Coping with flight problems can be really frustrating. However, the positive thing is that the European Union has laws to assist travelers when things don’t go as planned. If you’re flying in the EU, it’s a good idea to understand these protections. They can help you out if your flight is disrupted.
Knowing what you’re entitled to can make dealing with travel problems a lot simpler. While it won’t get you to your destination quicker, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
If your flight encounters issues in the EU, you’ll get aid. EU laws make sure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund
- A different flight option
- Compensation to make up for the trouble
Don’t forget to ask airline representatives about these things if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.
Loganair Flight Delay Compensation
Travel setbacks from Loganair can be really annoying. However there’s a silver lining: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could get up to €600 per person. What counts is when you arrive, not when you depart. So keep an eye on your arrival time if you want to seek flight delay compensation.
Your compensation depends on your flight distance. A brief trip won’t yield as much as a long one, even if they’re both delayed equally.
Want to know exactly how much you could get? Take a look at the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Loganair Flight Cancellation Compensation
The EU has regulations to protect you in case of flight cancellation. Here’s what you should know:
In the event of a flight cancellation within two weeks of your scheduled departure, you might get compensation as much as €600. But there’s a catch – the airline can avoid paying if they rebook you on a different flight that aligns closely with your original schedule.
The airline can avoid paying you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept another flight from the airline, you can still get compensation. The key factor is your arrival time at your destination.
The amount you could receive depends on a couple of points:
- The length of your flight
- The delay in your arrival
So, even if you arrive later than planned, you could still be eligible for compensation.
Refer to the following table to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Loganair
It’s essential to know the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s the process:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will make every effort to secure your compensation. You are only charged if we win your case.
Remember that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed as a result of operational issues or technical issues, if it was not caused by extraordinary circumstances such as adverse weather conditions or air traffic control decisions, you have a right to compensation.
Which Loganair Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They cover every flight leaving a European Union member state airport and to all flights arriving at a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Switzerland, Iceland, and Norway. This means when you travel with any airline to, within, or from Europe, you most likely have these rights. It’s good to understand these laws – they’re there to help you if issues arise with your flight. They make sure you’re not left on your own when your travel plans fall through.
When You Are Not Entitled to Compensation
Loganair isn’t always at fault when flights are delayed or cancelled. Occasionally, situations arise that the airline has no control over, like extreme weather or unexpected problems.
For instance, if there’s unexpected severe weather, an urgent situation at the airport, or a strike by air traffic controllers, Loganair isn’t responsible. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these things happen, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues occur.