Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. According to EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on Hainan Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
The EU 261 is the law that covers the rights of air passengers. In particular, this regulation covers diverse cases, such as delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with fairness and care. If the incident happens because of the airline’s fault, any passenger who underwent certain inconveniences has a right to receive compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains rules regarding the compensation process, including aid to people experiencing flight problems. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, depending on your circumstances.
Hainan Airlines Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline is required to notify them about the cancellation of their flight. In case the airline notifies you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be eligible for compensation. The table below shows the airline’s obligations according to the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Hainan Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance to passengers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261/2004 requires airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Snacks and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is important to know about upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you will not have to pay additional fees for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. In this case, you should be aware that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Hainan Airlines is not a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Hainan Airlines Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws well and will strive to secure your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.01.202612:05 | Hainan Airlines 1034 | (BAV) (CKG) | Cancelled | Claim Refund |
08.01.202607:35 | Hainan Airlines 1033 | (CKG) (BAV) | Cancelled | Claim Refund |
07.01.202623:05 | Hainan Airlines 1046 | (ACX) (CKG) | Delayed | Claim Refund |
07.01.202622:05 | Hainan Airlines 8275 | (SYX) (HKG) | Delayed | Claim Refund |
07.01.202621:05 | Hainan Airlines 1046 | (BHY) (ACX) | Delayed | Claim Refund |
07.01.202620:45 | Hainan Airlines 8191 | (PEK) (HKG) | Delayed | Claim Refund |
07.01.202619:35 | Hainan Airlines 7746 | (HET) (XUZ) | Delayed | Claim Refund |
07.01.202619:35 | Hainan Airlines 7042 | (TNA) (HAK) | Delayed | Claim Refund |
07.01.202618:45 | Hainan Airlines 8165 | (HKG) (LJG) | Delayed | Claim Refund |
07.01.202618:05 | Hainan Airlines 4209 | (TNA) (HUZ) | Delayed | Claim Refund |
07.01.202616:00 | Hainan Airlines 1030 | (LHW) (CKG) | Delayed | Claim Refund |
07.01.202616:00 | Hainan Airlines 7851 | (URC) (LHW) | Delayed | Claim Refund |
07.01.202615:45 | Hainan Airlines 5014 | (TFU) (LHW) | Delayed | Claim Refund |
07.01.202615:00 | Hainan Airlines 4148 | (HRB) (XUZ) | Delayed | Claim Refund |
07.01.202615:00 | Hainan Airlines 6010 | (HAK) (YNT) | Delayed | Claim Refund |
07.01.202613:30 | Hainan Airlines 1047 | (CKG) (JUZ) | Delayed | Claim Refund |
07.01.202613:20 | Hainan Airlines 1030 | (HMI) (LHW) | Delayed | Claim Refund |
07.01.202613:15 | Hainan Airlines 4141 | (CKG) (JJN) | Delayed | Claim Refund |
07.01.202611:15 | Hainan Airlines 7722 | (PVG) (SZX) | Cancelled | Claim Refund |
07.01.202610:50 | Hainan Airlines 7359 | (KWE) (LHW) | Delayed | Claim Refund |
07.01.202610:45 | Hainan Airlines 4419 | (CSX) (URC) | Delayed | Claim Refund |
07.01.202610:30 | Hainan Airlines 7636 | (CSX) (TYN) | Delayed | Claim Refund |
07.01.202610:00 | Hainan Airlines 1029 | (LHW) (HMI) | Delayed | Claim Refund |
07.01.202609:15 | Hainan Airlines 2777 | (HGH) (CSX) | Delayed | Claim Refund |
07.01.202608:55 | Hainan Airlines 7373 | (SYX) (HFE) | Delayed | Claim Refund |
07.01.202608:30 | Hainan Airlines 7383 | (SYX) (HGH) | Delayed | Claim Refund |
07.01.202608:15 | Hainan Airlines 4257 | (HAK) (XUZ) | Delayed | Claim Refund |
07.01.202608:05 | Hainan Airlines 7017 | (HAK) (ZUH) | Delayed | Claim Refund |
07.01.202608:05 | Hainan Airlines 4419 | (XMN) (CSX) | Delayed | Claim Refund |
07.01.202607:50 | Hainan Airlines 7359 | (SYX) (KWE) | Delayed | Claim Refund |
07.01.202607:40 | Hainan Airlines 7721 | (SZX) (PVG) | Cancelled | Claim Refund |
07.01.202607:30 | Hainan Airlines 7136 | (CSX) (PEK) | Delayed | Claim Refund |
07.01.202607:30 | Hainan Airlines 7702 | (SZX) (PEK) | Delayed | Claim Refund |
07.01.202607:15 | Hainan Airlines 4741 | (SZX) (PVG) | Delayed | Claim Refund |
07.01.202606:50 | Hainan Airlines 1075 | (KWE) (SHS) | Cancelled | Claim Refund |
07.01.202606:30 | Hainan Airlines 2809 | (HGH) (KWE) | Delayed | Claim Refund |
07.01.202601:35 | Hainan Airlines 759 | (SZX) (BRU) | Delayed | Claim Refund |
06.01.202622:55 | Hainan Airlines 7397 | (SZX) (HGH) | Delayed | Claim Refund |
06.01.202622:25 | Hainan Airlines 7460 | (XMN) (HGH) | Delayed | Claim Refund |
06.01.202622:10 | Hainan Airlines 2882 | (KMG) (HGH) | Delayed | Claim Refund |
06.01.202621:55 | Hainan Airlines 3107 | (KMG) (JMJ) | Delayed | Claim Refund |
06.01.202621:35 | Hainan Airlines 706 | (HKG) (HAK) | Delayed | Claim Refund |
06.01.202621:30 | Hainan Airlines 2154 | (XIY) (HGH) | Delayed | Claim Refund |
06.01.202621:25 | Hainan Airlines 8518 | (HKG) (HGH) | Delayed | Claim Refund |
06.01.202621:25 | Hainan Airlines 8518 | (HKG) (HGH) | Delayed | Claim Refund |
06.01.202621:20 | Hainan Airlines 8652 | (SVO) (HGH) | Delayed | Claim Refund |
06.01.202621:15 | Hainan Airlines 4724 | (HGH) (SZX) | Delayed | Claim Refund |
06.01.202621:00 | Hainan Airlines 3231 | (URC) (YIN) | Delayed | Claim Refund |
06.01.202620:55 | Hainan Airlines 8160 | (HKG) (PEK) | Delayed | Claim Refund |
06.01.202618:50 | Hainan Airlines 3257 | (TSN) (HGH) | Delayed | Claim Refund |
06.01.202618:35 | Hainan Airlines 7396 | (HGH) (SZX) | Delayed | Claim Refund |
06.01.202618:10 | Hainan Airlines 8362 | (SHA) (HKG) | Delayed | Claim Refund |
06.01.202618:00 | Hainan Airlines 7261 | (CAN) (HGH) | Delayed | Claim Refund |
06.01.202616:55 | Hainan Airlines 4748 | (SYX) (HGH) | Delayed | Claim Refund |
06.01.202616:30 | Hainan Airlines 7055 | (HAK) (HGH) | Delayed | Claim Refund |
06.01.202616:30 | Hainan Airlines 7468 | (ZUH) (HGH) | Delayed | Claim Refund |
06.01.202615:00 | Hainan Airlines 701 | (HAK) (CGK) | Delayed | Claim Refund |
06.01.202614:55 | Hainan Airlines 3224 | (XMN) (YIH) | Delayed | Claim Refund |
06.01.202614:50 | Hainan Airlines 7363 | (SYX) (LHW) | Delayed | Claim Refund |
06.01.202613:00 | Hainan Airlines 7118 | (CSX) (HAK) | Cancelled | Claim Refund |
06.01.202612:40 | Hainan Airlines 3246 | (XMN) (ZYI) | Delayed | Claim Refund |
06.01.202606:45 | Hainan Airlines 7739 | (SZX) (TYN) | Delayed | Claim Refund |
06.01.202603:20 | Hainan Airlines 743 | (SZX) (TLV) | Delayed | Claim Refund |
06.01.202601:45 | Hainan Airlines 437 | (SZX) (FCO) | Delayed | Claim Refund |
05.01.202623:25 | Hainan Airlines 1080 | (CIF) (HET) | Cancelled | Claim Refund |
05.01.202622:55 | Hainan Airlines 4720 | (TNA) (SZX) | Delayed | Claim Refund |
05.01.202622:50 | Hainan Airlines 6038 | (TYN) (SZX) | Cancelled | Claim Refund |
05.01.202622:50 | Hainan Airlines 7027 | (HAK) (SZX) | Delayed | Claim Refund |
05.01.202622:45 | Hainan Airlines 4742 | (PVG) (SZX) | Delayed | Claim Refund |
05.01.202622:45 | Hainan Airlines 7774 | (KWE) (SZX) | Delayed | Claim Refund |
05.01.202622:35 | Hainan Airlines 7932 | (AKL) (SZX) | Delayed | Claim Refund |
05.01.202622:25 | Hainan Airlines 7746 | (XUZ) (SZX) | Delayed | Claim Refund |
05.01.202622:20 | Hainan Airlines 7340 | (CKG) (SYX) | Delayed | Claim Refund |
05.01.202622:20 | Hainan Airlines 7742 | (TYN) (SZX) | Delayed | Claim Refund |
05.01.202622:00 | Hainan Airlines 7749 | (SYX) (SZX) | Delayed | Claim Refund |
05.01.202620:50 | Hainan Airlines 8523 | (HKG) (NKG) | Delayed | Claim Refund |
05.01.202617:00 | Hainan Airlines 721 | (HAK) (BKK) | Delayed | Claim Refund |
05.01.202617:00 | Hainan Airlines 5019 | (SYX) (TSN) | Delayed | Claim Refund |
05.01.202615:25 | Hainan Airlines 8223 | (MAD) (SSA) | Delayed | Claim Refund |
05.01.202612:20 | Hainan Airlines 492 | (BRU) (PEK) | Delayed | Claim Refund |
05.01.202612:05 | Hainan Airlines 7092 | (KMG) (HAK) | Delayed | Claim Refund |
05.01.202610:55 | Hainan Airlines 5045 | (CSX) (XMN) | Delayed | Claim Refund |
05.01.202609:30 | Hainan Airlines 7031 | (HAK) (CGO) | Delayed | Claim Refund |
05.01.202609:15 | Hainan Airlines 7061 | (HAK) (WUH) | Delayed | Claim Refund |
05.01.202608:01 | Hainan Airlines 7539 | (LHW) (HFE) | Delayed | Claim Refund |
05.01.202606:55 | Hainan Airlines 7054 | (HGH) (HAK) | Delayed | Claim Refund |
04.01.202623:46 | Hainan Airlines 8023 | (GDL) (TIJ) | Delayed | Claim Refund |
04.01.202621:25 | Hainan Airlines 8518 | (HKG) (HGH) | Delayed | Claim Refund |
04.01.202620:50 | Hainan Airlines 8523 | (HKG) (NKG) | Delayed | Claim Refund |
04.01.202619:15 | Hainan Airlines 8271 | (HKG) (SYX) | Delayed | Claim Refund |
04.01.202618:10 | Hainan Airlines 8362 | (SHA) (HKG) | Delayed | Claim Refund |
04.01.202616:55 | Hainan Airlines 8194 | (SHA) (HKG) | Delayed | Claim Refund |
04.01.202616:50 | Hainan Airlines 8206 | (PVG) (HKG) | Delayed | Claim Refund |
04.01.202615:45 | Hainan Airlines 5014 | (TFU) (LHW) | Delayed | Claim Refund |
04.01.202615:30 | Hainan Airlines 7180 | (SYX) (PEK) | Delayed | Claim Refund |
04.01.202614:15 | Hainan Airlines 8158 | (NKG) (HKG) | Delayed | Claim Refund |
04.01.202614:00 | Hainan Airlines 1027 | (CKG) (DOY) | Delayed | Claim Refund |
04.01.202613:20 | Hainan Airlines 5013 | (LHW) (TFU) | Delayed | Claim Refund |
04.01.202613:20 | Hainan Airlines 1030 | (HMI) (LHW) | Delayed | Claim Refund |
04.01.202613:20 | Hainan Airlines 1030 | (HMI) (LHW) | Delayed | Claim Refund |
