Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the legislation that deals with air passengers’ rights. More precisely, this legislation covers different situations, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 encompasses rules regarding the process of compensation, including aid to travelers experiencing issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per person. This sum ranges, according to your specific case.
Compensation for China Southern Airlines Flight Cancellation
First and foremost, passengers need to know that the airline must inform them about the cancellation of their flight. In case the airline notifies you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations depending on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for China Southern Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes regulations on compensation and assistance to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261/2004 requires airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Food and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you have a right to obtain reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to prevent problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, China Southern Airlines is not a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim China Southern Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
30.05.202515:15 | China Southern Airlines 9094 | (GXH) Shanghai (XIY) | cancelled | Claim Refund |
30.05.202512:25 | China Southern Airlines 9094 | Gonggar (LXA) (GXH) | cancelled | Claim Refund |
30.05.202509:20 | China Southern Airlines 9093 | (GXH) Gonggar (LXA) | cancelled | Claim Refund |
30.05.202508:25 | China Southern Airlines 7804 | Beijing (PEK) Tokyo (HND) | delayed | Claim Refund |
30.05.202507:10 | China Southern Airlines 9093 | Shanghai (XIY) (GXH) | cancelled | Claim Refund |
29.05.202522:20 | China Southern Airlines 1905 | Lanzhou (LHW) Dunhuang (DNH) | delayed | Claim Refund |
29.05.202522:15 | China Southern Airlines 4254 | Xiamen (XMN) Changsha (CSX) | delayed | Claim Refund |
29.05.202522:05 | China Southern Airlines 3818 | Hefei (Luogang Airport) (HFE) Guangzhou (CAN) | delayed | Claim Refund |
29.05.202521:00 | China Southern Airlines 4072 | Xiamen (XMN) (PKX) | delayed | Claim Refund |
29.05.202520:35 | China Southern Airlines 8894 | Korla (KRL) Yining (YIN) | delayed | Claim Refund |
29.05.202520:25 | China Southern Airlines 9246 | Simao (SYM) Chongqing (TFU) | delayed | Claim Refund |
29.05.202520:05 | China Southern Airlines 9779 | Jinan (TNA) Shenyang (SHE) | cancelled | Claim Refund |
29.05.202520:05 | China Southern Airlines 9377 | Chongqing (CKG) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202519:45 | China Southern Airlines 7158 | Hefei (Luogang Airport) (HFE) Shenyang (SHE) | delayed | Claim Refund |
29.05.202518:50 | China Southern Airlines 7128 | Jinchang (JIC) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202518:00 | China Southern Airlines 1418 | (DTU) Harbin (HRB) | cancelled | Claim Refund |
29.05.202517:45 | China Southern Airlines 1259 | Seattle (SEA) San Francisco (SFO) | delayed | Claim Refund |
29.05.202517:05 | China Southern Airlines 7020 | Jinan (TNA) Chongqing (TFU) | delayed | Claim Refund |
29.05.202516:50 | China Southern Airlines 4774 | Shenzhen (SZX) Xuzhou (XUZ) | delayed | Claim Refund |
29.05.202516:45 | China Southern Airlines 4984 | Kashi (KHG) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202516:00 | China Southern Airlines 1418 | Mohe (OHE) (DTU) | cancelled | Claim Refund |
29.05.202515:55 | China Southern Airlines 4780 | Xuzhou (XUZ) Yinchuan (INC) | delayed | Claim Refund |
29.05.202515:45 | China Southern Airlines 4216 | Hengyang (HNY) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202515:40 | China Southern Airlines 470 | Frankfurt (FRA) Guangzhou (CAN) | delayed | Claim Refund |
29.05.202515:35 | China Southern Airlines 9166 | Jinan (TNA) Nanning (NNG) | delayed | Claim Refund |
29.05.202515:10 | China Southern Airlines 6798 | Urumqi (URC) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202515:05 | China Southern Airlines 8894 | (PKX) Korla (KRL) | delayed | Claim Refund |
29.05.202514:55 | China Southern Airlines 5309 | Xiangfan (XFN) Zhongwei (ZHY) | delayed | Claim Refund |
29.05.202514:45 | China Southern Airlines 9684 | (QSZ) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202514:45 | China Southern Airlines 9784 | Shijiazhuang (SJW) (UCB) | delayed | Claim Refund |
29.05.202514:40 | China Southern Airlines 4684 | Zhuhai (ZUH) Xuzhou (XUZ) | delayed | Claim Refund |
29.05.202514:20 | China Southern Airlines 13 | Guyuan (GYU) Shanghai (XIY) | cancelled | Claim Refund |
29.05.202514:15 | China Southern Airlines 408 | Frankfurt (FRA) Shenzhen (SZX) | delayed | Claim Refund |
29.05.202514:10 | China Southern Airlines 7127 | Chongqing (TFU) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202513:55 | China Southern Airlines 3385 | Guangzhou (CAN) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202513:55 | China Southern Airlines 6332 | Shenyang (SHE) Yichun (LDS) | delayed | Claim Refund |
29.05.202513:55 | China Southern Airlines 7088 | Zhoushan (HSN) Chizhou (JUH) | delayed | Claim Refund |
29.05.202513:15 | China Southern Airlines 9765 | Haikou (HAK) Shijiazhuang (SJW) | cancelled | Claim Refund |
29.05.202513:00 | China Southern Airlines 6879 | Urumqi (URC) (QSZ) | delayed | Claim Refund |
29.05.202512:55 | China Southern Airlines 9171 | Chongqing (TFU) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202512:50 | China Southern Airlines 9570 | Haikou (HAK) Chengdu (CTU) | delayed | Claim Refund |
29.05.202512:45 | China Southern Airlines 4779 | Yinchuan (INC) Xuzhou (XUZ) | delayed | Claim Refund |
29.05.202512:30 | China Southern Airlines 8986 | Lanzhou (LHW) Guangzhou (CAN) | delayed | Claim Refund |
29.05.202512:15 | China Southern Airlines 9770 | Shijiazhuang (SJW) Caledonia (CDE) | delayed | Claim Refund |
29.05.202511:45 | China Southern Airlines 12 | Shanghai (XIY) Guyuan (GYU) | cancelled | Claim Refund |
29.05.202511:35 | China Southern Airlines 4467 | Jinan (TNA) Xiamen (XMN) | delayed | Claim Refund |
29.05.202511:25 | China Southern Airlines 9264 | Haikou (HAK) Chongqing (TFU) | delayed | Claim Refund |
29.05.202511:15 | China Southern Airlines 4188 | Zhengzhou (CGO) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202511:05 | China Southern Airlines 7019 | Jinan (TNA) Changchun (CGQ) | delayed | Claim Refund |
29.05.202510:30 | China Southern Airlines 3205 | Guangzhou (CAN) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202510:30 | China Southern Airlines 9355 | Chongqing (TFU) Xuzhou (XUZ) | delayed | Claim Refund |
29.05.202508:25 | China Southern Airlines 8985 | Guangzhou (CAN) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202507:10 | China Southern Airlines 4663 | Wenzhou (WNZ) Zunyi (ZYI) | cancelled | Claim Refund |
28.05.202522:10 | China Southern Airlines 9104 | Qingdao (TAO) Shanghai (XIY) | delayed | Claim Refund |
28.05.202521:45 | China Southern Airlines 51 | Huizhou (HUZ) Shanghai (SHA) | cancelled | Claim Refund |
28.05.202521:20 | China Southern Airlines 8398 | Qingdao (TAO) Nanning (NNG) | cancelled | Claim Refund |
28.05.202520:05 | China Southern Airlines 9322 | Wenzhou (WNZ) Chongqing (TFU) | delayed | Claim Refund |
28.05.202519:00 | China Southern Airlines 4766 | Xuzhou (XUZ) Changchun (CGQ) | cancelled | Claim Refund |
28.05.202517:50 | China Southern Airlines 5806 | Qingdao (TAO) Wuhan (WUH) | cancelled | Claim Refund |
28.05.202517:05 | China Southern Airlines 9783 | Hohhot (HET) Shijiazhuang (SJW) | cancelled | Claim Refund |
28.05.202516:50 | China Southern Airlines 4774 | Shenzhen (SZX) Xuzhou (XUZ) | delayed | Claim Refund |
28.05.202516:30 | China Southern Airlines 7056 | (DTU) Harbin (HRB) | cancelled | Claim Refund |
28.05.202516:15 | China Southern Airlines 1466 | Aksu (AKU) Xinyuan (NLT) | delayed | Claim Refund |
28.05.202515:55 | China Southern Airlines 222 | Huizhou (HUZ) Nanjing (NKG) | cancelled | Claim Refund |
28.05.202515:20 | China Southern Airlines 4766 | Haikou (HAK) Xuzhou (XUZ) | cancelled | Claim Refund |
28.05.202515:05 | China Southern Airlines 7056 | Heihe (HEK) (DTU) | cancelled | Claim Refund |
28.05.202514:50 | China Southern Airlines 4747 | Kunming (KMG) Xuzhou (XUZ) | delayed | Claim Refund |
28.05.202514:30 | China Southern Airlines 145 | Huizhou (HUZ) Shanghai (PVG) | cancelled | Claim Refund |
28.05.202513:40 | China Southern Airlines 7055 | (DTU) Heihe (HEK) | cancelled | Claim Refund |
28.05.202513:35 | China Southern Airlines 7029 | Guiyang (KWE) (LLV) | delayed | Claim Refund |
28.05.202513:30 | China Southern Airlines 9356 | Xuzhou (XUZ) Chongqing (TFU) | delayed | Claim Refund |
28.05.202513:20 | China Southern Airlines 7941 | Bole (BPL) (QSZ) | delayed | Claim Refund |
28.05.202513:20 | China Southern Airlines 4779 | Yinchuan (INC) Xuzhou (XUZ) | delayed | Claim Refund |
28.05.202513:20 | China Southern Airlines 6491 | Lanzhou (LHW) Urumqi (URC) | delayed | Claim Refund |
28.05.202512:55 | China Southern Airlines 9171 | Chongqing (TFU) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202512:55 | China Southern Airlines 59 | Jinchang (JIC) Lanzhou (LHW) | cancelled | Claim Refund |
28.05.202512:20 | China Southern Airlines 9295 | Chongqing (TFU) Dayong (DYG) | delayed | Claim Refund |
28.05.202511:55 | China Southern Airlines 3092 | Manila (MNL) Guangzhou (CAN) | delayed | Claim Refund |
28.05.202511:50 | China Southern Airlines 7055 | Harbin (HRB) (DTU) | cancelled | Claim Refund |
28.05.202511:10 | China Southern Airlines 3118 | (PKX) Wuhan (WUH) | delayed | Claim Refund |
28.05.202511:10 | China Southern Airlines 4765 | Xuzhou (XUZ) Haikou (HAK) | cancelled | Claim Refund |
28.05.202510:45 | China Southern Airlines 3086 | Tokyo (HND) Guangzhou (CAN) | delayed | Claim Refund |
28.05.202510:45 | China Southern Airlines 58 | Lanzhou (LHW) Jinchang (JIC) | cancelled | Claim Refund |
28.05.202510:40 | China Southern Airlines 1932 | (PKX) Nanchang (KHN) | delayed | Claim Refund |
28.05.202509:55 | China Southern Airlines 4699 | Wenzhou (WNZ) Changzhou (CZX) | cancelled | Claim Refund |
28.05.202509:20 | China Southern Airlines 4875 | Wenzhou (WNZ) Xiangfan (XFN) | delayed | Claim Refund |
28.05.202509:15 | China Southern Airlines 4079 | (PKX) Fuzhou (FOC) | delayed | Claim Refund |
28.05.202509:10 | China Southern Airlines 7936 | (FYN) Yining (YIN) | cancelled | Claim Refund |
28.05.202509:00 | China Southern Airlines 7940 | Yining (YIN) (QSZ) | delayed | Claim Refund |
28.05.202508:55 | China Southern Airlines 8855 | (PKX) Hangzhou (HGH) | delayed | Claim Refund |
28.05.202508:30 | China Southern Airlines 6877 | Urumqi (URC) (QSZ) | delayed | Claim Refund |
28.05.202508:20 | China Southern Airlines 6132 | (PKX) Dalian (DLC) | delayed | Claim Refund |
28.05.202508:15 | China Southern Airlines 3286 | (PKX) Nanning (NNG) | delayed | Claim Refund |
28.05.202508:15 | China Southern Airlines 9492 | Lanzhou (LHW) Chengdu (CTU) | delayed | Claim Refund |
28.05.202507:50 | China Southern Airlines 6606 | (PKX) Wuhan (WUH) | delayed | Claim Refund |
28.05.202507:45 | China Southern Airlines 4073 | (PKX) Xiamen (XMN) | delayed | Claim Refund |
28.05.202507:45 | China Southern Airlines 9709 | Turpan (TLQ) (QSZ) | cancelled | Claim Refund |
28.05.202507:40 | China Southern Airlines 7936 | Turpan (TLQ) (FYN) | cancelled | Claim Refund |
28.05.202507:40 | China Southern Airlines 4310 | (PKX) Sanya (SYX) | delayed | Claim Refund |
28.05.202506:55 | China Southern Airlines 1931 | (PKX) Nanchang (KHN) | cancelled | Claim Refund |
