Passengers of LATAM Airlines who have faced a delayed or cancelled flight have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the actions you need to take to receive the compensation you are entitled to from the airline. LATAM Airlines Flight Delay or Cancellation Compensation Before claiming the LATAM Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay. LATAM Airlines Compensation for Flight Delay In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s crucial to note, that this delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport. Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Keep in mind you might not receive compensation for every flight delay. LATAM Airlines is not obliged to pay compensation when extraordinary circumstances they cannot control arise. This covers bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will usually not be compensated as it is not the airline’s fault. LATAM Airlines Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines have to inform passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to compensation of €250-600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two factors: the distance of the flight and the length of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km LATAM Airlines is not obliged to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike. Are LATAM Airlines Flights Covered By EU 261/2004? EU Regulation 261 covers all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. However, LATAM Airlines is not a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from LATAM Airlines If your travel plans have been affected by a flight delay or cancellation with LATAM Airlines, it’s important to know that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Fill in this form. You’ll need to provide details including your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will do our best to secure your compensation. You only incur a fee if we win your case. These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation LATAM Airlines goes the extra mile to support passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, LATAM Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: LATAM Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, LATAM Airlines arranges hotel room accommodation. This also includes transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for immediate assistance. Rebooking and Refunds When LATAM Airlines cancels a flight, passengers have the option to get a full refund or rebook on a different flight. This flexibility is essential for minimizing travel interruptions and helping passengers to manage unforeseen circumstances successfully. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, LATAM Airlines shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, LATAM Airlines will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, LATAM Airlines will assist in rebooking your entire journey, not just the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.