Passengers of Cebu Pacific who have faced a cancelled or delayed flight have a legal right to compensation. Under EU 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. Here, we will look at your rights and the actions you should follow to receive the compensation you deserve from the airline. Cebu Pacific Flight Delay or Cancellation Compensation Before claiming the Cebu Pacific compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Cebu Pacific Compensation for Flight Delay According to UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note, that this delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your destination airport. Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation is determined by various criteria, including the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you may not always receive compensation for every flight delay. Cebu Pacific isn’t required to compensate passengers when extraordinary circumstances beyond their control arise. This covers bad weather, airport issues, or a strike by air traffic controllers. In these cases, you will generally not be compensated as it is not the airline’s fault. Cebu Pacific Compensation for Flight Cancellation EU 261 states that airlines have to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for compensation of between €250 and €600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two factors: the flight distance and the duration of the delay, according to the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Cebu Pacific doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike. Are Cebu Pacific Flights Covered By EU 261/2004? EU Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. However, Cebu Pacific isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Cebu Pacific If your travel plans have been affected by a flight cancellation or delay with Cebu Pacific, it’s important to understand that you might be entitled to compensation under EU regulations. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details like your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case. These steps will assist you in filing your claim quickly and improve your chances of getting the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Cebu Pacific goes the extra mile to support passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, Cebu Pacific is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Cebu Pacific offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Cebu Pacific provides hotel accommodation. This also covers transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for instant assistance. Rebooking and Refunds When Cebu Pacific cancels a flight, passengers have the option to get a full refund or rebook on another flight. This flexibility is crucial for minimizing travel interruptions and supporting passengers to handle unforeseen circumstances successfully. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Cebu Pacific will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Cebu Pacific shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Cebu Pacific will assist in rebooking your entire journey, not only the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.