Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU 261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Lion Air flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that deals with the rights of air passengers. Specifically, this legislation covers different situations, including flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any passenger who underwent certain inconveniences is entitled to receive compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses rules regarding the process of compensation, including aid to people experiencing air travel disruptions. In particular, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, based on your circumstances.
Lion Air Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline is required to notify them about the flight cancellation. In case the airline informs you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Lion Air Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with refreshments, meals, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care relates to a specific aspect of EU Regulation 261/2004, which establishes standard rules on assistance and compensation to passengers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261/2004 requires airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Meals and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay extra for this upgrade.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you have a right to obtain reimbursement. Here, you should be aware that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers aren’t eligible for compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Lion Air isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Lion Air Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will do our best to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202619:50 | Lion Air 675 | (BPN) (UPG) | Delayed | Claim Refund |
07.01.202618:50 | Lion Air 352 | (CGK) (PDG) | Delayed | Claim Refund |
07.01.202618:40 | Lion Air 260 | (SUB) (BPN) | Delayed | Claim Refund |
07.01.202618:15 | Lion Air 276 | (YIA) (PKU) | Delayed | Claim Refund |
07.01.202616:45 | Lion Air 268 | (SUB) (TRK) | Delayed | Claim Refund |
07.01.202615:25 | Lion Air 3560 | (YIA) (DPS) | Delayed | Claim Refund |
07.01.202614:50 | Lion Air 793 | (GTO) (UPG) | Delayed | Claim Refund |
07.01.202614:15 | Lion Air 569 | (DPS) (YIA) | Delayed | Claim Refund |
07.01.202613:30 | Lion Air 660 | (DPS) (BPN) | Delayed | Claim Refund |
07.01.202612:40 | Lion Air 892 | (UPG) (GTO) | Delayed | Claim Refund |
07.01.202612:40 | Lion Air 670 | (BPN) (YIA) | Delayed | Claim Refund |
07.01.202609:00 | Lion Air 522 | (YIA) (BDJ) | Delayed | Claim Refund |
07.01.202608:40 | Lion Air 641 | (UPG) (YIA) | Delayed | Claim Refund |
07.01.202607:55 | Lion Air 264 | (SUB) (BPN) | Delayed | Claim Refund |
07.01.202607:55 | Lion Air 990 | (SUB) (DPS) | Delayed | Claim Refund |
07.01.202607:00 | Lion Air 746 | (DPS) (UPG) | Delayed | Claim Refund |
07.01.202606:55 | Lion Air 741 | (UPG) (DPS) | Delayed | Claim Refund |
06.01.202622:35 | Lion Air 15 | (DPS) (CGK) | Delayed | Claim Refund |
06.01.202620:00 | Lion Air 215 | (KNO) (CGK) | Delayed | Claim Refund |
06.01.202619:50 | Lion Air 675 | (BPN) (UPG) | Delayed | Claim Refund |
06.01.202618:50 | Lion Air 747 | (UPG) (DPS) | Delayed | Claim Refund |
06.01.202618:30 | Lion Air 383 | (KNO) (CGK) | Delayed | Claim Refund |
06.01.202618:30 | Lion Air 567 | (DPS) (YIA) | Delayed | Claim Refund |
06.01.202618:15 | Lion Air 665 | (UPG) (YIA) | Delayed | Claim Refund |
06.01.202618:00 | Lion Air 662 | (UPG) (BPN) | Delayed | Claim Refund |
06.01.202617:25 | Lion Air 271 | (KOE) (DPS) | Delayed | Claim Refund |
06.01.202617:20 | Lion Air 963 | (KNO) (YIA) | Delayed | Claim Refund |
06.01.202617:10 | Lion Air 613 | (PGK) (CGK) | Delayed | Claim Refund |
06.01.202617:10 | Lion Air 521 | (BDJ) (YIA) | Delayed | Claim Refund |
06.01.202616:35 | Lion Air 309 | (KNO) (CGK) | Delayed | Claim Refund |
06.01.202615:55 | Lion Air 625 | (BPN) (SRG) | Delayed | Claim Refund |
06.01.202615:40 | Lion Air 977 | (KNO) (BTH) | Delayed | Claim Refund |
06.01.202615:30 | Lion Air 205 | (KNO) (CGK) | Delayed | Claim Refund |
06.01.202615:25 | Lion Air 3560 | (YIA) (DPS) | Delayed | Claim Refund |
06.01.202615:25 | Lion Air 175 | (TKG) (CGK) | Delayed | Claim Refund |
06.01.202615:00 | Lion Air 797 | (UPG) (CGK) | Delayed | Claim Refund |
06.01.202614:15 | Lion Air 569 | (DPS) (YIA) | Delayed | Claim Refund |
06.01.202614:15 | Lion Air 229 | (BTH) (PDG) | Delayed | Claim Refund |
06.01.202614:10 | Lion Air 661 | (YIA) (BPN) | Delayed | Claim Refund |
06.01.202613:30 | Lion Air 973 | (BTH) (KNO) | Delayed | Claim Refund |
06.01.202613:30 | Lion Air 660 | (DPS) (BPN) | Delayed | Claim Refund |
06.01.202612:40 | Lion Air 892 | (UPG) (GTO) | Delayed | Claim Refund |
06.01.202610:40 | Lion Air 973 | (SUB) (BTH) | Delayed | Claim Refund |
06.01.202609:00 | Lion Air 522 | (YIA) (BDJ) | Delayed | Claim Refund |
06.01.202607:01 | Lion Air 971 | (SUB) (BTH) | Delayed | Claim Refund |
05.01.202618:30 | Lion Air 567 | (DPS) (YIA) | Delayed | Claim Refund |
05.01.202616:45 | Lion Air 268 | (SUB) (TRK) | Delayed | Claim Refund |
05.01.202614:15 | Lion Air 569 | (DPS) (YIA) | Delayed | Claim Refund |
05.01.202611:25 | Lion Air 944 | (UPG) (SOQ) | Delayed | Claim Refund |
05.01.202608:40 | Lion Air 641 | (UPG) (YIA) | Delayed | Claim Refund |
05.01.202606:10 | Lion Air 279 | (PKU) (YIA) | Delayed | Claim Refund |
04.01.202619:15 | Lion Air 3669 | (YIA) (BPN) | Delayed | Claim Refund |
04.01.202618:15 | Lion Air 665 | (UPG) (YIA) | Delayed | Claim Refund |
04.01.202617:45 | Lion Air 3668 | (BPN) (YIA) | Delayed | Claim Refund |
04.01.202617:25 | Lion Air 271 | (KOE) (DPS) | Delayed | Claim Refund |
04.01.202617:20 | Lion Air 963 | (KNO) (YIA) | Delayed | Claim Refund |
04.01.202617:15 | Lion Air 613 | (PGK) (CGK) | Delayed | Claim Refund |
04.01.202616:45 | Lion Air 268 | (SUB) (TRK) | Delayed | Claim Refund |
04.01.202616:20 | Lion Air 10 | (CGK) (DPS) | Delayed | Claim Refund |
04.01.202616:10 | Lion Air 228 | (PDG) (BTH) | Delayed | Claim Refund |
04.01.202615:55 | Lion Air 625 | (BPN) (SRG) | Delayed | Claim Refund |
04.01.202614:55 | Lion Air 924 | (DPS) (KOE) | Delayed | Claim Refund |
04.01.202614:25 | Lion Air 745 | (UPG) (DPS) | Delayed | Claim Refund |
04.01.202614:15 | Lion Air 229 | (BTH) (PDG) | Delayed | Claim Refund |
04.01.202614:00 | Lion Air 128 | (CGK) (TJQ) | Delayed | Claim Refund |
04.01.202612:45 | Lion Air 799 | (DJJ) (SOQ) | Delayed | Claim Refund |
04.01.202612:40 | Lion Air 670 | (BPN) (YIA) | Delayed | Claim Refund |
04.01.202612:40 | Lion Air 892 | (UPG) (GTO) | Delayed | Claim Refund |
04.01.202612:30 | Lion Air 925 | (KOE) (DPS) | Delayed | Claim Refund |
04.01.202612:25 | Lion Air 845 | (BDJ) (DPS) | Delayed | Claim Refund |
04.01.202611:10 | Lion Air 560 | (YIA) (DPS) | Delayed | Claim Refund |
04.01.202610:15 | Lion Air 640 | (YIA) (UPG) | Delayed | Claim Refund |
04.01.202609:45 | Lion Air 880 | (AMQ) (LUV) | Delayed | Claim Refund |
04.01.202609:25 | Lion Air 238 | (PKU) (BTH) | Delayed | Claim Refund |
04.01.202607:00 | Lion Air 929 | (DPS) (SUB) | Delayed | Claim Refund |
04.01.202606:10 | Lion Air 279 | (PKU) (YIA) | Delayed | Claim Refund |
03.01.202619:15 | Lion Air 3669 | (YIA) (BPN) | Delayed | Claim Refund |
03.01.202618:30 | Lion Air 567 | (DPS) (YIA) | Delayed | Claim Refund |
03.01.202616:45 | Lion Air 268 | (SUB) (TRK) | Delayed | Claim Refund |
03.01.202614:15 | Lion Air 569 | (DPS) (YIA) | Delayed | Claim Refund |
03.01.202614:10 | Lion Air 661 | (YIA) (BPN) | Delayed | Claim Refund |
03.01.202614:00 | Lion Air 128 | (CGK) (TJQ) | Delayed | Claim Refund |
03.01.202612:45 | Lion Air 799 | (DJJ) (SOQ) | Delayed | Claim Refund |
03.01.202612:40 | Lion Air 670 | (BPN) (YIA) | Delayed | Claim Refund |
03.01.202611:25 | Lion Air 944 | (UPG) (SOQ) | Delayed | Claim Refund |
03.01.202610:15 | Lion Air 640 | (YIA) (UPG) | Delayed | Claim Refund |
03.01.202609:00 | Lion Air 522 | (YIA) (BDJ) | Delayed | Claim Refund |
03.01.202606:05 | Lion Air 353 | (PDG) (CGK) | Delayed | Claim Refund |
02.01.202618:50 | Lion Air 352 | (CGK) (PDG) | Delayed | Claim Refund |
02.01.202617:10 | Lion Air 521 | (BDJ) (YIA) | Delayed | Claim Refund |
02.01.202616:45 | Lion Air 268 | (SUB) (TRK) | Delayed | Claim Refund |
02.01.202615:30 | Lion Air 945 | (SOQ) (UPG) | Delayed | Claim Refund |
02.01.202615:25 | Lion Air 3560 | (YIA) (DPS) | Delayed | Claim Refund |
02.01.202615:20 | Lion Air 799 | (SOQ) (MDC) | Delayed | Claim Refund |
02.01.202614:50 | Lion Air 793 | (GTO) (UPG) | Delayed | Claim Refund |
02.01.202614:15 | Lion Air 569 | (DPS) (YIA) | Delayed | Claim Refund |
02.01.202614:10 | Lion Air 661 | (YIA) (BPN) | Delayed | Claim Refund |
02.01.202614:05 | Lion Air 643 | (UPG) (YIA) | Delayed | Claim Refund |
02.01.202614:00 | Lion Air 128 | (CGK) (TJQ) | Delayed | Claim Refund |
02.01.202612:45 | Lion Air 799 | (DJJ) (SOQ) | Delayed | Claim Refund |
