XMN) | Delayed | Claim Refund |
07.11.202510:35 | Sichuan Airlines 5142 | Chongqing (CKG) Changzhou (CZX) | Delayed | Claim Refund |
07.11.202510:00 | Sichuan Airlines 5585 | Chengdu (CTU) Xiamen (XMN) | Delayed | Claim Refund |
07.11.202509:25 | Sichuan Airlines 4229 | Zhanjiang (ZHA) Meixian (MXZ) | Delayed | Claim Refund |
07.11.202509:20 | Sichuan Airlines 4833 | Hangzhou (HGH) Yantai (YNT) | Delayed | Claim Refund |
07.11.202509:10 | Sichuan Airlines 5367 | Kunming (KMG) Hangzhou (HGH) | Delayed | Claim Refund |
07.11.202509:10 | Sichuan Airlines 4037 | Changzhi (CIH) Tianjin (TSN) | Delayed | Claim Refund |
07.11.202509:05 | Sichuan Airlines 2578 | Chongqing (CKG) Hangzhou (HGH) | Delayed | Claim Refund |
07.11.202509:00 | Sichuan Airlines 5443 | (PKX) Chengdu (CTU) | Delayed | Claim Refund |
07.11.202509:00 | Sichuan Airlines 6787 | Chongqing (TFU) Zhuhai (ZUH) | Delayed | Claim Refund |
07.11.202508:50 | Sichuan Airlines 5541 | Shenyang (SHE) Yancheng (YNZ) | Cancelled | Claim Refund |
07.11.202508:30 | Sichuan Airlines 2491 | Tianjin (TSN) Shenzhen (SZX) | Delayed | Claim Refund |
07.11.202508:30 | Sichuan Airlines 5270 | Chongqing (CKG) Shanghai (SHA) | Delayed | Claim Refund |
07.11.202508:30 | Sichuan Airlines 4261 | Chongqing (CKG) Jiayuguan (JGN) | Delayed | Claim Refund |
07.11.202508:25 | Sichuan Airlines 2688 | Chongqing (CKG) Jinjiang (JJN) | Delayed | Claim Refund |
07.11.202508:10 | Sichuan Airlines 8021 | Chongqing (CKG) Wenzhou (WNZ) | Delayed | Claim Refund |
07.11.202508:01 | Sichuan Airlines 5615 | Chongqing (TFU) Yancheng (YNZ) | Delayed | Claim Refund |
07.11.202507:55 | Sichuan Airlines 2209 | Fuzhou (FOC) Tianjin (TSN) | Delayed | Claim Refund |
07.11.202507:20 | Sichuan Airlines 4531 | Shanghai (PVG) (PKX) | Delayed | Claim Refund |
07.11.202507:05 | Sichuan Airlines 4309 | Chongqing (CKG) Tongren (TEN) | Cancelled | Claim Refund |
07.11.202506:45 | Sichuan Airlines 5421 | Yantai (YNT) Kunming (KMG) | Delayed | Claim Refund |
07.11.202506:35 | Sichuan Airlines 4835 | Hangzhou (HGH) Yantai (YNT) | Delayed | Claim Refund |
07.11.202506:30 | Sichuan Airlines 4863 | Hangzhou (HGH) Handan (HDG) | Delayed | Claim Refund |
07.11.202502:45 | Sichuan Airlines 9398 | Bangkok (BKK) Nanning (NNG) | Delayed | Claim Refund |
06.11.202523:45 | Sichuan Airlines 4126 | Aksu (AKU) Kashi (KHG) | Delayed | Claim Refund |
06.11.202523:10 | Sichuan Airlines 4793 | Enshi (ENH) Shanghai (XIY) | Delayed | Claim Refund |
