Dealing with flight disruptions can be really frustrating. However, the positive thing is that the European Union has laws to help travelers when things go wrong. If you’re flying in the EU, it’s a good idea to understand these regulations. They can come in handy if your flight goes off course.
Knowing what you’re entitled to can make handling travel issues less stressful. While it won’t speed up your journey, it can reduce your anxiety when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s assistance available in the case of a flight disruption. EU laws make sure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Remember to ask airline workers about these things if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Jet2 Flight Delay Compensation
Flight delays from Jet2 can be really annoying. However there’s some good news: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could be eligible for up to €600 per person. What matters is when you reach your destination, not when you take off. So pay attention to your arrival time if you want to seek flight delay compensation.
The amount you receive depends on the length of your journey. A short flight won’t be compensated as highly as a long one, even if they’re both delayed for the same duration.
Want to know exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Jet2 Flight Cancellation Compensation
Europe has regulations to help you in case of flight cancellation. Here’s what you should know:
In the event of a flight cancellation less than two weeks before your scheduled departure, you could be eligible for compensation of up to €600. But there’s a catch – the airline can avoid paying if they can get you on another flight that doesn’t mess up your plans too much.
The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you can still get compensation. What matters most is your arrival time at your destination.
How much money you might get depends on two things:
- The length of your flight
- How late you arrive
Therefore, even if you arrive later than planned, you may still receive some compensation.
Look at the following table to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Jet2
It’s crucial to understand how to claim the compensation you’re eligible for under EU Regulation 261/2004. Here’s how to do it:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
Keep in mind that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational reasons or mechanical problems, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you have a right to compensation.
Which Jet2 Flights are Covered by EU261?
The air passenger protection regulations of the European Union have a wide-ranging scope. They apply to all flights departing from an airport in an EU member state and to all flights arriving at an airport in an EU member state provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline to, within, or from Europe, you likely have these rights. It’s important to be aware of these regulations – they exist to help you if problems occur with your flight. They make sure you’re not left on your own when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Jet2 isn’t necessarily responsible when flights are delayed or cancelled. Occasionally, situations arise that the airline has no control over, like extreme weather or unforeseen issues.
For example, if there’s unexpected severe weather, an emergency at the airport, or a strike by air traffic controllers, Jet2 isn’t responsible. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these events take place, you probably won’t get any compensation. The airline isn’t seen as doing anything wrong when these unforeseen difficulties arise.