Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU 261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that deals with air passengers’ rights. In particular, this regulation covers different situations, such as flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any passenger who underwent certain inconveniences has a right to receive compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes rules concerning the process of compensation, including aid to travelers affected by air travel disruptions. In particular, the amount of compensation you can expect to receive is up to 600 euros per person. This sum varies, depending on your circumstances.
Compensation for China Eastern Airlines Flight Cancellation
First and foremost, passengers need to know that the airline must inform them about the flight cancellation. In case the airline informs you under fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for China Eastern Airlines Flight Delay
When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you won’t be charged additional fees for this service.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. Here, you should be aware that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, China Eastern Airlines is not a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim China Eastern Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will do our best to secure your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202514:00 | China Eastern Airlines 5714 | (PKX) Jinghong (JHG) | cancelled | Claim Refund |
20.06.202509:00 | China Eastern Airlines 5703 | Kunming (KMG) (PKX) | cancelled | Claim Refund |
20.06.202507:40 | China Eastern Airlines 2284 | Changchun (CGQ) (PKX) | cancelled | Claim Refund |
20.06.202506:55 | China Eastern Airlines 6662 | Shenzhen (SZX) (PKX) | cancelled | Claim Refund |
20.06.202506:45 | China Eastern Airlines 4331 | Hangzhou (HGH) Zunyi (ZYI) | delayed | Claim Refund |
19.06.202523:10 | China Eastern Airlines 2348 | Hohhot (HET) Lanzhou (LHW) | cancelled | Claim Refund |
19.06.202522:30 | China Eastern Airlines 5140 | Hangzhou (HGH) (PKX) | cancelled | Claim Refund |
19.06.202522:15 | China Eastern Airlines 6690 | Chongqing (CKG) (PKX) | cancelled | Claim Refund |
19.06.202522:10 | China Eastern Airlines 3542 | Qingdao (TAO) Chengdu (CTU) | delayed | Claim Refund |
19.06.202522:00 | China Eastern Airlines 6360 | Yinchuan (INC) Jinan (TNA) | delayed | Claim Refund |
19.06.202521:55 | China Eastern Airlines 6488 | (PKX) Ningbo (NGB) | cancelled | Claim Refund |
19.06.202521:45 | China Eastern Airlines 5186 | Shanghai (PVG) (PKX) | delayed | Claim Refund |
19.06.202521:45 | China Eastern Airlines 6860 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202521:35 | China Eastern Airlines 6114 | Nanchang (KHN) (PKX) | cancelled | Claim Refund |
19.06.202521:20 | China Eastern Airlines 2283 | (PKX) Changchun (CGQ) | cancelled | Claim Refund |
19.06.202521:20 | China Eastern Airlines 9723 | Dali City (DLU) (PKX) | delayed | Claim Refund |
19.06.202521:15 | China Eastern Airlines 4393 | Abu Dhabi (AUH) (PKX) | delayed | Claim Refund |
19.06.202521:10 | China Eastern Airlines 4739 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202521:00 | China Eastern Airlines 2198 | Changsha (CSX) Lanzhou (LHW) | delayed | Claim Refund |
19.06.202521:00 | China Eastern Airlines 4620 | Xiamen (XMN) (PKX) | delayed | Claim Refund |
19.06.202520:50 | China Eastern Airlines 6669 | (PKX) Shenzhen (SZX) | cancelled | Claim Refund |
19.06.202520:50 | China Eastern Airlines 9688 | Hangzhou (HGH) (PKX) | delayed | Claim Refund |
19.06.202520:50 | China Eastern Airlines 6184 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202520:45 | China Eastern Airlines 4859 | Shanghai (PVG) (PKX) | delayed | Claim Refund |
19.06.202520:45 | China Eastern Airlines 8179 | Jinjiang (JJN) (PKX) | delayed | Claim Refund |
19.06.202520:40 | China Eastern Airlines 4745 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
19.06.202520:40 | China Eastern Airlines 8203 | Tongren (TEN) (PKX) | delayed | Claim Refund |
19.06.202520:40 | China Eastern Airlines 8199 | Shantou (SWA) (PKX) | delayed | Claim Refund |
19.06.202520:40 | China Eastern Airlines 8245 | Chizhou (JUH) (PKX) | delayed | Claim Refund |
19.06.202520:35 | China Eastern Airlines 5179 | Ningbo (NGB) (PKX) | delayed | Claim Refund |
19.06.202520:35 | China Eastern Airlines 8209 | Shanghai (SHA) (PKX) | delayed | Claim Refund |
19.06.202520:30 | China Eastern Airlines 8113 | Hanzhong (HZG) (PKX) | delayed | Claim Refund |
19.06.202520:30 | China Eastern Airlines 8193 | Luzhou (LZO) (PKX) | delayed | Claim Refund |
19.06.202520:30 | China Eastern Airlines 8259 | Xingyi (ACX) (PKX) | delayed | Claim Refund |
19.06.202520:25 | China Eastern Airlines 4626 | Fuzhou (FOC) (PKX) | delayed | Claim Refund |
19.06.202520:25 | China Eastern Airlines 3510 | Tianjin (TSN) Chengdu (CTU) | delayed | Claim Refund |
19.06.202520:20 | China Eastern Airlines 6648 | Chengdu (CTU) (PKX) | delayed | Claim Refund |
19.06.202520:10 | China Eastern Airlines 2949 | Wuxi (WUX) (PKX) | delayed | Claim Refund |
19.06.202520:10 | China Eastern Airlines 2662 | Zhuhai (ZUH) (PKX) | delayed | Claim Refund |
19.06.202520:00 | China Eastern Airlines 8095 | Huizhou (HUZ) (PKX) | delayed | Claim Refund |
19.06.202519:55 | China Eastern Airlines 9852 | Urumqi (URC) (PKX) | delayed | Claim Refund |
19.06.202519:50 | China Eastern Airlines 6550 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
19.06.202519:50 | China Eastern Airlines 8080 | Yulin (UYN) (PKX) | delayed | Claim Refund |
19.06.202519:45 | China Eastern Airlines 2852 | (PKX) Changzhou (CZX) | delayed | Claim Refund |
19.06.202519:40 | China Eastern Airlines 6310 | Guangzhou (CAN) (PKX) | cancelled | Claim Refund |
19.06.202519:35 | China Eastern Airlines 8064 | (PKX) Chongqing (TFU) | delayed | Claim Refund |
19.06.202519:30 | China Eastern Airlines 4477 | Kashi (KHG) (QSZ) | delayed | Claim Refund |
19.06.202519:30 | China Eastern Airlines 6298 | Dunhuang (DNH) (PKX) | delayed | Claim Refund |
19.06.202519:05 | China Eastern Airlines 2459 | Wuhan (WUH) (PKX) | delayed | Claim Refund |
19.06.202519:00 | China Eastern Airlines 4300 | Yinchuan (INC) Hangzhou (HGH) | delayed | Claim Refund |
19.06.202518:45 | China Eastern Airlines 6870 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
19.06.202518:45 | China Eastern Airlines 8269 | Yiwu (YIW) (PKX) | delayed | Claim Refund |
19.06.202518:40 | China Eastern Airlines 4642 | Hangzhou (HGH) (PKX) | delayed | Claim Refund |
19.06.202518:30 | China Eastern Airlines 8071 | Hailar (HLD) (PKX) | delayed | Claim Refund |
19.06.202518:30 | China Eastern Airlines 5139 | (PKX) Hangzhou (HGH) | cancelled | Claim Refund |
19.06.202518:30 | China Eastern Airlines 6487 | Ningbo (NGB) (PKX) | cancelled | Claim Refund |
19.06.202518:20 | China Eastern Airlines 6113 | (PKX) Nanchang (KHN) | cancelled | Claim Refund |
19.06.202518:15 | China Eastern Airlines 6687 | (PKX) Chongqing (CKG) | cancelled | Claim Refund |
19.06.202518:10 | China Eastern Airlines 2667 | Wuxi (WUX) (PKX) | delayed | Claim Refund |
19.06.202518:05 | China Eastern Airlines 9968 | Changsha (CSX) (PKX) | delayed | Claim Refund |
19.06.202518:00 | China Eastern Airlines 8244 | (PKX) Chizhou (JUH) | delayed | Claim Refund |
19.06.202518:00 | China Eastern Airlines 8161 | Zhuhai (ZUH) (PKX) | delayed | Claim Refund |
19.06.202517:30 | China Eastern Airlines 4858 | (PKX) Shanghai (PVG) | delayed | Claim Refund |
19.06.202517:00 | China Eastern Airlines 4656 | Xiamen (XMN) (PKX) | delayed | Claim Refund |
19.06.202517:00 | China Eastern Airlines 6162 | Hangzhou (HGH) (PKX) | cancelled | Claim Refund |
19.06.202516:50 | China Eastern Airlines 8198 | (PKX) Shantou (SWA) | delayed | Claim Refund |
19.06.202516:50 | China Eastern Airlines 8237 | Lingling (LLF) (PKX) | delayed | Claim Refund |
19.06.202516:50 | China Eastern Airlines 8192 | (PKX) Luzhou (LZO) | delayed | Claim Refund |
19.06.202516:45 | China Eastern Airlines 3644 | Shanghai (SHA) (PKX) | delayed | Claim Refund |
19.06.202516:45 | China Eastern Airlines 1637 | Amsterdam (AMS) Berlin (BER) | delayed | Claim Refund |
19.06.202516:40 | China Eastern Airlines 2841 | Nanjing (NKG) (PKX) | delayed | Claim Refund |
19.06.202516:30 | China Eastern Airlines 4479 | (SHF) Korla (KRL) | cancelled | Claim Refund |
19.06.202516:20 | China Eastern Airlines 8258 | (PKX) Xingyi (ACX) | delayed | Claim Refund |
19.06.202516:20 | China Eastern Airlines 4332 | Zunyi (ZYI) Hangzhou (HGH) | delayed | Claim Refund |
19.06.202516:15 | China Eastern Airlines 8169 | Xiamen (XMN) (PKX) | delayed | Claim Refund |
19.06.202516:15 | China Eastern Airlines 1668 | Berlin (BER) Paris (CDG) | delayed | Claim Refund |
19.06.202516:05 | China Eastern Airlines 5148 | Hangzhou (HGH) (PKX) | delayed | Claim Refund |
19.06.202516:05 | China Eastern Airlines 8223 | Ningbo (NGB) (PKX) | delayed | Claim Refund |
19.06.202516:05 | China Eastern Airlines 2453 | Enshi (ENH) (PKX) | delayed | Claim Refund |
19.06.202515:55 | China Eastern Airlines 9891 | Lanzhou (LHW) Zhuhai (ZUH) | delayed | Claim Refund |
19.06.202515:55 | China Eastern Airlines 526 | Tokyo (KIX) (PKX) | delayed | Claim Refund |
19.06.202515:50 | China Eastern Airlines 6270 | Korla (KRL) (PKX) | delayed | Claim Refund |
19.06.202515:25 | China Eastern Airlines 8086 | (PKX) Ordos (Dongsheng) (DSN) | delayed | Claim Refund |
19.06.202515:15 | China Eastern Airlines 6308 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202515:15 | China Eastern Airlines 4433 | Trieste (TRS) Rome (FCO) | delayed | Claim Refund |
19.06.202515:00 | China Eastern Airlines 4622 | Xiamen (XMN) (PKX) | delayed | Claim Refund |
19.06.202514:40 | China Eastern Airlines 6305 | (PKX) Guangzhou (CAN) | cancelled | Claim Refund |
19.06.202514:40 | China Eastern Airlines 2360 | Nanjing (NKG) Lanzhou (LHW) | delayed | Claim Refund |
19.06.202514:40 | China Eastern Airlines 2555 | (WDS) Xiamen (XMN) | delayed | Claim Refund |
19.06.202514:35 | China Eastern Airlines 2560 | (PKX) Wuhan (WUH) | delayed | Claim Refund |
19.06.202514:30 | China Eastern Airlines 5457 | Hangzhou (HGH) (PKX) | delayed | Claim Refund |
19.06.202514:30 | China Eastern Airlines 2412 | Lanzhou (LHW) Jiayuguan (JGN) | delayed | Claim Refund |
19.06.202514:25 | China Eastern Airlines 2347 | Lanzhou (LHW) Hohhot (HET) | cancelled | Claim Refund |
19.06.202514:25 | China Eastern Airlines 8361 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
19.06.202514:05 | China Eastern Airlines 5198 | Jiagedaqi (JGD) Harbin (HRB) | delayed | Claim Refund |
19.06.202514:05 | China Eastern Airlines 8083 | Urumqi (URC) (PKX) | delayed | Claim Refund |
19.06.202513:50 | China Eastern Airlines 4629 | (PKX) Jinjiang (JJN) | delayed | Claim Refund |
19.06.202513:40 | China Eastern Airlines 5392 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
19.06.202513:40 | China Eastern Airlines 6161 | (PKX) Hangzhou (HGH) | cancelled | Claim Refund |
19.06.202513:40 | China Eastern Airlines 1669 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
