Passengers of Philippine Airlines who have faced a flight delay or cancellation have a legal right to compensation. Under EU Regulation 261/2004, an airline is obliged to compensate passengers when there is a significant disruption. Here, we will look at your rights and the actions you need to take to get the compensation you have a right to from the airline. Philippine Airlines Flight Delay or Cancellation Compensation Before claiming the Philippine Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation. Philippine Airlines Compensation for Flight Delay According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s crucial to note, that this delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your final destination. Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not receive compensation for every flight delay. Philippine Airlines isn’t required to provide compensation when extraordinary circumstances beyond their control arise. This covers bad weather, problems at the airport, or air traffic controller strikes. In these instances, you will generally not be compensated as it is not the airline’s fault. Philippine Airlines Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for compensation of between €250 and €600 per passenger, based on the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two criteria: the flight distance and the length of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Philippine Airlines doesn’t have to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike. Are Philippine Airlines Flights Covered By EU 261/2004? EU Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Philippine Airlines isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Philippine Airlines If your travel plans have been affected by a flight delay or cancellation with Philippine Airlines, it’s crucial to be aware that you might be entitled to compensation under EU laws. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will strive to secure your compensation. You only pay us if we win your case. These steps will help you file your claim quickly and improve your chances of receiving the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Philippine Airlines goes the additional mile to support passengers during travel interruptions by offering services that complement flight compensation. Right to Care When flight disruptions occur, Philippine Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Philippine Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Philippine Airlines provides hotel room accommodation. This also covers transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for instant assistance. Rebooking and Refunds When Philippine Airlines cancels a flight, passengers can choose to receive a full refund or rebook on another flight. This flexibility is crucial for minimizing travel interruptions and supporting passengers to handle unforeseen circumstances successfully. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Philippine Airlines shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Philippine Airlines will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Philippine Airlines will assist in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.