Passengers of Fiji Airways who have faced a flight delay or cancellation are legally entitled to compensation. According to EU Regulation 261/2004, airlines must compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the steps you should follow to obtain the compensation you are entitled to from the airline. Fiji Airways Flight Delay or Cancellation Compensation Before claiming the Fiji Airways compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay. Fiji Airways Compensation for Flight Delay According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s essential to note, that this delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you arrive at your final destination. Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation is determined by various criteria, such as the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Keep in mind you may not be compensated for every flight delay. Fiji Airways isn’t required to pay compensation when extraordinary circumstances beyond their control arise. This includes severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these cases, you will usually not be compensated as it is not the airline’s fault. Fiji Airways Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you could qualify for compensation of between €250 and €600 per passenger, depending on the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the distance of the flight and the duration of the delay, in line with the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Fiji Airways is not obliged to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike. Are Fiji Airways Flights Covered By EU 261/2004? EU 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. However, Fiji Airways is not a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Fiji Airways If your travel plans have been affected by a flight delay or cancellation with Fiji Airways, it’s crucial to be aware that you might be entitled to compensation under EU regulations. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details like your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will make every effort to obtain your rightful compensation. You only pay us if we win your case. These steps will help you file your claim quickly and improve your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Fiji Airways goes the additional mile to help passengers during travel interruptions by providing services that complement flight compensation. Right to Care When flight disruptions happen, Fiji Airways is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Fiji Airways offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Fiji Airways arranges hotel room accommodation. This includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for immediate assistance. Rebooking and Refunds When Fiji Airways cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel interruptions and supporting passengers to handle unforeseen circumstances efficiently. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Fiji Airways shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Fiji Airways will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Fiji Airways will assist in rebooking your entire journey, not just the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.