Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. According to EU261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Kenya Airways flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with the rights of air passengers. Specifically, this law covers different situations, including flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the situation occurs as a result of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses rules regarding the compensation process, including aid to travelers affected by flight problems. In particular, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, according to your specific case.
Kenya Airways Flight Cancellation Compensation
First and foremost, travelers should be aware that the airline is required to notify them about the cancellation of their flight. If the airline informs you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Kenya Airways Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with food, drinks, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which establishes common rules on assistance and compensation for travelers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Meals and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you won’t be charged extra for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. Here, you should be aware that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to avoid problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Kenya Airways is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Kenya Airways Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202622:40 | Kenya Airways 1451 | (AMS) (ABZ) | Cancelled | Claim Refund |
07.01.202621:45 | Kenya Airways 1193 | (AMS) (BGO) | Cancelled | Claim Refund |
07.01.202621:10 | Kenya Airways 1337 | (AMS) (AAL) | Cancelled | Claim Refund |
07.01.202620:50 | Kenya Airways 1681 | (AMS) (BCN) | Cancelled | Claim Refund |
07.01.202618:05 | Kenya Airways 3163 | (BCN) (CDG) | Cancelled | Claim Refund |
07.01.202617:35 | Kenya Airways 3156 | (CDG) (BCN) | Cancelled | Claim Refund |
07.01.202616:40 | Kenya Airways 1053 | (AMS) (BRS) | Cancelled | Claim Refund |
07.01.202616:30 | Kenya Airways 1824 | (BER) (AMS) | Cancelled | Claim Refund |
07.01.202616:30 | Kenya Airways 3957 | (BER) (CDG) | Cancelled | Claim Refund |
07.01.202616:25 | Kenya Airways 976 | (AGP) (AMS) | Cancelled | Claim Refund |
07.01.202616:20 | Kenya Airways 1335 | (AMS) (AAL) | Cancelled | Claim Refund |
07.01.202616:15 | Kenya Airways 947 | (AMS) (BHD) | Cancelled | Claim Refund |
07.01.202616:10 | Kenya Airways 1989 | (AMS) (BSL) | Cancelled | Claim Refund |
07.01.202616:00 | Kenya Airways 1449 | (AMS) (ABZ) | Cancelled | Claim Refund |
07.01.202615:40 | Kenya Airways 3961 | (HAM) (CDG) | Cancelled | Claim Refund |
07.01.202614:45 | Kenya Airways 1782 | (HAM) (AMS) | Cancelled | Claim Refund |
07.01.202614:45 | Kenya Airways 1726 | (BRU) (AMS) | Cancelled | Claim Refund |
07.01.202614:40 | Kenya Airways 1115 | (AMS) (ARN) | Cancelled | Claim Refund |
07.01.202614:35 | Kenya Airways 1862 | (DUS) (AMS) | Cancelled | Claim Refund |
07.01.202614:20 | Kenya Airways 1334 | (AAL) (AMS) | Cancelled | Claim Refund |
07.01.202614:15 | Kenya Airways 4069 | (EDI) (LHR) | Delayed | Claim Refund |
07.01.202614:10 | Kenya Airways 1190 | (BGO) (AMS) | Cancelled | Claim Refund |
07.01.202613:45 | Kenya Airways 1503 | (AMS) (VLC) | Cancelled | Claim Refund |
07.01.202613:30 | Kenya Airways 1725 | (AMS) (BRU) | Cancelled | Claim Refund |
07.01.202613:30 | Kenya Airways 4073 | (ABZ) (LHR) | Delayed | Claim Refund |
07.01.202613:25 | Kenya Airways 946 | (DUB) (AMS) | Cancelled | Claim Refund |
07.01.202613:20 | Kenya Airways 3206 | (CDG) (BCN) | Delayed | Claim Refund |
07.01.202612:55 | Kenya Airways 1446 | (ABZ) (AMS) | Cancelled | Claim Refund |
07.01.202612:40 | Kenya Airways 1039 | (AMS) (AGP) | Cancelled | Claim Refund |
07.01.202612:40 | Kenya Airways 4758 | (LFW) (DSS) | Cancelled | Claim Refund |
07.01.202612:25 | Kenya Airways 1333 | (AMS) (AAL) | Cancelled | Claim Refund |
07.01.202612:25 | Kenya Airways 1333 | (AMS) (AAL) | Cancelled | Claim Refund |
07.01.202612:25 | Kenya Airways 1333 | (AMS) (AAL) | Cancelled | Claim Refund |
07.01.202612:20 | Kenya Airways 1642 | (FLR) (AMS) | Cancelled | Claim Refund |
07.01.202612:15 | Kenya Airways 3929 | (FLR) (CDG) | Cancelled | Claim Refund |
07.01.202612:00 | Kenya Airways 937 | (AMS) (DUB) | Cancelled | Claim Refund |
07.01.202611:55 | Kenya Airways 1187 | (AMS) (BGO) | Cancelled | Claim Refund |
07.01.202611:50 | Kenya Airways 1556 | (TRN) (AMS) | Cancelled | Claim Refund |
07.01.202611:40 | Kenya Airways 1445 | (AMS) (ABZ) | Cancelled | Claim Refund |
07.01.202611:30 | Kenya Airways 1108 | (ARN) (AMS) | Cancelled | Claim Refund |
07.01.202611:30 | Kenya Airways 1858 | (DUS) (AMS) | Cancelled | Claim Refund |
07.01.202611:20 | Kenya Airways 1778 | (HAM) (AMS) | Delayed | Claim Refund |
07.01.202611:15 | Kenya Airways 1988 | (BSL) (AMS) | Cancelled | Claim Refund |
07.01.202610:45 | Kenya Airways 1052 | (BRS) (AMS) | Cancelled | Claim Refund |
07.01.202610:45 | Kenya Airways 1724 | (BRU) (AMS) | Cancelled | Claim Refund |
07.01.202610:40 | Kenya Airways 1109 | (AMS) (ARN) | Cancelled | Claim Refund |
07.01.202610:30 | Kenya Airways 3020 | (BSL) (CDG) | Cancelled | Claim Refund |
07.01.202610:20 | Kenya Airways 1330 | (AAL) (AMS) | Cancelled | Claim Refund |
07.01.202610:10 | Kenya Airways 1855 | (AMS) (DUS) | Cancelled | Claim Refund |
07.01.202609:45 | Kenya Airways 1106 | (ARN) (AMS) | Cancelled | Claim Refund |
07.01.202609:45 | Kenya Airways 1823 | (AMS) (BER) | Cancelled | Claim Refund |
07.01.202609:45 | Kenya Airways 1643 | (AMS) (FLR) | Cancelled | Claim Refund |
07.01.202609:40 | Kenya Airways 1555 | (AMS) (TRN) | Cancelled | Claim Refund |
07.01.202609:40 | Kenya Airways 3836 | (CDG) (FLR) | Cancelled | Claim Refund |
07.01.202609:40 | Kenya Airways 7154 | (LHR) (BGI) | Delayed | Claim Refund |
07.01.202609:25 | Kenya Airways 1723 | (AMS) (BRU) | Cancelled | Claim Refund |
07.01.202609:20 | Kenya Airways 4759 | (DSS) (LFW) | Cancelled | Claim Refund |
07.01.202609:15 | Kenya Airways 3124 | (CDG) (ARN) | Delayed | Claim Refund |
07.01.202608:50 | Kenya Airways 934 | (DUB) (AMS) | Cancelled | Claim Refund |
07.01.202608:15 | Kenya Airways 1856 | (DUS) (AMS) | Cancelled | Claim Refund |
07.01.202608:10 | Kenya Airways 4012 | (LHR) (DUB) | Delayed | Claim Refund |
07.01.202608:05 | Kenya Airways 1722 | (BRU) (AMS) | Cancelled | Claim Refund |
07.01.202608:00 | Kenya Airways 7156 | (LHR) (BGI) | Delayed | Claim Refund |
07.01.202607:30 | Kenya Airways 420 | (NBO) (EBB) | Delayed | Claim Refund |
07.01.202607:25 | Kenya Airways 3075 | (CDG) (DUS) | Delayed | Claim Refund |
07.01.202606:40 | Kenya Airways 1638 | (FLR) (AMS) | Cancelled | Claim Refund |
07.01.202606:30 | Kenya Airways 1554 | (TRN) (AMS) | Cancelled | Claim Refund |
07.01.202606:15 | Kenya Airways 1172 | (TRD) (AMS) | Cancelled | Claim Refund |
07.01.202606:10 | Kenya Airways 1540 | (LBA) (AMS) | Cancelled | Claim Refund |
07.01.202606:00 | Kenya Airways 1050 | (BRS) (AMS) | Cancelled | Claim Refund |
07.01.202606:00 | Kenya Airways 1328 | (AAL) (AMS) | Cancelled | Claim Refund |
07.01.202605:55 | Kenya Airways 932 | (DUB) (AMS) | Cancelled | Claim Refund |
06.01.202621:55 | Kenya Airways 1057 | (AMS) (BRS) | Cancelled | Claim Refund |
06.01.202621:45 | Kenya Airways 4366 | (FCO) (TRS) | Delayed | Claim Refund |
06.01.202621:35 | Kenya Airways 4701 | (CAI) (NBO) | Delayed | Claim Refund |
06.01.202621:20 | Kenya Airways 1537 | (AMS) (MME) | Cancelled | Claim Refund |
06.01.202621:10 | Kenya Airways 1337 | (AMS) (AAL) | Delayed | Claim Refund |
06.01.202621:00 | Kenya Airways 1559 | (AMS) (TRN) | Cancelled | Claim Refund |
06.01.202620:55 | Kenya Airways 1991 | (AMS) (BSL) | Cancelled | Claim Refund |
06.01.202620:45 | Kenya Airways 1177 | (AMS) (TRD) | Cancelled | Claim Refund |
06.01.202618:15 | Kenya Airways 5272 | (CAN) (KMG) | Delayed | Claim Refund |
06.01.202616:40 | Kenya Airways 1053 | (AMS) (BRS) | Cancelled | Claim Refund |
06.01.202616:30 | Kenya Airways 1824 | (BER) (AMS) | Cancelled | Claim Refund |
06.01.202616:10 | Kenya Airways 1989 | (AMS) (BSL) | Cancelled | Claim Refund |
06.01.202615:20 | Kenya Airways 3894 | (CDG) (FCO) | Delayed | Claim Refund |
06.01.202614:35 | Kenya Airways 1862 | (DUS) (AMS) | Cancelled | Claim Refund |
06.01.202614:25 | Kenya Airways 783 | (CPT) (LVI) | Delayed | Claim Refund |
06.01.202613:40 | Kenya Airways 4758 | (LFW) (DSS) | Cancelled | Claim Refund |
06.01.202613:10 | Kenya Airways 3094 | (CDG) (FCO) | Delayed | Claim Refund |
06.01.202612:45 | Kenya Airways 1602 | (FCO) (AMS) | Cancelled | Claim Refund |
06.01.202612:30 | Kenya Airways 414 | (NBO) (EBB) | Delayed | Claim Refund |
06.01.202612:25 | Kenya Airways 1575 | (AMS) (ATH) | Cancelled | Claim Refund |
06.01.202612:20 | Kenya Airways 3955 | (BER) (CDG) | Delayed | Claim Refund |
06.01.202611:30 | Kenya Airways 1858 | (DUS) (AMS) | Cancelled | Claim Refund |
06.01.202611:15 | Kenya Airways 1988 | (BSL) (AMS) | Cancelled | Claim Refund |
06.01.202611:15 | Kenya Airways 254 | (NBO) (DZA) | Delayed | Claim Refund |
06.01.202610:20 | Kenya Airways 1330 | (AAL) (AMS) | Cancelled | Claim Refund |
06.01.202610:10 | Kenya Airways 1855 | (AMS) (DUS) | Cancelled | Claim Refund |
06.01.202610:00 | Kenya Airways 1534 | (MME) (AMS) | Cancelled | Claim Refund |
06.01.202609:45 | Kenya Airways 1823 | (AMS) (BER) | Cancelled | Claim Refund |
