Passengers of JetSmart who have faced a flight delay or cancellation have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers in case of a significant disruption. In this article, we will look at your rights and the actions you need to take to obtain the compensation you are entitled to from the airline.
JetSmart Flight Delay or Cancellation Compensation
Before claiming the JetSmart compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
JetSmart Compensation for Flight Delay
According to UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your final destination.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you might not receive compensation for every flight delay. JetSmart is not obliged to compensate passengers when extraordinary circumstances outside their control arise. This covers severe weather conditions, airport issues, or air traffic controller strikes. In these cases, you will usually not be compensated as it is not the airline’s fault.
JetSmart Compensation for Flight Cancellation
EU 261 states that airlines are required to inform passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the distance of the flight and the duration of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
JetSmart isn’t required to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are JetSmart Flights Covered By EU 261/2004?
EU 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, JetSmart is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from JetSmart
If your travel plans have been affected by a flight delay or cancellation with JetSmart, it’s important to know that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will strive to secure your compensation. You only incur a fee if we win your case.
These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
JetSmart goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, JetSmart is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: JetSmart offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, JetSmart arranges hotel accommodation. This also covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When JetSmart cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This option is essential for minimizing travel interruptions and helping passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, JetSmart will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, JetSmart will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, JetSmart will assist in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.