Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU 261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers air passengers’ rights. In particular, this regulation covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to handle individual cases with fairness and care. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to get compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 encompasses regulations concerning the process of compensation, including aid to travelers who suffered from flight problems. Specifically, the amount of compensation you can be eligible for is up to 600 euros per person. This sum varies, depending on your specific case.
Compensation for Spring Airlines Flight Cancellation
First and foremost, travelers should be aware that the airline must inform them about the flight cancellation. In case the airline notifies you less than fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Spring Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which sets out regulations on assistance and compensation to passengers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is important to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you will not be charged extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you are entitled to get reimbursement. Here, you should be aware that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Spring Airlines isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Spring Airlines Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will strive to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202522:00 | Spring Airlines 8804 | Xiamen (XMN) Shanghai (SHA) | delayed | Claim Refund |
29.05.202521:30 | Spring Airlines 7388 | Lanzhou (LHW) Dalian (DLC) | delayed | Claim Refund |
29.05.202521:15 | Spring Airlines 6452 | Lanzhou (LHW) Shanghai (PVG) | delayed | Claim Refund |
29.05.202521:00 | Spring Airlines 6787 | Shijiazhuang (SJW) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202520:20 | Spring Airlines 7110 | Karamay (KRY) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202519:55 | Spring Airlines 6290 | Lanzhou (LHW) Shanghai (SHA) | delayed | Claim Refund |
29.05.202517:20 | Spring Airlines 6452 | (SHF) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202517:10 | Spring Airlines 6290 | Dunhuang (DNH) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202517:00 | Spring Airlines 6189 | Harbin (HRB) Mohe (OHE) | delayed | Claim Refund |
29.05.202516:50 | Spring Airlines 6744 | Lanzhou (LHW) Xiamen (XMN) | delayed | Claim Refund |
29.05.202515:50 | Spring Airlines 6858 | Lanzhou (LHW) Changchun (CGQ) | delayed | Claim Refund |
29.05.202514:45 | Spring Airlines 6289 | Lanzhou (LHW) Dunhuang (DNH) | delayed | Claim Refund |
29.05.202514:30 | Spring Airlines 6669 | Lanzhou (LHW) Yining (YIN) | delayed | Claim Refund |
29.05.202514:30 | Spring Airlines 7087 | Lanzhou (LHW) Hangzhou (HGH) | delayed | Claim Refund |
29.05.202513:45 | Spring Airlines 6425 | Lanzhou (LHW) Hohhot (HET) | delayed | Claim Refund |
29.05.202513:40 | Spring Airlines 6226 | Ningbo (NGB) (WDS) | delayed | Claim Refund |
29.05.202512:50 | Spring Airlines 7126 | Yining (YIN) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202512:20 | Spring Airlines 7046 | Korla (KRL) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202511:00 | Spring Airlines 7672 | Lanzhou (LHW) Nanchang (KHN) | delayed | Claim Refund |
29.05.202510:50 | Spring Airlines 6225 | (WDS) Ningbo (NGB) | delayed | Claim Refund |
29.05.202510:30 | Spring Airlines 7088 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202509:45 | Spring Airlines 6303 | Nanyang (NNY) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202521:20 | Spring Airlines 6700 | Guilin (KWL) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202521:00 | Spring Airlines 7396 | Lanzhou (LHW) Guangzhou (CAN) | cancelled | Claim Refund |
28.05.202516:50 | Spring Airlines 7396 | Aksu (AKU) Lanzhou (LHW) | cancelled | Claim Refund |
28.05.202516:40 | Spring Airlines 6226 | (WDS) Lanzhou (LHW) | cancelled | Claim Refund |
28.05.202516:40 | Spring Airlines 6744 | Lanzhou (LHW) Xiamen (XMN) | delayed | Claim Refund |
28.05.202514:30 | Spring Airlines 6669 | Lanzhou (LHW) Yining (YIN) | delayed | Claim Refund |
28.05.202513:40 | Spring Airlines 6226 | Ningbo (NGB) (WDS) | cancelled | Claim Refund |
28.05.202512:50 | Spring Airlines 7126 | Yining (YIN) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202511:45 | Spring Airlines 6698 | Fuzhou (FOC) Lanzhou (LHW) | cancelled | Claim Refund |
28.05.202511:15 | Spring Airlines 6122 | Guiyang (KWE) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202510:50 | Spring Airlines 6225 | (WDS) Ningbo (NGB) | cancelled | Claim Refund |
28.05.202510:50 | Spring Airlines 6743 | Xiamen (XMN) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202510:45 | Spring Airlines 8824 | Zunyi (ZYI) Shanghai (PVG) | delayed | Claim Refund |
28.05.202510:40 | Spring Airlines 7395 | Lanzhou (LHW) Aksu (AKU) | cancelled | Claim Refund |
28.05.202508:20 | Spring Airlines 6225 | Lanzhou (LHW) (WDS) | cancelled | Claim Refund |
28.05.202508:20 | Spring Airlines 6225 | Lanzhou (LHW) (WDS) | cancelled | Claim Refund |
28.05.202507:35 | Spring Airlines 6697 | Lanzhou (LHW) Fuzhou (FOC) | cancelled | Claim Refund |
28.05.202507:05 | Spring Airlines 8823 | Shanghai (PVG) Zunyi (ZYI) | delayed | Claim Refund |
28.05.202506:30 | Spring Airlines 7395 | Guangzhou (CAN) Lanzhou (LHW) | cancelled | Claim Refund |
27.05.202521:30 | Spring Airlines 7388 | Lanzhou (LHW) Dalian (DLC) | delayed | Claim Refund |
27.05.202521:20 | Spring Airlines 6700 | Guilin (KWL) Lanzhou (LHW) | cancelled | Claim Refund |
27.05.202520:20 | Spring Airlines 7110 | Karamay (KRY) Lanzhou (LHW) | delayed | Claim Refund |
27.05.202519:55 | Spring Airlines 6290 | Lanzhou (LHW) Shanghai (SHA) | delayed | Claim Refund |
27.05.202518:00 | Spring Airlines 6699 | Lanzhou (LHW) Guilin (KWL) | cancelled | Claim Refund |
27.05.202517:10 | Spring Airlines 6452 | (SHF) Lanzhou (LHW) | delayed | Claim Refund |
27.05.202517:00 | Spring Airlines 6189 | Harbin (HRB) Mohe (OHE) | delayed | Claim Refund |
27.05.202516:45 | Spring Airlines 6835 | Nanchang (KHN) Zhuhai (ZUH) | delayed | Claim Refund |
27.05.202509:45 | Spring Airlines 6303 | Nanyang (NNY) Lanzhou (LHW) | delayed | Claim Refund |
27.05.202509:20 | Spring Airlines 6677 | Chongqing (TFU) Lanzhou (LHW) | delayed | Claim Refund |
27.05.202508:55 | Spring Airlines 6601 | Lanzhou (LHW) Hangzhou (HGH) | delayed | Claim Refund |
27.05.202507:30 | Spring Airlines 6451 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
26.05.202521:20 | Spring Airlines 7388 | Lanzhou (LHW) Dalian (DLC) | delayed | Claim Refund |
26.05.202520:15 | Spring Airlines 6282 | Chongqing (CKG) Lanzhou (LHW) | cancelled | Claim Refund |
26.05.202519:50 | Spring Airlines 8520 | Tianjin (TSN) Ningbo (NGB) | cancelled | Claim Refund |
26.05.202518:15 | Spring Airlines 8531 | Shanghai (PVG) Baishan (NBS) | delayed | Claim Refund |
26.05.202516:55 | Spring Airlines 6281 | Lanzhou (LHW) Chongqing (CKG) | cancelled | Claim Refund |
26.05.202516:40 | Spring Airlines 8519 | Ningbo (NGB) Tianjin (TSN) | cancelled | Claim Refund |
26.05.202511:00 | Spring Airlines 7415 | Lanzhou (LHW) Changsha (CSX) | delayed | Claim Refund |
26.05.202510:55 | Spring Airlines 6602 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Claim Refund |
26.05.202510:50 | Spring Airlines 6743 | Xiamen (XMN) Lanzhou (LHW) | delayed | Claim Refund |
26.05.202510:45 | Spring Airlines 8824 | Zunyi (ZYI) Shanghai (PVG) | delayed | Claim Refund |
26.05.202510:20 | Spring Airlines 6188 | Nanjing (NKG) Lanzhou (LHW) | delayed | Claim Refund |
26.05.202507:30 | Spring Airlines 6904 | Nanchang (KHN) Tianjin (TSN) | delayed | Claim Refund |
26.05.202507:30 | Spring Airlines 6451 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
26.05.202507:10 | Spring Airlines 8513 | Yangzhou (YTY) Lanzhou (LHW) | delayed | Claim Refund |
26.05.202506:45 | Spring Airlines 8823 | Shanghai (PVG) Zunyi (ZYI) | delayed | Claim Refund |
25.05.202520:00 | Spring Airlines 6290 | Lanzhou (LHW) Shanghai (SHA) | delayed | Claim Refund |
25.05.202518:25 | Spring Airlines 6899 | Shanghai (PVG) Busan (PUS) | delayed | Claim Refund |
25.05.202518:05 | Spring Airlines 8867 | Shanghai (PVG) Chongqing (CKG) | delayed | Claim Refund |
25.05.202517:55 | Spring Airlines 8533 | Shanghai (PVG) Phnom Penh (PNH) | delayed | Claim Refund |
25.05.202516:35 | Spring Airlines 6789 | Lanzhou (LHW) Kashi (KHG) | delayed | Claim Refund |
25.05.202514:50 | Spring Airlines 8901 | Shanghai (PVG) Mian Yang (MIG) | delayed | Claim Refund |
25.05.202514:30 | Spring Airlines 6669 | Lanzhou (LHW) Yining (YIN) | delayed | Claim Refund |
25.05.202510:55 | Spring Airlines 6602 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Claim Refund |
25.05.202508:35 | Spring Airlines 6547 | Xiamen (XMN) Tokyo (KIX) | delayed | Claim Refund |
25.05.202508:10 | Spring Airlines 7045 | Lanzhou (LHW) Korla (KRL) | delayed | Claim Refund |
25.05.202507:30 | Spring Airlines 6451 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
25.05.202507:10 | Spring Airlines 8513 | Yangzhou (YTY) Lanzhou (LHW) | delayed | Claim Refund |
25.05.202506:30 | Spring Airlines 7395 | Guangzhou (CAN) Lanzhou (LHW) | delayed | Claim Refund |
24.05.202521:30 | Spring Airlines 7388 | Lanzhou (LHW) Dalian (DLC) | delayed | Claim Refund |
24.05.202521:15 | Spring Airlines 6745 | Lanzhou (LHW) Ningbo (NGB) | delayed | Claim Refund |
24.05.202520:20 | Spring Airlines 7110 | Karamay (KRY) Lanzhou (LHW) | delayed | Claim Refund |
24.05.202520:15 | Spring Airlines 6678 | Lanzhou (LHW) Chongqing (TFU) | delayed | Claim Refund |
24.05.202520:05 | Spring Airlines 6282 | Chongqing (CKG) Lanzhou (LHW) | delayed | Claim Refund |
24.05.202519:50 | Spring Airlines 6857 | Changchun (CGQ) Lanzhou (LHW) | delayed | Claim Refund |
24.05.202517:10 | Spring Airlines 6452 | (SHF) Lanzhou (LHW) | delayed | Claim Refund |
24.05.202517:10 | Spring Airlines 6290 | Dunhuang (DNH) Lanzhou (LHW) | delayed | Claim Refund |
24.05.202516:50 | Spring Airlines 6746 | Ningbo (NGB) Lanzhou (LHW) | delayed | Claim Refund |
24.05.202515:50 | Spring Airlines 6858 | Lanzhou (LHW) Changchun (CGQ) | delayed | Claim Refund |
24.05.202513:55 | Spring Airlines 6602 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Claim Refund |
24.05.202513:05 | Spring Airlines 8555 | Shijiazhuang (SJW) Hangzhou (HGH) | delayed | Claim Refund |
24.05.202512:45 | Spring Airlines 6846 | Kashi (KHG) Lanzhou (LHW) | delayed | Claim Refund |
24.05.202510:45 | Spring Airlines 8844 | Dalian (DLC) Shanghai (PVG) | delayed | Claim Refund |
24.05.202508:35 | Spring Airlines 6547 | Xiamen (XMN) Tokyo (KIX) | delayed | Claim Refund |
23.05.202521:20 | Spring Airlines 6908 | Hefei (Luogang Airport) (HFE) Shenyang (SHE) | delayed | Claim Refund |
23.05.202519:25 | Spring Airlines 6456 | Qianjiang (JIQ) Shanghai (PVG) | cancelled | Claim Refund |
23.05.202519:05 | Spring Airlines 7088 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Claim Refund |
23.05.202518:50 | Spring Airlines 6670 | Yining (YIN) Lanzhou (LHW) | delayed | Claim Refund |
