Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. According to EU 261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Mahan Air flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the legislation that covers the rights of air passengers. In particular, this legislation covers different situations, including flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the situation occurs as a result of the airline’s fault, any traveler who experienced certain inconveniences is entitled to get compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes rules concerning the process of compensation, including aid for passengers experiencing air travel disruptions. Specifically, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, depending on your specific case.
Mahan Air Flight Cancellation Compensation
First and foremost, travelers should be aware that the airline must inform them about the cancellation of their flight. If the airline notifies you under fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be eligible for compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Mahan Air Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on assistance and compensation to passengers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 requires airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Meals and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t be charged extra for this service.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. Here, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to avoid issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Mahan Air is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Mahan Air Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will strive to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.12.202506:05 | Mahan Air 1006 | Tehran (THR) Khorramabad (KHD) | Delayed | Claim Refund |
05.12.202518:10 | Mahan Air 1073 | Tehran (THR) Sirjan (SYJ) | Delayed | Claim Refund |
03.12.202523:59 | Mahan Air 86 | Shenzhen (SZX) Tehran (IKA) | Delayed | Claim Refund |
03.12.202523:50 | Mahan Air 1053 | Tehran (THR) Kerman (KER) | Delayed | Claim Refund |
03.12.202518:30 | Mahan Air 1073 | Tehran (THR) Sirjan (SYJ) | Delayed | Claim Refund |
03.12.202518:20 | Mahan Air 1055 | Tehran (THR) Kerman (KER) | Delayed | Claim Refund |
03.12.202514:00 | Mahan Air 1026 | Tehran (THR) Ardabil (ADU) | Delayed | Claim Refund |
03.12.202512:45 | Mahan Air 4583 | Zahedan (ZAH) Mashad (MHD) | Delayed | Claim Refund |
02.12.202510:40 | Mahan Air 1077 | Kerman (KER) Mashad (MHD) | Delayed | Claim Refund |
30.11.202514:45 | Mahan Air 1032 | Mashad (MHD) Tehran (THR) | Delayed | Claim Refund |
29.11.202514:50 | Mahan Air 4524 | Chah-bahar (ZBR) Tehran (THR) | Cancelled | Claim Refund |
29.11.202507:10 | Mahan Air 4525 | Tehran (THR) Chah-bahar (ZBR) | Cancelled | Claim Refund |
28.11.202523:50 | Mahan Air 1053 | Tehran (THR) Kerman (KER) | Delayed | Claim Refund |
28.11.202523:45 | Mahan Air 66 | Dubai (DXB) Tehran (IKA) | Cancelled | Claim Refund |
28.11.202522:35 | Mahan Air 1071 | Tehran (THR) Zahedan (ZAH) | Cancelled | Claim Refund |
28.11.202521:00 | Mahan Air 81 | Tehran (IKA) Guangzhou (CAN) | Delayed | Claim Refund |
28.11.202518:20 | Mahan Air 1055 | Tehran (THR) Kerman (KER) | Delayed | Claim Refund |
28.11.202510:50 | Mahan Air 63 | Tehran (IKA) Dubai (DXB) | Delayed | Claim Refund |
28.11.202510:10 | Mahan Air 4581 | Shahre-kord (CQD) Tehran (THR) | Cancelled | Claim Refund |
28.11.202509:40 | Mahan Air 67 | Tehran (IKA) Dubai (DXB) | Cancelled | Claim Refund |
24.11.202509:00 | Mahan Air 1040 | Zabol (ACZ) Mashad (MHD) | Delayed | Claim Refund |
12.11.202523:30 | Mahan Air 80 | Guangzhou (CAN) Tehran (IKA) | Delayed | Claim Refund |
12.11.202522:20 | Mahan Air 56 | Phuket (HKT) Tehran (IKA) | Delayed | Claim Refund |
11.11.202521:25 | Mahan Air 57 | Tehran (IKA) Phuket (HKT) | Delayed | Claim Refund |
11.11.202520:30 | Mahan Air 81 | Tehran (IKA) Guangzhou (CAN) | Delayed | Claim Refund |
09.11.202522:35 | Mahan Air 1071 | Tehran (THR) Zahedan (ZAH) | Delayed | Claim Refund |
08.11.202520:30 | Mahan Air 1048 | Birjand (XBJ) Tehran (THR) | Delayed | Claim Refund |
06.11.202505:50 | Mahan Air 4575 | Tehran (THR) Jiroft (JYR) | Delayed | Claim Refund |
05.11.202508:10 | Mahan Air 1051 | Tehran (THR) Kerman (KER) | Delayed | Claim Refund |
31.10.202506:20 | Mahan Air 5058 | Tehran (IKA) Sulaimaniyah (ISU) | Delayed | Claim Refund |
29.10.202523:30 | Mahan Air 80 | Guangzhou (CAN) Tehran (IKA) | Delayed | Claim Refund |
29.10.202522:25 | Mahan Air 64 | Dubai (DXB) Tehran (IKA) | Delayed | Claim Refund |
29.10.202518:35 | Mahan Air 79 | Tehran (IKA) Beijing (PEK) | Delayed | Claim Refund |
29.10.202514:15 | Mahan Air 1006 | Tehran (THR) Khorramabad (KHD) | Delayed | Claim Refund |
