Passengers of Sky Airline who have experienced a delayed or cancelled flight are legally entitled to compensation. Under EU Regulation 261/2004, airlines must compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the actions you need to take to get the compensation you have a right to from the airline. Sky Airline Flight Delay or Cancellation Compensation Before claiming the Sky Airline compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Sky Airline Compensation for Flight Delay In line with UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s crucial to note, that this delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you arrive at your final destination. Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you might not be compensated for every flight delay. Sky Airline isn’t required to provide compensation when extraordinary circumstances outside their control arise. This includes bad weather, airport issues, or air traffic controller strikes. In these cases, you will generally not be given compensation as it is not the airline’s fault. Sky Airline Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines are required to inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for compensation of €250-600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting an alternative flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the flight distance and the duration of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Sky Airline isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike. Are Sky Airline Flights Covered By EU 261/2004? EU Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Sky Airline is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Sky Airline If your travel plans have been affected by a flight delay or cancellation with Sky Airline, it’s important to know that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details including your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will make every effort to secure your compensation. You only incur a fee if we win your case. These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Sky Airline goes the extra mile to support passengers during travel interruptions by offering services that complement flight compensation. Right to Care When flight disruptions occur, Sky Airline is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Sky Airline offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Sky Airline provides hotel room accommodation. This also includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Sky Airline cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This flexibility is essential for minimizing travel inconveniences and assisting passengers to handle unforeseen circumstances efficiently. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Sky Airline will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Sky Airline will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Sky Airline shall help in rebooking your entire journey, not only the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.