Passengers of Uzbekistan Airways who have experienced a delayed or cancelled flight are legally entitled to compensation. According to EU 261/2004, airlines must compensate passengers in case of a significant disruption. Here, we will look at your rights and the actions you should follow to get the compensation you have a right to from the airline. Uzbekistan Airways Flight Delay or Cancellation Compensation Before claiming the Uzbekistan Airways compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Uzbekistan Airways Compensation for Flight Delay In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s important to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport. Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Keep in mind you may not receive compensation for every flight delay. Uzbekistan Airways is not obliged to pay compensation when extraordinary circumstances they cannot control happen. This includes bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will usually not be given compensation as it is not the airline’s fault. Uzbekistan Airways Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for compensation of €250-600 per passenger, according to the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the flight distance and the duration of the delay, according to the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Uzbekistan Airways is not obliged to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike. Are Uzbekistan Airways Flights Covered By EU 261/2004? EU 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. However, Uzbekistan Airways is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Uzbekistan Airways If your travel plans have been affected by a flight delay or cancellation with Uzbekistan Airways, it’s important to know that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Fill in our form. You’ll need to provide details such as your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will do our best to secure your compensation. You are only charged if we win your case. These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Uzbekistan Airways goes the additional mile to support passengers during travel interruptions by offering services that complement flight compensation. Right to Care When flight disruptions occur, Uzbekistan Airways is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Uzbekistan Airways offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Uzbekistan Airways arranges hotel accommodation. This also includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for instant assistance. Rebooking and Refunds When Uzbekistan Airways cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel interruptions and supporting passengers to handle unforeseen circumstances effectively. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Uzbekistan Airways shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Uzbekistan Airways shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Uzbekistan Airways shall help in rebooking your entire journey, not just the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.