Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU 261, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on Garuda Indonesia flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
The EU 261 is the regulation that covers the rights of air passengers. More precisely, this legislation covers different situations, including flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with fairness and care. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to get compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 encompasses rules regarding the compensation process, including aid to people affected by flight problems. Specifically, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, according to your circumstances.
Garuda Indonesia Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline is required to notify them about the flight cancellation. In case the airline informs you less than fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Garuda Indonesia Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care relates to a specific aspect of EU Regulation 261/2004, which sets out standard rules on compensation and assistance for travelers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is important to know about upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not be charged extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you have a right to get reimbursement. Here, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline could hypothetically have done something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Garuda Indonesia isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Garuda Indonesia Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will strive to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202622:05 | Garuda Indonesia 9038 | (AUH) (SIN) | Delayed | Claim Refund |
07.01.202620:10 | Garuda Indonesia 8773 | (DPS) (HLP) | Delayed | Claim Refund |
07.01.202619:30 | Garuda Indonesia 463 | (DPS) (HLP) | Delayed | Claim Refund |
07.01.202618:55 | Garuda Indonesia 206 | (CGK) (YIA) | Delayed | Claim Refund |
07.01.202618:00 | Garuda Indonesia 9047 | (CGK) (AUH) | Delayed | Claim Refund |
07.01.202618:00 | Garuda Indonesia 576 | (CGK) (BPN) | Delayed | Claim Refund |
07.01.202617:30 | Garuda Indonesia 9439 | (DXB) (JED) | Delayed | Claim Refund |
07.01.202617:30 | Garuda Indonesia 462 | (HLP) (DPS) | Delayed | Claim Refund |
07.01.202617:30 | Garuda Indonesia 9564 | (BKK) (HKT) | Delayed | Claim Refund |
07.01.202617:25 | Garuda Indonesia 9257 | (BCN) (AMS) | Cancelled | Claim Refund |
07.01.202616:50 | Garuda Indonesia 9061 | (DMM) (AUH) | Delayed | Claim Refund |
07.01.202616:30 | Garuda Indonesia 9251 | (BER) (AMS) | Cancelled | Claim Refund |
07.01.202616:00 | Garuda Indonesia 202 | (CGK) (YIA) | Delayed | Claim Refund |
07.01.202616:00 | Garuda Indonesia 202 | (CGK) (YIA) | Delayed | Claim Refund |
07.01.202614:50 | Garuda Indonesia 572 | (CGK) (BPN) | Delayed | Claim Refund |
07.01.202614:45 | Garuda Indonesia 9219 | (BRU) (AMS) | Cancelled | Claim Refund |
07.01.202614:40 | Garuda Indonesia 162 | (CGK) (PDG) | Delayed | Claim Refund |
07.01.202614:40 | Garuda Indonesia 162 | (CGK) (PDG) | Delayed | Claim Refund |
07.01.202614:40 | Garuda Indonesia 9332 | (HND) (OKJ) | Delayed | Claim Refund |
07.01.202614:40 | Garuda Indonesia 9332 | (HND) (OKJ) | Delayed | Claim Refund |
07.01.202614:40 | Garuda Indonesia 9374 | (AMS) (ARN) | Cancelled | Claim Refund |
07.01.202614:40 | Garuda Indonesia 9332 | (HND) (OKJ) | Delayed | Claim Refund |
07.01.202614:35 | Garuda Indonesia 9957 | (DUS) (AMS) | Cancelled | Claim Refund |
07.01.202614:25 | Garuda Indonesia 9246 | (AMS) (BCN) | Cancelled | Claim Refund |
07.01.202613:35 | Garuda Indonesia 9346 | (HND) (KCZ) | Delayed | Claim Refund |
07.01.202613:30 | Garuda Indonesia 9148 | (HND) (ITM) | Delayed | Claim Refund |
07.01.202613:30 | Garuda Indonesia 9218 | (AMS) (BRU) | Cancelled | Claim Refund |
07.01.202613:20 | Garuda Indonesia 9160 | (HND) (CTS) | Delayed | Claim Refund |
07.01.202613:10 | Garuda Indonesia 9216 | (AMS) (DUS) | Cancelled | Claim Refund |
07.01.202612:35 | Garuda Indonesia 567 | (BPN) (CGK) | Delayed | Claim Refund |
07.01.202612:35 | Garuda Indonesia 9146 | (HND) (ITM) | Delayed | Claim Refund |
07.01.202612:30 | Garuda Indonesia 9158 | (HND) (CTS) | Delayed | Claim Refund |
07.01.202612:15 | Garuda Indonesia 9250 | (AMS) (BER) | Cancelled | Claim Refund |
07.01.202612:00 | Garuda Indonesia 9154 | (HND) (FUK) | Delayed | Claim Refund |
07.01.202611:55 | Garuda Indonesia 9328 | (HND) (OKA) | Delayed | Claim Refund |
07.01.202611:45 | Garuda Indonesia 875 | (HND) (CGK) | Delayed | Claim Refund |
07.01.202611:30 | Garuda Indonesia 9166 | (HND) (CTS) | Delayed | Claim Refund |
07.01.202611:15 | Garuda Indonesia 843 | (SIN) (DPS) | Delayed | Claim Refund |
07.01.202611:00 | Garuda Indonesia 881 | (NRT) (DPS) | Delayed | Claim Refund |
07.01.202610:40 | Garuda Indonesia 9482 | (AMS) (ARN) | Cancelled | Claim Refund |
07.01.202610:25 | Garuda Indonesia 9063 | (MXP) (AUH) | Delayed | Claim Refund |
07.01.202610:10 | Garuda Indonesia 9077 | (BER) (AMS) | Cancelled | Claim Refund |
07.01.202610:10 | Garuda Indonesia 9244 | (AMS) (DUS) | Cancelled | Claim Refund |
07.01.202610:10 | Garuda Indonesia 8921 | (SGN) (DPS) | Delayed | Claim Refund |
07.01.202609:45 | Garuda Indonesia 9041 | (CDG) (AUH) | Delayed | Claim Refund |
07.01.202609:45 | Garuda Indonesia 9252 | (AMS) (BER) | Cancelled | Claim Refund |
07.01.202609:40 | Garuda Indonesia 404 | (CGK) (DPS) | Delayed | Claim Refund |
07.01.202609:40 | Garuda Indonesia 9341 | (HKD) (HND) | Delayed | Claim Refund |
07.01.202609:25 | Garuda Indonesia 8700 | (BPN) (TRK) | Delayed | Claim Refund |
07.01.202609:25 | Garuda Indonesia 9220 | (AMS) (BRU) | Cancelled | Claim Refund |
07.01.202609:00 | Garuda Indonesia 8940 | (KUL) (DPS) | Delayed | Claim Refund |
07.01.202608:40 | Garuda Indonesia 9484 | (AMS) (ARN) | Delayed | Claim Refund |
07.01.202608:35 | Garuda Indonesia 564 | (CGK) (BPN) | Delayed | Claim Refund |
07.01.202608:20 | Garuda Indonesia 9744 | (SIN) (DPS) | Delayed | Claim Refund |
07.01.202608:15 | Garuda Indonesia 9377 | (DUS) (AMS) | Cancelled | Claim Refund |
07.01.202608:05 | Garuda Indonesia 9243 | (BRU) (AMS) | Cancelled | Claim Refund |
07.01.202608:05 | Garuda Indonesia 9076 | (AMS) (BER) | Cancelled | Claim Refund |
07.01.202607:40 | Garuda Indonesia 9167 | (CTS) (HND) | Delayed | Claim Refund |
07.01.202607:40 | Garuda Indonesia 8952 | (SIN) (CGK) | Delayed | Claim Refund |
07.01.202607:25 | Garuda Indonesia 9155 | (FUK) (HND) | Delayed | Claim Refund |
07.01.202607:05 | Garuda Indonesia 402 | (CGK) (DPS) | Delayed | Claim Refund |
07.01.202606:30 | Garuda Indonesia 9763 | (ARN) (AMS) | Cancelled | Claim Refund |
07.01.202606:00 | Garuda Indonesia 9767 | (BER) (AMS) | Cancelled | Claim Refund |
07.01.202600:25 | Garuda Indonesia 8855 | (DPS) (DXB) | Delayed | Claim Refund |
06.01.202623:40 | Garuda Indonesia 9007 | (CCU) (SIN) | Delayed | Claim Refund |
06.01.202623:35 | Garuda Indonesia 8973 | (BOM) (SIN) | Delayed | Claim Refund |
06.01.202623:05 | Garuda Indonesia 9195 | (BLR) (SIN) | Delayed | Claim Refund |
06.01.202621:40 | Garuda Indonesia 9075 | (DPS) (SIN) | Delayed | Claim Refund |
06.01.202620:45 | Garuda Indonesia 415 | (DPS) (CGK) | Delayed | Claim Refund |
06.01.202620:20 | Garuda Indonesia 8967 | (CGK) (SIN) | Delayed | Claim Refund |
06.01.202620:20 | Garuda Indonesia 718 | (DPS) (MEL) | Delayed | Claim Refund |
06.01.202619:55 | Garuda Indonesia 9138 | (MNL) (DPS) | Delayed | Claim Refund |
06.01.202619:50 | Garuda Indonesia 8983 | (DPS) (DXB) | Delayed | Claim Refund |
06.01.202619:30 | Garuda Indonesia 463 | (DPS) (HLP) | Delayed | Claim Refund |
06.01.202619:15 | Garuda Indonesia 8945 | (DPS) (KUL) | Delayed | Claim Refund |
06.01.202619:00 | Garuda Indonesia 112 | (CGK) (PLM) | Delayed | Claim Refund |
06.01.202618:45 | Garuda Indonesia 9673 | (DPS) (AUH) | Delayed | Claim Refund |
06.01.202618:40 | Garuda Indonesia 8966 | (SIN) (CGK) | Delayed | Claim Refund |
06.01.202618:40 | Garuda Indonesia 9217 | (DUS) (AMS) | Cancelled | Claim Refund |
06.01.202617:55 | Garuda Indonesia 9275 | (KUL) (CGK) | Delayed | Claim Refund |
06.01.202617:50 | Garuda Indonesia 9074 | (SIN) (DPS) | Delayed | Claim Refund |
06.01.202617:45 | Garuda Indonesia 9724 | (XMN) (DPS) | Delayed | Claim Refund |
06.01.202617:35 | Garuda Indonesia 9000 | (SIN) (DPS) | Delayed | Claim Refund |
06.01.202617:30 | Garuda Indonesia 246 | (CGK) (SRG) | Delayed | Claim Refund |
06.01.202617:15 | Garuda Indonesia 9225 | (FCO) (AMS) | Cancelled | Claim Refund |
06.01.202617:00 | Garuda Indonesia 8961 | (CGK) (SIN) | Delayed | Claim Refund |
06.01.202616:30 | Garuda Indonesia 9251 | (BER) (AMS) | Cancelled | Claim Refund |
06.01.202616:20 | Garuda Indonesia 9072 | (SIN) (DPS) | Delayed | Claim Refund |
06.01.202616:15 | Garuda Indonesia 9682 | (BKK) (TDX) | Delayed | Claim Refund |
06.01.202615:40 | Garuda Indonesia 9684 | (BKK) (THS) | Delayed | Claim Refund |
06.01.202615:20 | Garuda Indonesia 8944 | (KUL) (DPS) | Delayed | Claim Refund |
06.01.202615:05 | Garuda Indonesia 189 | (KNO) (CGK) | Delayed | Claim Refund |
06.01.202615:00 | Garuda Indonesia 717 | (MEL) (CGK) | Delayed | Claim Refund |
06.01.202614:45 | Garuda Indonesia 601 | (MDC) (CGK) | Delayed | Claim Refund |
06.01.202614:40 | Garuda Indonesia 9332 | (HND) (OKJ) | Delayed | Claim Refund |
06.01.202614:35 | Garuda Indonesia 9957 | (DUS) (AMS) | Cancelled | Claim Refund |
06.01.202614:15 | Garuda Indonesia 9224 | (AMS) (FCO) | Cancelled | Claim Refund |
06.01.202612:45 | Garuda Indonesia 713 | (SYD) (CGK) | Delayed | Claim Refund |
06.01.202612:45 | Garuda Indonesia 9013 | (FCO) (AMS) | Cancelled | Claim Refund |
06.01.202612:15 | Garuda Indonesia 9250 | (AMS) (BER) | Cancelled | Claim Refund |
