Mahan Air Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights get delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. According to EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

The EU 261 is the regulation that deals with the rights of air passengers. In particular, this regulation covers different situations, such as flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.

Right to Compensation

EU Regulation 261 includes regulations regarding the compensation process, including aid to travelers who suffered from issues with flights. In particular, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, based on your specific case.

Compensation for Mahan Air Flight Cancellation

First and foremost, passengers need to know that the airline must inform them about the cancellation of their flight. If the airline informs you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Mahan Air Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline also must provide a passenger with beverages, some food, and accommodation. See essential details about compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes regulations on assistance and compensation for travelers in cases of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU261 obliges airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:

• Snacks and beverages appropriate for the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the hotel
• Emails or faxes and two free phone calls

Upgrading and Downgrading

In situations where a passenger receives an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay extra for this service.

Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. In this case, you should be aware that the amount of compensation fully depends on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

In addition, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Mahan Air is not a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Mahan Air Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to claim compensation. To apply for compensation, follow these steps:

1. Complete our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
2. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You are only charged if we win your case.

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