Coping with flight problems can be quite upsetting. However, the good news is that the European Union has laws to help travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s wise to be aware of these regulations. They can come in handy if your flight is disrupted.
These protections are known as air passenger rights, which are legal entitlements under EU regulation that safeguard travelers in cases of flight delays, cancellations, and overbookings.
Understanding your rights can make managing travel issues much easier. While it won’t make your flight go any faster, it can make you more relaxed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
If your flight has problems in the European Union, you’ll get support. EU laws guarantee airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks;
- Accommodation if you’re stranded overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund;
- A different flight option;
- Compensation to make up for the trouble.
Don’t forget to inquire with airline staff about these things if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Aurigny Flight Delay Compensation
Delays with flights from Aurigny can be very frustrating. However there’s a silver lining: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could receive up to €600 per person. What is important is when you land, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on the length of your journey. A short flight won’t yield as much as a long one, even if they’re both delayed for the same duration.
Curious about exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for Aurigny delay compensation, simply enter your flight details into the our claim checker to verify your rights.
Aurigny Flight Cancellation Compensation
The European Union has regulations to help you if your flight gets cancelled. Here’s the important information:
In the event of a flight cancellation less than two weeks before your planned travel date, you could be eligible for compensation up to €600. However, there’s a condition – the airline can avoid paying if they can get you on another flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you can still get compensation. What matters most is your arrival time at your destination.
How much money you might get is based on two factors:
- How far you’re flying
- The time difference between the scheduled and actual arrival
Therefore, even if you arrive later than planned, you may still receive some compensation.
Check out the following table to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Aurigny
It’s essential to know how to claim the compensation you’re entitled to under EU Regulation 261/2004. Here’s what you need to do:
- Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed due to operational issues or technical issues, if it was not caused by extraordinary circumstances including adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which Aurigny Flights are Covered by EU261?
The EU’s air passenger protection laws have a wide-ranging scope. They cover all flights departing from an airport within an EU country and to all flights arriving at an airport in an EU member state provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also include airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline to, from, or within Europe, you most likely have these rights. It’s important to know about these regulations – they’re there to support you if something goes wrong with your flight. They guarantee you’re not left on your own when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Aurigny isn’t necessarily at fault when flights are delayed or cancelled. At times, things happen that the airline is powerless against, like really bad weather or unforeseen issues.
For example, if there’s an abrupt major weather event, an urgent situation at the airport, or air traffic controllers go on strike, Aurigny cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.
When these events take place, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties come up. However, Aurigny must prove that the cancellation or delay was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
02.11.202514:55 | Aurigny Air Services 705 | Birmingham (BHX) Guernsey (GCI) | Delayed | Claim Refund |
25.09.202511:55 | Aurigny Air Services 605 | London (LGW) Guernsey (GCI) | Delayed | Claim Refund |
25.09.202510:15 | Aurigny Air Services 604 | Guernsey (GCI) London (LGW) | Delayed | Claim Refund |
25.09.202508:35 | Aurigny Air Services 601 | London (LGW) Guernsey (GCI) | Delayed | Claim Refund |
