Vienna International Airport Flight Delay and Cancellation Compensation

Yurii Semikopenko
19.08.2024
Updated 31.03.2025

Cancelled and delayed flights are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the situations in which passengers are eligible for compensation and assistance in the event of flight disruption.

Here, you will discover everything you need to know about European Union Regulation 261 and when you are eligible for compensation.

Passenger Rights under EU 261/2004

According to EU Regulation 261/2004, passengers departing from or arriving at Vienna International Airport on flights operated by EU-based airlines have specific rights when facing significant cancellations or delays. These rights include:

  • Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
  • Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
  • Hotel accommodation if necessary: When an overnight stay is necessary, the airline is required to provide accommodation and transportation to and from the hotel.
  • Ticket refund or alternative flight: Passengers may choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
  • Compensation: Depending on the flight distance and length of delay, passengers might be entitled to financial compensation between €250 to €600.

Vienna International Airport Flight Delay Compensation

Flyers encountering flight delays at Vienna International Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it follows UK and EU laws. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Keep in mind that airlines are not required to provide compensation for delays caused by extraordinary circumstances outside their control.

Vienna International Airport Flight Cancellation Compensation

In the event of a flight cancellation causing inconvenience at the Vienna International Airport, according to EU 261, travelers may get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.

However, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Compensation could still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the length of the delay. You can check the following table to figure out the amount of compensation you are eligible for:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Keep in mind that airlines usually don’t offer compensation for flight cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or strikes by air traffic controllers.

Which Vienna International Airport Flights are Covered by EU261?

When you’re departing from an airport within the European Union and flying with an airline flight from the EU, you are covered by EU Regulation 261/2004. This law guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:

ItineraryEU AirlineNon-EU Airline
Departures from Vienna International Airport to anywhereYesYes
Arrivals at Vienna International Airport from inside the EUYesNo
Arrivals at Vienna International Airport from outside the EUYesNo

How to Claim Compensation from Vienna International Airport

Flight delays and cancellations are common due to factors such as bad weather, air traffic congestion, mechanical problems, or crew shortages. If you experience a flight disruption at Vienna International Airport, you could be eligible for compensation under EU Regulation 261/2004.

To initiate a compensation claim, take the following steps:

  1. Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
  2. Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.

Did not find your flight in our table? Fill in our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

08.05.202509:50

Austrian

713

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

08.05.202509:50

United Airlines

9818

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

08.05.202509:50

Luxair

1713

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

08.05.202509:50

Air Canada

6196

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

05.05.202522:30

Braathens Regional

599

Vienna International (LOWW)

John Paul II Balice International (EPKK)

cancelled

Refunds

05.05.202522:30

Alitalia

5106

Vienna International (LOWW)

John Paul II Balice International (EPKK)

cancelled

Refunds

05.05.202522:30

LOT – Polish Airlines

5012

Vienna International (LOWW)

John Paul II Balice International (EPKK)

cancelled

Refunds

05.05.202518:10

Brussels Airlines

2906

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

05.05.202518:10

Austrian

8173

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

05.05.202517:25

Brussels Airlines

6006

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

05.05.202517:25

Austrian

355

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

05.05.202515:00

Air Baltic

353

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

05.05.202515:00

Brussels Airlines

6004

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

05.05.202512:20

Austrian

359

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

05.05.202512:20

Brussels Airlines

6008

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

05.05.202510:40

Austrian

91

Vienna International (LOWW)

(KBOS)

delayed

Refunds

05.05.202509:50

Air Canada

6196

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

05.05.202509:50

Luxair

1713

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

05.05.202509:50

United Airlines

9818

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

05.05.202509:50

Austrian

713

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

05.05.202509:20

Air China LTD

7069

Vienna International (LOWW)

Belgrade Nikola Tesla (LYBE)

delayed

Refunds

05.05.202509:20

Austrian

735

Vienna International (LOWW)

Belgrade Nikola Tesla (LYBE)

delayed

Refunds

04.05.202518:10

Austrian

8173

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

04.05.202518:10

Brussels Airlines

2906

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

04.05.202517:45

Austrian

235

Vienna International (LOWW)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

04.05.202515:30

Qantas

8128

Vienna International (LOWW)

Chelsea Twr EY Bus Station (OMDB)

delayed

Refunds

04.05.202515:30

Emirates

128

Vienna International (LOWW)

Chelsea Twr EY Bus Station (OMDB)

delayed

Refunds

04.05.202515:15

Eurowings

9753

Vienna International (LOWW)

Düsseldorf International Airport (EDDL)

delayed

Refunds

04.05.202515:15

Austrian

8843

Vienna International (LOWW)

Düsseldorf International Airport (EDDL)

delayed

Refunds

04.05.202515:00

Brussels Airlines

6004

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

04.05.202515:00

Air Baltic

353

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

04.05.202515:00

Air Baltic

231

Vienna International (LOWW)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

04.05.202513:45

Austrian

721

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

04.05.202512:55

LOT – Polish Airlines

5014

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

04.05.202512:55

Braathens Regional

597

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

04.05.202512:55

Alitalia

5094

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

04.05.202512:55

ANA

5603

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

04.05.202512:40

Austrian

153

Vienna International (LOWW)

Düsseldorf International Airport (EDDL)

delayed

Refunds

04.05.202512:20

Brussels Airlines

6008

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

04.05.202512:20

Austrian

359

Vienna International (LOWW)

Brussels Airport (EBBR)

delayed

Refunds

04.05.202510:50

JSC Avion Express

643

Vienna International (LOWW)

Carthage (DTTA)

delayed

Refunds

03.05.202517:15

Lufthansa

6344

Vienna International (LOWW)

Innsbruck-kranebitten (LOWI)

delayed

Refunds

03.05.202517:15

Austrian

901

Vienna International (LOWW)

Innsbruck-kranebitten (LOWI)

delayed

Refunds

03.05.202517:15

Alitalia

5132

Vienna International (LOWW)

Innsbruck-kranebitten (LOWI)

delayed

Refunds

03.05.202513:45

TAP Air Portugal

8733

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

03.05.202513:45

Austrian

721

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

03.05.202513:05

Braathens Regional

939

Vienna International (LOWW)

Alpe Adria (LOWK)

delayed

Refunds

03.05.202513:05

Lufthansa

6405

Vienna International (LOWW)

Alpe Adria (LOWK)

delayed

Refunds

03.05.202513:05

Air Canada

6189

Vienna International (LOWW)

Alpe Adria (LOWK)

delayed

Refunds

03.05.202512:55

Alitalia

5094

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

03.05.202512:55

LOT – Polish Airlines

5014

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

03.05.202512:55

Braathens Regional

597

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

03.05.202512:55

ANA

5603

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

30.04.202513:20

Lauda Europe

674

Vienna International (LOWW)

Constantine The Great International (LYNI)

delayed

Refunds

30.04.202512:50

Alitalia

5094

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

30.04.202512:50

Braathens Regional

597

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

30.04.202512:50

LOT – Polish Airlines

5014

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

30.04.202510:15

Corendon Air

5838

Vienna International (LOWW)

Hurghada (HEGN)

delayed

Refunds

30.04.202510:10

Austrian

647

Vienna International (LOWW)

Sibiu (LRSB)

delayed

Refunds

30.04.202510:10

Air Cairo

2991

Vienna International (LOWW)

Hurghada (HEGN)

delayed

Refunds

30.04.202509:50

United Airlines

9818

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

30.04.202509:50

Luxair

1713

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

30.04.202509:50

Air Canada

6196

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

30.04.202509:50

Austrian

713

Vienna International (LOWW)

Liszt Ferenc International (LHBP)

delayed

Refunds

29.04.202512:50

ANA

5603

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

29.04.202512:50

Braathens Regional

597

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

29.04.202512:50

Alitalia

5094

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

29.04.202512:50

LOT – Polish Airlines

5014

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

28.04.202513:10

Austrian

229

Vienna International (LOWW)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

28.04.202512:20

Prince Aviation

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

26.04.202513:10

Austrian

229

Vienna International (LOWW)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

25.04.202522:45

Austrian

657

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

25.04.202522:45

Alitalia

5108

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

25.04.202513:10

Lufthansa

6366

Vienna International (LOWW)

Barca (LZKZ)

delayed

Refunds

25.04.202513:10

Austrian

741

Vienna International (LOWW)

Barca (LZKZ)

delayed

Refunds

25.04.202512:55

Austrian

653

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

25.04.202512:55

Lufthansa

6396

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

25.04.202512:55

Alitalia

5096

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

24.04.202513:45

Ryanair

2021

Vienna International (LOWW)

Beauvais-Tille (LFOB)

delayed

Refunds

24.04.202506:10

Lauda Europe

1324

Vienna International (LOWW)

Beauvais-Tille (LFOB)

delayed

Refunds

23.04.202513:20

Lauda Europe

674

Vienna International (LOWW)

Constantine The Great International (LYNI)

delayed

Refunds

23.04.202513:10

Austrian

229

Vienna International (LOWW)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

23.04.202512:50

Braathens Regional

597

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

23.04.202512:50

Alitalia

5094

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

23.04.202512:50

LOT – Polish Airlines

5014

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

23.04.202507:00

Austrian

223

Vienna International (LOWW)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

22.04.202511:15

Lauda Europe

1324

Vienna International (LOWW)

Beauvais-Tille (LFOB)

delayed

Refunds

20.04.202515:25

Fly-Coop Air Service

Vienna International (LOWW)

Satu Mare (LRSM)

delayed

Refunds

19.04.202510:50

Lauda Europe

2021

Vienna International (LOWW)

Beauvais-Tille (LFOB)

delayed

Refunds

18.04.202518:45

Smartline

Vienna International (LOWW)

Altenrhein (LSZR)

delayed

Refunds

18.04.202513:10

Lufthansa

6366

Vienna International (LOWW)

Barca (LZKZ)

delayed

Refunds

18.04.202513:10

Austrian

741

Vienna International (LOWW)

Barca (LZKZ)

delayed

Refunds

18.04.202511:25

Austrian

8563

Vienna International (LOWW)

Haneda Airport (RJTT)

delayed

Refunds

18.04.202511:25

ANA

206

Vienna International (LOWW)

Haneda Airport (RJTT)

delayed

Refunds

17.04.202522:45

Alitalia

5108

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

17.04.202522:45

Austrian

657

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

16.04.202522:45

Austrian

657

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

16.04.202522:45

Alitalia

5108

Vienna International (LOWW)

International Airport Chisinau (LUKK)

delayed

Refunds

16.04.202512:50

Braathens Regional

597

Vienna International (LOWW)

John Paul II Balice International (EPKK)

delayed

Refunds

14.04.202517:15

Austrian

901

Vienna International (LOWW)

Innsbruck-kranebitten (LOWI)

delayed

Refunds
Yurii Semikopenko
626 articles

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