Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU 261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that deals with air passengers’ rights. Specifically, this legislation covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 encompasses rules concerning the compensation process, including aid for passengers affected by flight problems. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, depending on your specific case.
Compensation for Kenya Airways Flight Cancellation
First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline informs you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Kenya Airways Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with food, drinks, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which establishes common rules on assistance and compensation for travelers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Meals and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you will not have to pay extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. In this case, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Kenya Airways isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Kenya Airways Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
02.07.202515:55 | Kenya Airways 5300 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202512:55 | Kenya Airways 1051 | Amsterdam (AMS) Bristol (BRS) | Delayed | Claim Refund |
02.07.202512:15 | Kenya Airways 256 | Nairobi (NBO) Antananarivo (TNR) | Delayed | Claim Refund |
02.07.202511:50 | Kenya Airways 1346 | Billund (BLL) Amsterdam (AMS) | Delayed | Claim Refund |
02.07.202510:05 | Kenya Airways 1343 | Amsterdam (AMS) Billund (BLL) | Delayed | Claim Refund |
02.07.202508:40 | Kenya Airways 3808 | Paris (CDG) Bergen (BGO) | Delayed | Claim Refund |
02.07.202506:15 | Kenya Airways 1050 | Bristol (BRS) Amsterdam (AMS) | Delayed | Claim Refund |
02.07.202506:00 | Kenya Airways 3761 | Hanover (HAJ) Paris (CDG) | Delayed | Claim Refund |
02.07.202506:00 | Kenya Airways 3813 | Hamburg (HAM) Paris (CDG) | Delayed | Claim Refund |
02.07.202506:00 | Kenya Airways 1184 | Bergen (BGO) Amsterdam (AMS) | Delayed | Claim Refund |
01.07.202522:45 | Kenya Airways 262 | Nairobi (NBO) Antananarivo (TNR) | Delayed | Claim Refund |
01.07.202521:45 | Kenya Airways 939 | Amsterdam (AMS) Dublin (DUB) | Delayed | Claim Refund |
01.07.202521:35 | Kenya Airways 1863 | Amsterdam (AMS) Dusseldorf (DUS) | Delayed | Claim Refund |
01.07.202521:05 | Kenya Airways 1319 | Amsterdam (AMS) Bordeaux (BOD) | Delayed | Claim Refund |
01.07.202520:45 | Kenya Airways 204 | Nairobi (NBO) Mumbai (BOM) | Delayed | Claim Refund |
01.07.202518:50 | Kenya Airways 3148 | Paris (CDG) Dusseldorf (DUS) | Delayed | Claim Refund |
01.07.202518:05 | Kenya Airways 7046 | New York (JFK) Miami (MIA) | Cancelled | Claim Refund |
01.07.202517:30 | Kenya Airways 3216 | Paris (CDG) Birmingham (BHX) | Delayed | Claim Refund |
01.07.202517:10 | Kenya Airways 310 | Nairobi (NBO) Dubai (DXB) | Delayed | Claim Refund |
01.07.202516:55 | Kenya Airways 1857 | Amsterdam (AMS) Dusseldorf (DUS) | Delayed | Claim Refund |
01.07.202516:05 | Kenya Airways 5303 | Hanoi (HAN) Bangkok (BKK) | Delayed | Claim Refund |
01.07.202515:25 | Kenya Airways 4015 | Dublin (DUB) London (LHR) | Delayed | Claim Refund |
01.07.202514:40 | Kenya Airways 1317 | Amsterdam (AMS) Bordeaux (BOD) | Delayed | Claim Refund |
01.07.202514:30 | Kenya Airways 3062 | Paris (CDG) Dusseldorf (DUS) | Delayed | Claim Refund |
01.07.202514:30 | Kenya Airways 783 | Cape Town (CPT) Livingstone (LVI) | Delayed | Claim Refund |
01.07.202514:10 | Kenya Airways 3788 | Paris (CDG) Dublin (DUB) | Delayed | Claim Refund |
01.07.202513:55 | Kenya Airways 1168 | Helsinki (HEL) Amsterdam (AMS) | Delayed | Claim Refund |
01.07.202512:55 | Kenya Airways 3191 | Bologna (BLQ) Paris (CDG) | Delayed | Claim Refund |
01.07.202511:15 | Kenya Airways 4323 | Turin (TRN) Rome (FCO) | Delayed | Claim Refund |
01.07.202511:15 | Kenya Airways 4333 | Trieste (TRS) Rome (FCO) | Delayed | Claim Refund |
01.07.202510:30 | Kenya Airways 1585 | Amsterdam (AMS) Bologna (BLQ) | Delayed | Claim Refund |
01.07.202510:15 | Kenya Airways 1344 | Billund (BLL) Amsterdam (AMS) | Cancelled | Claim Refund |
01.07.202510:05 | Kenya Airways 1343 | Amsterdam (AMS) Billund (BLL) | Delayed | Claim Refund |
01.07.202509:45 | Kenya Airways 1957 | Amsterdam (AMS) Zurich (ZRH) | Delayed | Claim Refund |
01.07.202509:40 | Kenya Airways 1169 | Amsterdam (AMS) Helsinki (HEL) | Delayed | Claim Refund |
01.07.202509:20 | Kenya Airways 1954 | Zurich (ZRH) Amsterdam (AMS) | Delayed | Claim Refund |
01.07.202507:55 | Kenya Airways 5284 | Hangzhou (HGH) Guangzhou (CAN) | Delayed | Claim Refund |
01.07.202507:05 | Kenya Airways 3025 | Frankfurt (FRA) Paris (CDG) | Cancelled | Claim Refund |
01.07.202506:20 | Kenya Airways 1050 | Bristol (BRS) Amsterdam (AMS) | Delayed | Claim Refund |
30.06.202522:20 | Kenya Airways 304 | Nairobi (NBO) Dubai (DXB) | Delayed | Claim Refund |
30.06.202521:50 | Kenya Airways 1341 | Amsterdam (AMS) Billund (BLL) | Delayed | Claim Refund |
30.06.202521:35 | Kenya Airways 1863 | Amsterdam (AMS) Dusseldorf (DUS) | Delayed | Claim Refund |
30.06.202521:00 | Kenya Airways 5822 | Jeddah (JED) Dammam (DMM) | Delayed | Claim Refund |
30.06.202520:55 | Kenya Airways 5254 | Guangzhou (CAN) Hangzhou (HGH) | Delayed | Claim Refund |
30.06.202520:50 | Kenya Airways 3832 | Paris (CDG) Budapest (BUD) | Delayed | Claim Refund |
30.06.202519:30 | Kenya Airways 3227 | Zurich (ZRH) Paris (CDG) | Delayed | Claim Refund |
30.06.202519:00 | Kenya Airways 5794 | Jeddah (JED) Riyadh (RUH) | Delayed | Claim Refund |
30.06.202518:10 | Kenya Airways 4014 | London (LHR) Dublin (DUB) | Delayed | Claim Refund |
30.06.202517:30 | Kenya Airways 1824 | Berlin (BER) Amsterdam (AMS) | Delayed | Claim Refund |
30.06.202517:10 | Kenya Airways 310 | Nairobi (NBO) Dubai (DXB) | Delayed | Claim Refund |
30.06.202516:45 | Kenya Airways 202 | Nairobi (NBO) Mumbai (BOM) | Delayed | Claim Refund |
30.06.202516:45 | Kenya Airways 3844 | Paris (CDG) Turin (TRN) | Delayed | Claim Refund |
30.06.202515:05 | Kenya Airways 1726 | Brussels (BRU) Amsterdam (AMS) | Delayed | Claim Refund |
30.06.202514:40 | Kenya Airways 1317 | Amsterdam (AMS) Bordeaux (BOD) | Delayed | Claim Refund |
30.06.202514:35 | Kenya Airways 1758 | Bremen (BRE) Amsterdam (AMS) | Delayed | Claim Refund |
30.06.202513:45 | Kenya Airways 1054 | Bristol (BRS) Amsterdam (AMS) | Delayed | Claim Refund |
30.06.202513:35 | Kenya Airways 4754 | Lome (LFW) Douala (DLA) | Delayed | Claim Refund |
30.06.202512:40 | Kenya Airways 3954 | Paris (CDG) Helsinki (HEL) | Delayed | Claim Refund |
30.06.202512:25 | Kenya Airways 1425 | Amsterdam (AMS) Birmingham (BHX) | Delayed | Claim Refund |
30.06.202511:15 | Kenya Airways 4323 | Turin (TRN) Rome (FCO) | Delayed | Claim Refund |
30.06.202511:05 | Kenya Airways 5392 | Dubai (DXB) Muscat (MCT) | Delayed | Claim Refund |
30.06.202509:45 | Kenya Airways 935 | Amsterdam (AMS) Dublin (DUB) | Delayed | Claim Refund |
30.06.202509:45 | Kenya Airways 1957 | Amsterdam (AMS) Zurich (ZRH) | Delayed | Claim Refund |
30.06.202509:25 | Kenya Airways 1175 | Amsterdam (AMS) Trondheim (TRD) | Delayed | Claim Refund |
30.06.202509:20 | Kenya Airways 1052 | Bristol (BRS) Amsterdam (AMS) | Delayed | Claim Refund |
30.06.202509:10 | Kenya Airways 3038 | Paris (CDG) Birmingham (BHX) | Delayed | Claim Refund |
30.06.202508:55 | Kenya Airways 1723 | Amsterdam (AMS) Brussels (BRU) | Delayed | Claim Refund |
30.06.202508:55 | Kenya Airways 934 | Dublin (DUB) Amsterdam (AMS) | Delayed | Claim Refund |
30.06.202508:15 | Kenya Airways 5284 | Hangzhou (HGH) Guangzhou (CAN) | Delayed | Claim Refund |
30.06.202506:15 | Kenya Airways 1050 | Bristol (BRS) Amsterdam (AMS) | Delayed | Claim Refund |
30.06.202506:00 | Kenya Airways 3745 | Dublin (DUB) Paris (CDG) | Delayed | Claim Refund |
29.06.202521:15 | Kenya Airways 1379 | Amsterdam (AMS) Bucharest (OTP) | Delayed | Claim Refund |
29.06.202521:10 | Kenya Airways 1435 | Amsterdam (AMS) Birmingham (BHX) | Delayed | Claim Refund |
29.06.202521:00 | Kenya Airways 1559 | Amsterdam (AMS) Turin (TRN) | Delayed | Claim Refund |
29.06.202521:00 | Kenya Airways 1171 | Amsterdam (AMS) Helsinki (HEL) | Delayed | Claim Refund |
29.06.202520:45 | Kenya Airways 1789 | Amsterdam (AMS) Hamburg (HAM) | Delayed | Claim Refund |
29.06.202520:35 | Kenya Airways 1177 | Amsterdam (AMS) Trondheim (TRD) | Delayed | Claim Refund |
29.06.202519:30 | Kenya Airways 3227 | Zurich (ZRH) Paris (CDG) | Delayed | Claim Refund |
29.06.202517:30 | Kenya Airways 3216 | Paris (CDG) Birmingham (BHX) | Delayed | Claim Refund |
29.06.202517:20 | Kenya Airways 1963 | Amsterdam (AMS) Zurich (ZRH) | Delayed | Claim Refund |
29.06.202517:05 | Kenya Airways 1933 | Amsterdam (AMS) Geneva (GVA) | Delayed | Claim Refund |
29.06.202517:00 | Kenya Airways 4754 | Douala (DLA) Bangui (BGF) | Delayed | Claim Refund |
29.06.202516:15 | Kenya Airways 3164 | Paris (CDG) Geneva (GVA) | Delayed | Claim Refund |
29.06.202516:05 | Kenya Airways 5303 | Hanoi (HAN) Bangkok (BKK) | Delayed | Claim Refund |
29.06.202515:55 | Kenya Airways 5300 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202514:50 | Kenya Airways 3909 | Zurich (ZRH) Paris (CDG) | Delayed | Claim Refund |
29.06.202514:40 | Kenya Airways 1317 | Amsterdam (AMS) Bordeaux (BOD) | Delayed | Claim Refund |
29.06.202514:20 | Kenya Airways 1962 | Zurich (ZRH) Amsterdam (AMS) | Delayed | Claim Refund |
29.06.202514:15 | Kenya Airways 1772 | Frankfurt (FRA) Amsterdam (AMS) | Delayed | Claim Refund |
29.06.202513:35 | Kenya Airways 4754 | Lome (LFW) Douala (DLA) | Delayed | Claim Refund |
29.06.202513:30 | Kenya Airways 3774 | Paris (CDG) Hanover (HAJ) | Delayed | Claim Refund |
29.06.202513:10 | Kenya Airways 1783 | Amsterdam (AMS) Hamburg (HAM) | Delayed | Claim Refund |
29.06.202512:40 | Kenya Airways 3036 | Paris (CDG) Zurich (ZRH) | Delayed | Claim Refund |
29.06.202512:15 | Kenya Airways 256 | Nairobi (NBO) Antananarivo (TNR) | Delayed | Claim Refund |
29.06.202512:10 | Kenya Airways 1778 | Hamburg (HAM) Amsterdam (AMS) | Delayed | Claim Refund |
29.06.202511:30 | Kenya Airways 1300 | Toulouse (TLS) Amsterdam (AMS) | Delayed | Claim Refund |
29.06.202510:25 | Kenya Airways 1781 | Amsterdam (AMS) Hamburg (HAM) | Delayed | Claim Refund |
29.06.202509:55 | Kenya Airways 3906 | Paris (CDG) Hamburg (HAM) | Delayed | Claim Refund |
29.06.202506:20 | Kenya Airways 3071 | Bologna (BLQ) Paris (CDG) | Cancelled | Claim Refund |
29.06.202502:40 | Kenya Airways 1461 | Larnaca (LCA) Tel Aviv Yafo (TLV) | Cancelled | Claim Refund |
