Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. According to EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance. Passenger Rights Under EU 261/2004 EU Regulation 261 is the legislation that covers air passengers’ rights. In particular, this regulation covers diverse cases, such as flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article. Right to Compensation European Union Regulation 261 includes rules concerning the compensation process, including aid for passengers who suffered from flight problems. Specifically, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, according to your circumstances. Compensation for Jazeera Airways Flight Cancellation First and foremost, passengers should be aware that the airline is required to notify them about the flight cancellation. In case the airline informs you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros. At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Compensation for Jazeera Airways Flight Delay When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination. Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below: Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance€0€250€250All flights up to 1500 km€0€400€400All flights between 1500 km and 3500 km€0€400€400All intra-EU flights over 3500 km€0€300€600All non-EU flights over 3500 km Right to Care Right to Care relates to a specific aspect of EU Regulation 261/2004, which sets out standard rules on assistance and compensation for travelers in cases of denied boarding, flight cancellations, or long delays. The “Right to Care” under EU 261 obliges airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include: Snacks and beverages appropriate to the waiting time Hotel accommodation if an overnight stay becomes necessary Transport between the airport and the place of accommodation Emails or faxes and two free phone calls Upgrading and Downgrading When a passenger receives an alternative flight, it is good to know about upgrading and downgrading the flight’s class. In cases, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t have to pay extra for this upgrade. Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you can get reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight: 30% of the flight tickets cost for a 1,500 km distance or less; 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance; 75% of the ticket price for flights with a 3,500+ km distance. Consider that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU. When Are You Not Entitled to Compensation? Unfortunately, there are cases, when passengers aren’t eligible for compensation for cancelled or delayed flights. Particularly, we refer to extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows: Bad weather conditions and natural disasters; Political circumstances (related security risks, terrorist attacks); A collision of the aircraft and foreign objects (birds, for instance); Unruly or very ill passengers; Strikes (that are not caused by the airline’s crew). Moreover, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation. Which Flights are Covered by EU 261/2004? EU Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Jazeera Airways is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU. ItineraryCovered by EU 261Flights departing from the EU airports✔️ YesFlights arriving at the EU airports❌ No How to Claim Jazeera Airways Compensation Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should be aware of the process to seek compensation. To apply for compensation, follow these steps: Fill in our form. You’ll need to provide details such as your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws well and will strive to get you your compensation. You only incur a fee if we win your case.