Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. According to EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that covers air passengers’ rights. More precisely, this law covers different situations, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to obtain compensation. Furthermore, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains rules concerning the process of compensation, including aid to travelers who suffered from issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per person. This sum ranges, according to your specific case.
Compensation for Shenzhen Airlines Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. If the airline notifies you less than fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Shenzhen Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on compensation and assistance to passengers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261/2004 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger receives an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you will not have to pay additional fees for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can receive reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Shenzhen Airlines is not a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Shenzhen Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
03.07.202522:10 | Shenzhen Airlines 9951 | Shenzhen (SZX) Hefei (Luogang Airport) (HFE) | Cancelled | Claim Refund |
03.07.202521:10 | Shenzhen Airlines 3206 | Tokyo (KIX) Tokyo (HND) | Delayed | Claim Refund |
03.07.202520:45 | Shenzhen Airlines 1042 | Weihai (WEH) (PKX) | Delayed | Claim Refund |
03.07.202519:50 | Shenzhen Airlines 9949 | Shenzhen (SZX) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
03.07.202519:50 | Shenzhen Airlines 4887 | (PKX) Xilinhot (XIL) | Delayed | Claim Refund |
03.07.202519:15 | Shenzhen Airlines 3765 | Chongqing (CKG) (WUT) | Delayed | Claim Refund |
03.07.202519:00 | Shenzhen Airlines 4773 | Hangzhou (HGH) Ordos (Dongsheng) (DSN) | Delayed | Claim Refund |
03.07.202518:45 | Shenzhen Airlines 2442 | Hami (HMI) Lanzhou (LHW) | Delayed | Claim Refund |
03.07.202518:35 | Shenzhen Airlines 1041 | (PKX) Weihai (WEH) | Delayed | Claim Refund |
03.07.202518:30 | Shenzhen Airlines 9890 | Hangzhou (HGH) Shenzhen (SZX) | Cancelled | Claim Refund |
03.07.202518:30 | Shenzhen Airlines 2697 | Qingdao (TAO) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202518:30 | Shenzhen Airlines 4619 | Hohhot (HET) Wuhan (WUH) | Delayed | Claim Refund |
03.07.202518:25 | Shenzhen Airlines 2010 | Hefei (Luogang Airport) (HFE) Chengdu (CTU) | Delayed | Claim Refund |
03.07.202518:15 | Shenzhen Airlines 4381 | Chengdu (CTU) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
03.07.202518:10 | Shenzhen Airlines 9773 | Shenyang (SHE) Hohhot (HET) | Delayed | Claim Refund |
03.07.202517:50 | Shenzhen Airlines 2029 | Xining (XNN) Tianjin (TSN) | Delayed | Claim Refund |
03.07.202517:40 | Shenzhen Airlines 1794 | Guangzhou (CAN) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202517:20 | Shenzhen Airlines 5369 | Kunming (KMG) Bangkok (BKK) | Delayed | Claim Refund |
03.07.202517:10 | Shenzhen Airlines 4797 | Hangzhou (HGH) Shanghai (XIY) | Delayed | Claim Refund |
03.07.202516:45 | Shenzhen Airlines 9893 | Shenzhen (SZX) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202516:35 | Shenzhen Airlines 4279 | Chongqing (CKG) Tianjin (TSN) | Delayed | Claim Refund |
03.07.202516:35 | Shenzhen Airlines 307 | Shenzhen (SZX) Bangkok (BKK) | Delayed | Claim Refund |
03.07.202516:25 | Shenzhen Airlines 3792 | Handan (HDG) Hohhot (HET) | Cancelled | Claim Refund |
03.07.202516:20 | Shenzhen Airlines 4230 | Shenzhen (SZX) Tianjin (TSN) | Cancelled | Claim Refund |
03.07.202516:15 | Shenzhen Airlines 4642 | Tianjin (TSN) Hohhot (HET) | Delayed | Claim Refund |
03.07.202516:15 | Shenzhen Airlines 3654 | Chongqing (TFU) Bangkok (BKK) | Delayed | Claim Refund |
03.07.202516:10 | Shenzhen Airlines 4896 | Mian Yang (MIG) (PKX) | Delayed | Claim Refund |
03.07.202516:10 | Shenzhen Airlines 3220 | Tokyo (KIX) Tokyo (HND) | Delayed | Claim Refund |
03.07.202516:05 | Shenzhen Airlines 4482 | Dalian (DLC) Tianjin (TSN) | Delayed | Claim Refund |
03.07.202516:00 | Shenzhen Airlines 1149 | Beijing (PEK) Ordos (Dongsheng) (DSN) | Delayed | Claim Refund |
03.07.202515:55 | Shenzhen Airlines 5225 | Hohhot (HET) Wuhan (WUH) | Delayed | Claim Refund |
03.07.202515:45 | Shenzhen Airlines 9947 | Shenzhen (SZX) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
03.07.202515:45 | Shenzhen Airlines 3652 | Guangzhou (CAN) Bangkok (BKK) | Delayed | Claim Refund |
03.07.202515:40 | Shenzhen Airlines 4597 | Chongqing (CKG) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202515:40 | Shenzhen Airlines 5286 | Zhengzhou (CGO) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202515:30 | Shenzhen Airlines 2009 | Chengdu (CTU) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
03.07.202515:30 | Shenzhen Airlines 2495 | Korla (KRL) Hami (HMI) | Delayed | Claim Refund |
03.07.202515:30 | Shenzhen Airlines 1720 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202515:25 | Shenzhen Airlines 5131 | Dalian (DLC) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202515:20 | Shenzhen Airlines 4964 | Yichang (YIH) (PKX) | Delayed | Claim Refund |
03.07.202515:20 | Shenzhen Airlines 3656 | Kunming (KMG) Bangkok (BKK) | Delayed | Claim Refund |
03.07.202515:10 | Shenzhen Airlines 3796 | (LLV) Chongqing (CKG) | Cancelled | Claim Refund |
03.07.202515:05 | Shenzhen Airlines 2567 | Xiamen (XMN) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202515:05 | Shenzhen Airlines 4522 | Guilin (KWL) (PKX) | Delayed | Claim Refund |
03.07.202514:55 | Shenzhen Airlines 9889 | Shenzhen (SZX) Hangzhou (HGH) | Cancelled | Claim Refund |
03.07.202514:45 | Shenzhen Airlines 4150 | Dongying (DOY) Chongqing (TFU) | Delayed | Claim Refund |
03.07.202514:40 | Shenzhen Airlines 3261 | Gonggar (LXA) Lanzhou (LHW) | Delayed | Claim Refund |
03.07.202514:35 | Shenzhen Airlines 9125 | Shenzhen (SZX) Tianjin (TSN) | Delayed | Claim Refund |
03.07.202514:30 | Shenzhen Airlines 1718 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202514:25 | Shenzhen Airlines 5291 | Hangzhou (HGH) Chongqing (TFU) | Delayed | Claim Refund |
03.07.202514:20 | Shenzhen Airlines 3975 | Luzhou (LZO) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202514:05 | Shenzhen Airlines 3111 | Mangshi (LUM) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202513:55 | Shenzhen Airlines 4481 | Tianjin (TSN) Dalian (DLC) | Delayed | Claim Refund |
03.07.202513:55 | Shenzhen Airlines 8529 | Wuxi (WUX) Lanzhou (LHW) | Delayed | Claim Refund |
03.07.202513:50 | Shenzhen Airlines 4932 | Jiamusi (JMU) (PKX) | Delayed | Claim Refund |
03.07.202513:45 | Shenzhen Airlines 1208 | Lanzhou (LHW) Beijing (PEK) | Delayed | Claim Refund |
03.07.202513:35 | Shenzhen Airlines 1843 | Beijing (PEK) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
03.07.202513:30 | Shenzhen Airlines 1382 | Guangzhou (CAN) Hohhot (HET) | Delayed | Claim Refund |
03.07.202513:25 | Shenzhen Airlines 1716 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202513:15 | Shenzhen Airlines 1748 | Chengdu (CTU) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202513:15 | Shenzhen Airlines 4983 | Chongqing (TFU) Hong Kong (HKG) | Delayed | Claim Refund |
03.07.202513:00 | Shenzhen Airlines 5134 | Hangzhou (HGH) Dalian (DLC) | Delayed | Claim Refund |
03.07.202512:50 | Shenzhen Airlines 5224 | Wuhan (WUH) Hohhot (HET) | Delayed | Claim Refund |
03.07.202512:45 | Shenzhen Airlines 2896 | Guilin (KWL) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
03.07.202512:45 | Shenzhen Airlines 4662 | Chengdu (CTU) Tianjin (TSN) | Cancelled | Claim Refund |
03.07.202512:30 | Shenzhen Airlines 1714 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202512:25 | Shenzhen Airlines 1690 | (FYJ) Harbin (HRB) | Delayed | Claim Refund |
03.07.202512:20 | Shenzhen Airlines 3796 | Shenyang (SHE) (LLV) | Cancelled | Claim Refund |
03.07.202512:20 | Shenzhen Airlines 3985 | Xining (XNN) Xigaze/Rikaze (RKZ) | Delayed | Claim Refund |
03.07.202512:10 | Shenzhen Airlines 8158 | Hangzhou (HGH) Yun Cheng (YCU) | Delayed | Claim Refund |
03.07.202512:00 | Shenzhen Airlines 4524 | Xining (XNN) Tianjin (TSN) | Delayed | Claim Refund |
03.07.202512:00 | Shenzhen Airlines 1711 | Hangzhou (HGH) Beijing (PEK) | Delayed | Claim Refund |
03.07.202511:55 | Shenzhen Airlines 1774 | Guang Yuan (GYS) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202511:55 | Shenzhen Airlines 1742 | Chengdu (CTU) Hangzhou (HGH) | Cancelled | Claim Refund |
03.07.202511:55 | Shenzhen Airlines 1772 | Tianjin (TSN) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202511:40 | Shenzhen Airlines 4206 | Hangzhou (HGH) Tianjin (TSN) | Cancelled | Claim Refund |
03.07.202511:40 | Shenzhen Airlines 4229 | Tianjin (TSN) Shenzhen (SZX) | Cancelled | Claim Refund |
03.07.202511:40 | Shenzhen Airlines 4952 | Chongqing (TFU) Tianjin (TSN) | Cancelled | Claim Refund |
03.07.202511:25 | Shenzhen Airlines 1760 | Chongqing (CKG) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202511:25 | Shenzhen Airlines 1712 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202511:15 | Shenzhen Airlines 2452 | Hangzhou (HGH) Changzhi (CIH) | Delayed | Claim Refund |
03.07.202511:15 | Shenzhen Airlines 1784 | Zhanjiang (ZHA) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202511:05 | Shenzhen Airlines 4738 | Changchun (CGQ) Tianjin (TSN) | Delayed | Claim Refund |
03.07.202510:50 | Shenzhen Airlines 4194 | Shanghai (SHA) Tianjin (TSN) | Cancelled | Claim Refund |
03.07.202510:50 | Shenzhen Airlines 4550 | Hangzhou (HGH) Chengdu (CTU) | Delayed | Claim Refund |
03.07.202510:45 | Shenzhen Airlines 4588 | Hefei (Luogang Airport) (HFE) Chongqing (CKG) | Delayed | Claim Refund |
03.07.202510:30 | Shenzhen Airlines 1710 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202510:25 | Shenzhen Airlines 1207 | Beijing (PEK) Lanzhou (LHW) | Delayed | Claim Refund |
03.07.202510:15 | Shenzhen Airlines 1770 | Shanghai (XIY) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202510:15 | Shenzhen Airlines 2605 | Taiyuan (TYN) Lanzhou (LHW) | Delayed | Claim Refund |
03.07.202510:15 | Shenzhen Airlines 2843 | Lanzhou (LHW) Urumqi (URC) | Delayed | Claim Refund |
03.07.202510:00 | Shenzhen Airlines 9942 | Hefei (Luogang Airport) (HFE) Shenzhen (SZX) | Cancelled | Claim Refund |
03.07.202510:00 | Shenzhen Airlines 4713 | (LFQ) Beijing (PEK) | Delayed | Claim Refund |
03.07.202510:00 | Shenzhen Airlines 2011 | Dali City (DLU) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202509:30 | Shenzhen Airlines 1708 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
03.07.202509:30 | Shenzhen Airlines 4893 | (PKX) Mian Yang (MIG) | Delayed | Claim Refund |
03.07.202509:30 | Shenzhen Airlines 4942 | Shanghai (XIY) (PKX) | Delayed | Claim Refund |
03.07.202509:10 | Shenzhen Airlines 3795 | (LLV) Shenyang (SHE) | Cancelled | Claim Refund |
03.07.202509:05 | Shenzhen Airlines 2566 | Hangzhou (HGH) Xiamen (XMN) | Cancelled | Claim Refund |
03.07.202509:00 | Shenzhen Airlines 8157 | Yun Cheng (YCU) Hangzhou (HGH) | Delayed | Claim Refund |
