Cancelled and delayed flights are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the situations in which passengers are eligible for compensation and assistance in the event of flight disruption.
Here, you will discover everything you need to know about European Union Regulation 261 and when you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers departing from or arriving at Vienna International Airport on flights operated by EU-based airlines have specific rights when facing significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is necessary, the airline is required to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers may choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers might be entitled to financial compensation between €250 to €600.
Vienna International Airport Flight Delay Compensation
Flyers encountering flight delays at Vienna International Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it follows UK and EU laws. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays caused by extraordinary circumstances outside their control.
Vienna International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Vienna International Airport, according to EU 261, travelers may get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation could still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the length of the delay. You can check the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t offer compensation for flight cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Vienna International Airport Flights are Covered by EU261?
When you’re departing from an airport within the European Union and flying with an airline flight from the EU, you are covered by EU Regulation 261/2004. This law guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Vienna International Airport to anywhere | Yes | Yes |
| Arrivals at Vienna International Airport from inside the EU | Yes | No |
| Arrivals at Vienna International Airport from outside the EU | Yes | No |
How to Claim Compensation from Vienna International Airport
Flight delays and cancellations are common due to factors such as bad weather, air traffic congestion, mechanical problems, or crew shortages. If you experience a flight disruption at Vienna International Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate a compensation claim, take the following steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202510:15 | Austrian 829 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
20.06.202510:15 | Lufthansa 6388 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
20.06.202507:20 | Brussels Airlines 6002 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
20.06.202507:20 | ANA 6309 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
20.06.202507:20 | Air India 8433 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
19.06.202518:00 | Peoples 105 | Vienna International (VIE) Altenrhein (ACH) | delayed | Claim Refund |
19.06.202513:40 | Lauda Europe 7314 | Vienna International (VIE) Bourgas (BOJ) | delayed | Claim Refund |
19.06.202513:40 | Pegasus 902 | Vienna International (VIE) Sabiha Gokcen (IST) | delayed | Claim Refund |
19.06.202512:40 | AJet 18 | Vienna International (VIE) Sabiha Gokcen (IST) | delayed | Claim Refund |
19.06.202510:15 | Lufthansa 6388 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
19.06.202510:15 | Austrian 829 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
19.06.202507:20 | Brussels Airlines 6002 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
19.06.202507:20 | Austrian 351 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
19.06.202506:45 | ASL Airlines Ireland 4578 | Vienna International (VIE) Timisoara (traian Vuia) International (TSR) | delayed | Claim Refund |
18.06.202522:40 | Emirates 126 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
18.06.202522:40 | Qantas 8126 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
18.06.202512:55 | LOT – Polish Airlines 5014 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
18.06.202512:55 | Braathens Regional 597 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
18.06.202512:55 | Alitalia 5094 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
18.06.202510:15 | Lufthansa 6388 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
18.06.202510:15 | Austrian 829 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
18.06.202509:25 | Austrian 8171 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
18.06.202509:25 | Austrian 8841 | Vienna International (VIE) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
18.06.202509:25 | Eurowings 9751 | Vienna International (VIE) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
17.06.202515:30 | Qantas 8128 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.06.202515:30 | Emirates 128 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.06.202510:00 | empty | Vienna International (VIE) Salcea (SCV) | delayed | Claim Refund |
16.06.202521:40 | Austrian 717 | Vienna International (VIE) Liszt Ferenc International (BUD) | delayed | Claim Refund |
16.06.202521:40 | Luxair 1717 | Vienna International (VIE) Liszt Ferenc International (BUD) | delayed | Claim Refund |
16.06.202517:35 | Austrian 155 | Vienna International (VIE) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
16.06.202515:30 | Emirates 128 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
16.06.202515:30 | Qantas 8128 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
16.06.202515:15 | Austrian 8843 | Vienna International (VIE) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
16.06.202515:15 | Eurowings 9753 | Vienna International (VIE) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
16.06.202510:15 | Austrian 829 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
16.06.202510:15 | Lufthansa 6388 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
16.06.202509:25 | Singapore Airlines 2816 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
16.06.202509:25 | Brussels Airlines 2902 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
16.06.202509:25 | Austrian 8171 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
15.06.202512:55 | Braathens Regional 597 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
15.06.202512:55 | ANA 5603 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
15.06.202512:55 | LOT – Polish Airlines 5014 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
15.06.202512:55 | Alitalia 5094 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
14.06.202522:40 | Qantas 8126 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
14.06.202522:40 | Emirates 126 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
14.06.202510:15 | Austrian 829 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
14.06.202510:15 | Lufthansa 6388 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
13.06.202515:30 | Emirates 128 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
13.06.202515:30 | Qantas 8128 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
13.06.202512:55 | ANA 5603 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
13.06.202512:55 | Braathens Regional 597 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
13.06.202512:55 | LOT – Polish Airlines 5014 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
13.06.202512:55 | Alitalia 5094 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
13.06.202510:15 | Lufthansa 6388 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
13.06.202510:15 | Austrian 829 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
13.06.202508:15 | SWISS 3581 | Vienna International (VIE) Euroairport France (EAP) | delayed | Claim Refund |
13.06.202508:15 | Austrian 471 | Vienna International (VIE) Euroairport France (EAP) | delayed | Claim Refund |
13.06.202508:15 | ANA 6311 | Vienna International (VIE) Euroairport France (EAP) | delayed | Claim Refund |
12.06.202512:55 | ANA 5603 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
12.06.202512:55 | LOT – Polish Airlines 5014 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
12.06.202512:55 | Braathens Regional 597 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
12.06.202512:55 | Alitalia 5094 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
12.06.202508:15 | Austrian 471 | Vienna International (VIE) Euroairport France (EAP) | delayed | Claim Refund |
12.06.202508:15 | SWISS 3581 | Vienna International (VIE) Euroairport France (EAP) | delayed | Claim Refund |
12.06.202508:15 | ANA 6311 | Vienna International (VIE) Euroairport France (EAP) | delayed | Claim Refund |
11.06.202514:55 | Austrian 7031 | Vienna International (VIE) Antalya (AYT) | delayed | Claim Refund |
11.06.202514:55 | SunExpress 191 | Vienna International (VIE) Antalya (AYT) | delayed | Claim Refund |
11.06.202508:40 | SunExpress 195 | Vienna International (VIE) Antalya (AYT) | delayed | Claim Refund |
11.06.202508:40 | Austrian 7035 | Vienna International (VIE) Antalya (AYT) | delayed | Claim Refund |
10.06.202519:05 | Ryanair 9004 | Vienna International (VIE) Palese (BRI) | delayed | Claim Refund |
10.06.202517:45 | Austrian 235 | Vienna International (VIE) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
10.06.202515:10 | Flexjet 608 | Vienna International (VIE) Westerland – Sylt (GWT) | delayed | Claim Refund |
10.06.202512:55 | Alitalia 5096 | Vienna International (VIE) International Airport Chisinau (KIV) | delayed | Claim Refund |
10.06.202512:55 | Lufthansa 6396 | Vienna International (VIE) International Airport Chisinau (KIV) | delayed | Claim Refund |
10.06.202512:55 | Austrian 653 | Vienna International (VIE) International Airport Chisinau (KIV) | delayed | Claim Refund |
10.06.202508:15 | SWISS 3581 | Vienna International (VIE) Euroairport France (EAP) | delayed | Claim Refund |
10.06.202508:15 | Austrian 471 | Vienna International (VIE) Euroairport France (EAP) | delayed | Claim Refund |
10.06.202508:15 | ANA 6311 | Vienna International (VIE) Euroairport France (EAP) | delayed | Claim Refund |
09.06.202517:25 | Austrian 355 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
09.06.202517:25 | Brussels Airlines 6006 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
09.06.202513:00 | Lauda Europe 1324 | Vienna International (VIE) Beauvais-Tille (PAR) | delayed | Claim Refund |
09.06.202509:25 | Brussels Airlines 2902 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
09.06.202509:25 | Austrian 8171 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
09.06.202509:25 | Singapore Airlines 2816 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
08.06.202515:40 | Tunisair 643 | Vienna International (VIE) Carthage (TUN) | delayed | Claim Refund |
08.06.202515:30 | Qantas 8128 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
08.06.202515:30 | Emirates 128 | Vienna International (VIE) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
08.06.202506:30 | Austrian 2111 | Vienna International (VIE) Skiros (SKU) | delayed | Claim Refund |
07.06.202513:05 | Braathens Regional 939 | Vienna International (VIE) Alpe Adria (KLU) | delayed | Claim Refund |
07.06.202513:05 | Lufthansa 6405 | Vienna International (VIE) Alpe Adria (KLU) | delayed | Claim Refund |
07.06.202513:05 | Air Canada 6205 | Vienna International (VIE) Alpe Adria (KLU) | delayed | Claim Refund |
07.06.202513:05 | Air Canada 6189 | Vienna International (VIE) Alpe Adria (KLU) | delayed | Claim Refund |
07.06.202512:55 | ANA 5603 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
07.06.202512:55 | Braathens Regional 597 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
07.06.202512:55 | LOT – Polish Airlines 5014 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
07.06.202512:55 | Alitalia 5094 | Vienna International (VIE) John Paul II Balice International (KRK) | delayed | Claim Refund |
06.06.202521:40 | Brussels Airlines 2908 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
06.06.202521:40 | Austrian 8175 | Vienna International (VIE) Brussels Airport (BRU) | delayed | Claim Refund |
06.06.202521:00 | Austrian 239 | Vienna International (VIE) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
06.06.202518:00 | Peoples 105 | Vienna International (VIE) Altenrhein (ACH) | delayed | Claim Refund |
