Whenever flights get delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. Under EU261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Spring Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
The EU 261 is the law that deals with air passengers’ rights. More precisely, this legislation covers different situations, such as delays, flight cancellations, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the situation occurs due to the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes regulations concerning the process of compensation, including assistance for passengers affected by issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per person. This sum varies, depending on your specific case.
Spring Airlines Flight Cancellation Compensation
First and foremost, travelers need to know that the airline must inform them about the flight cancellation. In case the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Spring Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to provide compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which establishes standard rules on assistance and compensation to passengers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Snacks and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you will not be charged extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. Here, you should be aware that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Spring Airlines isn’t a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Spring Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will make every effort to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
10.11.202517:15 | Spring Airlines 7757 | Weihai (WEH) Nanjing (NKG) | Delayed | Claim Refund |
10.11.202516:40 | Spring Airlines 6786 | Wu Hai (WUA) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202516:10 | Spring Airlines 6603 | Ningbo (NGB) Tokyo (KIX) | Delayed | Claim Refund |
10.11.202514:25 | Spring Airlines 8947 | Shanghai (SHA) Shanghai (XIY) | Delayed | Claim Refund |
10.11.202513:10 | Spring Airlines 6715 | Shantou (SWA) Wuxi (WUX) | Delayed | Claim Refund |
10.11.202512:55 | Spring Airlines 6832 | Changzhou (CZX) Dalian (DLC) | Delayed | Claim Refund |
10.11.202512:20 | Spring Airlines 8837 | Shanghai (SHA) Xiamen (XMN) | Delayed | Claim Refund |
10.11.202512:10 | Spring Airlines 8908 | Mian Yang (MIG) Ningbo (NGB) | Delayed | Claim Refund |
10.11.202511:50 | Spring Airlines 6461 | Shanghai (XIY) Yining (YIN) | Delayed | Claim Refund |
10.11.202511:40 | Spring Airlines 6735 | Nanjing (NKG) Tokyo (KIX) | Delayed | Claim Refund |
10.11.202509:55 | Spring Airlines 6785 | Shenzhen (SZX) Wuhan (WUH) | Delayed | Claim Refund |
10.11.202508:05 | Spring Airlines 8907 | Ningbo (NGB) Mian Yang (MIG) | Delayed | Claim Refund |
09.11.202523:05 | Spring Airlines 8759 | Shenzhen (SZX) Shanghai (XIY) | Delayed | Claim Refund |
09.11.202523:00 | Spring Airlines 7002 | Shanghai (XIY) Nanchang (KHN) | Delayed | Claim Refund |
09.11.202522:20 | Spring Airlines 8616 | Chongqing (CKG) Shenzhen (SZX) | Delayed | Claim Refund |
09.11.202521:55 | Spring Airlines 6728 | Nanyang (NNY) Shenzhen (SZX) | Delayed | Claim Refund |
09.11.202521:55 | Spring Airlines 6874 | Ningbo (NGB) Shenzhen (SZX) | Delayed | Claim Refund |
09.11.202521:40 | Spring Airlines 8955 | Shanghai (SHA) Shenzhen (SZX) | Delayed | Claim Refund |
09.11.202521:40 | Spring Airlines 6482 | Dongying (DOY) Shenzhen (SZX) | Delayed | Claim Refund |
09.11.202518:40 | Spring Airlines 7507 | Chongqing (TFU) Shantou (SWA) | Delayed | Claim Refund |
09.11.202518:35 | Spring Airlines 8830 | Kunming (KMG) Changde (CGD) | Delayed | Claim Refund |
09.11.202515:00 | Spring Airlines 7490 | Zhanjiang (ZHA) Shantou (SWA) | Delayed | Claim Refund |
09.11.202514:25 | Spring Airlines 6120 | Tokyo (NRT) Shijiazhuang (SJW) | Delayed | Claim Refund |
09.11.202513:05 | Spring Airlines 8606 | Kunming (KMG) Ningbo (NGB) | Delayed | Claim Refund |
09.11.202511:40 | Spring Airlines 6735 | Nanjing (NKG) Tokyo (KIX) | Delayed | Claim Refund |
09.11.202510:55 | Spring Airlines 8553 | Shenyang (SHE) Lanzhou (LHW) | Delayed | Claim Refund |
09.11.202507:00 | Spring Airlines 8975 | Shijiazhuang (SJW) Xiamen (XMN) | Delayed | Claim Refund |
09.11.202506:50 | Spring Airlines 8671 | Shenzhen (SZX) Shanghai (HIA) | Delayed | Claim Refund |
09.11.202506:05 | Spring Airlines 8760 | Shanghai (XIY) Shenzhen (SZX) | Delayed | Claim Refund |
08.11.202521:10 | Spring Airlines 7346 | Chongqing (CKG) Yancheng (YNZ) | Delayed | Claim Refund |
08.11.202520:55 | Spring Airlines 8950 | Shenzhen (SZX) Shanghai (SHA) | Delayed | Claim Refund |
08.11.202520:30 | Spring Airlines 6566 | Shanghai (PVG) Lanzhou (LHW) | Delayed | Claim Refund |
08.11.202518:10 | Spring Airlines 7264 | Kashi (KHG) Lanzhou (LHW) | Delayed | Claim Refund |
08.11.202515:55 | Spring Airlines 7396 | Aksu (AKU) Lanzhou (LHW) | Delayed | Claim Refund |
08.11.202515:40 | Spring Airlines 7110 | Karamay (KRY) Lanzhou (LHW) | Delayed | Claim Refund |
08.11.202515:15 | Spring Airlines 6624 | Hotan (HTN) Lanzhou (LHW) | Delayed | Claim Refund |
08.11.202515:00 | Spring Airlines 6194 | Bangkok (BKK) Shantou (SWA) | Delayed | Claim Refund |
08.11.202514:35 | Spring Airlines 6908 | Beihai (BHY) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
07.11.202523:05 | Spring Airlines 8759 | Shenzhen (SZX) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202521:30 | Spring Airlines 8846 | Shanghai (XIY) Shanghai (SHA) | Delayed | Claim Refund |
07.11.202519:55 | Spring Airlines 6460 | Shantou (SWA) Shanghai (XIY) | Delayed | Claim Refund |
07.11.202514:15 | Spring Airlines 7025 | Shenyang (SHE) Handan (HDG) | Delayed | Claim Refund |
07.11.202507:15 | Spring Airlines 7135 | Lanzhou (LHW) Tianjin (TSN) | Delayed | Claim Refund |
07.11.202507:00 | Spring Airlines 8975 | Shijiazhuang (SJW) Xiamen (XMN) | Delayed | Claim Refund |
06.11.202520:35 | Spring Airlines 6446 | Guang Yuan (GYS) Shanghai (PVG) | Delayed | Claim Refund |
06.11.202519:55 | Spring Airlines 6460 | Shantou (SWA) Shanghai (XIY) | Delayed | Claim Refund |
06.11.202519:40 | Spring Airlines 8945 | Shanghai (SHA) Shanghai (XIY) | Delayed | Claim Refund |
06.11.202518:50 | Spring Airlines 6670 | Yining (YIN) Lanzhou (LHW) | Delayed | Claim Refund |
06.11.202518:45 | Spring Airlines 6727 | Shenzhen (SZX) Nanyang (NNY) | Delayed | Claim Refund |
06.11.202518:15 | Spring Airlines 6299 | Shanghai (XIY) Bangkok (BKK) | Delayed | Claim Refund |
06.11.202517:10 | Spring Airlines 6778 | Nanning (NNG) Yangzhou (YTY) | Delayed | Claim Refund |
06.11.202513:15 | Spring Airlines 7595 | Yangzhou (YTY) Zhuhai (ZUH) | Delayed | Claim Refund |
06.11.202511:40 | Spring Airlines 6735 | Nanjing (NKG) Tokyo (KIX) | Delayed | Claim Refund |
06.11.202511:00 | Spring Airlines 8883 | Sanya (SYX) Tianjin (TSN) | Delayed | Claim Refund |
05.11.202521:30 | Spring Airlines 8846 | Shanghai (XIY) Shanghai (SHA) | Delayed | Claim Refund |
05.11.202520:00 | Spring Airlines 6786 | Wuhan (WUH) Shenzhen (SZX) | Delayed | Claim Refund |
05.11.202517:45 | Spring Airlines 7301 | Fuzhou (FOC) Bangkok (BKK) | Delayed | Claim Refund |
05.11.202514:15 | Spring Airlines 7025 | Shenyang (SHE) Handan (HDG) | Delayed | Claim Refund |
05.11.202513:50 | Spring Airlines 7422 | Bangkok (BKK) Shanghai (PVG) | Delayed | Claim Refund |
05.11.202513:15 | Spring Airlines 7595 | Yangzhou (YTY) Zhuhai (ZUH) | Delayed | Claim Refund |
05.11.202512:25 | Spring Airlines 6478 | Yining (YIN) Shanghai (XIY) | Delayed | Claim Refund |
05.11.202512:15 | Spring Airlines 6156 | Zhuhai (ZUH) Shijiazhuang (SJW) | Delayed | Claim Refund |
05.11.202506:30 | Spring Airlines 6123 | Shanghai (PVG) Wenshan (WNH) | Delayed | Claim Refund |
05.11.202505:55 | Spring Airlines 6159 | Guangzhou (CAN) Tokyo (KIX) | Delayed | Claim Refund |
04.11.202521:50 | Spring Airlines 6236 | Kratie (KTI) Shanghai (XIY) | Delayed | Claim Refund |
04.11.202518:35 | Spring Airlines 7138 | Yining (YIN) Zhengzhou (CGO) | Delayed | Claim Refund |
04.11.202518:15 | Spring Airlines 6235 | Shanghai (XIY) Kratie (KTI) | Delayed | Claim Refund |
04.11.202517:00 | Spring Airlines 6462 | Yining (YIN) Shanghai (XIY) | Delayed | Claim Refund |
04.11.202515:00 | Spring Airlines 6294 | Bangkok (BKK) Shanghai (XIY) | Delayed | Claim Refund |
04.11.202514:35 | Spring Airlines 6908 | Beihai (BHY) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
04.11.202512:30 | Spring Airlines 6800 | Nanning (NNG) Ningbo (NGB) | Delayed | Claim Refund |
04.11.202510:50 | Spring Airlines 6196 | Chongqing (CKG) Yangzhou (YTY) | Delayed | Claim Refund |
04.11.202510:45 | Spring Airlines 6737 | Ankang (AKA) Changzhou (CZX) | Delayed | Claim Refund |
04.11.202509:40 | Spring Airlines 6831 | Dalian (DLC) Changzhou (CZX) | Delayed | Claim Refund |
03.11.202518:15 | Spring Airlines 8518 | Mian Yang (MIG) Yangzhou (YTY) | Delayed | Claim Refund |
03.11.202510:00 | Spring Airlines 8754 | Shanghai (XIY) Shenzhen (SZX) | Delayed | Claim Refund |
03.11.202508:10 | Spring Airlines 8875 | Shanghai (PVG) Macau (MFM) | Delayed | Claim Refund |
02.11.202523:05 | Spring Airlines 8759 | Shenzhen (SZX) Shanghai (XIY) | Delayed | Claim Refund |
02.11.202522:00 | Spring Airlines 8804 | Xiamen (XMN) Shanghai (SHA) | Delayed | Claim Refund |
02.11.202519:55 | Spring Airlines 6460 | Shantou (SWA) Shanghai (XIY) | Delayed | Claim Refund |
02.11.202512:15 | Spring Airlines 6987 | Dalian (DLC) Tokyo (KIX) | Delayed | Claim Refund |
02.11.202510:40 | Spring Airlines 6446 | Guang Yuan (GYS) Shanghai (PVG) | Delayed | Claim Refund |
02.11.202506:50 | Spring Airlines 8671 | Shenzhen (SZX) Shanghai (HIA) | Delayed | Claim Refund |
02.11.202506:45 | Spring Airlines 6445 | Shanghai (PVG) Guang Yuan (GYS) | Delayed | Claim Refund |
02.11.202506:35 | Spring Airlines 6595 | Shenzhen (SZX) Jinan (TNA) | Delayed | Claim Refund |
01.11.202521:50 | Spring Airlines 6236 | Kratie (KTI) Shanghai (XIY) | Delayed | Claim Refund |
01.11.202518:55 | Spring Airlines 8981 | Shanghai (PVG) Dalian (DLC) | Delayed | Claim Refund |
01.11.202518:15 | Spring Airlines 6235 | Shanghai (XIY) Kratie (KTI) | Delayed | Claim Refund |
01.11.202517:00 | Spring Airlines 8846 | Urumqi (URC) Shanghai (XIY) | Delayed | Claim Refund |
01.11.202517:00 | Spring Airlines 6462 | Yining (YIN) Shanghai (XIY) | Delayed | Claim Refund |
01.11.202516:40 | Spring Airlines 6786 | Wu Hai (WUA) Wuhan (WUH) | Delayed | Claim Refund |
01.11.202515:55 | Spring Airlines 7396 | Aksu (AKU) Lanzhou (LHW) | Delayed | Claim Refund |
01.11.202515:40 | Spring Airlines 7110 | Karamay (KRY) Lanzhou (LHW) | Delayed | Claim Refund |
01.11.202515:00 | Spring Airlines 6294 | Bangkok (BKK) Shanghai (XIY) | Delayed | Claim Refund |
01.11.202513:20 | Spring Airlines 7126 | Yining (YIN) Lanzhou (LHW) | Delayed | Claim Refund |
01.11.202513:00 | Spring Airlines 6846 | Kashi (KHG) Lanzhou (LHW) | Delayed | Claim Refund |
01.11.202512:50 | Spring Airlines 6785 | Wuhan (WUH) Wu Hai (WUA) | Delayed | Claim Refund |
01.11.202512:10 | Spring Airlines 6602 | Hangzhou (HGH) Lanzhou (LHW) | Delayed | Claim Refund |
01.11.202512:00 | Spring Airlines 7302 | Bangkok (BKK) Fuzhou (FOC) | Delayed | Claim Refund |
01.11.202510:55 | Spring Airlines 6293 | Shanghai (XIY) Bangkok (BKK) | Delayed | Claim Refund |
