Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. According to EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that covers air passengers’ rights. More precisely, this law covers different situations, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to obtain compensation. Furthermore, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains rules concerning the process of compensation, including aid to travelers who suffered from issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per person. This sum ranges, according to your specific case.
Compensation for Shenzhen Airlines Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. If the airline notifies you less than fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Shenzhen Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on compensation and assistance to passengers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261/2004 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger receives an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you will not have to pay additional fees for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can receive reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Shenzhen Airlines is not a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Shenzhen Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202520:55 | Shenzhen Airlines 4958 | Shantou (SWA) Hangzhou (HGH) | cancelled | Refunds |
08.05.202520:35 | Shenzhen Airlines 2885 | Jinan (TNA) Chongqing (CKG) | cancelled | Refunds |
08.05.202520:30 | Shenzhen Airlines 9539 | Jingdezhen (JDZ) Shanghai (SHA) | cancelled | Refunds |
08.05.202520:25 | Shenzhen Airlines 1888 | Jingdezhen (JDZ) Beijing (PEK) | cancelled | Refunds |
08.05.202520:00 | Shenzhen Airlines 2825 | Jinan (TNA) Xiamen (XMN) | cancelled | Refunds |
08.05.202519:45 | Shenzhen Airlines 4658 | Shantou (SWA) Chongqing (TFU) | delayed | Refunds |
08.05.202519:45 | Shenzhen Airlines 3771 | Zhoushan (HSN) Xuzhou (XUZ) | cancelled | Refunds |
08.05.202519:10 | Shenzhen Airlines 2821 | Jinan (TNA) Guiyang (KWE) | cancelled | Refunds |
08.05.202518:40 | Shenzhen Airlines 2853 | Jinan (TNA) Urumqi (URC) | delayed | Refunds |
08.05.202518:35 | Shenzhen Airlines 2465 | Dalian (DLC) Baishan (NBS) | delayed | Refunds |
08.05.202518:25 | Shenzhen Airlines 2515 | Jinan (TNA) Shanghai (PVG) | cancelled | Refunds |
08.05.202517:45 | Shenzhen Airlines 9539 | Shenzhen (SZX) Jingdezhen (JDZ) | cancelled | Refunds |
08.05.202517:30 | Shenzhen Airlines 1887 | Beijing (PEK) Jingdezhen (JDZ) | cancelled | Refunds |
08.05.202516:40 | Shenzhen Airlines 8428 | Haikou (HAK) Chongqing (TFU) | cancelled | Refunds |
08.05.202515:20 | Shenzhen Airlines 3796 | (LLV) Chongqing (CKG) | cancelled | Refunds |
08.05.202515:20 | Shenzhen Airlines 8442 | Lanzhou (LHW) Chongqing (TFU) | delayed | Refunds |
08.05.202514:55 | Shenzhen Airlines 2815 | Jinan (TNA) Guiyang (KWE) | delayed | Refunds |
08.05.202514:35 | Shenzhen Airlines 1259 | Beijing (PEK) Korla (KRL) | delayed | Refunds |
08.05.202514:15 | Shenzhen Airlines 3201 | Guangzhou (CAN) Tokyo (HND) | delayed | Refunds |
08.05.202514:15 | Shenzhen Airlines 2849 | Jinan (TNA) Lanzhou (LHW) | delayed | Refunds |
08.05.202514:10 | Shenzhen Airlines 2522 | Jinan (TNA) Weihai (WEH) | delayed | Refunds |
08.05.202514:00 | Shenzhen Airlines 2844 | Urumqi (URC) Lanzhou (LHW) | delayed | Refunds |
08.05.202513:55 | Shenzhen Airlines 2826 | Jinan (TNA) Hohhot (HET) | cancelled | Refunds |
08.05.202513:45 | Shenzhen Airlines 1208 | Lanzhou (LHW) Beijing (PEK) | delayed | Refunds |
08.05.202513:05 | Shenzhen Airlines 2535 | Jinan (TNA) Nanchang (KHN) | cancelled | Refunds |
08.05.202513:00 | Shenzhen Airlines 2484 | Yinchuan (INC) (LFQ) | delayed | Refunds |
08.05.202512:50 | Shenzhen Airlines 9438 | Chongqing (TFU) Waitangi (WGN) | delayed | Refunds |
08.05.202512:25 | Shenzhen Airlines 1690 | (FYJ) Harbin (HRB) | delayed | Refunds |
08.05.202512:20 | Shenzhen Airlines 3796 | Shenyang (SHE) (LLV) | cancelled | Refunds |
08.05.202512:20 | Shenzhen Airlines 3985 | Xining (XNN) Xigaze/Rikaze (RKZ) | delayed | Refunds |
08.05.202511:45 | Shenzhen Airlines 5168 | Shanghai (XIY) Guyuan (GYU) | delayed | Refunds |
08.05.202511:40 | Shenzhen Airlines 1271 | Beijing (PEK) Lanzhou (LHW) | delayed | Refunds |
08.05.202511:15 | Shenzhen Airlines 2850 | Lanzhou (LHW) Jinan (TNA) | delayed | Refunds |
08.05.202510:25 | Shenzhen Airlines 1207 | Beijing (PEK) Lanzhou (LHW) | delayed | Refunds |
08.05.202510:15 | Shenzhen Airlines 1689 | Harbin (HRB) (FYJ) | delayed | Refunds |
08.05.202509:50 | Shenzhen Airlines 9239 | Shenzhen (SZX) Lanzhou (LHW) | delayed | Refunds |
08.05.202509:40 | Shenzhen Airlines 2441 | Lanzhou (LHW) Hami (HMI) | delayed | Refunds |
08.05.202509:10 | Shenzhen Airlines 3795 | (LLV) Shenyang (SHE) | cancelled | Refunds |
08.05.202509:00 | Shenzhen Airlines 1923 | Beijing (PEK) (WDS) | delayed | Refunds |
08.05.202508:00 | Shenzhen Airlines 5289 | Hangzhou (HGH) (LFQ) | delayed | Refunds |
08.05.202508:00 | Shenzhen Airlines 1423 | Beijing (PEK) (LPF) | delayed | Refunds |
08.05.202507:55 | Shenzhen Airlines 4713 | Wuhan (WUH) (LFQ) | delayed | Refunds |
07.05.202521:10 | Shenzhen Airlines 3206 | Tokyo (KIX) Tokyo (HND) | delayed | Refunds |
07.05.202520:55 | Shenzhen Airlines 2428 | Haikou (HAK) Liuzhou (LZH) | delayed | Refunds |
07.05.202519:55 | Shenzhen Airlines 2456 | Fuzhou (FOC) Hengyang (HNY) | delayed | Refunds |
07.05.202518:50 | Shenzhen Airlines 2604 | Taiyuan (TYN) (WDS) | delayed | Refunds |
07.05.202518:00 | Shenzhen Airlines 4266 | Xining (XNN) Taiyuan (TYN) | delayed | Refunds |
07.05.202516:20 | Shenzhen Airlines 2603 | (WDS) Taiyuan (TYN) | delayed | Refunds |
07.05.202514:55 | Shenzhen Airlines 2495 | Korla (KRL) Hami (HMI) | cancelled | Refunds |
07.05.202514:50 | Shenzhen Airlines 2496 | Hami (HMI) Korla (KRL) | cancelled | Refunds |
07.05.202514:35 | Shenzhen Airlines 1259 | Beijing (PEK) Korla (KRL) | delayed | Refunds |
07.05.202514:25 | Shenzhen Airlines 2589 | Xiamen (XMN) Taiyuan (TYN) | delayed | Refunds |
07.05.202514:15 | Shenzhen Airlines 3201 | Guangzhou (CAN) Tokyo (HND) | delayed | Refunds |
07.05.202513:20 | Shenzhen Airlines 2603 | Xiamen (XMN) (WDS) | delayed | Refunds |
07.05.202512:45 | Shenzhen Airlines 2623 | Guiyang (KWE) Taiyuan (TYN) | delayed | Refunds |
07.05.202512:35 | Shenzhen Airlines 4517 | Chengdu (CTU) Panzhihua (PZI) | delayed | Refunds |
07.05.202511:30 | Shenzhen Airlines 2422 | Tianjin (TSN) Changzhi (CIH) | delayed | Refunds |
07.05.202510:10 | Shenzhen Airlines 2823 | Shanghai (XIY) Korla (KRL) | delayed | Refunds |
07.05.202509:50 | Shenzhen Airlines 3789 | Shijiazhuang (SJW) Chifeng (CIF) | delayed | Refunds |
07.05.202509:00 | Shenzhen Airlines 1846 | Hefei (Luogang Airport) (HFE) Beijing (PEK) | cancelled | Refunds |
07.05.202506:50 | Shenzhen Airlines 2421 | Chongqing (CKG) Changzhi (CIH) | delayed | Refunds |
06.05.202522:40 | Shenzhen Airlines 9950 | Hefei (Luogang Airport) (HFE) Shenzhen (SZX) | cancelled | Refunds |
06.05.202521:15 | Shenzhen Airlines 4382 | Hefei (Luogang Airport) (HFE) Chengdu (CTU) | delayed | Refunds |
06.05.202521:10 | Shenzhen Airlines 3206 | Tokyo (KIX) Tokyo (HND) | delayed | Refunds |
06.05.202521:00 | Shenzhen Airlines 2442 | Lanzhou (LHW) Chongqing (CKG) | delayed | Refunds |
06.05.202519:45 | Shenzhen Airlines 5232 | Lanzhou (LHW) Qingyang (IQN) | delayed | Refunds |
06.05.202519:35 | Shenzhen Airlines 1277 | Beijing (PEK) Lanzhou (LHW) | delayed | Refunds |
06.05.202517:45 | Shenzhen Airlines 9539 | Shenzhen (SZX) Jingdezhen (JDZ) | delayed | Refunds |
06.05.202517:00 | Shenzhen Airlines 3207 | Shenzhen (SZX) Tokyo (HND) | delayed | Refunds |
06.05.202516:30 | Shenzhen Airlines 1221 | Beijing (PEK) Lanzhou (LHW) | delayed | Refunds |
06.05.202516:10 | Shenzhen Airlines 3220 | Tokyo (KIX) Tokyo (HND) | delayed | Refunds |
06.05.202514:35 | Shenzhen Airlines 1259 | Beijing (PEK) Korla (KRL) | delayed | Refunds |
06.05.202507:15 | Shenzhen Airlines 3205 | Tokyo (HND) Tokyo (KIX) | delayed | Refunds |
05.05.202522:25 | Shenzhen Airlines 1736 | Shenzhen (SZX) Hangzhou (HGH) | delayed | Refunds |
05.05.202521:50 | Shenzhen Airlines 4770 | Hohhot (HET) Hangzhou (HGH) | delayed | Refunds |
05.05.202521:30 | Shenzhen Airlines 1732 | Beijing (PEK) Hangzhou (HGH) | delayed | Refunds |
05.05.202521:30 | Shenzhen Airlines 4884 | Taizhou (HYN) (PKX) | delayed | Refunds |
05.05.202521:25 | Shenzhen Airlines 1740 | Chengdu (CTU) Hangzhou (HGH) | delayed | Refunds |
05.05.202521:05 | Shenzhen Airlines 4866 | Jinan (TNA) Chongqing (TFU) | delayed | Refunds |
05.05.202520:55 | Shenzhen Airlines 4958 | Shantou (SWA) Hangzhou (HGH) | delayed | Refunds |
05.05.202520:50 | Shenzhen Airlines 4798 | Shanghai (XIY) Hangzhou (HGH) | delayed | Refunds |
05.05.202520:50 | Shenzhen Airlines 4266 | Taiyuan (TYN) Tianjin (TSN) | delayed | Refunds |
05.05.202520:45 | Shenzhen Airlines 4058 | Lanzhou (LHW) Chongqing (TFU) | delayed | Refunds |
05.05.202520:45 | Shenzhen Airlines 3380 | Macau (MFM) Hangzhou (HGH) | delayed | Refunds |
05.05.202520:40 | Shenzhen Airlines 4244 | Shanghai (XIY) Tianjin (TSN) | delayed | Refunds |
05.05.202520:30 | Shenzhen Airlines 1744 | Chengdu (CTU) Hangzhou (HGH) | delayed | Refunds |
05.05.202520:30 | Shenzhen Airlines 5280 | Chongqing (TFU) Hangzhou (HGH) | delayed | Refunds |
05.05.202520:30 | Shenzhen Airlines 1730 | Beijing (PEK) Hangzhou (HGH) | delayed | Refunds |
05.05.202520:15 | Shenzhen Airlines 4858 | Chongqing (TFU) Tianjin (TSN) | delayed | Refunds |
05.05.202520:00 | Shenzhen Airlines 1683 | Beijing (PEK) Daqing (DQA) | delayed | Refunds |
05.05.202520:00 | Shenzhen Airlines 4882 | Shantou (SWA) (PKX) | delayed | Refunds |
05.05.202519:55 | Shenzhen Airlines 2456 | Fuzhou (FOC) Hengyang (HNY) | delayed | Refunds |
05.05.202519:50 | Shenzhen Airlines 4782 | Dandong (DDG) (PKX) | delayed | Refunds |
05.05.202519:45 | Shenzhen Airlines 4240 | Zhuhai (ZUH) Tianjin (TSN) | delayed | Refunds |
05.05.202519:40 | Shenzhen Airlines 4998 | Hangzhou (HGH) Chengdu (CTU) | delayed | Refunds |
05.05.202519:35 | Shenzhen Airlines 2477 | Chongqing (CKG) (LLV) | delayed | Refunds |
05.05.202519:35 | Shenzhen Airlines 1068 | (PKX) Hangzhou (HGH) | delayed | Refunds |
05.05.202519:30 | Shenzhen Airlines 1728 | Beijing (PEK) Hangzhou (HGH) | delayed | Refunds |
05.05.202519:25 | Shenzhen Airlines 3960 | Jinan (TNA) Chengdu (CTU) | delayed | Refunds |
05.05.202519:25 | Shenzhen Airlines 4182 | Shenzhen (SZX) Tianjin (TSN) | delayed | Refunds |
