Flight cancellations and delays are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 defines the situations when passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU 261, travelers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers may select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.
Charlotte Douglas International Airport Flight Delay Compensation
Passengers encountering flight delays at Charlotte Douglas International Airport could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it adheres to UK and EU regulations. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays due to extraordinary circumstances outside their control.
Charlotte Douglas International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Charlotte Douglas International Airport, under EU Regulation 261, passengers are eligible to get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this regulation. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the flight distance and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for cancellations due to extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Charlotte Douglas International Airport Flights are Covered by EU261?
Although Charlotte Douglas International Airport isn’t within the EU, European Union Regulation 261/2004 may still apply to some flights. Travelers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by EU-based airlines are protected by EU 261.
Thus, despite their geographic location outside the EU, certain flights from Charlotte Douglas International Airport may be subject to European regulations if they are operated by airlines from the European Union.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Charlotte Douglas International Airport to anywhere | Yes | No |
| Arrivals at Charlotte Douglas International Airport from inside the EU | Yes | No |
| Arrivals at Charlotte Douglas International Airport from outside the EU | No | No |
How to Claim Compensation from Charlotte Douglas International Airport
Flight delays and cancellations often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or staffing issues. If you experience a flight disruption at Charlotte Douglas International Airport, you may be entitled to compensation under European Union Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
12.05.202521:20 | American Airlines 4023 | Charlotte Douglas (KCLT) Cherry Capital Airport (KTVC) | delayed | Refunds |
12.05.202520:42 | American Airlines 5212 | Charlotte Douglas (KCLT) Ryan (KBTR) | delayed | Refunds |
12.05.202520:17 | American Airlines 2662 | Charlotte Douglas (KCLT) Tulsa International (KTUL) | delayed | Refunds |
12.05.202518:25 | Contour Aviation 3804 | Charlotte Douglas (KCLT) Sheffield (KMSL) | delayed | Refunds |
12.05.202518:15 | Contour Aviation 3758 | Charlotte Douglas (KCLT) Barkley Regional (KPAH) | delayed | Refunds |
12.05.202516:40 | Contour Aviation 3458 | Charlotte Douglas (KCLT) Shenandoah Valley (KSHD) | delayed | Refunds |
12.05.202516:35 | Contour Aviation 3714 | Charlotte Douglas (KCLT) Benedum (KCKB) | delayed | Refunds |
12.05.202516:34 | American Airlines 1486 | Charlotte Douglas (KCLT) Buffalo Niagara International (KBUF) | delayed | Refunds |
12.05.202509:05 | American Airlines 5188 | Charlotte Douglas (KCLT) Burlington International (KBTV) | delayed | Refunds |
12.05.202509:00 | NetJets Aviation 334 | Charlotte Douglas (KCLT) Dekalb-Peachtree (KPDK) | delayed | Refunds |
11.05.202519:00 | American Airlines 9950 | Charlotte Douglas (KCLT) Benedum (KCKB) | cancelled | Refunds |
10.05.202519:00 | American Airlines 9950 | Charlotte Douglas (KCLT) Benedum (KCKB) | cancelled | Refunds |
10.05.202515:17 | American Airlines 5059 | Charlotte Douglas (KCLT) NW Florida Beaches Int (KECP) | delayed | Refunds |
09.05.202516:30 | Contour Aviation 3936 | Charlotte Douglas (KCLT) Martinsburg (KAOO) | delayed | Refunds |
09.05.202515:17 | American Airlines 5059 | Charlotte Douglas (KCLT) NW Florida Beaches Int (KECP) | cancelled | Refunds |
09.05.202509:20 | American Airlines 1203 | Charlotte Douglas (KCLT) Buffalo Niagara International (KBUF) | delayed | Refunds |
09.05.202508:56 | American Airlines 2072 | Charlotte Douglas (KCLT) Norfolk International Airport (KORF) | cancelled | Refunds |
09.05.202508:55 | American Airlines 2737 | Charlotte Douglas (KCLT) (KMSY) | cancelled | Refunds |
09.05.202508:55 | American Airlines 1413 | Charlotte Douglas (KCLT) (KBOS) | cancelled | Refunds |
09.05.202508:55 | Jet Linx Aviation 7607 | Charlotte Douglas (KCLT) (KBOS) | cancelled | Refunds |
09.05.202508:00 | American Airlines 2310 | Charlotte Douglas (KCLT) Pittsburgh International (KPIT) | cancelled | Refunds |
09.05.202507:40 | American Airlines 5742 | Charlotte Douglas (KCLT) (KHSV) | cancelled | Refunds |
09.05.202507:37 | American Airlines 5879 | Charlotte Douglas (KCLT) Piedmont Triad International (KGSO) | cancelled | Refunds |
09.05.202507:20 | American Airlines 5418 | Charlotte Douglas (KCLT) Nashville International (KBNA) | cancelled | Refunds |
09.05.202507:13 | American Airlines 5904 | Charlotte Douglas (KCLT) Municipal (KFAY) | cancelled | Refunds |
09.05.202507:10 | American Airlines 5106 | Charlotte Douglas (KCLT) Washington Dulles International (KIAD) | cancelled | Refunds |
09.05.202507:10 | Qatar Airways 8574 | Charlotte Douglas (KCLT) Washington Dulles International (KIAD) | cancelled | Refunds |
09.05.202506:30 | ANA 7059 | Charlotte Douglas (KCLT) George Bush Intercontinental (KIAH) | delayed | Refunds |
09.05.202506:30 | Air New Zealand 6443 | Charlotte Douglas (KCLT) George Bush Intercontinental (KIAH) | delayed | Refunds |
09.05.202506:30 | Virgin Australia 8177 | Charlotte Douglas (KCLT) George Bush Intercontinental (KIAH) | delayed | Refunds |
09.05.202506:30 | United Airlines 575 | Charlotte Douglas (KCLT) George Bush Intercontinental (KIAH) | delayed | Refunds |
09.05.202506:00 | Spirit Airlines 2726 | Charlotte Douglas (KCLT) Miami International Airport (KMIA) | delayed | Refunds |
08.05.202523:15 | American Airlines 1501 | Charlotte Douglas (KCLT) Asheville Regional Airport (KAVL) | cancelled | Refunds |
08.05.202523:00 | American Airlines 5629 | Charlotte Douglas (KCLT) (KHSV) | cancelled | Refunds |
08.05.202522:55 | American Airlines 5205 | Charlotte Douglas (KCLT) (KBHM) | cancelled | Refunds |
08.05.202522:55 | American Airlines 1882 | Charlotte Douglas (KCLT) Richmond International Airport (KRIC) | delayed | Refunds |
08.05.202522:54 | American Airlines 494 | Charlotte Douglas (KCLT) Raleigh-durham International Airport (KRDU) | cancelled | Refunds |
08.05.202522:51 | American Airlines 1017 | Charlotte Douglas (KCLT) Wilmington International (KILM) | cancelled | Refunds |
08.05.202522:50 | American Airlines 5376 | Charlotte Douglas (KCLT) Metropolitan Airport (KCAE) | cancelled | Refunds |
08.05.202522:49 | American Airlines 5533 | Charlotte Douglas (KCLT) Gulfport-Biloxi International (KGPT) | cancelled | Refunds |
08.05.202522:45 | American Airlines 5291 | Charlotte Douglas (KCLT) Jackson-evers (KJAN) | cancelled | Refunds |
08.05.202522:44 | American Airlines 1152 | Charlotte Douglas (KCLT) Memphis International (KMEM) | cancelled | Refunds |
08.05.202522:44 | American Airlines 5893 | Charlotte Douglas (KCLT) Florence (KFLO) | cancelled | Refunds |
08.05.202522:44 | American Airlines 1840 | Charlotte Douglas (KCLT) George Bush Intercontinental (KIAH) | cancelled | Refunds |
08.05.202522:44 | American Airlines 2566 | Charlotte Douglas (KCLT) T. F. Green Airport (KPVD) | cancelled | Refunds |
08.05.202522:40 | American Airlines 5441 | Charlotte Douglas (KCLT) Bush Field (KAGS) | cancelled | Refunds |
08.05.202522:39 | American Airlines 5926 | Charlotte Douglas (KCLT) Preston-glenn Field (KLYH) | cancelled | Refunds |
08.05.202522:35 | American Airlines 5017 | Charlotte Douglas (KCLT) Lovell Field (KCHA) | cancelled | Refunds |
08.05.202522:35 | American Airlines 5321 | Charlotte Douglas (KCLT) Blue Grass (KLEX) | cancelled | Refunds |
08.05.202522:30 | American Airlines 5367 | Charlotte Douglas (KCLT) Gainesville Regional (KGNV) | cancelled | Refunds |
08.05.202522:30 | FedEx 1243 | Charlotte Douglas (KCLT) Memphis International (KMEM) | delayed | Refunds |
08.05.202522:27 | American Airlines 3020 | Charlotte Douglas (KCLT) Des Moines International (KDSM) | cancelled | Refunds |
08.05.202522:27 | American Airlines 3258 | Charlotte Douglas (KCLT) Miami International Airport (KMIA) | cancelled | Refunds |
08.05.202522:26 | American Airlines 2799 | Charlotte Douglas (KCLT) (KBWI) | cancelled | Refunds |
08.05.202521:45 | Spirit Airlines 2135 | Charlotte Douglas (KCLT) Orlando International (KMCO) | cancelled | Refunds |
08.05.202521:45 | American Airlines 3692 | Charlotte Douglas (KCLT) Adams Field Airport (KLIT) | cancelled | Refunds |
08.05.202521:05 | American Airlines 4252 | Charlotte Douglas (KCLT) Outagamie County (KATW) | cancelled | Refunds |
08.05.202520:59 | American Airlines 3178 | Charlotte Douglas (KCLT) Raleigh-durham International Airport (KRDU) | cancelled | Refunds |
08.05.202520:53 | American Airlines 5701 | Charlotte Douglas (KCLT) (KERI) | cancelled | Refunds |
08.05.202520:53 | American Airlines 1705 | Charlotte Douglas (KCLT) Fort Lauderdale–Hollywood International (KFLL) | cancelled | Refunds |
08.05.202518:27 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
08.05.202516:35 | Contour Aviation 3714 | Charlotte Douglas (KCLT) Benedum (KCKB) | delayed | Refunds |
08.05.202515:17 | American Airlines 5059 | Charlotte Douglas (KCLT) NW Florida Beaches Int (KECP) | delayed | Refunds |
07.05.202520:20 | American Airlines 5225 | Charlotte Douglas (KCLT) Burlington International (KBTV) | delayed | Refunds |
07.05.202516:35 | Contour Aviation 3714 | Charlotte Douglas (KCLT) Benedum (KCKB) | delayed | Refunds |
06.05.202516:35 | Contour Aviation 3714 | Charlotte Douglas (KCLT) Benedum (KCKB) | delayed | Refunds |
05.05.202518:27 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
05.05.202516:55 | American Airlines 506 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
05.05.202515:17 | American Airlines 5059 | Charlotte Douglas (KCLT) NW Florida Beaches Int (KECP) | delayed | Refunds |
05.05.202515:05 | American Airlines 2101 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
05.05.202514:41 | American Airlines 1134 | Charlotte Douglas (KCLT) Detroit Metropolitan Wayne County (KDTW) | delayed | Refunds |
05.05.202513:14 | Delta Air Lines 3188 | Charlotte Douglas (KCLT) Detroit Metropolitan Wayne County (KDTW) | delayed | Refunds |
05.05.202513:14 | WestJet 7152 | Charlotte Douglas (KCLT) Detroit Metropolitan Wayne County (KDTW) | delayed | Refunds |
05.05.202513:14 | Virgin Atlantic 2409 | Charlotte Douglas (KCLT) Detroit Metropolitan Wayne County (KDTW) | delayed | Refunds |
05.05.202513:14 | Air France 2802 | Charlotte Douglas (KCLT) Detroit Metropolitan Wayne County (KDTW) | delayed | Refunds |
05.05.202513:14 | KLM 5333 | Charlotte Douglas (KCLT) Detroit Metropolitan Wayne County (KDTW) | delayed | Refunds |
05.05.202511:05 | American Airlines 5262 | Charlotte Douglas (KCLT) NW Florida Beaches Int (KECP) | delayed | Refunds |
05.05.202509:25 | American Airlines 1683 | Charlotte Douglas (KCLT) Detroit Metropolitan Wayne County (KDTW) | delayed | Refunds |
05.05.202509:05 | American Airlines 5188 | Charlotte Douglas (KCLT) Burlington International (KBTV) | delayed | Refunds |
04.05.202518:18 | American Airlines 751 | Charlotte Douglas (KCLT) Seattle-Tacoma International (KSEA) | delayed | Refunds |
04.05.202514:08 | Flexjet 419 | Charlotte Douglas (KCLT) Dekalb-Peachtree (KPDK) | delayed | Refunds |
04.05.202507:26 | American Airlines 1203 | Charlotte Douglas (KCLT) Buffalo Niagara International (KBUF) | delayed | Refunds |
03.05.202522:45 | American Airlines 703 | Charlotte Douglas (KCLT) Buffalo Niagara International (KBUF) | delayed | Refunds |
03.05.202521:25 | American Airlines 4023 | Charlotte Douglas (KCLT) Cherry Capital Airport (KTVC) | delayed | Refunds |
03.05.202515:41 | American Airlines 5119 | Charlotte Douglas (KCLT) NW Florida Beaches Int (KECP) | delayed | Refunds |
02.05.202518:25 | Contour Aviation 3804 | Charlotte Douglas (KCLT) Sheffield (KMSL) | delayed | Refunds |
02.05.202516:30 | Contour Aviation 3936 | Charlotte Douglas (KCLT) Martinsburg (KAOO) | delayed | Refunds |
02.05.202508:45 | PlaneSense 1849 | Charlotte Douglas (KCLT) Dekalb-Peachtree (KPDK) | delayed | Refunds |
01.05.202522:58 | American Airlines 494 | Charlotte Douglas (KCLT) Raleigh-durham International Airport (KRDU) | delayed | Refunds |
01.05.202522:55 | American Airlines 1882 | Charlotte Douglas (KCLT) Richmond International Airport (KRIC) | delayed | Refunds |
01.05.202522:55 | American Airlines 1318 | Charlotte Douglas (KCLT) (KBWI) | delayed | Refunds |
01.05.202522:55 | American Airlines 1317 | Charlotte Douglas (KCLT) (KGSP) | delayed | Refunds |
01.05.202522:55 | American Airlines 2041 | Charlotte Douglas (KCLT) Minneapolis – St. Paul International (KMSP) | delayed | Refunds |
01.05.202522:53 | American Airlines 671 | Charlotte Douglas (KCLT) (KSDF) | delayed | Refunds |
01.05.202522:50 | American Airlines 1858 | Charlotte Douglas (KCLT) Albany International (KALB) | delayed | Refunds |
01.05.202522:50 | American Airlines 3226 | Charlotte Douglas (KCLT) Port Columbus International (KCMH) | delayed | Refunds |
01.05.202522:40 | American Airlines 1976 | Charlotte Douglas (KCLT) Syracuse Hancock International Airport (KSYR) | delayed | Refunds |
01.05.202522:35 | American Airlines 5785 | Charlotte Douglas (KCLT) Simmons Nott (KEWN) | delayed | Refunds |
01.05.202522:35 | American Airlines 5655 | Charlotte Douglas (KCLT) Manchester-boston Regional Airport (KMHT) | delayed | Refunds |
01.05.202522:30 | FedEx 1243 | Charlotte Douglas (KCLT) Memphis International (KMEM) | delayed | Refunds |
