Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. According to EU 261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Sansa Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with air passengers’ rights. In particular, this law covers different situations, such as rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with care and fairness. If the situation occurs because of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains rules concerning the process of compensation, including aid to travelers experiencing issues with flights. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, according to your specific case.
Sansa Airlines Flight Cancellation Compensation
First and foremost, travelers need to know that the airline must inform them about the cancellation of their flight. If the airline notifies you less than fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger might be eligible for compensation. The table below shows the airline’s obligations depending on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Sansa Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with beverages, some food, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which sets out regulations on assistance and compensation to passengers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Meals and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay extra for this service.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you have a right to get reimbursement. Here, it is worth mentioning that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we refer to extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Sansa Airlines isn’t a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Sansa Airlines Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.01.202607:50 | SANSA Regional 1096 | (SJO) (DRK) | Delayed | Claim Refund |
05.01.202615:40 | SANSA Regional 5702 | (SJO) (XQP) | Delayed | Claim Refund |
04.01.202615:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
04.01.202615:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
04.01.202615:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
04.01.202615:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
04.01.202615:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
03.01.202618:40 | SANSA Regional 1047 | (LIR) (SJO) | Delayed | Claim Refund |
03.01.202617:40 | SANSA Regional 1046 | (SJO) (LIR) | Delayed | Claim Refund |
03.01.202617:10 | SANSA Regional 1158 | (PJM) (SJO) | Delayed | Claim Refund |
03.01.202617:05 | SANSA Regional 1099 | (PJM) (SJO) | Delayed | Claim Refund |
03.01.202616:50 | SANSA Regional 1037 | (GLF) (SJO) | Delayed | Claim Refund |
03.01.202616:50 | SANSA Regional 1135 | (NOB) (SJO) | Delayed | Claim Refund |
03.01.202616:45 | SANSA Regional 1013 | (XQP) (SJO) | Delayed | Claim Refund |
03.01.202616:20 | SANSA Regional 1003 | (XQP) (SJO) | Delayed | Claim Refund |
03.01.202616:00 | SANSA Regional 1098 | (SJO) (PJM) | Delayed | Claim Refund |
03.01.202615:15 | SANSA Regional 1063 | (BOC) (SJO) | Delayed | Claim Refund |
02.01.202616:50 | SANSA Regional 1013 | (XQP) (SJO) | Delayed | Claim Refund |
02.01.202616:10 | SANSA Regional 1012 | (SJO) (XQP) | Delayed | Claim Refund |
02.01.202615:00 | SANSA Regional 1158 | (SJO) (DRK) | Delayed | Claim Refund |
31.12.202512:40 | SANSA Regional 1074 | (SJO) (PJM) | Delayed | Claim Refund |
31.12.202511:35 | SANSA Regional 1029 | (NOB) (SJO) | Delayed | Claim Refund |
31.12.202507:30 | SANSA Regional 1150 | (SJO) (NOB) | Delayed | Claim Refund |
30.12.202516:00 | SANSA Regional 1012 | (SJO) (XQP) | Delayed | Claim Refund |
29.12.202515:40 | SANSA Regional 5766 | (SJO) (DRK) | Delayed | Claim Refund |
29.12.202513:40 | SANSA Regional 1020 | (SJO) (PJM) | Delayed | Claim Refund |
29.12.202513:20 | SANSA Regional 6784 | (SJO) (XQP) | Delayed | Claim Refund |
29.12.202512:40 | SANSA Regional 1030 | (SJO) (PJM) | Delayed | Claim Refund |
29.12.202512:30 | SANSA Regional 1104 | (SJO) (LIR) | Delayed | Claim Refund |
29.12.202511:20 | SANSA Regional 1156 | (SJO) (LIR) | Delayed | Claim Refund |
29.12.202509:30 | SANSA Regional 1106 | (SJO) (PJM) | Delayed | Claim Refund |
29.12.202509:20 | SANSA Regional 6746 | (SJO) (FON) | Delayed | Claim Refund |
24.12.202516:20 | SANSA Regional 1012 | (SJO) (XQP) | Delayed | Claim Refund |
07.12.202515:40 | SANSA Regional 1026 | (SJO) (TNO) | Delayed | Claim Refund |
05.12.202515:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
03.12.202516:40 | SANSA Regional 1013 | (XQP) (SJO) | Delayed | Claim Refund |
03.12.202516:20 | SANSA Regional 1012 | (SJO) (XQP) | Delayed | Claim Refund |
03.12.202515:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
03.12.202514:00 | SANSA Regional 1008 | (SJO) (XQP) | Delayed | Claim Refund |
03.12.202507:00 | SANSA Regional 1060 | (SJO) (MGA) | Delayed | Claim Refund |
02.12.202516:40 | SANSA Regional 1013 | (XQP) (SJO) | Delayed | Claim Refund |
02.12.202515:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
02.12.202515:00 | SANSA Regional 1158 | (SJO) (DRK) | Delayed | Claim Refund |
02.12.202515:00 | SANSA Regional 1158 | (SJO) (DRK) | Delayed | Claim Refund |
02.12.202514:00 | SANSA Regional 1008 | (SJO) (XQP) | Delayed | Claim Refund |
01.12.202516:00 | SANSA Regional 1012 | (SJO) (XQP) | Delayed | Claim Refund |
01.12.202515:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
01.12.202514:00 | SANSA Regional 1068 | (SJO) (TNO) | Delayed | Claim Refund |
30.11.202516:00 | SANSA Regional 1026 | (SJO) (TNO) | Delayed | Claim Refund |
30.11.202512:30 | SANSA Regional 1062 | (SJO) (BOC) | Delayed | Claim Refund |
30.11.202509:00 | SANSA Regional 1006 | (SJO) (XQP) | Delayed | Claim Refund |
29.11.202516:20 | SANSA Regional 1003 | (XQP) (SJO) | Delayed | Claim Refund |
29.11.202516:10 | SANSA Regional 1012 | (SJO) (XQP) | Delayed | Claim Refund |
29.11.202515:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
29.11.202514:00 | SANSA Regional 1008 | (SJO) (XQP) | Delayed | Claim Refund |
29.11.202510:00 | SANSA Regional 1007 | (XQP) (SJO) | Delayed | Claim Refund |
29.11.202509:00 | SANSA Regional 1006 | (SJO) (XQP) | Delayed | Claim Refund |
28.11.202514:00 | SANSA Regional 1008 | (SJO) (XQP) | Delayed | Claim Refund |
28.11.202509:40 | SANSA Regional 1005 | (XQP) (SJO) | Delayed | Claim Refund |
28.11.202508:10 | SANSA Regional 1076 | (SJO) (XQP) | Delayed | Claim Refund |
27.11.202515:40 | SANSA Regional 1026 | (SJO) (TNO) | Delayed | Claim Refund |
27.11.202515:00 | SANSA Regional 1069 | (TNO) (SJO) | Delayed | Claim Refund |
27.11.202514:00 | SANSA Regional 1008 | (SJO) (XQP) | Delayed | Claim Refund |
25.11.202515:40 | SANSA Regional 1026 | (SJO) (TNO) | Delayed | Claim Refund |
25.11.202515:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
25.11.202514:00 | SANSA Regional 1008 | (SJO) (XQP) | Delayed | Claim Refund |
25.11.202513:00 | SANSA Regional 1067 | (DRK) (SJO) | Delayed | Claim Refund |
25.11.202512:00 | SANSA Regional 1066 | (SJO) (DRK) | Delayed | Claim Refund |
24.11.202515:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
24.11.202512:40 | SANSA Regional 1010 | (SJO) (XQP) | Delayed | Claim Refund |
23.11.202516:20 | SANSA Regional 1003 | (XQP) (SJO) | Delayed | Claim Refund |
23.11.202515:40 | SANSA Regional 1002 | (SJO) (XQP) | Delayed | Claim Refund |
23.11.202509:00 | SANSA Regional 1006 | (SJO) (XQP) | Delayed | Claim Refund |
