Sichuan Airlines Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Semikopenko
23.08.2024

Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

European Union Regulation 261 is the law that deals with the rights of air passengers. More precisely, this legislation covers different situations, such as rebooking, delays, flight cancellations, etc., and obligates airlines to handle individual cases with fairness and care. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to obtain compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 contains regulations regarding the process of compensation, including assistance to people affected by issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per person. This sum varies, according to your circumstances.

Compensation for Sichuan Airlines Flight Cancellation

First and foremost, passengers need to know that the airline must inform them about the flight cancellation. In case the airline notifies you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Sichuan Airlines Flight Delay

When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care relates to a specific aspect of EU Regulation 261/2004, which sets out regulations on assistance and compensation for travelers in the event of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:

  • Snacks and beverages appropriate for the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the place of accommodation
  • Emails or faxes and two free phone calls

Upgrading and Downgrading

When a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.

In cases, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t have to pay extra for this service.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to get reimbursement. In this case, you should be aware that the amount of compensation is entirely based on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Consider that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Moreover, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Sichuan Airlines isn’t a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Sichuan Airlines Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:

  1. Fill in this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
  2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will do our best to secure your compensation. You only incur a fee if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

30.03.202522:55

Sichuan Airlines

5350

Simao (SYM)

Kunming (KMG)

cancelled

Refunds

30.03.202522:20

Sichuan Airlines

4096

Turpan (TLQ)

Korla (KRL)

cancelled

Refunds

30.03.202521:45

Sichuan Airlines

4374

Huizhou (HUZ)

Shanghai (SHA)

delayed

Refunds

30.03.202521:40

Sichuan Airlines

4502

Guangzhou (CAN)

Shanghai (SHA)

delayed

Refunds

30.03.202521:20

Sichuan Airlines

5256

Kunming (KMG)

Jinan (TNA)

cancelled

Refunds

30.03.202521:10

Sichuan Airlines

5349

Kunming (KMG)

Simao (SYM)

cancelled

Refunds

30.03.202520:55

Sichuan Airlines

4518

Shenzhen (SZX)

Shanghai (SHA)

delayed

Refunds

30.03.202520:50

Sichuan Airlines

8718

Shantou (SWA)

Chengdu (CTU)

delayed

Refunds

30.03.202520:40

Sichuan Airlines

5224

Guiyang (KWE)

Shanghai (SHA)

delayed

Refunds

30.03.202520:40

Sichuan Airlines

4096

Altay (AAT)

Turpan (TLQ)

cancelled

Refunds

30.03.202520:15

Sichuan Airlines

6407

Chongqing (TFU)

Harbin (HRB)

delayed

Refunds

30.03.202519:45

Sichuan Airlines

5704

Hefei (Luogang Airport) (HFE)

Shenyang (SHE)

delayed

Refunds

30.03.202519:40

Sichuan Airlines

4654

Hangzhou (HGH)

Harbin (HRB)

delayed

Refunds

30.03.202518:45

Sichuan Airlines

4350

Jixi (JXA)

Dalian (DLC)

cancelled

Refunds

30.03.202518:35

Sichuan Airlines

8261

Kunming (KMG)

Nanjing (NKG)

delayed

Refunds

30.03.202518:00

Sichuan Airlines

5201

Shanghai (SHA)

Chengdu (CTU)

delayed

Refunds

30.03.202517:40

Sichuan Airlines

8294

Xuzhou (XUZ)

Kunming (KMG)

cancelled

Refunds

30.03.202517:10

Sichuan Airlines

4095

Korla (KRL)

Turpan (TLQ)

cancelled

Refunds

30.03.202517:05

Sichuan Airlines

5361

Kunming (KMG)

Lincang (LNJ)

delayed

Refunds

30.03.202516:40

Sichuan Airlines

4228

(QSZ)

Aksu (AKU)

cancelled

Refunds

30.03.202516:10

Sichuan Airlines

5383

Shanghai (PVG)

(WMT)

delayed

Refunds

30.03.202516:05

Sichuan Airlines

4285

Korla (KRL)

(TWC)

delayed

Refunds

30.03.202516:05

Sichuan Airlines

4102

(SHF)

Hami (HMI)

cancelled

Refunds

30.03.202516:00

Sichuan Airlines

4349

Dalian (DLC)

Jixi (JXA)

cancelled

Refunds

30.03.202516:00

Sichuan Airlines

5391

Shanghai (PVG)

Xingyi (ACX)

delayed

Refunds

30.03.202515:55

Sichuan Airlines

4267

Tianjin (TSN)

(DBC)

delayed

Refunds

30.03.202514:45

Sichuan Airlines

4154

Kuqa (KCA)

(QSZ)

cancelled

Refunds

30.03.202514:40

Sichuan Airlines

8294

Shenyang (SHE)

Xuzhou (XUZ)

cancelled

Refunds

30.03.202514:35

Sichuan Airlines

4017

Hohhot (HET)

Manzhouli (NZH)

delayed

Refunds

30.03.202514:25

Sichuan Airlines

4225

Kuqa (KCA)

(SHF)

cancelled

Refunds

30.03.202514:15

Sichuan Airlines

4173

Chongqing (CKG)

(WDS)

delayed

Refunds

30.03.202513:20

Sichuan Airlines

4246

Yining (YIN)

(QSZ)

delayed

Refunds

30.03.202513:10

Sichuan Airlines

8964

Shanghai (PVG)

Chengdu (CTU)

delayed

Refunds

30.03.202512:40

Sichuan Airlines

3230

Yinchuan (INC)

Guilin (KWL)

delayed

Refunds

30.03.202512:05

Sichuan Airlines

6484

Anshan (AOG)

Chongqing (TFU)

delayed

Refunds

30.03.202511:45

Sichuan Airlines

8293

Xuzhou (XUZ)

Shenyang (SHE)

cancelled

Refunds

30.03.202510:50

Sichuan Airlines

3312

Shanghai (PVG)

Harbin (HRB)

cancelled

Refunds

30.03.202510:00

Sichuan Airlines

4226

(SHF)

Kuqa (KCA)

cancelled

Refunds

30.03.202509:35

Sichuan Airlines

4153

(QSZ)

Kuqa (KCA)

cancelled

Refunds

30.03.202508:00

Sichuan Airlines

4101

Hami (HMI)

(SHF)

cancelled

Refunds

30.03.202507:55

Sichuan Airlines

8293

Kunming (KMG)

Xuzhou (XUZ)

cancelled

Refunds

29.03.202523:45

Sichuan Airlines

4566

Turpan (TLQ)

Korla (KRL)

cancelled

Refunds

29.03.202523:45

Sichuan Airlines

4096

Turpan (TLQ)

Korla (KRL)

cancelled

Refunds

29.03.202523:35

Sichuan Airlines

3841

Jinan (TNA)

Bangkok (BKK)

cancelled

Refunds

29.03.202522:30

Sichuan Airlines

4218

Hotan (HTN)

(QSZ)

delayed

Refunds

29.03.202522:30

Sichuan Airlines

4638

Hotan (HTN)

(QSZ)

delayed

Refunds

29.03.202522:05

Sichuan Airlines

4096

Altay (AAT)

Turpan (TLQ)

cancelled

Refunds

29.03.202522:05

Sichuan Airlines

4566

Altay (AAT)

Turpan (TLQ)

cancelled

Refunds

29.03.202518:50

Sichuan Airlines

4637

Aksu (AKU)

(QSZ)

delayed

Refunds

29.03.202518:50

Sichuan Airlines

4217

Aksu (AKU)

(QSZ)

delayed

Refunds

29.03.202518:45

Sichuan Airlines

5050

Altay (AAT)

Shanghai (XIY)

delayed

Refunds

29.03.202518:40

Sichuan Airlines

4498

(QSZ)

Aksu (AKU)

delayed

Refunds

29.03.202518:35

Sichuan Airlines

4565

Korla (KRL)

Turpan (TLQ)

cancelled

Refunds

29.03.202518:35

Sichuan Airlines

2487

Jinjiang (JJN)

Guiyang (KWE)

delayed

Refunds

29.03.202518:35

Sichuan Airlines

4095

Korla (KRL)

Turpan (TLQ)

cancelled

Refunds

29.03.202517:10

Sichuan Airlines

4497

Aksu (AKU)

(QSZ)

delayed

Refunds

29.03.202516:45

Sichuan Airlines

1487

Haikou (HAK)

Shanghai (XIY)

delayed

Refunds

29.03.202516:35

Sichuan Airlines

4438

Mudanjiang (MDG)

Heihe (HEK)

cancelled

Refunds

29.03.202514:30

Sichuan Airlines

4437

Heihe (HEK)

Mudanjiang (MDG)

cancelled

Refunds

29.03.202513:00

Sichuan Airlines

4747

Korla (KRL)

Aksu (AKU)

delayed

Refunds

29.03.202512:35

Sichuan Airlines

4487

Korla (KRL)

(YTW)

delayed

Refunds

29.03.202510:55

Sichuan Airlines

5645

Yichun (LDS)

(FYJ)

delayed

Refunds

29.03.202510:20

Sichuan Airlines

4390

Haikou (HAK)

Chongqing (CKG)

delayed

Refunds

29.03.202510:10

Sichuan Airlines

4044

Haikou (HAK)

Hangzhou (HGH)

delayed

Refunds

29.03.202510:00

Sichuan Airlines

4710

(QSZ)

Korla (KRL)

delayed

Refunds

28.03.202523:35

Sichuan Airlines

5638

Dalian (DLC)

Qingdao (TAO)

delayed

Refunds

28.03.202521:45

Sichuan Airlines

4897

(PKX)

Hefei (Luogang Airport) (HFE)

delayed

Refunds

28.03.202521:35

Sichuan Airlines

2098

(PKX)

Hangzhou (HGH)

delayed

Refunds

28.03.202521:30

Sichuan Airlines

5520

(PKX)

Shanghai (SHA)

delayed

Refunds

28.03.202521:15

Sichuan Airlines

2376

Chongqing (TFU)

(PKX)

delayed

Refunds

28.03.202521:15

Sichuan Airlines

2262

Guangzhou (CAN)

(PKX)

delayed

Refunds

28.03.202520:45

Sichuan Airlines

2452

Shanghai (PVG)

(PKX)

delayed

Refunds

28.03.202520:35

Sichuan Airlines

1574

(PKX)

Nanning (NNG)

delayed

Refunds

28.03.202520:30

Sichuan Airlines

4666

(QSZ)

Kashi (KHG)

delayed

Refunds

28.03.202519:55

Sichuan Airlines

5360

Wenzhou (WNZ)

Kunming (KMG)

delayed

Refunds

28.03.202519:55

Sichuan Airlines

5302

Guangzhou (CAN)

Lanzhou (LHW)

delayed

Refunds

28.03.202519:40

Sichuan Airlines

1928

Lanzhou (LHW)

Urumqi (URC)

delayed

Refunds

28.03.202519:35

Sichuan Airlines

8019

Chongqing (CKG)

Lanzhou (LHW)

delayed

Refunds

28.03.202519:35

Sichuan Airlines

6904

Wenzhou (WNZ)

Chongqing (TFU)

delayed

Refunds

28.03.202519:30

Sichuan Airlines

1895

Urumqi (URC)

(PKX)

delayed

Refunds

28.03.202519:30

Sichuan Airlines

1033

Shenzhen (SZX)

(PKX)

delayed

Refunds

28.03.202519:00

Sichuan Airlines

4500

Hami (HMI)

Korla (KRL)

delayed

Refunds

28.03.202518:20

Sichuan Airlines

5519

Shanghai (SHA)

(PKX)

delayed

Refunds

28.03.202518:20

Sichuan Airlines

5620

Urumqi (URC)

Lanzhou (LHW)

delayed

Refunds

28.03.202518:05

Sichuan Airlines

1761

Haikou (HAK)

Kunming (KMG)

delayed

Refunds

28.03.202517:55

Sichuan Airlines

2097

Hangzhou (HGH)

(PKX)

delayed

Refunds

28.03.202517:30

Sichuan Airlines

4268

(FYJ)

Harbin (HRB)

cancelled

Refunds

28.03.202517:30

Sichuan Airlines

8294

Xuzhou (XUZ)

Kunming (KMG)

cancelled

Refunds

28.03.202517:25

Sichuan Airlines

1668

Urumqi (URC)

Lanzhou (LHW)

delayed

Refunds

28.03.202517:25

Sichuan Airlines

1096

(PKX)

Nanning (NNG)

delayed

Refunds

28.03.202517:15

Sichuan Airlines

4152

(HXD)

Xining (XNN)

cancelled

Refunds

28.03.202517:00

Sichuan Airlines

2199

Shanghai (XIY)

Guyuan (GYU)

delayed

Refunds

28.03.202516:55

Sichuan Airlines

4884

(PKX)

Korla (KRL)

delayed

Refunds

28.03.202516:35

Sichuan Airlines

1928

Kunming (KMG)

Lanzhou (LHW)

delayed

Refunds

28.03.202516:30

Sichuan Airlines

4511

Korla (KRL)

Dunhuang (DNH)

delayed

Refunds

28.03.202515:50

Sichuan Airlines

4276

Jiamusi (JMU)

(FYJ)

cancelled

Refunds

28.03.202515:50

Sichuan Airlines

5043

Shanghai (XIY)

Korla (KRL)

delayed

Refunds

28.03.202515:40

Sichuan Airlines

1906

Chongqing (TFU)

Korla (KRL)

delayed

Refunds

28.03.202515:35

Sichuan Airlines

1510

Kunming (KMG)

(PKX)

delayed

Refunds

28.03.202515:35

Sichuan Airlines

2145

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Refunds

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