Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. According to EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Batik Air flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the legislation that deals with the rights of air passengers. Specifically, this law covers diverse cases, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 encompasses regulations regarding the process of compensation, including assistance to people affected by air travel disruptions. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum ranges, depending on your specific case.
Batik Air Flight Cancellation Compensation
First and foremost, travelers should be aware that the airline must inform them about the flight cancellation. If the airline notifies you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger might be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Batik Air Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with beverages, some food, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes common rules on assistance and compensation for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261/2004 requires airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Snacks and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you can receive reimbursement. Here, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Batik Air isn’t a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Batik Air Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will strive to get you your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.12.202523:10 | Batik Air 194 | Perth (PER) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202523:10 | Batik Air 5194 | Perth (PER) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202522:05 | Batik Air 7231 | Kuala Lumpur (KUL) Kochi (COK) | Delayed | Claim Refund |
06.12.202521:50 | Batik Air 670 | Kuala Lumpur (KUL) Kunming (KMG) | Delayed | Claim Refund |
06.12.202521:40 | Batik Air 806 | Singapore (SIN) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202521:00 | Batik Air 295 | Kuala Lumpur (KUL) Male (MLE) | Delayed | Claim Refund |
06.12.202520:20 | Batik Air 166 | Kuala Lumpur (KUL) Dhaka (DAC) | Delayed | Claim Refund |
06.12.202520:15 | Batik Air 523 | Bangkok (DMK) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202520:15 | Batik Air 223 | Kuala Lumpur (KUL) Tiruchirapally (TRZ) | Delayed | Claim Refund |
06.12.202520:00 | Batik Air 2403 | Kuala Lumpur (KUL) Johor Bahru (JHB) | Delayed | Claim Refund |
06.12.202520:00 | Batik Air 336 | Kuala Lumpur (KUL) Pekanbaru (PKU) | Delayed | Claim Refund |
06.12.202519:50 | Batik Air 215 | Kuala Lumpur (KUL) Mumbai (BOM) | Delayed | Claim Refund |
06.12.202519:25 | Batik Air 7310 | Denpasar (DPS) Jakarta (HLP) | Delayed | Claim Refund |
06.12.202519:00 | Batik Air 1006 | Kuala Lumpur (KUL) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
06.12.202518:30 | Batik Air 2107 | Penang (PEN) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202518:10 | Batik Air 184 | Kuala Lumpur (KUL) Kathmandu (KTM) | Delayed | Claim Refund |
06.12.202518:05 | Batik Air 529 | Bangkok (DMK) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202518:05 | Batik Air 205 | Kuala Lumpur (KUL) New Delhi (DEL) | Delayed | Claim Refund |
06.12.202518:05 | Batik Air 522 | Kuala Lumpur (KUL) Bangkok (DMK) | Delayed | Claim Refund |
06.12.202518:00 | Batik Air 325 | Jakarta (KNO) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202517:55 | Batik Air 392 | Kuala Lumpur (KUL) Jakarta (CGK) | Delayed | Claim Refund |
06.12.202517:35 | Batik Air 6677 | (AAP) Jakarta (CGK) | Delayed | Claim Refund |
06.12.202517:10 | Batik Air 808 | Singapore (SIN) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202517:00 | Batik Air 135 | Kuala Lumpur (KUL) Karachi (KHI) | Delayed | Claim Refund |
06.12.202517:00 | Batik Air 1005 | Kota-Kinabalu (BKI) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202517:00 | Batik Air 1636 | Kuala Lumpur (KUL) Kuching (KCH) | Delayed | Claim Refund |
06.12.202516:45 | Batik Air 383 | Jakarta (CGK) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202516:30 | Batik Air 132 | Lahore (LHE) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202515:15 | Batik Air 6898 | Jakarta (CGK) Banda Aceh (BTJ) | Delayed | Claim Refund |
06.12.202515:15 | Batik Air 6818 | Jakarta (CGK) Bengkulu (BKS) | Delayed | Claim Refund |
06.12.202515:10 | Batik Air 606 | Hong Kong (HKG) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202515:05 | Batik Air 6293 | Luwuk (LUW) Ujung Pandang (UPG) | Delayed | Claim Refund |
06.12.202514:45 | Batik Air 307 | Denpasar (DPS) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202513:40 | Batik Air 6676 | Jakarta (CGK) (AAP) | Delayed | Claim Refund |
06.12.202513:30 | Batik Air 572 | Hanoi (HAN) Kuala Lumpur (KUL) | Delayed | Claim Refund |
06.12.202513:05 | Batik Air 6292 | Ujung Pandang (UPG) Luwuk (LUW) | Delayed | Claim Refund |
06.12.202512:45 | Batik Air 6564 | Jakarta (CGK) Malang (MLG) | Delayed | Claim Refund |
06.12.202512:05 | Batik Air 7109 | Jakarta (CGK) Padang (PDG) | Delayed | Claim Refund |
06.12.202510:10 | Batik Air 571 | Kuala Lumpur (KUL) Hanoi (HAN) | Delayed | Claim Refund |
06.12.202509:01 | Batik Air 6183 | Jayapura (DJJ) Ujung Pandang (UPG) | Delayed | Claim Refund |
05.12.202520:00 | Batik Air 6371 | (YIA) Jakarta (CGK) | Delayed | Claim Refund |
05.12.202519:25 | Batik Air 7310 | Denpasar (DPS) Jakarta (HLP) | Delayed | Claim Refund |
05.12.202518:05 | Batik Air 6374 | Jakarta (CGK) (YIA) | Delayed | Claim Refund |
05.12.202518:00 | Batik Air 678 | Kuala Lumpur (KUL) Xiamen (XMN) | Delayed | Claim Refund |
05.12.202517:55 | Batik Air 7514 | Surabaya (SUB) Jakarta (HLP) | Delayed | Claim Refund |
05.12.202517:05 | Batik Air 7530 | (YIA) Jakarta (CGK) | Delayed | Claim Refund |
05.12.202516:20 | Batik Air 6360 | Jakarta (CGK) (YIA) | Delayed | Claim Refund |
05.12.202515:50 | Batik Air 7515 | Jakarta (HLP) Surabaya (SUB) | Delayed | Claim Refund |
05.12.202515:30 | Batik Air 6200 | Jakarta (CGK) Palangkaraya (PKY) | Delayed | Claim Refund |
05.12.202515:15 | Batik Air 6898 | Jakarta (CGK) Banda Aceh (BTJ) | Delayed | Claim Refund |
05.12.202515:15 | Batik Air 6818 | Jakarta (CGK) Bengkulu (BKS) | Delayed | Claim Refund |
05.12.202515:15 | Batik Air 7541 | Jakarta (CGK) (YIA) | Delayed | Claim Refund |
05.12.202515:05 | Batik Air 6565 | Malang (MLG) Jakarta (CGK) | Delayed | Claim Refund |
05.12.202514:45 | Batik Air 7052 | Palembang (PLM) Jakarta (HLP) | Delayed | Claim Refund |
05.12.202514:40 | Batik Air 1726 | Kuala Lumpur (KUL) Bintulu (BTU) | Delayed | Claim Refund |
05.12.202514:20 | Batik Air 7308 | Denpasar (DPS) Jakarta (HLP) | Delayed | Claim Refund |
05.12.202513:40 | Batik Air 6676 | Jakarta (CGK) (AAP) | Delayed | Claim Refund |
05.12.202511:50 | Batik Air 6233 | Ujung Pandang (UPG) Balikpapan (BPN) | Delayed | Claim Refund |
05.12.202510:10 | Batik Air 571 | Kuala Lumpur (KUL) Hanoi (HAN) | Delayed | Claim Refund |
05.12.202509:05 | Batik Air 6256 | Jakarta (CGK) (AAP) | Delayed | Claim Refund |
05.12.202502:35 | Batik Air 671 | Kunming (KMG) Kuala Lumpur (KUL) | Delayed | Claim Refund |
04.12.202515:30 | Batik Air 6200 | Jakarta (CGK) Palangkaraya (PKY) | Delayed | Claim Refund |
04.12.202515:15 | Batik Air 6818 | Jakarta (CGK) Bengkulu (BKS) | Delayed | Claim Refund |
04.12.202515:15 | Batik Air 6898 | Jakarta (CGK) Banda Aceh (BTJ) | Delayed | Claim Refund |
04.12.202515:00 | Batik Air 1704 | Kota-Kinabalu (BKI) Tawau (TWU) | Delayed | Claim Refund |
04.12.202513:40 | Batik Air 6676 | Jakarta (CGK) (AAP) | Delayed | Claim Refund |
04.12.202513:20 | Batik Air 7366 | Jakarta (CGK) Solo City (SOC) | Delayed | Claim Refund |
04.12.202513:05 | Batik Air 6292 | Ujung Pandang (UPG) Luwuk (LUW) | Delayed | Claim Refund |
04.12.202513:00 | Batik Air 6344 | Jakarta (CGK) (YIA) | Delayed | Claim Refund |
04.12.202512:45 | Batik Air 6564 | Jakarta (CGK) Malang (MLG) | Delayed | Claim Refund |
04.12.202511:50 | Batik Air 6870 | Jakarta (CGK) Palembang (PLM) | Delayed | Claim Refund |
04.12.202511:50 | Batik Air 6233 | Ujung Pandang (UPG) Balikpapan (BPN) | Delayed | Claim Refund |
04.12.202511:45 | Batik Air 6379 | (YIA) Jakarta (CGK) | Delayed | Claim Refund |
04.12.202511:30 | Batik Air 7531 | Jakarta (CGK) Solo City (SOC) | Delayed | Claim Refund |
04.12.202511:10 | Batik Air 7539 | Jakarta (CGK) (YIA) | Delayed | Claim Refund |
04.12.202511:00 | Batik Air 6250 | Jakarta (CGK) Balikpapan (BPN) | Delayed | Claim Refund |
04.12.202510:20 | Batik Air 6674 | Jakarta (CGK) Tarakan (TRK) | Delayed | Claim Refund |
04.12.202510:15 | Batik Air 6864 | Jakarta (CGK) Batam (BTH) | Delayed | Claim Refund |
04.12.202509:50 | Batik Air 6350 | Jakarta (CGK) Semarang (SRG) | Delayed | Claim Refund |
04.12.202509:50 | Batik Air 6378 | Jakarta (CGK) (YIA) | Delayed | Claim Refund |
04.12.202509:50 | Batik Air 6526 | Jakarta (CGK) Labuan Bajo (LBJ) | Delayed | Claim Refund |
04.12.202509:30 | Batik Air 6658 | Jakarta (CGK) Praya (LOP) | Delayed | Claim Refund |
04.12.202509:05 | Batik Air 6256 | Jakarta (CGK) (AAP) | Delayed | Claim Refund |
03.12.202520:55 | Batik Air 5335 | Denpasar (DPS) Melbourne (MEL) | Delayed | Claim Refund |
03.12.202520:30 | Batik Air 326 | Kuala Lumpur (KUL) Jakarta (KNO) | Delayed | Claim Refund |
03.12.202518:20 | Batik Air 6882 | Jakarta (CGK) Jakarta (KNO) | Delayed | Claim Refund |
03.12.202515:15 | Batik Air 6818 | Jakarta (CGK) Bengkulu (BKS) | Delayed | Claim Refund |
03.12.202514:55 | Batik Air 6316 | Pontianak (PNK) Balikpapan (BPN) | Delayed | Claim Refund |
03.12.202514:20 | Batik Air 6261 | Tembagapura (TIM) Ujung Pandang (UPG) | Delayed | Claim Refund |
03.12.202513:40 | Batik Air 6676 | Jakarta (CGK) (AAP) | Delayed | Claim Refund |
03.12.202512:45 | Batik Air 6564 | Jakarta (CGK) Malang (MLG) | Delayed | Claim Refund |
03.12.202512:05 | Batik Air 7109 | Jakarta (CGK) Padang (PDG) | Delayed | Claim Refund |
03.12.202511:50 | Batik Air 6233 | Ujung Pandang (UPG) Balikpapan (BPN) | Delayed | Claim Refund |
03.12.202511:35 | Batik Air 6789 | Mamuju (MJU) Ujung Pandang (UPG) | Delayed | Claim Refund |
03.12.202510:00 | Batik Air 2201 | Kuala Lumpur (KUL) Langkawi (LGK) | Delayed | Claim Refund |
03.12.202510:00 | Batik Air 2201 | Kuala Lumpur (KUL) Langkawi (LGK) | Delayed | Claim Refund |
03.12.202509:35 | Batik Air 1503 | Alor Setar (AOR) Kuala Lumpur (KUL) | Delayed | Claim Refund |
03.12.202509:35 | Batik Air 1503 | Alor Setar (AOR) Kuala Lumpur (KUL) | Delayed | Claim Refund |
03.12.202509:25 | Batik Air 6824 | Jakarta (CGK) Tanjung Pinang (TNJ) | Delayed | Claim Refund |
03.12.202507:25 | Batik Air 1502 | Kuala Lumpur (KUL) Alor Setar (AOR) | Delayed | Claim Refund |
