Sichuan Airlines Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

European Union Regulation 261 is the law that deals with the rights of air passengers. More precisely, this legislation covers different situations, such as rebooking, delays, flight cancellations, etc., and obligates airlines to handle individual cases with fairness and care. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to obtain compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 contains regulations regarding the process of compensation, including assistance to people affected by issues with flights. In particular, the amount of compensation you can be eligible for is up to 600 euros per person. This sum varies, according to your circumstances.

Compensation for Sichuan Airlines Flight Cancellation

First and foremost, passengers need to know that the airline must inform them about the flight cancellation. In case the airline notifies you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Sichuan Airlines Flight Delay

When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care relates to a specific aspect of EU Regulation 261/2004, which sets out regulations on assistance and compensation for travelers in the event of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:

  • Snacks and beverages appropriate for the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the place of accommodation
  • Emails or faxes and two free phone calls

Upgrading and Downgrading

When a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.

In cases, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t have to pay extra for this service.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to get reimbursement. In this case, you should be aware that the amount of compensation is entirely based on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Consider that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Moreover, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Sichuan Airlines isn’t a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Sichuan Airlines Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:

  1. Fill in this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
  2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will do our best to secure your compensation. You only incur a fee if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

08.05.202522:15

Sichuan Airlines

4021

Xuzhou (XUZ)

Hohhot (HET)

cancelled

Refunds

08.05.202522:05

Sichuan Airlines

4286

(TWC)

Korla (KRL)

cancelled

Refunds

08.05.202520:35

Sichuan Airlines

7946

Lanzhou (LHW)

Chongqing (TFU)

cancelled

Refunds

08.05.202520:10

Sichuan Airlines

4024

Tacheng (TCG)

(SHF)

delayed

Refunds

08.05.202519:35

Sichuan Airlines

5233

Jinan (TNA)

Chongqing (CKG)

cancelled

Refunds

08.05.202519:25

Sichuan Airlines

5061

Shanghai (XIY)

Golmud (GOQ)

delayed

Refunds

08.05.202518:50

Sichuan Airlines

7946

Jinchang (JIC)

Lanzhou (LHW)

cancelled

Refunds

08.05.202518:05

Sichuan Airlines

4244

Hami (HMI)

Yining (YIN)

cancelled

Refunds

08.05.202516:40

Sichuan Airlines

7945

Lanzhou (LHW)

Jinchang (JIC)

cancelled

Refunds

08.05.202516:35

Sichuan Airlines

4228

(QSZ)

Aksu (AKU)

cancelled

Refunds

08.05.202516:30

Sichuan Airlines

8954

Jinan (TNA)

Chengdu (CTU)

delayed

Refunds

08.05.202516:30

Sichuan Airlines

4163

Korla (KRL)

Bole (BPL)

delayed

Refunds

08.05.202516:30

Sichuan Airlines

4308

(SHF)

Korla (KRL)

cancelled

Refunds

08.05.202515:20

Sichuan Airlines

4074

(LLV)

Chongqing (CKG)

cancelled

Refunds

08.05.202515:10

Sichuan Airlines

4001

(TWC)

(QSZ)

cancelled

Refunds

08.05.202515:00

Sichuan Airlines

5653

(FYJ)

Jiamusi (JMU)

delayed

Refunds

08.05.202515:00

Sichuan Airlines

4243

Yining (YIN)

Hami (HMI)

cancelled

Refunds

08.05.202514:45

Sichuan Airlines

4022

Hohhot (HET)

Xuzhou (XUZ)

cancelled

Refunds

08.05.202514:40

Sichuan Airlines

7013

Guangzhou (CAN)

Tokyo (HND)

delayed

Refunds

08.05.202514:35

Sichuan Airlines

4170

Kuqa (KCA)

Korla (KRL)

cancelled

Refunds

08.05.202514:25

Sichuan Airlines

4040

Dalian (DLC)

(WUT)

delayed

Refunds

08.05.202514:10

Sichuan Airlines

7945

Chongqing (TFU)

Lanzhou (LHW)

cancelled

Refunds

08.05.202514:05

Sichuan Airlines

5073

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Refunds

08.05.202513:55

Sichuan Airlines

3126

Kunming (KMG)

Zhongwei (ZHY)

delayed

Refunds

08.05.202513:40

Sichuan Airlines

4006

Hami (HMI)

Bole (BPL)

delayed

Refunds

08.05.202513:30

Sichuan Airlines

4246

Yining (YIN)

(QSZ)

delayed

Refunds

08.05.202513:30

Sichuan Airlines

6974

Xuzhou (XUZ)

Chongqing (TFU)

delayed

Refunds

08.05.202513:00

Sichuan Airlines

4348

Yinchuan (INC)

(LFQ)

delayed

Refunds

08.05.202512:55

Sichuan Airlines

5782

Hotan (HTN)

(RQA)

delayed

Refunds

08.05.202512:55

Sichuan Airlines

6335

Chongqing (TFU)

Lanzhou (LHW)

delayed

Refunds

08.05.202512:30

Sichuan Airlines

4240

Wenzhou (WNZ)

(WDS)

delayed

Refunds

08.05.202512:20

Sichuan Airlines

4074

Shenyang (SHE)

(LLV)

cancelled

Refunds

08.05.202512:05

Sichuan Airlines

4262

Nanchang (KHN)

(LFQ)

delayed

Refunds

08.05.202511:50

Sichuan Airlines

4039

(WUT)

Dalian (DLC)

delayed

Refunds

08.05.202511:20

Sichuan Airlines

3366

Haikou (HAK)

Tianjin (TSN)

delayed

Refunds

08.05.202511:20

Sichuan Airlines

1751

Lanzhou (LHW)

Urumqi (URC)

delayed

Refunds

08.05.202511:15

Sichuan Airlines

2379

Zhengzhou (CGO)

Lanzhou (LHW)

delayed

Refunds

08.05.202511:10

Sichuan Airlines

5629

Jinan (TNA)

Hami (HMI)

delayed

Refunds

08.05.202510:45

Sichuan Airlines

4603

Chongqing (TFU)

Korla (KRL)

delayed

Refunds

08.05.202509:55

Sichuan Airlines

4002

(QSZ)

(TWC)

cancelled

Refunds

08.05.202509:40

Sichuan Airlines

4119

Lanzhou (LHW)

Hami (HMI)

delayed

Refunds

08.05.202509:30

Sichuan Airlines

4685

Dalian (DLC)

Xuzhou (XUZ)

delayed

Refunds

08.05.202509:10

Sichuan Airlines

4073

(LLV)

Shenyang (SHE)

cancelled

Refunds

08.05.202509:05

Sichuan Airlines

4039

Chongqing (TFU)

(WUT)

delayed

Refunds

08.05.202508:15

Sichuan Airlines

4227

Aksu (AKU)

(QSZ)

cancelled

Refunds

08.05.202508:15

Sichuan Airlines

4307

Korla (KRL)

(SHF)

cancelled

Refunds

08.05.202508:00

Sichuan Airlines

4305

Korla (KRL)

(QSZ)

delayed

Refunds

08.05.202508:00

Sichuan Airlines

4539

Hangzhou (HGH)

(LFQ)

delayed

Refunds

08.05.202507:50

Sichuan Airlines

9819

Almaty (ALA)

Budapest (BUD)

delayed

Refunds

08.05.202507:40

Sichuan Airlines

6971

Chongqing (TFU)

Xuzhou (XUZ)

delayed

Refunds

08.05.202507:40

Sichuan Airlines

5077

Chongqing (TFU)

Lanzhou (LHW)

delayed

Refunds

08.05.202507:05

Sichuan Airlines

3195

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Refunds

07.05.202520:55

Sichuan Airlines

4042

Haikou (HAK)

Liuzhou (LZH)

delayed

Refunds

07.05.202520:30

Sichuan Airlines

4010

Altay (AAT)

Tacheng (TCG)

cancelled

Refunds

07.05.202519:55

Sichuan Airlines

4284

Fuzhou (FOC)

Hengyang (HNY)

delayed

Refunds

07.05.202519:40

Sichuan Airlines

1290

Taiyuan (TYN)

Guangzhou (CAN)

cancelled

Refunds

07.05.202519:35

Sichuan Airlines

4318

Jiayuguan (JGN)

Jinchang (JIC)

delayed

Refunds

07.05.202519:25

Sichuan Airlines

5061

Shanghai (XIY)

Golmud (GOQ)

delayed

Refunds

07.05.202519:20

Sichuan Airlines

4174

Jinjiang (JJN)

(WDS)

delayed

Refunds

07.05.202518:35

Sichuan Airlines

4011

(UCB)

Bayannur (RLK)

delayed

Refunds

07.05.202518:30

Sichuan Airlines

1327

Taiyuan (TYN)

Urumqi (URC)

delayed

Refunds

07.05.202517:30

Sichuan Airlines

4335

Shijiazhuang (SJW)

Caledonia (CDE)

delayed

Refunds

07.05.202516:15

Sichuan Airlines

5786

Aksu (AKU)

Xinyuan (NLT)

delayed

Refunds

07.05.202516:10

Sichuan Airlines

5407

Chongqing (TFU)

Taiyuan (TYN)

delayed

Refunds

07.05.202516:10

Sichuan Airlines

1289

Guangzhou (CAN)

Taiyuan (TYN)

cancelled

Refunds

07.05.202516:05

Sichuan Airlines

4102

(SHF)

Hami (HMI)

cancelled

Refunds

07.05.202515:50

Sichuan Airlines

2733

Changzhou (CZX)

Jinzhou (JNZ)

delayed

Refunds

07.05.202515:50

Sichuan Airlines

2311

Xiamen (XMN)

Taiyuan (TYN)

delayed

Refunds

07.05.202515:20

Sichuan Airlines

4688

Haikou (HAK)

Xuzhou (XUZ)

delayed

Refunds

07.05.202514:55

Sichuan Airlines

4015

Korla (KRL)

Hami (HMI)

cancelled

Refunds

07.05.202514:50

Sichuan Airlines

4016

Hami (HMI)

Korla (KRL)

cancelled

Refunds

07.05.202514:40

Sichuan Airlines

7013

Guangzhou (CAN)

Tokyo (HND)

delayed

Refunds

07.05.202514:35

Sichuan Airlines

1327

Zhuhai (ZUH)

Taiyuan (TYN)

delayed

Refunds

07.05.202514:35

Sichuan Airlines

4017

Hohhot (HET)

Manzhouli (NZH)

delayed

Refunds

07.05.202514:25

Sichuan Airlines

4225

Kuqa (KCA)

(SHF)

cancelled

Refunds

07.05.202514:15

Sichuan Airlines

4173

Chongqing (CKG)

(WDS)

delayed

Refunds

07.05.202513:30

Sichuan Airlines

4202

(YTW)

Korla (KRL)

delayed

Refunds

07.05.202512:05

Sichuan Airlines

6484

Anshan (AOG)

Chongqing (TFU)

delayed

Refunds

07.05.202511:30

Sichuan Airlines

4030

Tianjin (TSN)

Changzhi (CIH)

delayed

Refunds

07.05.202510:00

Sichuan Airlines

4226

(SHF)

Kuqa (KCA)

cancelled

Refunds

07.05.202509:50

Sichuan Airlines

4337

Shijiazhuang (SJW)

Chifeng (CIF)

delayed

Refunds

07.05.202508:15

Sichuan Airlines

6483

Chongqing (TFU)

Anshan (AOG)

delayed

Refunds

07.05.202508:00

Sichuan Airlines

4101

Hami (HMI)

(SHF)

cancelled

Refunds

07.05.202507:50

Sichuan Airlines

4227

Aksu (AKU)

(QSZ)

cancelled

Refunds

07.05.202507:40

Sichuan Airlines

6971

Chongqing (TFU)

Xuzhou (XUZ)

delayed

Refunds

07.05.202507:10

Sichuan Airlines

3279

Shanghai (XIY)

(GXH)

delayed

Refunds

07.05.202506:50

Sichuan Airlines

4029

Chongqing (CKG)

Changzhi (CIH)

delayed

Refunds

06.05.202522:15

Sichuan Airlines

5076

Kunming (KMG)

Lanzhou (LHW)

delayed

Refunds

06.05.202521:55

Sichuan Airlines

4096

Turpan (TLQ)

Korla (KRL)

cancelled

Refunds

06.05.202521:00

Sichuan Airlines

4120

Lanzhou (LHW)

Chongqing (CKG)

delayed

Refunds

06.05.202520:05

Sichuan Airlines

8019

Chongqing (CKG)

Lanzhou (LHW)

delayed

Refunds

06.05.202519:55

Sichuan Airlines

2384

Lanzhou (LHW)

Hangzhou (HGH)

delayed

Refunds

06.05.202519:25

Sichuan Airlines

5061

Shanghai (XIY)

Golmud (GOQ)

delayed

Refunds

06.05.202518:00

Sichuan Airlines

5824

(QSZ)

Turpan (TLQ)

delayed

Refunds

06.05.202517:35

Sichuan Airlines

5069

Shanghai (XIY)

Korla (KRL)

delayed

Refunds

06.05.202516:50

Sichuan Airlines

6428

Dalian (DLC)

Rio Alzucar (RIZ)

delayed

Refunds

06.05.202516:40

Sichuan Airlines

4095

Korla (KRL)

Turpan (TLQ)

cancelled

Refunds

06.05.202516:35

Sichuan Airlines

4228

(QSZ)

Aksu (AKU)

cancelled

Refunds

06.05.202516:15

Sichuan Airlines

1710

Urumqi (URC)

Lanzhou (LHW)

delayed

Refunds

06.05.202515:45

Sichuan Airlines

2411

Hengyang (HNY)

Lanzhou (LHW)

delayed

Refunds
Yurii Moskalenko
2193 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

Claim your compensation now

Check your claim now, quickly and for free. We enforce your rights for you!