Delayed and cancelled flights are the most common problems encountered by travelers. Luckily, the European Union has EU 261 regulation, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 specifies the situations in which passengers are entitled to compensation and assistance in cases of flight disruption.
Here, you will discover everything you need to know about EU 261 regulation and under what circumstances you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, travelers flying to or from Brussels South Charleroi Airport on flights operated by EU-based airlines have certain rights if they experience significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period;
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: When an overnight stay is needed, the airline must offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Travelers may choose either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay did not result from extraordinary circumstances and remained within the airline’s control, passengers may be entitled to financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Brussels South Charleroi Airport Flight Delay Compensation
Passengers encountering flight delays at Brussels South Charleroi Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays resulting from extraordinary circumstances outside their control.
Brussels South Charleroi Airport Flight Cancellation Compensation
In the event of a cancelled flight causing inconvenience at the Brussels South Charleroi Airport, according to EU 261/2004, passengers can receive compensation of up to €600 if the airline notifies them less than 14 days before departure.
Nevertheless, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even when you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the length of the delay. You can check the table below to figure out the compensation amount you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t provide compensation for cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Brussels South Charleroi Airport Flights are Covered by EU261?
If you are departing from an airport within the European Union and flying on a flight originating in the EU operated by an airline, you are covered by EU Regulation 261/2004, which defines your air passenger rights. This regulation applies to both domestic and international flights and guarantees that you have certain rights in the event of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which cases are covered under EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Brussels South Charleroi Airport to anywhere | Yes | Yes |
| Arrivals at Brussels South Charleroi Airport from inside the EU | Yes | No |
| Arrivals at Brussels South Charleroi Airport from outside the EU | Yes | No |
How to Claim Compensation from Brussels South Charleroi Airport
Flight disruptions often occur due to factors such as bad weather, air traffic congestion, technical problems, or crew shortages. If you encounter a flight disruption at Brussels South Charleroi Airport, you could be eligible for compensation under EU 261/2004.
To initiate your compensation claim, proceed with these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will make every effort to obtain your rightful compensation. You are only charged if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202612:40 | Malta Air 3660 | () () | Delayed | Claim Refund |
06.01.202614:55 | Pegasus 924 | () () | Delayed | Claim Refund |
06.01.202611:10 | Pegasus 922 | () () | Delayed | Claim Refund |
05.01.202618:30 | Ryanair 70 | () () | Delayed | Claim Refund |
05.01.202618:15 | Ryanair 2956 | () () | Delayed | Claim Refund |
05.01.202618:10 | Ryanair 2147 | () () | Delayed | Claim Refund |
05.01.202617:05 | Ryanair 5016 | () () | Delayed | Claim Refund |
05.01.202616:10 | Ryanair | () () | Delayed | Claim Refund |
05.01.202616:05 | Ryanair 8372 | () () | Delayed | Claim Refund |
05.01.202613:30 | Ryanair 4866 | () () | Delayed | Claim Refund |
05.01.202608:35 | Wizz Air 3948 | () () | Delayed | Claim Refund |
04.01.202618:10 | Ryanair 710 | () () | Delayed | Claim Refund |
04.01.202618:00 | Ryanair 1670 | () () | Delayed | Claim Refund |
04.01.202617:50 | Ryanair 1386 | () () | Delayed | Claim Refund |
04.01.202617:40 | Ryanair | () () | Delayed | Claim Refund |
04.01.202616:40 | Ryanair 5948 | () () | Delayed | Claim Refund |
04.01.202616:30 | Wizz Air 3524 | () () | Delayed | Claim Refund |
04.01.202614:50 | Ryanair 8073 | () () | Delayed | Claim Refund |
04.01.202614:45 | Volotea 2793 | () () | Delayed | Claim Refund |
04.01.202614:00 | Ryanair 8174 | () () | Delayed | Claim Refund |
04.01.202613:35 | Ryanair 2956 | () () | Delayed | Claim Refund |
04.01.202613:30 | empty | () () | Delayed | Claim Refund |
04.01.202613:30 | Ryanair 7837 | () () | Delayed | Claim Refund |
04.01.202613:05 | Ryanair 8298 | () () | Delayed | Claim Refund |
03.01.202618:00 | Ryanair 4938 | () () | Delayed | Claim Refund |
03.01.202617:40 | Ryanair 4864 | () () | Delayed | Claim Refund |
03.01.202617:15 | Ryanair 5377 | () () | Delayed | Claim Refund |
03.01.202612:35 | Ryanair 7323 | () () | Delayed | Claim Refund |
02.01.202609:25 | Ryanair 4962 | () () | Delayed | Claim Refund |
02.01.202608:35 | Wizz Air 3948 | () () | Delayed | Claim Refund |
02.01.202608:30 | GetJet Airlines 3352 | () () | Delayed | Claim Refund |
02.01.202607:20 | Ryanair 2941 | () () | Delayed | Claim Refund |
01.01.202612:20 | Ryanair 398 | () () | Delayed | Claim Refund |
01.01.202606:45 | Ryanair 70 | () () | Delayed | Claim Refund |
31.12.202519:40 | Ryanair 1928 | () () | Delayed | Claim Refund |
31.12.202513:45 | Ryanair Sun 1384 | () () | Delayed | Claim Refund |
31.12.202507:20 | Ryanair 4842 | () () | Delayed | Claim Refund |
31.12.202506:35 | Ryanair 70 | () () | Delayed | Claim Refund |
31.12.202506:30 | Ryanair 6046 | () () | Delayed | Claim Refund |
30.12.202513:35 | Ryanair 4934 | () () | Delayed | Claim Refund |
28.12.202518:00 | Pegasus 926 | () () | Delayed | Claim Refund |
28.12.202516:30 | Wizz Air 2284 | () () | Delayed | Claim Refund |
27.12.202519:40 | Lauda Europe 2124 | () () | Delayed | Claim Refund |
27.12.202515:45 | Ryanair 6932 | () () | Delayed | Claim Refund |
27.12.202515:15 | Ryanair 5527 | () () | Delayed | Claim Refund |
27.12.202513:35 | Ryanair 4474 | () () | Delayed | Claim Refund |
27.12.202513:00 | empty | () () | Delayed | Claim Refund |
27.12.202512:25 | Ryanair 4964 | () () | Delayed | Claim Refund |
27.12.202508:45 | Ryanair 55 | () () | Delayed | Claim Refund |
26.12.202518:55 | Ryanair 1522 | () () | Delayed | Claim Refund |
26.12.202518:05 | Pegasus 926 | () () | Delayed | Claim Refund |
26.12.202517:35 | Ryanair 2956 | () () | Delayed | Claim Refund |
26.12.202513:30 | Ryanair 8342 | () () | Delayed | Claim Refund |
24.12.202508:35 | Wizz Air 3948 | () () | Delayed | Claim Refund |
23.12.202513:35 | Ryanair 4934 | () () | Delayed | Claim Refund |
23.12.202507:55 | Wizz Air 3948 | () () | Delayed | Claim Refund |
