Whenever flights are delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. Under EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on Royal Jordanian flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
The EU 261 is the law that deals with air passengers’ rights. Specifically, this regulation covers different situations, such as delays, flight cancellations, rebooking, etc., and obligates airlines to resolve individual cases with fairness and care. If the incident happens as a result of the airline’s fault, any traveler who experienced certain inconveniences is entitled to obtain compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses regulations regarding the process of compensation, including assistance to travelers who suffered from air travel disruptions. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, according to your specific case.
Royal Jordanian Flight Cancellation Compensation
First and foremost, travelers need to know that the airline must inform them about the flight cancellation. If the airline informs you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Royal Jordanian Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261 obliges airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Food and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to receive reimbursement. In this case, you should be aware that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Royal Jordanian is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Royal Jordanian Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will make every effort to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202616:10 | Royal Jordanian 3728 | (IST) (ADB) | Delayed | Claim Refund |
06.01.202621:45 | Royal Jordanian 3585 | (FCO) (TRS) | Delayed | Claim Refund |
06.01.202611:15 | Royal Jordanian 551 | (AMM) (TUN) | Delayed | Claim Refund |
05.01.202620:33 | Royal Jordanian 7764 | (ORD) (TUS) | Delayed | Claim Refund |
05.01.202618:55 | Royal Jordanian 3845 | (DOH) (NBO) | Delayed | Claim Refund |
05.01.202616:20 | Royal Jordanian 3252 | (KUL) (BKK) | Delayed | Claim Refund |
05.01.202614:50 | Royal Jordanian 156 | (GVA) (AMM) | Delayed | Claim Refund |
05.01.202610:50 | Royal Jordanian 155 | (AMM) (GVA) | Delayed | Claim Refund |
05.01.202610:45 | Royal Jordanian 3806 | (DAC) (DOH) | Delayed | Claim Refund |
04.01.202617:20 | Royal Jordanian 3574 | (FCO) (GOA) | Delayed | Claim Refund |
04.01.202611:35 | Royal Jordanian 137 | (AMM) (BER) | Delayed | Claim Refund |
04.01.202610:45 | Royal Jordanian 3806 | (DAC) (DOH) | Delayed | Claim Refund |
04.01.202610:15 | Royal Jordanian 3820 | (CMB) (DOH) | Delayed | Claim Refund |
04.01.202608:10 | Royal Jordanian 3736 | (IST) (BUD) | Delayed | Claim Refund |
03.01.202621:35 | Royal Jordanian 3583 | (FCO) (TRN) | Delayed | Claim Refund |
03.01.202620:33 | Royal Jordanian 7764 | (ORD) (TUS) | Delayed | Claim Refund |
03.01.202617:20 | Royal Jordanian 3582 | (FCO) (TRS) | Delayed | Claim Refund |
03.01.202617:15 | Royal Jordanian 3593 | (FCO) (TRN) | Delayed | Claim Refund |
03.01.202615:05 | Royal Jordanian 156 | (GVA) (AMM) | Delayed | Claim Refund |
03.01.202612:14 | Royal Jordanian 7732 | (RIC) (ORD) | Delayed | Claim Refund |
03.01.202611:40 | Royal Jordanian 640 | (AMM) (KWI) | Delayed | Claim Refund |
03.01.202611:05 | Royal Jordanian 155 | (AMM) (GVA) | Delayed | Claim Refund |
03.01.202610:30 | Royal Jordanian 109 | (AMM) (MAD) | Delayed | Claim Refund |
03.01.202608:10 | Royal Jordanian 3736 | (IST) (BUD) | Delayed | Claim Refund |
02.01.202617:05 | Royal Jordanian 7998 | (ORD) (OMA) | Delayed | Claim Refund |
01.01.202620:35 | Royal Jordanian 7387 | (ORD) (MCI) | Delayed | Claim Refund |
31.12.202520:33 | Royal Jordanian 7764 | (ORD) (TUS) | Delayed | Claim Refund |
31.12.202520:20 | Royal Jordanian 3842 | (DOH) (AMM) | Delayed | Claim Refund |
31.12.202514:50 | Royal Jordanian 3720 | (IST) (SJJ) | Delayed | Claim Refund |
31.12.202513:30 | Royal Jordanian 512 | (CAI) (AQJ) | Delayed | Claim Refund |
31.12.202511:40 | Royal Jordanian 3562 | (CTA) (FCO) | Delayed | Claim Refund |
31.12.202510:30 | Royal Jordanian 302 | (AMM) (AQJ) | Delayed | Claim Refund |
31.12.202502:00 | Royal Jordanian 3835 | (DOH) (LHE) | Delayed | Claim Refund |
31.12.202500:14 | Royal Jordanian 7392 | (SEA) (ORD) | Cancelled | Claim Refund |
30.12.202517:20 | Royal Jordanian 3591 | (FCO) (SUF) | Delayed | Claim Refund |
28.12.202523:50 | Royal Jordanian 3202 | (AMM) (MCT) | Delayed | Claim Refund |
28.12.202517:50 | Royal Jordanian 820 | (AMM) (EBL) | Delayed | Claim Refund |
28.12.202517:17 | Royal Jordanian 7652 | (ORD) (DCA) | Delayed | Claim Refund |
28.12.202517:05 | Royal Jordanian 7998 | (ORD) (OMA) | Cancelled | Claim Refund |
28.12.202514:50 | Royal Jordanian 126 | (FRA) (AMM) | Delayed | Claim Refund |
28.12.202501:15 | Royal Jordanian 824 | (AMM) (EBL) | Delayed | Claim Refund |
27.12.202521:50 | Royal Jordanian 3561 | (FCO) (CTA) | Delayed | Claim Refund |
27.12.202520:58 | Royal Jordanian 7330 | (ORD) (ELP) | Delayed | Claim Refund |
27.12.202518:40 | Royal Jordanian 3253 | (BKK) (KUL) | Delayed | Claim Refund |
27.12.202517:35 | Royal Jordanian 3559 | (FCO) (BRI) | Delayed | Claim Refund |
27.12.202517:20 | Royal Jordanian 3574 | (FCO) (GOA) | Delayed | Claim Refund |
27.12.202517:05 | Royal Jordanian 3251 | (BKK) (KUL) | Delayed | Claim Refund |
27.12.202514:50 | Royal Jordanian 126 | (FRA) (AMM) | Delayed | Claim Refund |
27.12.202511:20 | Royal Jordanian 7637 | (ORD) (SEA) | Delayed | Claim Refund |
27.12.202510:40 | Royal Jordanian 3732 | (ADB) (IST) | Delayed | Claim Refund |
27.12.202509:45 | Royal Jordanian 7876 | (ORD) (YYZ) | Delayed | Claim Refund |
26.12.202517:35 | Royal Jordanian 614 | (AMM) (DXB) | Delayed | Claim Refund |
26.12.202510:15 | Royal Jordanian 652 | (AMM) (DOH) | Delayed | Claim Refund |
26.12.202508:50 | Royal Jordanian 3836 | (LHE) (DOH) | Delayed | Claim Refund |
26.12.202504:20 | Royal Jordanian 3813 | (KHI) (DOH) | Delayed | Claim Refund |
25.12.202517:45 | Royal Jordanian 814 | (AMM) (BGW) | Delayed | Claim Refund |
25.12.202512:20 | Royal Jordanian 517 | (AMM) (ALG) | Delayed | Claim Refund |
25.12.202510:15 | Royal Jordanian 3558 | (CTA) (FCO) | Delayed | Claim Refund |
24.12.202510:26 | Royal Jordanian 7012 | (BNA) (ORD) | Delayed | Claim Refund |
23.12.202520:35 | Royal Jordanian 821 | (EBL) (AMM) | Delayed | Claim Refund |
23.12.202517:50 | Royal Jordanian 820 | (AMM) (EBL) | Delayed | Claim Refund |
08.12.202502:30 | Royal Jordanian 3814 | (DOH) (KHI) | Delayed | Claim Refund |
07.12.202519:35 | Royal Jordanian 7870 | (ORD) (DAY) | Cancelled | Claim Refund |
07.12.202519:08 | Royal Jordanian 7112 | (ORD) (CMH) | Cancelled | Claim Refund |
07.12.202518:48 | Royal Jordanian 7501 | (ORD) (TYS) | Cancelled | Claim Refund |
07.12.202518:34 | Royal Jordanian 7953 | (ORD) (YYZ) | Cancelled | Claim Refund |
07.12.202518:05 | Royal Jordanian 3254 | (KUL) (BKK) | Delayed | Claim Refund |
07.12.202517:05 | Royal Jordanian 3251 | (BKK) (KUL) | Delayed | Claim Refund |
07.12.202515:22 | Royal Jordanian 7535 | (STL) (ORD) | Delayed | Claim Refund |
07.12.202514:50 | Royal Jordanian 7505 | (CLT) (ORD) | Delayed | Claim Refund |
07.12.202514:45 | Royal Jordanian 7861 | (PIT) (ORD) | Delayed | Claim Refund |
07.12.202514:39 | Royal Jordanian 7934 | (OMA) (ORD) | Delayed | Claim Refund |
07.12.202514:32 | Royal Jordanian 7401 | (MCI) (ORD) | Delayed | Claim Refund |
07.12.202514:31 | Royal Jordanian 7179 | (CMH) (ORD) | Delayed | Claim Refund |
07.12.202513:59 | Royal Jordanian 7674 | (STL) (ORD) | Delayed | Claim Refund |
07.12.202513:40 | Royal Jordanian 551 | (AMM) (TUN) | Delayed | Claim Refund |
07.12.202513:36 | Royal Jordanian 7003 | (MIA) (ORD) | Delayed | Claim Refund |
07.12.202513:18 | Royal Jordanian 7839 | (OKC) (ORD) | Delayed | Claim Refund |
07.12.202513:10 | Royal Jordanian 7695 | (YYZ) (ORD) | Delayed | Claim Refund |
07.12.202513:09 | Royal Jordanian 7926 | (LIT) (ORD) | Delayed | Claim Refund |
07.12.202512:56 | Royal Jordanian 7230 | (DTW) (ORD) | Cancelled | Claim Refund |
07.12.202511:58 | Royal Jordanian 7059 | (MSP) (ORD) | Delayed | Claim Refund |
07.12.202511:54 | Royal Jordanian 7805 | (BWI) (ORD) | Cancelled | Claim Refund |
07.12.202511:44 | Royal Jordanian 7732 | (RIC) (ORD) | Delayed | Claim Refund |
07.12.202511:40 | Royal Jordanian 3562 | (CTA) (FCO) | Delayed | Claim Refund |
07.12.202511:36 | Royal Jordanian 7459 | (MCI) (ORD) | Delayed | Claim Refund |
07.12.202510:50 | Royal Jordanian 7729 | (AUS) (ORD) | Delayed | Claim Refund |
07.12.202510:45 | Royal Jordanian 7963 | (BOS) (ORD) | Delayed | Claim Refund |
07.12.202510:40 | Royal Jordanian 7807 | (MSY) (ORD) | Delayed | Claim Refund |
07.12.202510:15 | Royal Jordanian 3558 | (CTA) (FCO) | Delayed | Claim Refund |
07.12.202509:50 | Royal Jordanian 7617 | (LAX) (ORD) | Delayed | Claim Refund |
07.12.202509:45 | Royal Jordanian 33 | (AMM) (MST) | Cancelled | Claim Refund |
07.12.202507:26 | Royal Jordanian 7249 | (DEN) (ORD) | Delayed | Claim Refund |
07.12.202507:26 | Royal Jordanian 7706 | (PHX) (ORD) | Delayed | Claim Refund |
07.12.202507:22 | Royal Jordanian 7385 | (BNA) (ORD) | Delayed | Claim Refund |
07.12.202507:00 | Royal Jordanian 7099 | (LAS) (ORD) | Cancelled | Claim Refund |
07.12.202506:45 | Royal Jordanian 7015 | (ABQ) (ORD) | Delayed | Claim Refund |
07.12.202506:38 | Royal Jordanian 7294 | (ICT) (ORD) | Delayed | Claim Refund |
07.12.202506:30 | Royal Jordanian 7708 | (PHX) (ORD) | Delayed | Claim Refund |
07.12.202506:15 | Royal Jordanian 7073 | (SAN) (ORD) | Cancelled | Claim Refund |
