Coping with flight issues can be really frustrating. However, the good news is that the European Union has regulations to assist travelers when things don’t go as planned. If you’re taking a plane in the EU, it’s wise to be aware of these protections. They can help you out if your flight gets messed up.
These protections are known as air passenger rights, which are legal entitlements under EU regulation that safeguard travelers in cases of flight cancellations, delays, and overbookings.
Knowing what you’re entitled to can make dealing with travel issues less stressful. While it won’t make your flight go any faster, it can reduce your anxiety when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks;
- A hotel room if you’re stranded overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund;
- A different flight option;
- Compensation to make up for the inconvenience.
Don’t forget to ask airline staff about these entitlements if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
TUI Airways Flight Delay Compensation
Flight delays from TUI Airways can be very frustrating. However there’s a bright side: if you’re delayed for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could receive up to €600 per person. What matters is when you reach your destination, not when you leave. So keep an eye on your arrival time if you want to seek flight delay compensation.
The amount you receive depends on your flight distance. A short flight won’t yield as much as a longer flight, even if they’re both delayed equally.
Want to know exactly how much you could get? Check out the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for TUI Airways delay compensation, simply enter your flight details into the our claim checker to verify your rights.
TUI Airways Flight Cancellation Compensation
Europe has regulations to assist you if your flight is cancelled. Here’s the important information:
In the event of a flight cancellation less than two weeks before you’re supposed to leave, you might get compensation up to €600. However, there’s a condition – the airline can avoid paying if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take an alternative flight from the airline, you’re still eligible for compensation. The key factor is your arrival time at your destination.
The amount you could receive is determined by two things:
- How far you’re flying
- The time difference between the scheduled and actual arrival
So, even if the alternative flight is delayed, you could still be eligible for compensation.
Check out the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from TUI Airways
It’s important to understand the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will make every effort to secure your compensation. You only incur a fee if we win your case.
Remember that you have the right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed due to operational reasons or technical difficulties, if it was not caused by extraordinary circumstances like adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which TUI Airways Flights are Covered by EU261?
The European Union’s laws for protecting air passengers have a wide-ranging scope. They apply to every flight leaving an airport within an EU country and any flight coming into a European Union member state airport when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Iceland, Norway, and Switzerland. This means when you travel with any airline to, from, or within Europe, you probably have these rights. It’s helpful to be aware of these regulations – they’re there to support you if issues arise with your flight. They make sure you’re not stranded when your travel plans don’t work out.
When You Are Not Entitled to Compensation
TUI Airways isn’t necessarily at fault when flights are delayed or cancelled. Sometimes, things happen that the airline has no control over, like extreme weather or unexpected problems.
For example, if there’s a sudden storm, an urgent situation at the airport, or a strike by air traffic controllers, TUI Airways isn’t responsible. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties come up. However, TUI Airways must prove that the delay or cancellation was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|
