Delayed and cancelled flights are the most common problems encountered by travelers. Luckily, the European Union has EU Regulation 261/2004, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the conditions in which passengers are eligible for compensation and assistance during flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU 261, passengers arriving at Boston Logan International Airport from EU countries or departing from Boston Logan International Airport to anywhere on flights operated by airlines from the EU have specific rights. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers have the option to select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers might be entitled to financial compensation between €250 to €600.
Boston Logan International Airport Flight Delay Compensation
Travelers experiencing flight delays at Boston Logan International Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it adheres to UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays resulting from extraordinary circumstances outside their control.
Boston Logan International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Boston Logan International Airport, under EU 261/2004, travelers can get compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
However, there are exceptions to this regulation. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even if you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Boston Logan International Airport Flights are Covered by EU261?
While Boston Logan International Airport is not within the EU, EU Regulation 261/2004 may still apply to some flights. Travelers arriving at Boston Logan International Airport from EU countries or departing from Boston Logan International Airport to anywhere on flights operated by EU-based airlines are covered by EU 261/2004.
Thus, despite their geographic location outside the EU, certain flights from Boston Logan International Airport may be subject to European laws if they are operated by EU-based airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Boston Logan International Airport to anywhere | Yes | No |
| Arrivals at Boston Logan International Airport from inside the EU | Yes | No |
| Arrivals at Boston Logan International Airport from outside the EU | No | No |
How to Claim Compensation from Boston Logan International Airport
Flight cancellations and delays often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or staffing issues. If you experience a flight disruption at Boston Logan International Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate your compensation claim, proceed with these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
19.05.202522:00 | UPS Airlines 1013 | () () | delayed | Claim Refund |
19.05.202519:40 | British Airways 212 | () Heathrow (LHR) | cancelled | Claim Refund |
19.05.202519:15 | El Al 4042 | () Nashville International (BNA) | delayed | Claim Refund |
19.05.202519:15 | Virgin Atlantic 2427 | () Nashville International (BNA) | delayed | Claim Refund |
19.05.202519:15 | KLM 6500 | () Nashville International (BNA) | delayed | Claim Refund |
19.05.202519:15 | Air France 2301 | () Nashville International (BNA) | delayed | Claim Refund |
19.05.202519:15 | SAS 3303 | () Nashville International (BNA) | delayed | Claim Refund |
19.05.202519:15 | Delta Air Lines 5599 | () Nashville International (BNA) | delayed | Claim Refund |
19.05.202519:05 | Air France 3567 | () Heathrow (LHR) | delayed | Claim Refund |
19.05.202519:05 | KLM 6186 | () Heathrow (LHR) | delayed | Claim Refund |
19.05.202519:05 | Delta Air Lines 58 | () Heathrow (LHR) | delayed | Claim Refund |
19.05.202519:05 | SAS 3994 | () Heathrow (LHR) | delayed | Claim Refund |
19.05.202519:05 | Virgin Atlantic 4012 | () Heathrow (LHR) | delayed | Claim Refund |
19.05.202519:00 | Private owner 101 | () Memorial (OWD) | delayed | Claim Refund |
19.05.202518:30 | Southwest Airlines 4054 | () Lambert-St. Louis International (STL) | delayed | Claim Refund |
19.05.202518:10 | JetBlue Airways 5174 | () White River (LEB) | delayed | Claim Refund |
19.05.202518:10 | Cape Air 1881 | () White River (LEB) | delayed | Claim Refund |
19.05.202518:01 | Cape Air 980 | () Barnstable (HYA) | delayed | Claim Refund |
19.05.202517:55 | Iberia 4008 | () Philadelphia International (PHL) | delayed | Claim Refund |
19.05.202517:55 | Qatar Airways 9120 | () Philadelphia International (PHL) | delayed | Claim Refund |
19.05.202517:55 | British Airways 1834 | () Philadelphia International (PHL) | delayed | Claim Refund |
19.05.202517:55 | American Airlines 2877 | () Philadelphia International (PHL) | delayed | Claim Refund |
19.05.202517:55 | Malaysia Airlines 9626 | () Philadelphia International (PHL) | delayed | Claim Refund |
19.05.202517:45 | Hawaiian Airlines 6255 | () Portland International (PDX) | delayed | Claim Refund |
19.05.202517:45 | Alaska Airlines 515 | () Portland International (PDX) | delayed | Claim Refund |
19.05.202517:45 | Qatar Airways 2061 | () Portland International (PDX) | delayed | Claim Refund |
19.05.202517:45 | Condor 5296 | () Portland International (PDX) | delayed | Claim Refund |
19.05.202517:40 | Cape Air 1007 | () Augusta (AUG) | delayed | Claim Refund |
19.05.202517:40 | JetBlue Airways 5117 | () Augusta (AUG) | delayed | Claim Refund |
19.05.202517:35 | Southwest Airlines 384 | () Nashville International (BNA) | delayed | Claim Refund |
19.05.202517:20 | KLM 2210 | () Charles De Gaulle (CDG) | cancelled | Claim Refund |
19.05.202517:20 | Air France 333 | () Charles De Gaulle (CDG) | cancelled | Claim Refund |
19.05.202517:20 | Virgin Atlantic 6780 | () Charles De Gaulle (CDG) | cancelled | Claim Refund |
19.05.202517:20 | Delta Air Lines 8399 | () Charles De Gaulle (CDG) | cancelled | Claim Refund |
19.05.202517:07 | American Airlines 3277 | () () | delayed | Claim Refund |
19.05.202517:07 | Qatar Airways 2898 | () () | delayed | Claim Refund |
19.05.202517:07 | Iberia 4902 | () () | delayed | Claim Refund |
19.05.202517:05 | United Airlines 9805 | () Zurich (ZRH) | delayed | Claim Refund |
19.05.202517:05 | SWISS 55 | () Zurich (ZRH) | delayed | Claim Refund |
19.05.202517:00 | Etihad Airways 8390 | () Richmond International Airport (RIC) | delayed | Claim Refund |
19.05.202517:00 | NetJets Aviation 837 | () Witham Field (SUA) | delayed | Claim Refund |
19.05.202517:00 | Qatar Airways 3824 | () Richmond International Airport (RIC) | delayed | Claim Refund |
19.05.202517:00 | Hawaiian Airlines 2251 | () Richmond International Airport (RIC) | delayed | Claim Refund |
19.05.202517:00 | TAP Air Portugal 4371 | () Richmond International Airport (RIC) | delayed | Claim Refund |
19.05.202517:00 | JetBlue Airways 1081 | () Richmond International Airport (RIC) | delayed | Claim Refund |
19.05.202517:00 | Aer Lingus 5234 | () Richmond International Airport (RIC) | delayed | Claim Refund |
19.05.202516:49 | Qatar Airways 2194 | () San Diego International Airport (SAN) | delayed | Claim Refund |
19.05.202516:49 | Condor 5153 | () San Diego International Airport (SAN) | delayed | Claim Refund |
19.05.202516:49 | Hawaiian Airlines 4821 | () San Diego International Airport (SAN) | delayed | Claim Refund |
19.05.202516:49 | American Airlines 9416 | () San Diego International Airport (SAN) | delayed | Claim Refund |
19.05.202516:49 | Alaska Airlines 505 | () San Diego International Airport (SAN) | delayed | Claim Refund |
19.05.202516:30 | JetBlue Airways 5921 | () () | delayed | Claim Refund |
19.05.202516:30 | Cape Air 3231 | () () | delayed | Claim Refund |
19.05.202516:29 | JetBlue Airways 809 | () Jacksonville, (JAX) | delayed | Claim Refund |
19.05.202516:29 | TAP Air Portugal 4483 | () Jacksonville, (JAX) | delayed | Claim Refund |
19.05.202516:29 | Hawaiian Airlines 2177 | () Jacksonville, (JAX) | delayed | Claim Refund |
19.05.202516:29 | Aer Lingus 5152 | () Jacksonville, (JAX) | delayed | Claim Refund |
19.05.202516:29 | Etihad Airways 8379 | () Jacksonville, (JAX) | delayed | Claim Refund |
19.05.202516:21 | Cape Air 5091 | () Nantucket Memorial (ACK) | delayed | Claim Refund |
19.05.202516:21 | JetBlue Airways 5397 | () Nantucket Memorial (ACK) | delayed | Claim Refund |
19.05.202516:20 | Southwest Airlines 2439 | () () | delayed | Claim Refund |
19.05.202516:19 | American Airlines 1776 | () Philadelphia International (PHL) | delayed | Claim Refund |
19.05.202516:19 | British Airways 6974 | () Philadelphia International (PHL) | delayed | Claim Refund |
19.05.202516:19 | Malaysia Airlines 9414 | () Philadelphia International (PHL) | delayed | Claim Refund |
19.05.202516:19 | AlphaSky 6275 | () Philadelphia International (PHL) | delayed | Claim Refund |
19.05.202516:15 | empty | () Nantucket Memorial (ACK) | delayed | Claim Refund |
19.05.202516:00 | NetJets Aviation 480 | () Teterboro (TEB) | delayed | Claim Refund |
19.05.202515:30 | JetBlue Airways 1813 | () Norfolk International Airport (ORF) | delayed | Claim Refund |
19.05.202515:20 | Cape Air 1879 | () White River (LEB) | delayed | Claim Refund |
19.05.202515:20 | JetBlue Airways 5172 | () White River (LEB) | delayed | Claim Refund |
19.05.202515:20 | Cape Air 2051 | () Provincetown (PVC) | delayed | Claim Refund |
19.05.202515:20 | JetBlue Airways 5130 | () Provincetown (PVC) | delayed | Claim Refund |
19.05.202515:17 | WestJet 7011 | () Minneapolis – St. Paul International (MSP) | delayed | Claim Refund |
19.05.202515:17 | Korean Air 3166 | () Minneapolis – St. Paul International (MSP) | delayed | Claim Refund |
19.05.202515:17 | KLM 7434 | () Minneapolis – St. Paul International (MSP) | delayed | Claim Refund |
19.05.202515:17 | Virgin Atlantic 4225 | () Minneapolis – St. Paul International (MSP) | delayed | Claim Refund |
19.05.202515:17 | Delta Air Lines 1127 | () Minneapolis – St. Paul International (MSP) | delayed | Claim Refund |
19.05.202515:17 | Air France 2919 | () Minneapolis – St. Paul International (MSP) | delayed | Claim Refund |
19.05.202515:05 | Hawaiian Airlines 2209 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
19.05.202515:05 | JetBlue Airways 721 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
19.05.202515:00 | Gol 6211 | () Miami International Airport (MIA) | delayed | Claim Refund |
19.05.202515:00 | American Airlines 3053 | () Miami International Airport (MIA) | delayed | Claim Refund |
19.05.202514:59 | Flexjet 542 | () () | delayed | Claim Refund |
19.05.202514:50 | Delta Air Lines 240 | () () | delayed | Claim Refund |
19.05.202514:50 | KLM 6117 | () () | delayed | Claim Refund |
19.05.202514:50 | Air France 3676 | () () | delayed | Claim Refund |
19.05.202514:50 | Virgin Atlantic 3996 | () () | delayed | Claim Refund |
19.05.202514:30 | Boutique Air 864 | () Richards Field (MSS) | delayed | Claim Refund |
19.05.202514:29 | JetBlue Airways 2267 | () Charleston, AFB Municipal (CHS) | delayed | Claim Refund |
19.05.202514:29 | Hawaiian Airlines 2029 | () Charleston, AFB Municipal (CHS) | delayed | Claim Refund |
19.05.202514:25 | Spirit Airlines 2659 | () Myrtle Beach AFB (MYR) | delayed | Claim Refund |
19.05.202514:00 | JetBlue Airways 5352 | () Barnstable (HYA) | delayed | Claim Refund |
19.05.202514:00 | Cape Air 7031 | () Barnstable (HYA) | delayed | Claim Refund |
19.05.202513:55 | Southwest Airlines 3018 | () () | delayed | Claim Refund |
19.05.202513:49 | Cape Air 63 | () Rutland (RUT) | delayed | Claim Refund |
19.05.202513:49 | JetBlue Airways 5103 | () Rutland (RUT) | delayed | Claim Refund |
19.05.202513:35 | LATAM Airlines 7487 | () Narita International Airport (NRT) | delayed | Claim Refund |
19.05.202513:35 | Japan Airlines 7 | () Narita International Airport (NRT) | delayed | Claim Refund |
19.05.202513:35 | American Airlines 8475 | () Narita International Airport (NRT) | delayed | Claim Refund |
19.05.202513:35 | Malaysia Airlines 9107 | () Narita International Airport (NRT) | delayed | Claim Refund |
