Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. According to EU 261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the regulation that deals with the rights of air passengers. In particular, this law covers diverse cases, such as delays, flight cancellations, rebooking, etc., and obligates airlines to handle individual cases with fairness and care. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to get compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 includes rules concerning the compensation process, including assistance for passengers who suffered from flight problems. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, based on your circumstances.
Compensation for Hainan Airlines Flight Cancellation
First and foremost, travelers should be aware that the airline must inform them about the flight cancellation. If the airline informs you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Hainan Airlines Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which sets out common rules on compensation and assistance for travelers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261/2004 obliges airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you can obtain reimbursement. In this case, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to avoid problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Hainan Airlines is not a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Hainan Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will strive to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
11.07.202519:25 | Hainan Airlines 7069 | Haikou (HAK) Nanchang (KHN) | Cancelled | Claim Refund |
11.07.202517:05 | Hainan Airlines 7067 | Haikou (HAK) Wuhan (WUH) | Delayed | Claim Refund |
11.07.202516:30 | Hainan Airlines 7517 | Haikou (HAK) Changsha (CSX) | Delayed | Claim Refund |
11.07.202515:35 | Hainan Airlines 7163 | Haikou (HAK) Wenzhou (WNZ) | Delayed | Claim Refund |
11.07.202514:50 | Hainan Airlines 7041 | Haikou (HAK) Jinan (TNA) | Delayed | Claim Refund |
11.07.202512:35 | Hainan Airlines 7083 | Haikou (HAK) Chongqing (TFU) | Delayed | Claim Refund |
10.07.202521:00 | Hainan Airlines 7418 | Changsha (CSX) Haikou (HAK) | Delayed | Claim Refund |
10.07.202520:30 | Hainan Airlines 7436 | Changsha (CSX) Beijing (PEK) | Delayed | Claim Refund |
10.07.202518:50 | Hainan Airlines 7172 | Yinchuan (INC) Chongqing (CKG) | Delayed | Claim Refund |
10.07.202518:15 | Hainan Airlines 4221 | Changsha (CSX) Wanxian (WXN) | Delayed | Claim Refund |
10.07.202516:30 | Hainan Airlines 7336 | Changsha (CSX) Beijing (PEK) | Delayed | Claim Refund |
10.07.202516:15 | Hainan Airlines 7746 | Hohhot (HET) Xuzhou (XUZ) | Delayed | Claim Refund |
10.07.202513:10 | Hainan Airlines 4106 | Kunming (KMG) Hefei (Luogang Airport) (HFE) | Cancelled | Claim Refund |
10.07.202512:55 | Hainan Airlines 5010 | Kunming (KMG) Hangzhou (HGH) | Delayed | Claim Refund |
10.07.202512:45 | Hainan Airlines 2651 | Yinchuan (INC) Xuzhou (XUZ) | Delayed | Claim Refund |
10.07.202509:40 | Hainan Airlines 4104 | Kunming (KMG) Zhengzhou (CGO) | Delayed | Claim Refund |
10.07.202508:00 | Hainan Airlines 4243 | Nanning (NNG) Xuzhou (XUZ) | Delayed | Claim Refund |
09.07.202522:05 | Hainan Airlines 7694 | Changsha (CSX) Taiyuan (TYN) | Cancelled | Claim Refund |
09.07.202521:15 | Hainan Airlines 7919 | Beijing (PEK) Tokyo (HND) | Delayed | Claim Refund |
09.07.202521:05 | Hainan Airlines 7296 | Fuzhou (FOC) Beijing (PEK) | Delayed | Claim Refund |
09.07.202521:00 | Hainan Airlines 5064 | Fuzhou (FOC) Sanya (SYX) | Delayed | Claim Refund |
09.07.202519:40 | Hainan Airlines 7787 | Changsha (CSX) Ningbo (NGB) | Delayed | Claim Refund |
09.07.202519:35 | Hainan Airlines 7517 | Changsha (CSX) Urumqi (URC) | Delayed | Claim Refund |
09.07.202519:15 | Hainan Airlines 2060 | Changchun (CGQ) Xuzhou (XUZ) | Delayed | Claim Refund |
09.07.202519:05 | Hainan Airlines 7694 | Fuzhou (FOC) Changsha (CSX) | Cancelled | Claim Refund |
09.07.202518:35 | Hainan Airlines 7753 | Shenzhen (SZX) Xuzhou (XUZ) | Delayed | Claim Refund |
09.07.202517:35 | Hainan Airlines 7790 | Jinan (TNA) Changsha (CSX) | Delayed | Claim Refund |
09.07.202517:00 | Hainan Airlines 7037 | Haikou (HAK) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
09.07.202517:00 | Hainan Airlines 7435 | Beijing (PEK) Changsha (CSX) | Delayed | Claim Refund |
09.07.202516:50 | Hainan Airlines 7865 | Urumqi (URC) Changsha (CSX) | Delayed | Claim Refund |
09.07.202516:40 | Hainan Airlines 7025 | Haikou (HAK) Shenzhen (SZX) | Delayed | Claim Refund |
09.07.202516:35 | Hainan Airlines 7693 | Changsha (CSX) Fuzhou (FOC) | Cancelled | Claim Refund |
09.07.202516:15 | Hainan Airlines 7786 | Ningbo (NGB) Changsha (CSX) | Delayed | Claim Refund |
09.07.202516:15 | Hainan Airlines 7746 | Hohhot (HET) Xuzhou (XUZ) | Delayed | Claim Refund |
09.07.202516:00 | Hainan Airlines 4214 | Jining (JNG) Changsha (CSX) | Delayed | Claim Refund |
09.07.202515:55 | Hainan Airlines 7798 | Tianjin (TSN) Changsha (CSX) | Delayed | Claim Refund |
09.07.202514:50 | Hainan Airlines 7041 | Haikou (HAK) Jinan (TNA) | Delayed | Claim Refund |
09.07.202513:55 | Hainan Airlines 7625 | Dalian (DLC) Shijiazhuang (SJW) | Delayed | Claim Refund |
09.07.202513:55 | Hainan Airlines 7777 | Beijing (PEK) Baker Island (BAR) | Delayed | Claim Refund |
09.07.202513:20 | Hainan Airlines 7693 | Taiyuan (TYN) Changsha (CSX) | Cancelled | Claim Refund |
09.07.202513:05 | Hainan Airlines 7647 | Haikou (HAK) Shenyang (SHE) | Delayed | Claim Refund |
09.07.202512:55 | Hainan Airlines 3226 | Kunming (KMG) Tianjin (TSN) | Delayed | Claim Refund |
09.07.202512:15 | Hainan Airlines 7212 | Kunming (KMG) Beijing (PEK) | Delayed | Claim Refund |
09.07.202512:00 | Hainan Airlines 3257 | Hohhot (HET) Xilinhot (XIL) | Delayed | Claim Refund |
09.07.202512:00 | Hainan Airlines 7090 | Kunming (KMG) Haikou (HAK) | Delayed | Claim Refund |
09.07.202511:30 | Hainan Airlines 7419 | Lanzhou (LHW) Kashi (KHG) | Delayed | Claim Refund |
09.07.202511:15 | Hainan Airlines 7588 | Guilin (KWL) Lanzhou (LHW) | Delayed | Claim Refund |
09.07.202510:00 | Hainan Airlines 7359 | Guiyang (KWE) Lanzhou (LHW) | Delayed | Claim Refund |
09.07.202507:55 | Hainan Airlines 7419 | Changsha (CSX) Lanzhou (LHW) | Delayed | Claim Refund |
09.07.202507:45 | Hainan Airlines 8540 | London (LHR) Brussels (BRU) | Delayed | Claim Refund |
09.07.202503:00 | Hainan Airlines 491 | Beijing (PEK) Brussels (BRU) | Delayed | Claim Refund |
08.07.202523:55 | Hainan Airlines 8221 | Madrid (MAD) Sao Paulo (GRU) | Delayed | Claim Refund |
08.07.202523:15 | Hainan Airlines 5070 | Guilin (KWL) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:50 | Hainan Airlines 5038 | Shijiazhuang (SJW) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:40 | Hainan Airlines 7397 | Shenzhen (SZX) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:25 | Hainan Airlines 2154 | Shanghai (XIY) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:20 | Hainan Airlines 7416 | Shantou (SWA) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:15 | Hainan Airlines 2724 | Guiyang (KWE) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:05 | Hainan Airlines 7377 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202521:55 | Hainan Airlines 7254 | Lanzhou (LHW) Guangzhou (CAN) | Delayed | Claim Refund |
08.07.202521:50 | Hainan Airlines 2958 | Changchun (CGQ) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202521:50 | Hainan Airlines 5016 | Kunming (KMG) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202521:30 | Hainan Airlines 2886 | Xiangfan (XFN) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202521:05 | Hainan Airlines 2066 | Chongqing (TFU) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202521:00 | Hainan Airlines 2668 | Yinchuan (INC) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202520:15 | Hainan Airlines 2166 | Xining (XNN) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202520:00 | Hainan Airlines 2978 | Xining (XNN) Handan (HDG) | Delayed | Claim Refund |
08.07.202519:45 | Hainan Airlines 6368 | Guangzhou (CAN) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202519:40 | Hainan Airlines 3247 | Guiyang (KWE) Xiamen (XMN) | Delayed | Claim Refund |
08.07.202519:20 | Hainan Airlines 4239 | Nanning (NNG) Xiamen (XMN) | Delayed | Claim Refund |
08.07.202519:00 | Hainan Airlines 2256 | Yinchuan (INC) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202518:55 | Hainan Airlines 6358 | Urumqi (URC) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202518:15 | Hainan Airlines 8210 | Nanjing (NKG) Hong Kong (HKG) | Delayed | Claim Refund |
08.07.202518:10 | Hainan Airlines 7361 | Guangzhou (CAN) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202518:05 | Hainan Airlines 7253 | Guangzhou (CAN) Lanzhou (LHW) | Delayed | Claim Refund |
08.07.202518:00 | Hainan Airlines 7677 | Beijing (PEK) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202517:10 | Hainan Airlines 7656 | Xiamen (XMN) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
08.07.202517:05 | Hainan Airlines 7521 | Shanghai (XIY) Zhuhai (ZUH) | Delayed | Claim Refund |
08.07.202517:00 | Hainan Airlines 7037 | Haikou (HAK) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
08.07.202516:55 | Hainan Airlines 4725 | Jinan (TNA) Mian Yang (MIG) | Delayed | Claim Refund |
08.07.202516:40 | Hainan Airlines 7203 | Hefei (Luogang Airport) (HFE) Shenyang (SHE) | Cancelled | Claim Refund |
08.07.202515:50 | Hainan Airlines 2822 | Yantai (YNT) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202515:40 | Hainan Airlines 2618 | Linyi (LYI) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202515:20 | Hainan Airlines 7766 | Guilin (KWL) Tianjin (TSN) | Delayed | Claim Refund |
08.07.202515:15 | Hainan Airlines 5068 | Yichang (YIH) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202515:05 | Hainan Airlines 3251 | Hengyang (HNY) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202515:05 | Hainan Airlines 2657 | Hangzhou (HGH) Enshi (ENH) | Delayed | Claim Refund |
08.07.202514:35 | Hainan Airlines 2820 | Yantai (YNT) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202514:20 | Hainan Airlines 7395 | Shenzhen (SZX) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202513:55 | Hainan Airlines 7831 | Urumqi (URC) Tianjin (TSN) | Delayed | Claim Refund |
08.07.202513:40 | Hainan Airlines 4230 | Hefei (Luogang Airport) (HFE) Nanchong (NAO) | Delayed | Claim Refund |
08.07.202513:35 | Hainan Airlines 7415 | Hangzhou (HGH) Shantou (SWA) | Delayed | Claim Refund |
08.07.202513:35 | Hainan Airlines 7638 | Zhuhai (ZUH) Zhengzhou (CGO) | Delayed | Claim Refund |
08.07.202513:20 | Hainan Airlines 495 | Beijing (PEK) Seattle (SEA) | Delayed | Claim Refund |
08.07.202513:15 | Hainan Airlines 3236 | Shenzhen (SZX) Tianjin (TSN) | Delayed | Claim Refund |
08.07.202513:10 | Hainan Airlines 4106 | Kunming (KMG) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
08.07.202513:05 | Hainan Airlines 7221 | Zhengzhou (CGO) Zhuhai (ZUH) | Delayed | Claim Refund |
08.07.202512:55 | Hainan Airlines 5010 | Kunming (KMG) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202512:40 | Hainan Airlines 7467 | Hangzhou (HGH) Zhuhai (ZUH) | Delayed | Claim Refund |
08.07.202512:20 | Hainan Airlines 7655 | Taiyuan (TYN) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
