Handling flight problems can be really frustrating. However, the positive thing is that the European Union has laws to assist travelers when things get messed up. If you’re flying in the EU, it’s a good idea to understand these regulations. They can come in handy if your flight goes off course.
Being aware of your options can make managing travel problems a lot simpler. While it won’t get you to your destination quicker, it can help you feel less stressed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws guarantee airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Food and drinks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Remember to inquire with airline staff about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Jet2 Flight Delay Compensation
Delays with flights from Jet2 can be really annoying. However there’s a silver lining: if you’re stuck waiting for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could receive up to €600 per person. What is important is when you land, not when you leave. So pay attention to your arrival time if you want to seek flight delay compensation.
How much you get depends on the length of your journey. A short flight won’t yield as much as a long one, even if they’re both delayed equally.
Interested in learning exactly how much you could get? Check out the table below to see how much money you might get:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Jet2 Flight Cancellation Compensation
The EU has regulations to assist you if your flight gets cancelled. Here’s what you need to know:
If your flight gets cancelled within two weeks of your scheduled departure, you could be eligible for compensation of up to €600. However, there’s a condition – the airline can avoid paying if they can get you on another flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept an alternative flight from the airline, you’re still eligible for compensation. The most important thing is when you reach your final destination.
Your potential compensation is based on a couple of points:
- How far you’re flying
- How late you arrive
Therefore, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Check out the following table to understand better:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Jet2
It’s essential to know how to request the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will do our best to secure your compensation. You are only charged if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed because of operational reasons or technical issues, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you qualify for compensation.
Which Jet2 Flights are Covered by EU261?
The air passenger protection regulations of the European Union have a wide-ranging scope. They apply to any flight taking off from a European Union member state airport and every flight landing at an airport within an EU country provided the airline is based in the EU.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline within, to, or from Europe, you most likely have these rights. It’s important to know about these laws – they exist to help you if something goes wrong with your flight. They guarantee you’re not left on your own when your travel plans go awry.
When You Are Not Entitled to Compensation
Jet2 is not always responsible when flights are delayed or cancelled. Sometimes, things happen that the airline has no control over, like really bad weather or unexpected problems.
For instance, if there’s a sudden storm, an emergency at the airport, or an air traffic control strike, Jet2 is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you probably won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
---|---|---|---|---|
28.03.202515:05 | Jet2 949 | Manchester (MAN) Krakow (KRK) | delayed | Refunds |
28.03.202512:50 | Jet2 1321 | Birmingham (BHX) Budapest (BUD) | delayed | Refunds |
26.03.202508:55 | Jet2 797 | Edinburgh (EDI) Paphos (PFO) | delayed | Refunds |
22.03.202512:00 | Jet2 3208 | Alicante (ALC) Liverpool (LPL) | delayed | Refunds |
22.03.202511:50 | Jet2 880 | Alicante (ALC) Manchester (MAN) | delayed | Refunds |
22.03.202511:20 | Jet2 1806 | Alicante (ALC) Bristol (BRS) | delayed | Refunds |
22.03.202507:00 | Jet2 879 | Manchester (MAN) Alicante (ALC) | delayed | Refunds |
22.03.202507:00 | Jet2 271 | Leeds (LBA) Alicante (ALC) | delayed | Refunds |
22.03.202506:55 | Jet2 1805 | Bristol (BRS) Alicante (ALC) | delayed | Refunds |
22.03.202506:15 | Jet2 775 | Edinburgh (EDI) Alicante (ALC) | delayed | Refunds |
19.03.202508:15 | Jet2 759 | Edinburgh (EDI) Malaga (AGP) | delayed | Refunds |
17.03.202518:55 | Jet2 1278 | Prague (PRG) Birmingham (BHX) | delayed | Refunds |
17.03.202515:30 | Jet2 6857 | Rome (FCO) Farranfore (KIR) | delayed | Refunds |
17.03.202507:05 | Jet2 1375 | Birmingham (BHX) Reykjavik (KEF) | delayed | Refunds |
16.03.202506:15 | Jet2 775 | Edinburgh (EDI) Alicante (ALC) | delayed | Refunds |
15.03.202510:05 | Jet2 747 | Edinburgh (EDI) Las Palmas (LPA) | delayed | Refunds |
15.03.202507:55 | Jet2 727 | Edinburgh (EDI) Canary (TFS) | delayed | Refunds |
14.03.202513:25 | Jet2 988 | Rome (FCO) Manchester (MAN) | delayed | Refunds |
14.03.202511:50 | Jet2 804 | Barcelona (BCN) Manchester (MAN) | delayed | Refunds |
14.03.202510:25 | Jet2 809 | Manchester (MAN) Malaga (AGP) | delayed | Refunds |
14.03.202510:00 | Jet2 851 | Manchester (MAN) Funchal (FNC) | delayed | Refunds |
14.03.202508:35 | Jet2 987 | Manchester (MAN) Rome (FCO) | delayed | Refunds |
14.03.202505:55 | Jet2 759 | Edinburgh (EDI) Malaga (AGP) | delayed | Refunds |
13.03.202508:25 | Jet2 785 | Edinburgh (EDI) Arrecife (ACE) | delayed | Refunds |
11.03.202506:30 | Jet2 6843 | London (STN) Krakow (KRK) | delayed | Refunds |
09.03.202506:15 | Jet2 775 | Edinburgh (EDI) Alicante (ALC) | delayed | Refunds |
09.03.202506:00 | Jet2 719 | Edinburgh (EDI) Turin (TRN) | delayed | Refunds |
08.03.202507:25 | Jet2 779 | Edinburgh (EDI) Geneva (GVA) | delayed | Refunds |
07.03.202519:55 | Jet2 296 | Krakow (KRK) Leeds (LBA) | delayed | Refunds |
07.03.202515:30 | Jet2 295 | Leeds (LBA) Krakow (KRK) | delayed | Refunds |
07.03.202515:20 | Jet2 113 | Glasgow (GLA) Krakow (KRK) | delayed | Refunds |
26.02.202514:50 | Jet2 1828 | Puerto del Rosario (FUE) Bristol (BRS) | delayed | Refunds |
26.02.202513:30 | Jet2 1892 | Canary (TFS) Bristol (BRS) | delayed | Refunds |