Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in these situations. Under EU261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Shenzhen Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the law that covers the rights of air passengers. Specifically, this law covers diverse cases, such as flight cancellations, delays, rebooking, etc., and obligates airlines to resolve individual cases with care and fairness. If the situation occurs because of the airline’s fault, any traveler who experienced certain inconveniences has a right to receive compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains regulations concerning the process of compensation, including aid to travelers who suffered from issues with flights. In particular, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, based on your specific case.
Shenzhen Airlines Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline is required to notify them about the flight cancellation. In case the airline informs you less than fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Shenzhen Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which establishes regulations on assistance and compensation to passengers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261/2004 requires airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Food and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you won’t be charged additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Shenzhen Airlines is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Shenzhen Airlines Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will make every effort to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.12.202522:15 | Shenzhen Airlines 3804 | Xuzhou (XUZ) Chongqing (CKG) | Cancelled | Claim Refund |
06.12.202520:35 | Shenzhen Airlines 4110 | Zhanjiang (ZHA) Chongqing (TFU) | Cancelled | Claim Refund |
06.12.202520:20 | Shenzhen Airlines 1801 | Beijing (PEK) Xiamen (XMN) | Delayed | Claim Refund |
06.12.202519:30 | Shenzhen Airlines 3803 | Chongqing (CKG) Xuzhou (XUZ) | Cancelled | Claim Refund |
06.12.202518:05 | Shenzhen Airlines 3734 | Xiamen (XMN) (YIC) | Delayed | Claim Refund |
06.12.202517:45 | Shenzhen Airlines 3362 | Macau (MFM) Xiamen (XMN) | Delayed | Claim Refund |
06.12.202517:30 | Shenzhen Airlines 4109 | Chongqing (TFU) Zhanjiang (ZHA) | Cancelled | Claim Refund |
06.12.202517:00 | Shenzhen Airlines 2530 | Hangzhou (HGH) Xiamen (XMN) | Delayed | Claim Refund |
06.12.202516:50 | Shenzhen Airlines 3815 | Xuzhou (XUZ) Dalian (DLC) | Delayed | Claim Refund |
06.12.202516:25 | Shenzhen Airlines 8525 | Wuxi (WUX) Guiyang (KWE) | Cancelled | Claim Refund |
06.12.202516:15 | Shenzhen Airlines 2592 | Wuhan (WUH) Xiamen (XMN) | Delayed | Claim Refund |
06.12.202516:00 | Shenzhen Airlines 1766 | Korla (KRL) Lanzhou (LHW) | Delayed | Claim Refund |
06.12.202515:55 | Shenzhen Airlines 2484 | Yining (YIN) Kashi (KHG) | Delayed | Claim Refund |
06.12.202515:30 | Shenzhen Airlines 4851 | Shanghai (PVG) Haikou (HAK) | Delayed | Claim Refund |
06.12.202515:30 | Shenzhen Airlines 1834 | Xiamen (XMN) Beijing (PEK) | Delayed | Claim Refund |
06.12.202515:30 | Shenzhen Airlines 3075 | Jinan (TNA) Kashi (KHG) | Delayed | Claim Refund |
06.12.202515:25 | Shenzhen Airlines 8427 | Chongqing (TFU) Haikou (HAK) | Delayed | Claim Refund |
06.12.202515:00 | Shenzhen Airlines 1276 | Kashi (KHG) Urumqi (URC) | Delayed | Claim Refund |
06.12.202515:00 | Shenzhen Airlines 3787 | Baotou (BAV) Haikou (HAK) | Delayed | Claim Refund |
06.12.202514:50 | Shenzhen Airlines 5561 | Kunming (KMG) Taiyuan (TYN) | Delayed | Claim Refund |
06.12.202514:25 | Shenzhen Airlines 5483 | Yun Cheng (YCU) Zhuhai (ZUH) | Delayed | Claim Refund |
06.12.202514:25 | Shenzhen Airlines 8418 | Yangzhou (YTY) Chongqing (TFU) | Cancelled | Claim Refund |
06.12.202514:10 | Shenzhen Airlines 8133 | Shenzhen (SZX) Taiyuan (TYN) | Delayed | Claim Refund |
06.12.202514:10 | Shenzhen Airlines 4735 | Wuhan (WUH) Baotou (BAV) | Delayed | Claim Refund |
06.12.202514:10 | Shenzhen Airlines 4807 | (PKX) Wu Hai (WUA) | Delayed | Claim Refund |
06.12.202514:10 | Shenzhen Airlines 2744 | Wuhan (WUH) Qingdao (TAO) | Delayed | Claim Refund |
06.12.202514:05 | Shenzhen Airlines 3805 | Chongqing (CKG) Xuzhou (XUZ) | Delayed | Claim Refund |
06.12.202514:00 | Shenzhen Airlines 1355 | Beijing (PEK) Haikou (HAK) | Delayed | Claim Refund |
06.12.202513:50 | Shenzhen Airlines 3966 | Shiquanhe (NGQ) Kashi (KHG) | Delayed | Claim Refund |
06.12.202513:15 | Shenzhen Airlines 5404 | Haikou (HAK) Taiyuan (TYN) | Delayed | Claim Refund |
06.12.202513:00 | Shenzhen Airlines 4392 | Urumqi (URC) Chongqing (CKG) | Delayed | Claim Refund |
06.12.202512:45 | Shenzhen Airlines 5238 | Wuxi (WUX) Changsha (CSX) | Delayed | Claim Refund |
06.12.202512:30 | Shenzhen Airlines 9096 | Hong Kong (HKG) Wuxi (WUX) | Delayed | Claim Refund |
06.12.202512:05 | Shenzhen Airlines 3977 | Xining (XNN) (GMQ) | Delayed | Claim Refund |
06.12.202512:00 | Shenzhen Airlines 4238 | Zhuhai (ZUH) Tianjin (TSN) | Delayed | Claim Refund |
06.12.202512:00 | Shenzhen Airlines 9349 | Nanning (NNG) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
06.12.202512:00 | Shenzhen Airlines 1538 | Nanchang (KHN) Beijing (PEK) | Cancelled | Claim Refund |
06.12.202511:40 | Shenzhen Airlines 1253 | Beijing (PEK) Urumqi (URC) | Delayed | Claim Refund |
06.12.202511:25 | Shenzhen Airlines 9714 | Hefei (Luogang Airport) (HFE) Shenyang (SHE) | Cancelled | Claim Refund |
06.12.202511:20 | Shenzhen Airlines 9374 | Nanjing (NKG) Nanning (NNG) | Delayed | Claim Refund |
06.12.202511:20 | Shenzhen Airlines 9392 | Changzhou (CZX) Nanning (NNG) | Delayed | Claim Refund |
06.12.202511:20 | Shenzhen Airlines 4720 | Guiyang (KWE) Wuhan (WUH) | Delayed | Claim Refund |
06.12.202511:15 | Shenzhen Airlines 8892 | Yangzhou (YTY) Shenzhen (SZX) | Cancelled | Claim Refund |
06.12.202511:15 | Shenzhen Airlines 2026 | Gonggar (LXA) Chengdu (CTU) | Delayed | Claim Refund |
06.12.202511:10 | Shenzhen Airlines 8417 | Chongqing (TFU) Yangzhou (YTY) | Cancelled | Claim Refund |
06.12.202510:40 | Shenzhen Airlines 9825 | Guangzhou (CAN) Wuxi (WUX) | Delayed | Claim Refund |
06.12.202510:15 | Shenzhen Airlines 9235 | Shenzhen (SZX) Xining (XNN) | Delayed | Claim Refund |
06.12.202510:05 | Shenzhen Airlines 2775 | Taiyuan (TYN) Urumqi (URC) | Delayed | Claim Refund |
06.12.202510:05 | Shenzhen Airlines 5521 | Tengchong (TCZ) Shenzhen (SZX) | Delayed | Claim Refund |
06.12.202510:00 | Shenzhen Airlines 3929 | Chengdu (CTU) Yun Cheng (YCU) | Delayed | Claim Refund |
06.12.202510:00 | Shenzhen Airlines 3977 | Chengdu (CTU) Xining (XNN) | Delayed | Claim Refund |
06.12.202509:55 | Shenzhen Airlines 5256 | Zhengzhou (CGO) Wu Hai (WUA) | Delayed | Claim Refund |
06.12.202509:50 | Shenzhen Airlines 3711 | Gonggar (LXA) Beijing (PEK) | Delayed | Claim Refund |
06.12.202509:50 | Shenzhen Airlines 3076 | Kashi (KHG) Jinan (TNA) | Delayed | Claim Refund |
06.12.202509:45 | Shenzhen Airlines 9397 | Shenzhen (SZX) Nanning (NNG) | Delayed | Claim Refund |
06.12.202509:40 | Shenzhen Airlines 102 | Hanoi (HAN) Shenzhen (SZX) | Delayed | Claim Refund |
06.12.202509:35 | Shenzhen Airlines 5249 | Huizhou (HUZ) Wuxi (WUX) | Delayed | Claim Refund |
06.12.202509:15 | Shenzhen Airlines 1842 | Yangzhou (YTY) Beijing (PEK) | Cancelled | Claim Refund |
06.12.202509:15 | Shenzhen Airlines 1901 | Beijing (PEK) Urumqi (URC) | Delayed | Claim Refund |
06.12.202509:05 | Shenzhen Airlines 2599 | Chongqing (CKG) Zhuhai (ZUH) | Delayed | Claim Refund |
06.12.202509:00 | Shenzhen Airlines 1311 | Beijing (PEK) Nanning (NNG) | Delayed | Claim Refund |
06.12.202509:00 | Shenzhen Airlines 4285 | Yun Cheng (YCU) Shenyang (SHE) | Delayed | Claim Refund |
06.12.202508:55 | Shenzhen Airlines 4893 | (PKX) Mian Yang (MIG) | Cancelled | Claim Refund |
06.12.202508:30 | Shenzhen Airlines 4081 | Chongqing (TFU) Wuhan (WUH) | Delayed | Claim Refund |
06.12.202508:05 | Shenzhen Airlines 8891 | Shenzhen (SZX) Yangzhou (YTY) | Cancelled | Claim Refund |
06.12.202508:05 | Shenzhen Airlines 4745 | Wuhan (WUH) Chongqing (TFU) | Delayed | Claim Refund |
06.12.202508:05 | Shenzhen Airlines 4205 | Tianjin (TSN) Hangzhou (HGH) | Cancelled | Claim Refund |
06.12.202508:05 | Shenzhen Airlines 3915 | Gonggar (LXA) Bangda (BPX) | Delayed | Claim Refund |
06.12.202508:01 | Shenzhen Airlines 3919 | Gonggar (LXA) Xining (XNN) | Delayed | Claim Refund |
06.12.202507:55 | Shenzhen Airlines 4686 | Beijing (PEK) Wuhan (WUH) | Delayed | Claim Refund |
06.12.202507:45 | Shenzhen Airlines 2025 | Chengdu (CTU) Gonggar (LXA) | Delayed | Claim Refund |
06.12.202507:45 | Shenzhen Airlines 3767 | Chongqing (TFU) Shijiazhuang (SJW) | Delayed | Claim Refund |
06.12.202507:40 | Shenzhen Airlines 1251 | Beijing (PEK) Urumqi (URC) | Delayed | Claim Refund |
06.12.202507:25 | Shenzhen Airlines 5249 | Haikou (HAK) Huizhou (HUZ) | Delayed | Claim Refund |
06.12.202507:00 | Shenzhen Airlines 1841 | Beijing (PEK) Yangzhou (YTY) | Cancelled | Claim Refund |
06.12.202507:00 | Shenzhen Airlines 3965 | Xining (XNN) Kashi (KHG) | Delayed | Claim Refund |
06.12.202506:40 | Shenzhen Airlines 3947 | Chengdu (CTU) Gonggar (LXA) | Delayed | Claim Refund |
05.12.202522:30 | Shenzhen Airlines 2864 | Dalian (DLC) Jinan (TNA) | Delayed | Claim Refund |
05.12.202522:30 | Shenzhen Airlines 3960 | Jinan (TNA) Chengdu (CTU) | Delayed | Claim Refund |
05.12.202522:20 | Shenzhen Airlines 1736 | Shenzhen (SZX) Hangzhou (HGH) | Delayed | Claim Refund |
05.12.202522:15 | Shenzhen Airlines 2429 | (LFQ) Tianjin (TSN) | Delayed | Claim Refund |
05.12.202522:10 | Shenzhen Airlines 1798 | Guangzhou (CAN) Hangzhou (HGH) | Delayed | Claim Refund |
05.12.202522:05 | Shenzhen Airlines 4372 | Xining (XNN) Chengdu (CTU) | Delayed | Claim Refund |
05.12.202522:00 | Shenzhen Airlines 3311 | Hangzhou (HGH) Macau (MFM) | Delayed | Claim Refund |
05.12.202521:45 | Shenzhen Airlines 4958 | Shantou (SWA) Hangzhou (HGH) | Delayed | Claim Refund |
05.12.202521:30 | Shenzhen Airlines 1739 | Hangzhou (HGH) Chengdu (CTU) | Delayed | Claim Refund |
05.12.202521:30 | Shenzhen Airlines 1732 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
05.12.202521:20 | Shenzhen Airlines 4714 | (LFQ) Wuhan (WUH) | Delayed | Claim Refund |
05.12.202521:15 | Shenzhen Airlines 2862 | Shanghai (XIY) Jinan (TNA) | Delayed | Claim Refund |
05.12.202521:15 | Shenzhen Airlines 9879 | Shenzhen (SZX) Hangzhou (HGH) | Delayed | Claim Refund |
05.12.202521:10 | Shenzhen Airlines 5205 | Xiamen (XMN) Nanjing (NKG) | Delayed | Claim Refund |
05.12.202521:10 | Shenzhen Airlines 3206 | Tokyo (KIX) Tokyo (HND) | Delayed | Claim Refund |
05.12.202521:05 | Shenzhen Airlines 8895 | Shenzhen (SZX) Yangzhou (YTY) | Delayed | Claim Refund |
05.12.202521:00 | Shenzhen Airlines 9930 | Jinan (TNA) Shenzhen (SZX) | Delayed | Claim Refund |
05.12.202520:40 | Shenzhen Airlines 3380 | Macau (MFM) Hangzhou (HGH) | Delayed | Claim Refund |
05.12.202520:40 | Shenzhen Airlines 2920 | Changsha (CSX) Jinan (TNA) | Delayed | Claim Refund |
05.12.202520:30 | Shenzhen Airlines 2006 | Dali City (DLU) Shanghai (XIY) | Delayed | Claim Refund |
05.12.202520:20 | Shenzhen Airlines 1801 | Beijing (PEK) Xiamen (XMN) | Delayed | Claim Refund |
05.12.202520:15 | Shenzhen Airlines 1205 | Beijing (PEK) Shanghai (XIY) | Delayed | Claim Refund |
05.12.202520:10 | Shenzhen Airlines 2716 | Guiyang (KWE) Shanghai (XIY) | Delayed | Claim Refund |
