Passengers of Japan Airlines who have faced a cancelled or delayed flight have a legal right to compensation. According to EU 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. In this article, we’ll examine your rights and the actions you need to take to get the compensation you are entitled to from the airline.
Japan Airlines Flight Delay or Cancellation Compensation
Before claiming the Japan Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Japan Airlines Compensation for Flight Delay
According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your final destination.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always receive compensation for every flight delay. Japan Airlines is not obliged to provide compensation when extraordinary circumstances outside their control happen. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In these cases, you will usually not be compensated as it is not the airline’s fault.
Japan Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two criteria: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Japan Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Japan Airlines Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Japan Airlines is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Japan Airlines
If your travel plans have been affected by a flight cancellation or delay with Japan Airlines, it’s important to be aware that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will make every effort to secure your compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of getting the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Japan Airlines goes the additional mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Japan Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Japan Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Japan Airlines provides hotel room accommodation. This includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Japan Airlines cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel disruptions and supporting passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Japan Airlines shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Japan Airlines shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Japan Airlines will assist in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
05.07.202518:00 | Japan Airlines 3772 | Tanegashima (TNE) Kagoshima (KOJ) | Cancelled | Claim Refund |
05.07.202516:50 | Japan Airlines 3777 | Kagoshima (KOJ) Tanegashima (TNE) | Cancelled | Claim Refund |
05.07.202512:30 | Japan Airlines 567 | Tokyo (HND) Memanbetsu (MMB) | Delayed | Claim Refund |
05.07.202512:00 | Japan Airlines 256 | Hiroshima (HIJ) Tokyo (HND) | Delayed | Claim Refund |
05.07.202510:00 | Japan Airlines 257 | Tokyo (HND) Hiroshima (HIJ) | Delayed | Claim Refund |
05.07.202508:50 | J-Air 3531 | Fukuoka (FUK) Sendai (SDJ) | Delayed | Claim Refund |
05.07.202508:50 | Japan Airlines 255 | Tokyo (HND) Hiroshima (HIJ) | Delayed | Claim Refund |
05.07.202507:30 | Japan Airlines 50 | Doha (DOH) Tokyo (HND) | Delayed | Claim Refund |
04.07.202519:40 | Japan Airlines 443 | Tokyo (HND) Matsuyama (MYJ) | Delayed | Claim Refund |
04.07.202519:30 | Japan Airlines 615 | Tokyo (HND) Nagasaki (NGS) | Delayed | Claim Refund |
04.07.202519:10 | Japan Airlines 333 | Tokyo (HND) Fukuoka (FUK) | Delayed | Claim Refund |
04.07.202519:10 | Japan Airlines 639 | Tokyo (HND) Kumamoto (KMJ) | Delayed | Claim Refund |
04.07.202518:45 | Japan Airlines 331 | Tokyo (HND) Fukuoka (FUK) | Delayed | Claim Refund |
04.07.202518:25 | Japan Airlines 377 | Tokyo (HND) Kita Kyushu (KKJ) | Delayed | Claim Refund |
04.07.202518:20 | Japan Airlines 735 | Tokyo (NRT) Hong Kong (HKG) | Delayed | Claim Refund |
04.07.202517:45 | Japan Airlines 637 | Tokyo (HND) Kumamoto (KMJ) | Delayed | Claim Refund |
04.07.202517:35 | Japan Airlines 131 | Tokyo (HND) Tokyo (ITM) | Delayed | Claim Refund |
04.07.202517:30 | Japan Airlines 525 | Tokyo (HND) Tokyo (CTS) | Delayed | Claim Refund |
04.07.202517:30 | Japan Airlines 579 | Tokyo (HND) Obihiro (OBO) | Delayed | Claim Refund |
04.07.202517:20 | Japan Airlines 66 | Tokyo (NRT) San Diego (SAN) | Delayed | Claim Refund |
04.07.202517:20 | Japan Airlines 239 | Tokyo (HND) Okayama (OKJ) | Delayed | Claim Refund |
04.07.202516:55 | Japan Airlines 497 | Tokyo (HND) Kochi (KCZ) | Delayed | Claim Refund |
04.07.202516:55 | Japan Airlines 285 | Tokyo (HND) Izumo (IZO) | Delayed | Claim Refund |
04.07.202516:55 | Japan Airlines 923 | Tokyo (HND) Okinawa (OKA) | Delayed | Claim Refund |
04.07.202516:50 | Japan Airlines 439 | Tokyo (HND) Matsuyama (MYJ) | Delayed | Claim Refund |
04.07.202516:35 | Japan Airlines 651 | Tokyo (HND) Kagoshima (KOJ) | Delayed | Claim Refund |
04.07.202516:30 | Japan Airlines 219 | Tokyo (HND) Shirahama (SHM) | Delayed | Claim Refund |
04.07.202516:20 | Japan Airlines 695 | Tokyo (HND) Miyazaki (KMI) | Delayed | Claim Refund |
04.07.202516:00 | Japan Airlines 325 | Tokyo (HND) Fukuoka (FUK) | Delayed | Claim Refund |
04.07.202515:55 | JAL Cargo 6719 | Tokyo (NRT) Taipei (TPE) | Delayed | Claim Refund |
04.07.202515:40 | Japan Airlines 93 | Tokyo (HND) Seoul (GMP) | Delayed | Claim Refund |
04.07.202515:35 | Japan Airlines 521 | Tokyo (HND) Tokyo (CTS) | Delayed | Claim Refund |
04.07.202515:30 | Japan Airlines 437 | Tokyo (HND) Matsuyama (MYJ) | Delayed | Claim Refund |
04.07.202515:15 | Japan Airlines 323 | Tokyo (HND) Fukuoka (FUK) | Delayed | Claim Refund |
04.07.202515:05 | J-Air 165 | Tokyo (HND) Akita (AXT) | Delayed | Claim Refund |
04.07.202515:00 | Japan Airlines 633 | Tokyo (HND) Kumamoto (KMJ) | Delayed | Claim Refund |
04.07.202514:50 | Japan Airlines 919 | Tokyo (HND) Okinawa (OKA) | Delayed | Claim Refund |
04.07.202514:45 | Japan Airlines 667 | Tokyo (HND) Oita (OIT) | Delayed | Claim Refund |
04.07.202514:35 | Japan Airlines 973 | Tokyo (HND) Ishigaki (ISG) | Delayed | Claim Refund |
04.07.202514:30 | Japan Airlines 519 | Tokyo (HND) Tokyo (CTS) | Delayed | Claim Refund |
04.07.202514:25 | J-Air 693 | Tokyo (HND) Miyazaki (KMI) | Delayed | Claim Refund |
04.07.202514:20 | Japan Airlines 555 | Tokyo (HND) Asahikawa (AKJ) | Delayed | Claim Refund |
04.07.202514:15 | Japan Airlines 283 | Tokyo (HND) Izumo (IZO) | Delayed | Claim Refund |
04.07.202514:00 | Japan Airlines 495 | Tokyo (HND) Kochi (KCZ) | Delayed | Claim Refund |
04.07.202513:35 | Japan Airlines 649 | Tokyo (HND) Kagoshima (KOJ) | Delayed | Claim Refund |
04.07.202513:30 | Japan Airlines 517 | Tokyo (HND) Tokyo (CTS) | Delayed | Claim Refund |
04.07.202513:05 | Japan Airlines 587 | Tokyo (HND) Hakodate (HKD) | Delayed | Claim Refund |
04.07.202512:45 | Japan Airlines 2894 | Okushiri (OIR) Tokyo (OKD) | Cancelled | Claim Refund |
04.07.202511:25 | Japan Airlines 2895 | Tokyo (OKD) Okushiri (OIR) | Cancelled | Claim Refund |
04.07.202510:45 | Japan Airlines 933 | Tokyo (HND) Miyako Jima (MMY) | Delayed | Claim Refund |
04.07.202510:30 | Japan Airlines 511 | Tokyo (HND) Tokyo (CTS) | Delayed | Claim Refund |
04.07.202510:10 | Japan Airlines 645 | Tokyo (HND) Kagoshima (KOJ) | Cancelled | Claim Refund |
04.07.202510:05 | Japan Airlines 279 | Tokyo (HND) Izumo (IZO) | Delayed | Claim Refund |
04.07.202509:55 | Japan Airlines 607 | Tokyo (HND) Nagasaki (NGS) | Delayed | Claim Refund |
04.07.202509:45 | Japan Airlines 43 | Tokyo (HND) London (LHR) | Delayed | Claim Refund |
04.07.202509:35 | Japan Airlines 143 | Tokyo (HND) Aomori (AOJ) | Delayed | Claim Refund |
04.07.202508:55 | Japan Airlines 454 | Tokushima (TKS) Tokyo (HND) | Delayed | Claim Refund |
04.07.202508:15 | Japan Airlines 291 | Tokyo (HND) Ube (UBJ) | Delayed | Claim Refund |
04.07.202508:10 | Japan Airlines 304 | Fukuoka (FUK) Tokyo (HND) | Delayed | Claim Refund |
04.07.202508:05 | Japan Airlines 201 | Tokyo (HND) Nagoya (NGO) | Delayed | Claim Refund |
04.07.202508:05 | Japan Airlines 661 | Tokyo (HND) Oita (OIT) | Delayed | Claim Refund |
04.07.202508:05 | Japan Airlines 643 | Tokyo (HND) Kagoshima (KOJ) | Delayed | Claim Refund |
04.07.202507:50 | Japan Airlines 573 | Tokyo (HND) Obihiro (OBO) | Delayed | Claim Refund |
04.07.202507:40 | Japan Airlines 213 | Tokyo (HND) Shirahama (SHM) | Delayed | Claim Refund |
04.07.202507:35 | Japan Airlines 622 | Kumamoto (KMJ) Tokyo (HND) | Delayed | Claim Refund |
04.07.202507:30 | Japan Airlines 491 | Tokyo (HND) Kochi (KCZ) | Delayed | Claim Refund |
04.07.202507:30 | Japan Airlines 585 | Tokyo (HND) Hakodate (HKD) | Delayed | Claim Refund |
04.07.202507:30 | Japan Airlines 50 | Doha (DOH) Tokyo (HND) | Delayed | Claim Refund |
04.07.202507:20 | Japan Airlines 503 | Tokyo (HND) Tokyo (CTS) | Delayed | Claim Refund |
04.07.202507:20 | Japan Airlines 305 | Tokyo (HND) Fukuoka (FUK) | Delayed | Claim Refund |
04.07.202507:10 | Japan Airlines 431 | Tokyo (HND) Matsuyama (MYJ) | Delayed | Claim Refund |
04.07.202507:05 | Japan Airlines 277 | Tokyo (HND) Izumo (IZO) | Delayed | Claim Refund |
04.07.202507:00 | Japan Airlines 161 | Tokyo (HND) Akita (AXT) | Delayed | Claim Refund |
04.07.202507:00 | Japan Airlines 300 | Fukuoka (FUK) Tokyo (HND) | Delayed | Claim Refund |
04.07.202506:45 | Japan Airlines 971 | Tokyo (HND) Ishigaki (ISG) | Delayed | Claim Refund |
04.07.202506:40 | Japan Airlines 220 | Tokyo (KIX) Tokyo (HND) | Delayed | Claim Refund |
04.07.202506:35 | Japan Airlines 501 | Tokyo (HND) Tokyo (CTS) | Delayed | Claim Refund |
04.07.202501:55 | Japan Airlines 38 | Singapore (SIN) Tokyo (HND) | Delayed | Claim Refund |
03.07.202523:05 | Japan Airlines 70 | Ho Chi Minh City (SGN) Tokyo (HND) | Delayed | Claim Refund |
03.07.202521:25 | Japan Airlines 530 | Tokyo (CTS) Tokyo (HND) | Delayed | Claim Refund |
03.07.202521:15 | Japan Airlines 528 | Tokyo (CTS) Tokyo (HND) | Delayed | Claim Refund |
03.07.202521:00 | Japan Airlines 6718 | Taipei (TPE) Nagoya (NGO) | Delayed | Claim Refund |
03.07.202520:55 | Japan Airlines 229 | Tokyo (HND) Tokyo (KIX) | Delayed | Claim Refund |
03.07.202520:35 | Japan Airlines 654 | Kagoshima (KOJ) Tokyo (HND) | Cancelled | Claim Refund |
03.07.202520:35 | Japan Airlines 486 | Takamatsu (TAK) Tokyo (HND) | Delayed | Claim Refund |
03.07.202520:30 | Japan Airlines 599 | Tokyo (HND) Tokyo (CTS) | Delayed | Claim Refund |
03.07.202520:30 | Japan Airlines 922 | Okinawa (OKA) Tokyo (HND) | Delayed | Claim Refund |
03.07.202520:30 | Japan Airlines 192 | Komatsu (KMQ) Tokyo (HND) | Delayed | Claim Refund |
03.07.202520:20 | Japan Airlines 464 | Tokushima (TKS) Tokyo (HND) | Delayed | Claim Refund |
03.07.202520:15 | Japan Airlines 487 | Tokyo (HND) Takamatsu (TAK) | Delayed | Claim Refund |
03.07.202520:10 | Japan Airlines 638 | Kumamoto (KMJ) Tokyo (HND) | Delayed | Claim Refund |
03.07.202520:05 | Japan Airlines 925 | Tokyo (HND) Okinawa (OKA) | Delayed | Claim Refund |
03.07.202520:05 | Japan Airlines 526 | Tokyo (CTS) Tokyo (HND) | Delayed | Claim Refund |
03.07.202520:00 | Japan Airlines 566 | Memanbetsu (MMB) Tokyo (HND) | Delayed | Claim Refund |
03.07.202519:55 | Japan Airlines 576 | Obihiro (OBO) Tokyo (HND) | Delayed | Claim Refund |
03.07.202519:45 | Japan Airlines 544 | Kushiro (KUH) Tokyo (HND) | Delayed | Claim Refund |
03.07.202519:30 | Japan Airlines 588 | Hakodate (HKD) Tokyo (HND) | Delayed | Claim Refund |
03.07.202519:25 | Japan Airlines 920 | Okinawa (OKA) Tokyo (HND) | Delayed | Claim Refund |
03.07.202519:20 | Japan Airlines 655 | Tokyo (HND) Kagoshima (KOJ) | Cancelled | Claim Refund |
03.07.202519:15 | Japan Airlines 158 | Misawa (MSJ) Tokyo (HND) | Delayed | Claim Refund |
