Flight delays and cancellations are the most common problems encountered by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the situations under which passengers are entitled to compensation and assistance in cases of flight disruption.
Here, you will discover everything you need to know about EU 261 regulation and in which situations you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by airlines from the EU have certain rights. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period;
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: When an overnight stay is required, the airline is obligated to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Passengers have the option to select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay did not result from extraordinary circumstances and was within the airline’s control, travelers could qualify for financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Charlotte Douglas International Airport Flight Delay Compensation
Passengers encountering flight delays at Charlotte Douglas International Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays resulting from extraordinary circumstances outside their control.
Charlotte Douglas International Airport Flight Cancellation Compensation
In case of a cancelled flight causing inconvenience at the Charlotte Douglas International Airport, according to EU 261, travelers may get compensation of up to €600 if the airline notifies them less than 14 days before departure.
Nevertheless, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation might still be available even when you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the distance of the flight and the duration of the delay. You can refer to this table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for cancellations caused by extraordinary circumstances outside their control, such as severe weather or strikes by air traffic controllers.
Which Charlotte Douglas International Airport Flights are Covered by EU261?
While Charlotte Douglas International Airport is not within the EU, European Union Regulation 261/2004 could still cover some flights. Passengers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by EU-based airlines are covered by EU 261/2004.
Therefore, despite their geographic location outside the EU, certain flights from Charlotte Douglas International Airport may be subject to European regulations if they are operated by airlines from the European Union.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Charlotte Douglas International Airport to anywhere | Yes | No |
| Arrivals at Charlotte Douglas International Airport from inside the EU | Yes | No |
| Arrivals at Charlotte Douglas International Airport from outside the EU | No | No |
How to Claim Compensation from Charlotte Douglas International Airport
Flight disruptions often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or staffing issues. If you encounter a flight disruption at Charlotte Douglas International Airport, you could be eligible for compensation under EU 261/2004.
To initiate your compensation claim, proceed with these steps:
- Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will do our best to get you your compensation. You only incur a fee if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
12.11.202517:44 | American Airlines 1559 | Charlotte Douglas (CLT) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
12.11.202517:44 | American Airlines 1559 | Charlotte Douglas (CLT) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
12.11.202510:20 | American Airlines 2812 | Charlotte Douglas (CLT) Tampa International (TPA) | Delayed | Claim Refund |
12.11.202509:56 | American Airlines 6028 | Charlotte Douglas (CLT) Albert J Ellis (OAJ) | cancelled | Claim Refund |
12.11.202508:30 | American Airlines 2837 | Charlotte Douglas (CLT) Fort Lauderdale–Hollywood International (FLL) | Delayed | Claim Refund |
11.11.202517:37 | American Airlines 6084 | Charlotte Douglas (CLT) Metropolitan Airport (CAE) | cancelled | Claim Refund |
11.11.202515:53 | American Airlines 5100 | Charlotte Douglas (CLT) Adams Field Airport (LIT) | cancelled | Claim Refund |
11.11.202515:43 | American Airlines 6019 | Charlotte Douglas (CLT) Mobile Regional Airport (MOB) | cancelled | Claim Refund |
11.11.202515:35 | American Airlines 1365 | Charlotte Douglas (CLT) Key West International Airport (EYW) | cancelled | Claim Refund |
11.11.202513:59 | American Airlines 6034 | Charlotte Douglas (CLT) Newport News/williamsb (PHF) | cancelled | Claim Refund |
11.11.202513:46 | American Airlines 6000 | Charlotte Douglas (CLT) Huntsville International – Carl T. Jones Field (HSV) | cancelled | Claim Refund |
11.11.202513:25 | Flexjet 317 | Charlotte Douglas (CLT) Midway (CHI) | Delayed | Claim Refund |
11.11.202512:33 | American Airlines 5978 | Charlotte Douglas (CLT) Albemarle (CHO) | cancelled | Claim Refund |
11.11.202512:15 | American Airlines 6096 | Charlotte Douglas (CLT) Piedmont Triad International (GSO) | cancelled | Claim Refund |
11.11.202510:59 | American Airlines 1722 | Charlotte Douglas (CLT) Orlando International (ORL) | cancelled | Claim Refund |
11.11.202510:31 | American Airlines 6090 | Charlotte Douglas (CLT) Municipal (FAY) | cancelled | Claim Refund |
11.11.202510:22 | American Airlines 2839 | Charlotte Douglas (CLT) Key West International Airport (EYW) | cancelled | Claim Refund |
11.11.202510:12 | American Airlines 5991 | Charlotte Douglas (CLT) Bush Field (AGS) | cancelled | Claim Refund |
11.11.202509:15 | American Airlines 5795 | Charlotte Douglas (CLT) Newport News/williamsb (PHF) | cancelled | Claim Refund |
11.11.202508:39 | American Airlines 5443 | Charlotte Douglas (CLT) Greenville Spartanburg International Airport (GSP) | cancelled | Claim Refund |
11.11.202508:30 | American Airlines 5932 | Charlotte Douglas (CLT) Tri-cities Regional (TRI) | cancelled | Claim Refund |
11.11.202508:30 | American Airlines 5796 | Charlotte Douglas (CLT) Preston-glenn Field (LYH) | cancelled | Claim Refund |
11.11.202508:30 | American Airlines 5979 | Charlotte Douglas (CLT) Simmons Nott (EWN) | cancelled | Claim Refund |
11.11.202508:28 | American Airlines 5843 | Charlotte Douglas (CLT) Roanoke Regional Airport (ROA) | cancelled | Claim Refund |
11.11.202508:25 | American Airlines 5981 | Charlotte Douglas (CLT) Lovell Field (CHA) | Delayed | Claim Refund |
11.11.202508:22 | American Airlines 9782 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | Delayed | Claim Refund |
11.11.202508:10 | empty | Charlotte Douglas (CLT) Washington Dulles International (WAS) | Delayed | Claim Refund |
11.11.202507:54 | American Airlines 1058 | Charlotte Douglas (CLT) Ronald Reagan Washington National Airport (WAS) | Delayed | Claim Refund |
11.11.202507:10 | United Airlines 2151 | Charlotte Douglas (CLT) Newark Liberty International (EWR) | Delayed | Claim Refund |
11.11.202507:03 | Flexjet 567 | Charlotte Douglas (CLT) Teterboro (TEB) | Delayed | Claim Refund |
11.11.202507:00 | American Airlines 9975 | Charlotte Douglas (CLT) Albany International (ALB) | Delayed | Claim Refund |
11.11.202506:40 | ANA 7731 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
11.11.202506:40 | United Airlines 3450 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
11.11.202506:40 | Air Canada 5314 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
11.11.202506:40 | Air New Zealand 2184 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
11.11.202506:30 | Flexjet 598 | Charlotte Douglas (CLT) Westchester County Apt (HPN) | Delayed | Claim Refund |
11.11.202506:00 | SAS 3788 | Charlotte Douglas (CLT) Logan International (BOS) | cancelled | Claim Refund |
11.11.202506:00 | Korean Air 3424 | Charlotte Douglas (CLT) Logan International (BOS) | cancelled | Claim Refund |
11.11.202506:00 | Delta Air Lines 5828 | Charlotte Douglas (CLT) Logan International (BOS) | cancelled | Claim Refund |
10.11.202522:51 | Frontier Airlines 1328 | Charlotte Douglas (CLT) Philadelphia International (PHL) | Delayed | Claim Refund |
10.11.202522:51 | Volaris 2120 | Charlotte Douglas (CLT) Philadelphia International (PHL) | Delayed | Claim Refund |
10.11.202522:05 | British Airways 6936 | Charlotte Douglas (CLT) San Antonio International (SAT) | Delayed | Claim Refund |
10.11.202522:05 | American Airlines 1153 | Charlotte Douglas (CLT) San Antonio International (SAT) | Delayed | Claim Refund |
10.11.202521:41 | American Airlines 2429 | Charlotte Douglas (CLT) Buffalo Niagara International (BUF) | Delayed | Claim Refund |
10.11.202521:34 | British Airways 5782 | Charlotte Douglas (CLT) Southwest Florida International (FMY) | Delayed | Claim Refund |
10.11.202521:34 | American Airlines 1780 | Charlotte Douglas (CLT) Southwest Florida International (FMY) | Delayed | Claim Refund |
10.11.202521:26 | UPS Airlines 1283 | Charlotte Douglas (CLT) Philadelphia International (PHL) | Delayed | Claim Refund |
10.11.202520:00 | American Airlines 5382 | Charlotte Douglas (CLT) Savannah/Hilton Head (SAV) | Delayed | Claim Refund |
10.11.202517:55 | British Airways 1810 | Charlotte Douglas (CLT) Southwest Florida International (FMY) | Delayed | Claim Refund |
10.11.202517:55 | American Airlines 2686 | Charlotte Douglas (CLT) Southwest Florida International (FMY) | Delayed | Claim Refund |
10.11.202517:44 | American Airlines 1559 | Charlotte Douglas (CLT) Seattle-Tacoma International (SEA) | Delayed | Claim Refund |
10.11.202517:44 | American Airlines 2676 | Charlotte Douglas (CLT) Salt Lake City International (SLC) | Delayed | Claim Refund |
10.11.202517:29 | Delta Air Lines 2070 | Charlotte Douglas (CLT) Salt Lake City International (SLC) | Delayed | Claim Refund |
10.11.202517:25 | American Airlines 3864 | Charlotte Douglas (CLT) Hilton Head (HHH) | Delayed | Claim Refund |
10.11.202516:35 | Contour Aviation 3714 | Charlotte Douglas (CLT) Benedum (CKB) | Delayed | Claim Refund |
10.11.202516:30 | Contour Aviation 3936 | Charlotte Douglas (CLT) Martinsburg (AOO) | Delayed | Claim Refund |
10.11.202514:05 | American Airlines 1176 | Charlotte Douglas (CLT) Louisville International (Standiford Field) (SDF) | Delayed | Claim Refund |
10.11.202512:30 | American Airlines 6003 | Charlotte Douglas (CLT) Huntsville International – Carl T. Jones Field (HSV) | cancelled | Claim Refund |
10.11.202512:30 | American Airlines 2319 | Charlotte Douglas (CLT) Norfolk International Airport (ORF) | Delayed | Claim Refund |
10.11.202511:13 | United Airlines 3534 | Charlotte Douglas (CLT) Newark Liberty International (EWR) | cancelled | Claim Refund |
10.11.202510:43 | Lufthansa 7457 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | Delayed | Claim Refund |
10.11.202510:43 | United Airlines 3476 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | Delayed | Claim Refund |
10.11.202510:43 | ANA 7409 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | Delayed | Claim Refund |
10.11.202510:43 | Austrian 7716 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | Delayed | Claim Refund |
10.11.202510:43 | Air New Zealand 2186 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | Delayed | Claim Refund |
10.11.202510:43 | Air Canada 3306 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | Delayed | Claim Refund |
10.11.202510:30 | Southwest Airlines 2260 | Charlotte Douglas (CLT) Nashville International (BNA) | cancelled | Claim Refund |
10.11.202509:01 | American Airlines 3184 | Charlotte Douglas (CLT) Miami International Airport (MIA) | Delayed | Claim Refund |
10.11.202509:01 | British Airways 1715 | Charlotte Douglas (CLT) Miami International Airport (MIA) | Delayed | Claim Refund |
10.11.202508:30 | American Airlines 5932 | Charlotte Douglas (CLT) Tri-cities Regional (TRI) | cancelled | Claim Refund |
10.11.202508:30 | American Airlines 5796 | Charlotte Douglas (CLT) Preston-glenn Field (LYH) | cancelled | Claim Refund |
10.11.202508:29 | American Airlines 5979 | Charlotte Douglas (CLT) Simmons Nott (EWN) | cancelled | Claim Refund |
10.11.202508:20 | Southwest Airlines 1833 | Charlotte Douglas (CLT) Baltimore/Washington International Thurgood Marshall (BWI) | cancelled | Claim Refund |
10.11.202507:57 | Korean Air 3946 | Charlotte Douglas (CLT) Hartsfield-jackson Atlanta International (ATL) | cancelled | Claim Refund |
10.11.202507:57 | Aeromexico 3465 | Charlotte Douglas (CLT) Hartsfield-jackson Atlanta International (ATL) | cancelled | Claim Refund |
10.11.202507:57 | Delta Air Lines 1915 | Charlotte Douglas (CLT) Hartsfield-jackson Atlanta International (ATL) | cancelled | Claim Refund |
10.11.202506:45 | NetJets Aviation 611 | Charlotte Douglas (CLT) Wilmington International (ILM) | Delayed | Claim Refund |
10.11.202506:40 | Air New Zealand 2184 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
10.11.202506:40 | Air Canada 5314 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
10.11.202506:40 | United Airlines 3450 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
10.11.202506:40 | ANA 7731 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
10.11.202506:00 | Kenya Airways 7000 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | Delayed | Claim Refund |
10.11.202506:00 | Spirit Airlines 370 | Charlotte Douglas (CLT) LaGuardia (NYC) | cancelled | Claim Refund |
10.11.202506:00 | KLM 7545 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | Delayed | Claim Refund |
10.11.202506:00 | Korean Air 7460 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | Delayed | Claim Refund |
10.11.202506:00 | Saudia 6989 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | Delayed | Claim Refund |
10.11.202506:00 | Delta Air Lines 5079 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | Delayed | Claim Refund |
10.11.202505:50 | Southwest Airlines 1982 | Charlotte Douglas (CLT) Midway (CHI) | cancelled | Claim Refund |
10.11.202500:01 | empty | Charlotte Douglas (CLT) Montgomery County (GAI) | Delayed | Claim Refund |
09.11.202522:45 | American Airlines 2180 | Charlotte Douglas (CLT) Miami International Airport (MIA) | Delayed | Claim Refund |
09.11.202522:42 | Frontier Airlines 3699 | Charlotte Douglas (CLT) Miami International Airport (MIA) | cancelled | Claim Refund |
09.11.202522:42 | Volaris 2645 | Charlotte Douglas (CLT) Miami International Airport (MIA) | cancelled | Claim Refund |
09.11.202522:35 | American Airlines 4087 | Charlotte Douglas (CLT) Northwest Arkansas Regional (FYV) | Delayed | Claim Refund |
09.11.202522:33 | American Airlines 1039 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
09.11.202522:33 | Malaysia Airlines 9490 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
09.11.202522:33 | AlphaSky 4577 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
09.11.202522:33 | British Airways 1794 | Charlotte Douglas (CLT) Chicago O’hare International (CHI) | cancelled | Claim Refund |
09.11.202522:29 | American Airlines 2533 | Charlotte Douglas (CLT) Cincinnati/Northern Kentucky (CVG) | cancelled | Claim Refund |
09.11.202522:26 | British Airways 1733 | Charlotte Douglas (CLT) Fort Lauderdale–Hollywood International (FLL) | Delayed | Claim Refund |
09.11.202522:26 | American Airlines 2956 | Charlotte Douglas (CLT) Fort Lauderdale–Hollywood International (FLL) | Delayed | Claim Refund |
