Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. According to EU 261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the regulation that deals with the rights of air passengers. In particular, this law covers diverse cases, such as delays, flight cancellations, rebooking, etc., and obligates airlines to handle individual cases with fairness and care. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to get compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 includes rules concerning the compensation process, including assistance for passengers who suffered from flight problems. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, based on your circumstances.
Compensation for Hainan Airlines Flight Cancellation
First and foremost, travelers should be aware that the airline must inform them about the flight cancellation. If the airline informs you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Hainan Airlines Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which sets out common rules on compensation and assistance for travelers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261/2004 obliges airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you can obtain reimbursement. In this case, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to avoid problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Hainan Airlines is not a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Hainan Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will strive to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202519:30 | Hainan Airlines 7371 | Haikou (HAK) Chongqing (CKG) | cancelled | Refunds |
08.05.202519:25 | Hainan Airlines 7069 | Haikou (HAK) Nanchang (KHN) | cancelled | Refunds |
08.05.202516:45 | Hainan Airlines 4725 | Jinan (TNA) Mian Yang (MIG) | delayed | Refunds |
08.05.202516:00 | Hainan Airlines 7546 | Lianyungang (LYG) Lanzhou (LHW) | delayed | Refunds |
08.05.202510:45 | Hainan Airlines 2065 | Chongqing (TFU) Korla (KRL) | delayed | Refunds |
08.05.202510:10 | Hainan Airlines 7745 | Shenzhen (SZX) Xuzhou (XUZ) | delayed | Refunds |
08.05.202510:10 | Hainan Airlines 7198 | Lanzhou (LHW) Beijing (PEK) | delayed | Refunds |
08.05.202509:30 | Hainan Airlines 7853 | Urumqi (URC) Lanzhou (LHW) | delayed | Refunds |
08.05.202509:05 | Hainan Airlines 7087 | Haikou (HAK) Chongqing (TFU) | delayed | Refunds |
08.05.202509:05 | Hainan Airlines 7089 | Haikou (HAK) Kunming (KMG) | delayed | Refunds |
08.05.202508:00 | Hainan Airlines 4243 | Nanning (NNG) Xuzhou (XUZ) | delayed | Refunds |
08.05.202507:35 | Hainan Airlines 7169 | Haikou (HAK) Huizhou (HUZ) | cancelled | Refunds |
08.05.202506:40 | Hainan Airlines 7023 | Haikou (HAK) Shenzhen (SZX) | delayed | Refunds |
07.05.202522:10 | Hainan Airlines 7128 | Anqing (AQG) Beijing (PEK) | delayed | Refunds |
07.05.202520:25 | Hainan Airlines 7697 | Nanjing (NKG) Taiyuan (TYN) | delayed | Refunds |
07.05.202519:00 | Hainan Airlines 7127 | Beijing (PEK) Anqing (AQG) | delayed | Refunds |
07.05.202517:20 | Hainan Airlines 7747 | Shenzhen (SZX) Taiyuan (TYN) | delayed | Refunds |
07.05.202516:00 | Hainan Airlines 7446 | Urumqi (URC) Taiyuan (TYN) | delayed | Refunds |
07.05.202515:20 | Hainan Airlines 2598 | Haikou (HAK) Xuzhou (XUZ) | delayed | Refunds |
07.05.202513:10 | Hainan Airlines 7045 | Zhuhai (ZUH) Taiyuan (TYN) | delayed | Refunds |
07.05.202511:40 | Hainan Airlines 5061 | Zhengzhou (CGO) Korla (KRL) | delayed | Refunds |
07.05.202511:00 | Hainan Airlines 8562 | Brussels (BRU) Lyon (LYS) | delayed | Refunds |
07.05.202510:10 | Hainan Airlines 7745 | Shenzhen (SZX) Xuzhou (XUZ) | delayed | Refunds |
07.05.202509:35 | Hainan Airlines 8547 | Brussels (BRU) Barcelona (BCN) | delayed | Refunds |
07.05.202509:30 | Hainan Airlines 8545 | Brussels (BRU) Madrid (MAD) | delayed | Refunds |
07.05.202509:25 | Hainan Airlines 8551 | Brussels (BRU) Berlin (BER) | delayed | Refunds |
07.05.202502:50 | Hainan Airlines 7937 | Beijing (PEK) Prague (PRG) | delayed | Refunds |
06.05.202520:45 | Hainan Airlines 8404 | Kelowna (YLW) Vancouver (YVR) | delayed | Refunds |
06.05.202518:25 | Hainan Airlines 4520 | Hangzhou (HGH) (LNL) | delayed | Refunds |
06.05.202517:20 | Hainan Airlines 7854 | Nanjing (NKG) Lanzhou (LHW) | delayed | Refunds |
06.05.202516:10 | Hainan Airlines 7888 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Refunds |
05.05.202522:40 | Hainan Airlines 7397 | Shenzhen (SZX) Hangzhou (HGH) | delayed | Refunds |
05.05.202522:20 | Hainan Airlines 7416 | Shantou (SWA) Hangzhou (HGH) | delayed | Refunds |
05.05.202522:15 | Hainan Airlines 2980 | Handan (HDG) Hangzhou (HGH) | delayed | Refunds |
05.05.202522:05 | Hainan Airlines 7377 | Beijing (PEK) Hangzhou (HGH) | delayed | Refunds |
05.05.202521:35 | Hainan Airlines 3232 | Mian Yang (MIG) Tianjin (TSN) | delayed | Refunds |
05.05.202521:25 | Hainan Airlines 5016 | Kunming (KMG) Hangzhou (HGH) | delayed | Refunds |
05.05.202521:15 | Hainan Airlines 4244 | Xuzhou (XUZ) Nanning (NNG) | delayed | Refunds |
05.05.202521:05 | Hainan Airlines 2164 | Chongqing (TFU) Hangzhou (HGH) | delayed | Refunds |
05.05.202521:05 | Hainan Airlines 7422 | Chongqing (CKG) Hangzhou (HGH) | delayed | Refunds |
05.05.202521:05 | Hainan Airlines 3238 | Hangzhou (HGH) Tianjin (TSN) | delayed | Refunds |
05.05.202521:05 | Hainan Airlines 3238 | Hangzhou (HGH) Tianjin (TSN) | delayed | Refunds |
05.05.202521:00 | Hainan Airlines 7446 | Taiyuan (TYN) Hangzhou (HGH) | delayed | Refunds |
05.05.202520:35 | Hainan Airlines 4285 | Haikou (HAK) (SQD) | delayed | Refunds |
05.05.202520:05 | Hainan Airlines 5069 | Hangzhou (HGH) Guilin (KWL) | delayed | Refunds |
05.05.202520:00 | Hainan Airlines 7177 | Beijing (PEK) Hangzhou (HGH) | delayed | Refunds |
05.05.202518:50 | Hainan Airlines 4608 | Haikou (HAK) Lingling (LLF) | delayed | Refunds |
05.05.202518:15 | Hainan Airlines 7361 | Guangzhou (CAN) Hangzhou (HGH) | delayed | Refunds |
05.05.202518:10 | Hainan Airlines 5034 | Chongqing (TFU) Hangzhou (HGH) | delayed | Refunds |
05.05.202518:00 | Hainan Airlines 3237 | Tianjin (TSN) Hangzhou (HGH) | delayed | Refunds |
05.05.202517:55 | Hainan Airlines 7677 | Beijing (PEK) Hangzhou (HGH) | delayed | Refunds |
05.05.202517:55 | Hainan Airlines 5044 | Hangzhou (HGH) Lijiang City (LJG) | delayed | Refunds |
05.05.202517:15 | Hainan Airlines 5015 | Hangzhou (HGH) Kunming (KMG) | delayed | Refunds |
05.05.202516:45 | Hainan Airlines 2802 | Zhi Jiang (HJJ) Hangzhou (HGH) | delayed | Refunds |
05.05.202516:45 | Hainan Airlines 2802 | Zhi Jiang (HJJ) Hangzhou (HGH) | delayed | Refunds |
05.05.202516:40 | Hainan Airlines 7383 | Sanya (SYX) Hangzhou (HGH) | delayed | Refunds |
05.05.202516:15 | Hainan Airlines 7746 | Hohhot (HET) Xuzhou (XUZ) | delayed | Refunds |
05.05.202516:10 | Hainan Airlines 7888 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Refunds |
05.05.202516:10 | Hainan Airlines 7219 | Haikou (HAK) Shanghai (PVG) | delayed | Refunds |
05.05.202516:05 | Hainan Airlines 7055 | Haikou (HAK) Hangzhou (HGH) | delayed | Refunds |
05.05.202515:50 | Hainan Airlines 7468 | Zhuhai (ZUH) Hangzhou (HGH) | delayed | Refunds |
05.05.202515:30 | Hainan Airlines 5023 | Sanya (SYX) Tianjin (TSN) | delayed | Refunds |
05.05.202514:15 | Hainan Airlines 2802 | Lijiang City (LJG) Zhi Jiang (HJJ) | delayed | Refunds |
05.05.202513:55 | Hainan Airlines 4709 | Shanghai (XIY) Hami (HMI) | delayed | Refunds |
05.05.202512:35 | Hainan Airlines 7061 | Wuhan (WUH) Changchun (CGQ) | delayed | Refunds |
05.05.202512:05 | Hainan Airlines 762 | Budapest (BUD) Shenzhen (SZX) | delayed | Refunds |
05.05.202511:05 | Hainan Airlines 8541 | Brussels (BRU) Hamburg (HAM) | delayed | Refunds |
05.05.202511:00 | Hainan Airlines 8562 | Brussels (BRU) Lyon (LYS) | delayed | Refunds |
05.05.202510:55 | Hainan Airlines 8571 | Brussels (BRU) Venice (VCE) | delayed | Refunds |
05.05.202510:00 | Hainan Airlines 7359 | Guiyang (KWE) Lanzhou (LHW) | delayed | Refunds |
05.05.202509:50 | Hainan Airlines 8558 | Brussels (BRU) London (LHR) | delayed | Refunds |
05.05.202509:50 | Hainan Airlines 8575 | Brussels (BRU) Stockholm (ARN) | delayed | Refunds |
05.05.202509:35 | Hainan Airlines 8547 | Brussels (BRU) Barcelona (BCN) | delayed | Refunds |
05.05.202509:30 | Hainan Airlines 8601 | Brussels (BRU) Prague (PRG) | delayed | Refunds |
05.05.202507:45 | Hainan Airlines 8540 | London (LHR) Brussels (BRU) | delayed | Refunds |
05.05.202501:50 | Hainan Airlines 761 | Shenzhen (SZX) Budapest (BUD) | delayed | Refunds |
04.05.202520:15 | Hainan Airlines 7193 | Beijing (PEK) (HUO) | delayed | Refunds |
04.05.202519:05 | Hainan Airlines 7885 | Beijing (PEK) Hailar (HLD) | delayed | Refunds |
04.05.202517:20 | Hainan Airlines 8162 | Hong Kong (HKG) Chongqing (TFU) | delayed | Refunds |
04.05.202516:10 | Hainan Airlines 7888 | Hangzhou (HGH) Lanzhou (LHW) | delayed | Refunds |
04.05.202515:20 | Hainan Airlines 2598 | Haikou (HAK) Xuzhou (XUZ) | delayed | Refunds |
04.05.202515:00 | Hainan Airlines 8089 | Brussels (BRU) Rome (FCO) | delayed | Refunds |
04.05.202514:30 | Hainan Airlines 8575 | Brussels (BRU) Stockholm (ARN) | delayed | Refunds |
04.05.202513:55 | Hainan Airlines 4709 | Shanghai (XIY) Hami (HMI) | delayed | Refunds |
04.05.202513:20 | Hainan Airlines 7745 | Xuzhou (XUZ) Hohhot (HET) | delayed | Refunds |
04.05.202512:10 | Hainan Airlines 4618 | Hailar (HLD) Tongliao (TGO) | delayed | Refunds |
04.05.202510:10 | Hainan Airlines 7745 | Shenzhen (SZX) Xuzhou (XUZ) | delayed | Refunds |
04.05.202509:30 | Hainan Airlines 7853 | Urumqi (URC) Lanzhou (LHW) | delayed | Refunds |
03.05.202523:00 | Hainan Airlines 7917 | Haikou (HAK) Bangkok (BKK) | cancelled | Refunds |
03.05.202520:25 | Hainan Airlines 7298 | Lanzhou (LHW) Beijing (PEK) | cancelled | Refunds |
03.05.202519:45 | Hainan Airlines 4289 | Haikou (HAK) Wanxian (WXN) | delayed | Refunds |
03.05.202519:30 | Hainan Airlines 7371 | Haikou (HAK) Chongqing (CKG) | delayed | Refunds |
03.05.202518:55 | Hainan Airlines 4291 | Haikou (HAK) (XAI) | delayed | Refunds |
03.05.202515:30 | Hainan Airlines 7007 | Haikou (HAK) Guangzhou (CAN) | delayed | Refunds |
03.05.202514:40 | Hainan Airlines 7041 | Haikou (HAK) Jinan (TNA) | delayed | Refunds |
03.05.202513:20 | Hainan Airlines 495 | Beijing (PEK) Seattle (SEA) | delayed | Refunds |
03.05.202512:45 | Hainan Airlines 2651 | Yinchuan (INC) Xuzhou (XUZ) | delayed | Refunds |
02.05.202523:00 | Hainan Airlines 7917 | Haikou (HAK) Bangkok (BKK) | cancelled | Refunds |
02.05.202516:40 | Hainan Airlines 7025 | Haikou (HAK) Shenzhen (SZX) | delayed | Refunds |
02.05.202514:20 | Hainan Airlines 707 | Haikou (HAK) Hong Kong (HKG) | cancelled | Refunds |
