Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. Under EU261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on Cabo Verde Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the law that deals with air passengers’ rights. More precisely, this regulation covers diverse cases, including flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs due to the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. Furthermore, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes rules regarding the compensation process, including assistance for passengers affected by flight problems. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, according to your specific case.
Cabo Verde Airlines Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. If the airline informs you less than fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Cabo Verde Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with food, drinks, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes regulations on compensation and assistance to passengers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Snacks and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger gets an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to get reimbursement. In this case, you should be aware that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to avoid problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Cabo Verde Airlines is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Cabo Verde Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will make every effort to secure your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.11.202515:00 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Delayed | Claim Refund |
06.11.202514:30 | TACV 4053 | Praia (RAI) S?o Filipe (SFL) | Delayed | Claim Refund |
06.11.202511:20 | TACV 4131 | Sal (SID) Sao Nicolau (SNE) | Delayed | Claim Refund |
05.11.202515:20 | TACV 4301 | Sao Nicolau (SNE) Praia (RAI) | Delayed | Claim Refund |
05.11.202514:20 | TACV 4231 | Sao Vicente (VXE) Sao Nicolau (SNE) | Delayed | Claim Refund |
04.11.202516:35 | TACV 4502 | S?o Filipe (SFL) Praia (RAI) | Delayed | Claim Refund |
04.11.202515:35 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Delayed | Claim Refund |
03.11.202514:50 | TACV 4301 | Sao Nicolau (SNE) Praia (RAI) | Delayed | Claim Refund |
03.11.202513:50 | TACV 4231 | Sao Vicente (VXE) Sao Nicolau (SNE) | Delayed | Claim Refund |
30.10.202515:50 | TACV 4502 | S?o Filipe (SFL) Praia (RAI) | Delayed | Claim Refund |
30.10.202514:50 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Delayed | Claim Refund |
30.10.202511:50 | TACV 4131 | Sal (SID) Sao Nicolau (SNE) | Delayed | Claim Refund |
29.10.202511:20 | TACV 4501 | S?o Filipe (SFL) Praia (RAI) | Cancelled | Claim Refund |
28.10.202515:30 | TACV 4502 | S?o Filipe (SFL) Praia (RAI) | Delayed | Claim Refund |
28.10.202515:15 | TACV 4101 | Sal (SID) Praia (RAI) | Delayed | Claim Refund |
27.10.202513:50 | TACV 4231 | Sao Vicente (VXE) Sao Nicolau (SNE) | Delayed | Claim Refund |
25.10.202511:20 | TACV 4131 | Sal (SID) Sao Nicolau (SNE) | Delayed | Claim Refund |
08.10.202520:10 | TACV 4101 | Sal (SID) Praia (RAI) | Cancelled | Claim Refund |
08.10.202518:50 | TACV 4012 | Praia (RAI) Sal (SID) | Cancelled | Claim Refund |
08.10.202517:50 | TACV 4502 | S?o Filipe (SFL) Praia (RAI) | Cancelled | Claim Refund |
08.10.202516:50 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Cancelled | Claim Refund |
08.10.202515:40 | TACV 4301 | Sao Nicolau (SNE) Praia (RAI) | Cancelled | Claim Refund |
08.10.202514:40 | TACV 4231 | Sao Vicente (VXE) Sao Nicolau (SNE) | Cancelled | Claim Refund |
06.10.202517:00 | TACV 4502 | S?o Filipe (SFL) Praia (RAI) | Delayed | Claim Refund |
06.10.202513:50 | TACV 4231 | Sao Vicente (VXE) Sao Nicolau (SNE) | Delayed | Claim Refund |
05.10.202514:15 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Delayed | Claim Refund |
05.10.202508:00 | TACV 640 | Praia (RAI) Sao Vicente (VXE) | Delayed | Claim Refund |
04.10.202516:00 | TACV 4502 | S?o Filipe (SFL) Praia (RAI) | Delayed | Claim Refund |
04.10.202515:00 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Delayed | Claim Refund |
03.10.202517:00 | TACV 4071 | Praia (RAI) Maio (MMO) | Delayed | Claim Refund |
03.10.202516:00 | TACV 4502 | S?o Filipe (SFL) Praia (RAI) | Delayed | Claim Refund |
03.10.202515:40 | TACV 607 | Lisbon (LIS) Praia (RAI) | Delayed | Claim Refund |
03.10.202515:00 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Delayed | Claim Refund |
02.10.202515:50 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Delayed | Claim Refund |
02.10.202515:10 | TACV 611 | Lisbon (LIS) Sao Vicente (VXE) | Delayed | Claim Refund |
01.10.202512:00 | TACV 4401 | Boa Vista (BVC) Praia (RAI) | Cancelled | Claim Refund |
01.10.202511:10 | TACV 4144 | Sal (SID) Boa Vista (BVC) | Cancelled | Claim Refund |
30.09.202516:50 | TACV 4502 | S?o Filipe (SFL) Praia (RAI) | Cancelled | Claim Refund |
30.09.202515:50 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Cancelled | Claim Refund |
30.09.202508:45 | TACV 4401 | Boa Vista (BVC) Praia (RAI) | Cancelled | Claim Refund |
30.09.202507:30 | TACV 4041 | Praia (RAI) Boa Vista (BVC) | Cancelled | Claim Refund |
29.09.202516:20 | TACV 607 | Lisbon (LIS) Praia (RAI) | Delayed | Claim Refund |
29.09.202515:35 | TACV 4101 | Sal (SID) Praia (RAI) | Cancelled | Claim Refund |
28.09.202519:50 | TACV 4122 | Sal (SID) Sao Vicente (VXE) | Cancelled | Claim Refund |
28.09.202516:00 | TACV 4401 | Boa Vista (BVC) Praia (RAI) | Cancelled | Claim Refund |
28.09.202515:05 | TACV 4141 | Sal (SID) Boa Vista (BVC) | Cancelled | Claim Refund |
28.09.202514:10 | TACV 4411 | Boa Vista (BVC) Sal (SID) | Cancelled | Claim Refund |
28.09.202513:00 | TACV 4041 | Praia (RAI) Boa Vista (BVC) | Cancelled | Claim Refund |
27.09.202519:00 | TACV 601 | Sal (SID) Praia (RAI) | Delayed | Claim Refund |
27.09.202508:20 | TACV 606 | Praia (RAI) Lisbon (LIS) | Delayed | Claim Refund |
26.09.202513:15 | TACV 4411 | Boa Vista (BVC) Sal (SID) | Cancelled | Claim Refund |
26.09.202511:10 | TACV 4401 | Boa Vista (BVC) Praia (RAI) | Cancelled | Claim Refund |
24.09.202516:50 | TACV 4502 | S?o Filipe (SFL) Praia (RAI) | Cancelled | Claim Refund |
24.09.202515:50 | TACV 4052 | Praia (RAI) S?o Filipe (SFL) | Cancelled | Claim Refund |
