Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. According to EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that covers air passengers’ rights. More precisely, this law covers different situations, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to obtain compensation. Furthermore, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains rules concerning the process of compensation, including aid to travelers who suffered from issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per person. This sum ranges, according to your specific case.
Compensation for Shenzhen Airlines Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. If the airline notifies you less than fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Shenzhen Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on compensation and assistance to passengers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261/2004 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger receives an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you will not have to pay additional fees for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can receive reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights cover all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Shenzhen Airlines is not a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Shenzhen Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will make every effort to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202521:10 | Shenzhen Airlines 3206 | Tokyo (KIX) Tokyo (HND) | delayed | Claim Refund |
29.05.202519:40 | Shenzhen Airlines 9686 | Nantong (NTG) Guangzhou (CAN) | delayed | Claim Refund |
29.05.202519:35 | Shenzhen Airlines 1277 | Beijing (PEK) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202517:45 | Shenzhen Airlines 9539 | Shenzhen (SZX) Jingdezhen (JDZ) | delayed | Claim Refund |
29.05.202517:45 | Shenzhen Airlines 2929 | Jinan (TNA) Changsha (CSX) | delayed | Claim Refund |
29.05.202517:40 | Shenzhen Airlines 4671 | Hohhot (HET) Bayannur (RLK) | delayed | Claim Refund |
29.05.202517:30 | Shenzhen Airlines 1887 | Beijing (PEK) Jingdezhen (JDZ) | delayed | Claim Refund |
29.05.202516:30 | Shenzhen Airlines 1221 | Beijing (PEK) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202516:25 | Shenzhen Airlines 2921 | Jinan (TNA) Juzhou (JUZ) | delayed | Claim Refund |
29.05.202515:30 | Shenzhen Airlines 2829 | Jinan (TNA) Xiamen (XMN) | delayed | Claim Refund |
29.05.202514:35 | Shenzhen Airlines 1259 | Beijing (PEK) Korla (KRL) | delayed | Claim Refund |
29.05.202514:30 | Shenzhen Airlines 4518 | Panzhihua (PZI) Chengdu (CTU) | cancelled | Claim Refund |
29.05.202514:20 | Shenzhen Airlines 5169 | Guyuan (GYU) Shanghai (XIY) | cancelled | Claim Refund |
29.05.202514:15 | Shenzhen Airlines 2849 | Jinan (TNA) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202514:00 | Shenzhen Airlines 2844 | Urumqi (URC) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202512:35 | Shenzhen Airlines 4517 | Chengdu (CTU) Panzhihua (PZI) | cancelled | Claim Refund |
29.05.202512:15 | Shenzhen Airlines 2827 | Jinan (TNA) Shanghai (XIY) | delayed | Claim Refund |
29.05.202512:05 | Shenzhen Airlines 2531 | Jinan (TNA) Zhuhai (ZUH) | delayed | Claim Refund |
29.05.202511:50 | Shenzhen Airlines 2857 | Jinan (TNA) Xiamen (XMN) | delayed | Claim Refund |
29.05.202511:45 | Shenzhen Airlines 5168 | Shanghai (XIY) Guyuan (GYU) | cancelled | Claim Refund |
29.05.202511:40 | Shenzhen Airlines 2546 | Jinan (TNA) Changchun (CGQ) | delayed | Claim Refund |
29.05.202509:50 | Shenzhen Airlines 9239 | Shenzhen (SZX) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202508:45 | Shenzhen Airlines 1239 | Beijing (PEK) Lanzhou (LHW) | delayed | Claim Refund |
29.05.202507:15 | Shenzhen Airlines 3205 | Tokyo (HND) Tokyo (KIX) | delayed | Claim Refund |
28.05.202523:10 | Shenzhen Airlines 2430 | (LFQ) Chongqing (CKG) | cancelled | Claim Refund |
28.05.202521:45 | Shenzhen Airlines 5054 | Huizhou (HUZ) Shanghai (SHA) | cancelled | Claim Refund |
28.05.202521:00 | Shenzhen Airlines 2430 | Tianjin (TSN) (LFQ) | cancelled | Claim Refund |
28.05.202519:40 | Shenzhen Airlines 2661 | Qingdao (TAO) Shanghai (SHA) | delayed | Claim Refund |
28.05.202519:35 | Shenzhen Airlines 2629 | Qingdao (TAO) Shanghai (PVG) | cancelled | Claim Refund |
28.05.202519:15 | Shenzhen Airlines 4783 | (PKX) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202518:50 | Shenzhen Airlines 2458 | Jixi (JXA) Dalian (DLC) | cancelled | Claim Refund |
28.05.202518:30 | Shenzhen Airlines 2697 | Qingdao (TAO) Hangzhou (HGH) | delayed | Claim Refund |
28.05.202517:55 | Shenzhen Airlines 9920 | Qingdao (TAO) Shenzhen (SZX) | cancelled | Claim Refund |
28.05.202517:10 | Shenzhen Airlines 2687 | Qingdao (TAO) Harbin (HRB) | delayed | Claim Refund |
28.05.202516:15 | Shenzhen Airlines 2457 | Dalian (DLC) Jixi (JXA) | cancelled | Claim Refund |
28.05.202515:55 | Shenzhen Airlines 5300 | Huizhou (HUZ) Nanjing (NKG) | cancelled | Claim Refund |
28.05.202515:55 | Shenzhen Airlines 2453 | Tianjin (TSN) (DBC) | delayed | Claim Refund |
28.05.202515:40 | Shenzhen Airlines 9111 | (YIC) Beijing (PEK) | cancelled | Claim Refund |
28.05.202514:40 | Shenzhen Airlines 3261 | Gonggar (LXA) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202514:35 | Shenzhen Airlines 1259 | Beijing (PEK) Korla (KRL) | delayed | Claim Refund |
28.05.202514:30 | Shenzhen Airlines 5126 | Huizhou (HUZ) Shanghai (PVG) | cancelled | Claim Refund |
28.05.202514:30 | Shenzhen Airlines 4518 | Panzhihua (PZI) Chengdu (CTU) | cancelled | Claim Refund |
28.05.202514:20 | Shenzhen Airlines 2441 | Chongqing (CKG) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202513:15 | Shenzhen Airlines 9111 | Shenzhen (SZX) (YIC) | cancelled | Claim Refund |
28.05.202513:00 | Shenzhen Airlines 2496 | Dunhuang (DNH) Hami (HMI) | delayed | Claim Refund |
28.05.202512:55 | Shenzhen Airlines 5234 | Jinchang (JIC) Lanzhou (LHW) | cancelled | Claim Refund |
28.05.202512:50 | Shenzhen Airlines 3774 | Dayong (DYG) Guiyang (KWE) | cancelled | Claim Refund |
28.05.202512:35 | Shenzhen Airlines 4517 | Chengdu (CTU) Panzhihua (PZI) | cancelled | Claim Refund |
28.05.202512:15 | Shenzhen Airlines 8572 | Huizhou (HUZ) Nanjing (NKG) | delayed | Claim Refund |
28.05.202511:05 | Shenzhen Airlines 3774 | Wuhan (WUH) Dayong (DYG) | cancelled | Claim Refund |
28.05.202511:00 | Shenzhen Airlines 4898 | Lanzhou (LHW) Wenzhou (WNZ) | delayed | Claim Refund |
28.05.202510:45 | Shenzhen Airlines 5233 | Lanzhou (LHW) Jinchang (JIC) | cancelled | Claim Refund |
28.05.202510:30 | Shenzhen Airlines 9112 | (YIC) Shenzhen (SZX) | cancelled | Claim Refund |
28.05.202510:20 | Shenzhen Airlines 2533 | Wenzhou (WNZ) Zhuhai (ZUH) | delayed | Claim Refund |
28.05.202509:50 | Shenzhen Airlines 9239 | Shenzhen (SZX) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202509:45 | Shenzhen Airlines 2429 | (LFQ) Tianjin (TSN) | cancelled | Claim Refund |
28.05.202509:40 | Shenzhen Airlines 3902 | Chongqing (TFU) Xigaze/Rikaze (RKZ) | delayed | Claim Refund |
28.05.202509:40 | Shenzhen Airlines 8192 | Wenzhou (WNZ) Yun Cheng (YCU) | delayed | Claim Refund |
28.05.202509:30 | Shenzhen Airlines 4891 | (PKX) Zhuhai (ZUH) | cancelled | Claim Refund |
28.05.202509:25 | Shenzhen Airlines 2405 | Ordos (Dongsheng) (DSN) Hohhot (HET) | delayed | Claim Refund |
28.05.202508:05 | Shenzhen Airlines 1540 | Wenzhou (WNZ) Beijing (PEK) | delayed | Claim Refund |
28.05.202507:30 | Shenzhen Airlines 2429 | Chongqing (CKG) (LFQ) | cancelled | Claim Refund |
28.05.202507:05 | Shenzhen Airlines 4367 | Chengdu (CTU) Lanzhou (LHW) | delayed | Claim Refund |
28.05.202506:55 | Shenzhen Airlines 9112 | Beijing (PEK) (YIC) | cancelled | Claim Refund |
28.05.202506:45 | Shenzhen Airlines 2405 | Chongqing (CKG) Ordos (Dongsheng) (DSN) | delayed | Claim Refund |
28.05.202506:35 | Shenzhen Airlines 2407 | Chongqing (CKG) Lanzhou (LHW) | delayed | Claim Refund |
27.05.202522:55 | Shenzhen Airlines 2466 | Dalian (DLC) Tianjin (TSN) | cancelled | Claim Refund |
27.05.202521:35 | Shenzhen Airlines 3016 | Shanghai (SHA) Zhuhai (ZUH) | delayed | Claim Refund |
27.05.202521:25 | Shenzhen Airlines 5132 | Huizhou (HUZ) Haikou (HAK) | delayed | Claim Refund |
27.05.202521:00 | Shenzhen Airlines 2442 | Lanzhou (LHW) Chongqing (CKG) | cancelled | Claim Refund |
27.05.202520:55 | Shenzhen Airlines 5247 | Qingdao (TAO) Changsha (CSX) | cancelled | Claim Refund |
27.05.202520:35 | Shenzhen Airlines 2466 | Baishan (NBS) Dalian (DLC) | cancelled | Claim Refund |
27.05.202520:35 | Shenzhen Airlines 2618 | Shanghai (SHA) Zhuhai (ZUH) | delayed | Claim Refund |
27.05.202520:20 | Shenzhen Airlines 2501 | Beijing (PEK) Zhuhai (ZUH) | cancelled | Claim Refund |
27.05.202519:50 | Shenzhen Airlines 2502 | Zhuhai (ZUH) Beijing (PEK) | cancelled | Claim Refund |
27.05.202519:45 | Shenzhen Airlines 4717 | Wuhan (WUH) Zhuhai (ZUH) | delayed | Claim Refund |
27.05.202519:45 | Shenzhen Airlines 1277 | Beijing (PEK) Lanzhou (LHW) | delayed | Claim Refund |
27.05.202519:35 | Shenzhen Airlines 9922 | Qingdao (TAO) Shenzhen (SZX) | cancelled | Claim Refund |
27.05.202519:35 | Shenzhen Airlines 2629 | Qingdao (TAO) Shanghai (PVG) | cancelled | Claim Refund |
27.05.202519:05 | Shenzhen Airlines 2682 | Qingdao (TAO) Urumqi (URC) | delayed | Claim Refund |
27.05.202519:00 | Shenzhen Airlines 2432 | Tianjin (TSN) Dongying (DOY) | cancelled | Claim Refund |
27.05.202518:40 | Shenzhen Airlines 3766 | Tianjin (TSN) (WUT) | delayed | Claim Refund |
27.05.202518:35 | Shenzhen Airlines 1907 | Beijing (PEK) Zhuhai (ZUH) | delayed | Claim Refund |
27.05.202518:35 | Shenzhen Airlines 2465 | Dalian (DLC) Baishan (NBS) | cancelled | Claim Refund |
27.05.202518:25 | Shenzhen Airlines 2769 | Qingdao (TAO) Dayong (DYG) | delayed | Claim Refund |
27.05.202518:15 | Shenzhen Airlines 2536 | Zhuhai (ZUH) Nanchang (KHN) | delayed | Claim Refund |
27.05.202517:35 | Shenzhen Airlines 2442 | Hami (HMI) Lanzhou (LHW) | cancelled | Claim Refund |
27.05.202517:30 | Shenzhen Airlines 1887 | Beijing (PEK) Jingdezhen (JDZ) | delayed | Claim Refund |
27.05.202516:40 | Shenzhen Airlines 2465 | Tianjin (TSN) Dalian (DLC) | cancelled | Claim Refund |
27.05.202516:15 | Shenzhen Airlines 3784 | Changzhi (CIH) Tianjin (TSN) | delayed | Claim Refund |
27.05.202516:00 | Shenzhen Airlines 2454 | (DBC) Tianjin (TSN) | cancelled | Claim Refund |
27.05.202515:35 | Shenzhen Airlines 2535 | Nanchang (KHN) Zhuhai (ZUH) | delayed | Claim Refund |
27.05.202514:50 | Shenzhen Airlines 2638 | Hangzhou (HGH) Zhuhai (ZUH) | delayed | Claim Refund |
27.05.202514:30 | Shenzhen Airlines 4518 | Panzhihua (PZI) Chengdu (CTU) | cancelled | Claim Refund |
27.05.202513:25 | Shenzhen Airlines 2453 | Tianjin (TSN) (DBC) | cancelled | Claim Refund |
27.05.202512:35 | Shenzhen Airlines 4517 | Chengdu (CTU) Panzhihua (PZI) | cancelled | Claim Refund |
27.05.202512:20 | Shenzhen Airlines 3985 | Xining (XNN) Xigaze/Rikaze (RKZ) | delayed | Claim Refund |
27.05.202511:45 | Shenzhen Airlines 5168 | Shanghai (XIY) Guyuan (GYU) | delayed | Claim Refund |
27.05.202511:30 | Shenzhen Airlines 2431 | Dongying (DOY) Tianjin (TSN) | cancelled | Claim Refund |
27.05.202509:40 | Shenzhen Airlines 2441 | Lanzhou (LHW) Hami (HMI) | cancelled | Claim Refund |
