Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on SATENA flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that covers the rights of air passengers. In particular, this law covers different situations, including rebooking, delays, flight cancellations, etc., and obligates airlines to handle individual cases with fairness and care. If the situation occurs as a result of the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes rules regarding the compensation process, including assistance for passengers affected by issues with flights. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, based on your specific case.
SATENA Flight Cancellation Compensation
First and foremost, travelers need to know that the airline is required to notify them about the cancellation of their flight. If the airline notifies you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be eligible for compensation. The table below shows the airline’s obligations according to the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
SATENA Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out regulations on assistance and compensation for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261 obliges airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger receives an alternative flight, it is important to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you had Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to receive reimbursement. Here, it is worth mentioning that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, SATENA is not a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim SATENA Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202607:20 | SATENA 8661 | (APO) (EOH) | Delayed | Claim Refund |
06.01.202620:17 | SATENA 8659 | (PUU) (BOG) | Delayed | Claim Refund |
06.01.202618:50 | SATENA 7704 | (BOG) (PUU) | Delayed | Claim Refund |
05.01.202618:27 | SATENA 8658 | (BOG) (PUU) | Delayed | Claim Refund |
05.01.202617:35 | SATENA 8700 | (BOG) (CZU) | Delayed | Claim Refund |
05.01.202615:30 | SATENA 6546 | (CLO) (NVA) | Delayed | Claim Refund |
04.01.202607:00 | SATENA 8706 | (VVC) (PDA) | Delayed | Claim Refund |
03.01.202614:57 | SATENA 7704 | (BOG) (PUU) | Delayed | Claim Refund |
03.01.202612:58 | SATENA 8753 | (RVE) (BOG) | Delayed | Claim Refund |
03.01.202612:20 | SATENA 8708 | (VVC) (PCR) | Delayed | Claim Refund |
03.01.202607:30 | SATENA 8706 | (VVC) (PDA) | Delayed | Claim Refund |
31.12.202514:55 | SATENA 8747 | (MVP) (VVC) | Delayed | Claim Refund |
31.12.202512:45 | SATENA 8746 | (VVC) (MVP) | Delayed | Claim Refund |
31.12.202509:35 | SATENA 8671 | (UIB) (EOH) | Delayed | Claim Refund |
31.12.202508:30 | SATENA 8670 | (EOH) (UIB) | Delayed | Claim Refund |
30.12.202518:50 | SATENA 7704 | (BOG) (PUU) | Delayed | Claim Refund |
30.12.202518:40 | SATENA 8722 | (BOG) (CZU) | Delayed | Claim Refund |
30.12.202507:11 | SATENA 8711 | (AUC) (BOG) | Delayed | Claim Refund |
30.12.202505:35 | SATENA 8710 | (BOG) (AUC) | Delayed | Claim Refund |
29.12.202518:27 | SATENA 8658 | (BOG) (PUU) | Delayed | Claim Refund |
29.12.202517:35 | SATENA 8700 | (BOG) (CZU) | Delayed | Claim Refund |
29.12.202515:10 | SATENA 8882 | (BOG) (VVC) | Delayed | Claim Refund |
29.12.202514:25 | SATENA 8876 | (EOH) (UIB) | Delayed | Claim Refund |
29.12.202514:00 | SATENA 8751 | (NQU) (UIB) | Delayed | Claim Refund |
29.12.202511:20 | SATENA 8678 | (EOH) (UIB) | Delayed | Claim Refund |
28.12.202515:30 | SATENA 8747 | (MVP) (VVC) | Delayed | Claim Refund |
28.12.202513:25 | SATENA 8746 | (VVC) (MVP) | Delayed | Claim Refund |
28.12.202512:21 | SATENA 8705 | (PDA) (BOG) | Delayed | Claim Refund |
28.12.202511:00 | SATENA 8902 | (BOG) (PTX) | Delayed | Claim Refund |
28.12.202507:00 | SATENA 8706 | (VVC) (PDA) | Delayed | Claim Refund |
27.12.202516:00 | SATENA 8820 | (CLO) (TCO) | Delayed | Claim Refund |
27.12.202512:20 | SATENA 8708 | (VVC) (PCR) | Delayed | Claim Refund |
27.12.202511:40 | SATENA 7741 | (BGA) (RVE) | Delayed | Claim Refund |
27.12.202507:30 | SATENA 8706 | (VVC) (PDA) | Delayed | Claim Refund |
26.12.202515:23 | SATENA 8703 | (PCR) (BOG) | Delayed | Claim Refund |
26.12.202512:56 | SATENA 8702 | (BOG) (PCR) | Delayed | Claim Refund |
24.12.202514:55 | SATENA 8747 | (MVP) (VVC) | Delayed | Claim Refund |
24.12.202512:45 | SATENA 8746 | (VVC) (MVP) | Delayed | Claim Refund |
24.12.202507:41 | SATENA 8703 | (PCR) (BOG) | Delayed | Claim Refund |
23.12.202518:50 | SATENA 7704 | (BOG) (PUU) | Delayed | Claim Refund |
07.12.202518:40 | SATENA 8722 | (BOG) (CZU) | Delayed | Claim Refund |
07.12.202515:30 | SATENA 8747 | (MVP) (VVC) | Delayed | Claim Refund |
07.12.202511:00 | SATENA 8902 | (BOG) (PTX) | Delayed | Claim Refund |
07.12.202510:25 | SATENA 8704 | (BOG) (PDA) | Delayed | Claim Refund |
07.12.202507:00 | SATENA 8706 | (VVC) (PDA) | Delayed | Claim Refund |
06.12.202512:20 | SATENA 8708 | (VVC) (PCR) | Delayed | Claim Refund |
06.12.202507:30 | SATENA 8706 | (VVC) (PDA) | Delayed | Claim Refund |
05.12.202516:10 | SATENA 8737 | (SJE) (BOG) | Delayed | Claim Refund |
05.12.202515:23 | SATENA 8703 | (PCR) (BOG) | Delayed | Claim Refund |
05.12.202515:05 | SATENA 8720 | (BOG) (TCO) | Delayed | Claim Refund |
05.12.202514:15 | SATENA 8726 | (BUN) (BOG) | Delayed | Claim Refund |
04.12.202515:40 | SATENA 7733 | (LPD) (LET) | Delayed | Claim Refund |
04.12.202514:25 | SATENA 8753 | (RVE) (BOG) | Delayed | Claim Refund |
04.12.202513:25 | SATENA 7741 | (BGA) (RVE) | Delayed | Claim Refund |
03.12.202519:03 | SATENA 8887 | (FLA) (BOG) | Delayed | Claim Refund |
03.12.202518:55 | SATENA 8701 | (CZU) (BOG) | Delayed | Claim Refund |
03.12.202518:40 | SATENA 8700 | (BOG) (CZU) | Delayed | Claim Refund |
03.12.202515:00 | SATENA 8009 | (PUU) (BOG) | Delayed | Claim Refund |
03.12.202514:55 | SATENA 8747 | (MVP) (VVC) | Delayed | Claim Refund |
03.12.202512:45 | SATENA 8746 | (VVC) (MVP) | Delayed | Claim Refund |
02.12.202520:48 | SATENA 8723 | (CZU) (BOG) | Delayed | Claim Refund |
02.12.202518:50 | SATENA 8772 | (CLO) (FLA) | Delayed | Claim Refund |
02.12.202518:50 | SATENA 7704 | (BOG) (PUU) | Delayed | Claim Refund |
02.12.202518:40 | SATENA 8722 | (BOG) (CZU) | Delayed | Claim Refund |
02.12.202518:25 | SATENA 8898 | (BOG) (APO) | Delayed | Claim Refund |
02.12.202518:25 | SATENA 8898 | (BOG) (APO) | Delayed | Claim Refund |
02.12.202506:00 | SATENA 8601 | (EOH) (BOG) | Delayed | Claim Refund |
02.12.202506:00 | SATENA 8602 | (BOG) (EOH) | Delayed | Claim Refund |
02.12.202505:45 | SATENA 8904 | (BOG) (VLN) | Delayed | Claim Refund |
02.12.202505:35 | SATENA 8710 | (BOG) (AUC) | Delayed | Claim Refund |
01.12.202515:10 | SATENA 8882 | (BOG) (VVC) | Delayed | Claim Refund |
30.11.202515:30 | SATENA 8747 | (MVP) (VVC) | Delayed | Claim Refund |
30.11.202513:25 | SATENA 8746 | (VVC) (MVP) | Delayed | Claim Refund |
30.11.202508:06 | SATENA 8721 | (TCO) (BOG) | Delayed | Claim Refund |
30.11.202507:51 | SATENA 8771 | (HAY) (BOG) | Delayed | Claim Refund |
29.11.202517:35 | SATENA 8729 | (UIB) (BOG) | Delayed | Claim Refund |
29.11.202516:20 | SATENA 8680 | (EOH) (UIB) | Delayed | Claim Refund |
29.11.202514:57 | SATENA 7704 | (BOG) (PUU) | Delayed | Claim Refund |
29.11.202514:45 | SATENA 8739 | (PCR) (VVC) | Delayed | Claim Refund |
29.11.202512:50 | SATENA 8740 | (BOG) (MVP) | Delayed | Claim Refund |
29.11.202512:20 | SATENA 8708 | (VVC) (PCR) | Delayed | Claim Refund |
29.11.202511:18 | SATENA 8703 | (PCR) (BOG) | Delayed | Claim Refund |
29.11.202509:15 | SATENA 8702 | (BOG) (PCR) | Delayed | Claim Refund |
29.11.202507:50 | SATENA 8924 | (RVE) (BGA) | Delayed | Claim Refund |
29.11.202506:15 | SATENA 8752 | (BOG) (RVE) | Delayed | Claim Refund |
26.11.202514:55 | SATENA 8747 | (MVP) (VVC) | Delayed | Claim Refund |
26.11.202512:45 | SATENA 8746 | (VVC) (MVP) | Delayed | Claim Refund |
25.11.202518:40 | SATENA 8722 | (BOG) (CZU) | Delayed | Claim Refund |
25.11.202515:00 | SATENA 8742 | (BOG) (VGZ) | Delayed | Claim Refund |
24.11.202518:27 | SATENA 8658 | (BOG) (PUU) | Delayed | Claim Refund |
24.11.202517:35 | SATENA 8700 | (BOG) (CZU) | Delayed | Claim Refund |
24.11.202515:10 | SATENA 8882 | (BOG) (VVC) | Delayed | Claim Refund |
24.11.202513:00 | SATENA 8704 | (BOG) (PDA) | Delayed | Claim Refund |
23.11.202517:48 | SATENA 8729 | (UIB) (BOG) | Delayed | Claim Refund |
23.11.202511:00 | SATENA 8902 | (BOG) (PTX) | Delayed | Claim Refund |
23.11.202507:45 | SATENA 8742 | (BOG) (VGZ) | Delayed | Claim Refund |
