China Eastern Airlines Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU 261, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the law that deals with air passengers’ rights. In particular, this regulation covers different situations, such as flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any passenger who underwent certain inconveniences has a right to receive compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 includes rules concerning the process of compensation, including aid to travelers affected by air travel disruptions. In particular, the amount of compensation you can expect to receive is up to 600 euros per person. This sum varies, depending on your circumstances.

Compensation for China Eastern Airlines Flight Cancellation

First and foremost, passengers need to know that the airline must inform them about the flight cancellation. In case the airline informs you under fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for China Eastern Airlines Flight Delay

When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.

Furthermore, this is the case when the airline also must provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care relates to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance to passengers in the event of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

  • Food and beverages appropriate for the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the hotel
  • Two free phone calls, emails, or faxes

Upgrading and Downgrading

In situations where a passenger receives an alternative flight, it is good to know about upgrading and downgrading the flight’s class.

In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you won’t be charged additional fees for this service.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. Here, you should be aware that the amount of compensation is entirely based on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Be aware that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you can claim compensation.

Which Flights are Covered by EU 261/2004?

EU 261 covers all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, China Eastern Airlines is not a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim China Eastern Airlines Compensation

Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:

  1. Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will do our best to secure your compensation. You only incur a fee if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

08.05.202521:45

China Eastern Airlines

9873

Lanzhou (LHW)

Jiayuguan (JGN)

cancelled

Refunds

08.05.202520:35

China Eastern Airlines

9874

Jiayuguan (JGN)

Lanzhou (LHW)

cancelled

Refunds

08.05.202519:35

China Eastern Airlines

5471

Jinan (TNA)

Chongqing (CKG)

cancelled

Refunds

08.05.202516:30

China Eastern Airlines

3550

Jinan (TNA)

Chengdu (CTU)

delayed

Refunds

08.05.202516:30

China Eastern Airlines

4479

(SHF)

Korla (KRL)

cancelled

Refunds

08.05.202515:10

China Eastern Airlines

3944

(TWC)

(QSZ)

cancelled

Refunds

08.05.202514:40

China Eastern Airlines

2360

Nanjing (NKG)

Lanzhou (LHW)

delayed

Refunds

08.05.202514:30

China Eastern Airlines

539

Shanghai (PVG)

Tokyo (HND)

delayed

Refunds

08.05.202514:25

China Eastern Airlines

8361

Shanghai (PVG)

Lanzhou (LHW)

delayed

Refunds

08.05.202514:05

China Eastern Airlines

5182

Lanzhou (LHW)

Zhengzhou (CGO)

delayed

Refunds

08.05.202514:05

China Eastern Airlines

2445

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Refunds

08.05.202514:00

China Eastern Airlines

2326

Qingdao (TAO)

Lanzhou (LHW)

delayed

Refunds

08.05.202513:40

China Eastern Airlines

3947

Hami (HMI)

Bole (BPL)

delayed

Refunds

08.05.202513:30

China Eastern Airlines

3330

Xuzhou (XUZ)

Chongqing (TFU)

delayed

Refunds

08.05.202513:30

China Eastern Airlines

2750

Dunhuang (DNH)

Lanzhou (LHW)

delayed

Refunds

08.05.202513:00

China Eastern Airlines

4515

Yinchuan (INC)

(LFQ)

delayed

Refunds

08.05.202512:55

China Eastern Airlines

3209

Chongqing (TFU)

Lanzhou (LHW)

delayed

Refunds

08.05.202512:55

China Eastern Airlines

4286

Taizhou (HYN)

Xuzhou (XUZ)

delayed

Refunds

08.05.202512:45

China Eastern Airlines

2415

Dunhuang (DNH)

Lanzhou (LHW)

delayed

Refunds

08.05.202512:40

China Eastern Airlines

4176

Sydney (SYD)

(WTB)

delayed

Refunds

08.05.202512:25

China Eastern Airlines

6528

Nanchang (KHN)

Lanzhou (LHW)

delayed

Refunds

08.05.202511:55

China Eastern Airlines

2220

Guangzhou (CAN)

Lanzhou (LHW)

delayed

Refunds

08.05.202511:55

China Eastern Airlines

2422

Guiyang (KWE)

Lanzhou (LHW)

delayed

Refunds

08.05.202511:55

China Eastern Airlines

8129

Lanzhou (LHW)

Fuoshan (FUO)

delayed

Refunds

08.05.202511:45

China Eastern Airlines

3767

Shanghai (XIY)

Guyuan (GYU)

delayed

Refunds

08.05.202511:40

China Eastern Airlines

8633

Shanghai (PVG)

Tokyo (HND)

delayed

Refunds

08.05.202511:35

China Eastern Airlines

6499

Jinan (TNA)

Lanzhou (LHW)

delayed

Refunds

08.05.202511:15

China Eastern Airlines

2372

Guilin (KWL)

Lanzhou (LHW)

delayed

Refunds

08.05.202511:10

China Eastern Airlines

2412

(PKX)

Lanzhou (LHW)

delayed

Refunds

08.05.202511:00

China Eastern Airlines

2448

Nanjing (NKG)

Lanzhou (LHW)

delayed

Refunds

08.05.202510:50

China Eastern Airlines

6723

Harbin (HRB)

Lanzhou (LHW)

delayed

Refunds

08.05.202510:45

China Eastern Airlines

3583

Chongqing (TFU)

Korla (KRL)

delayed

Refunds

08.05.202510:40

China Eastern Airlines

9977

Lanzhou (LHW)

Hefei (Luogang Airport) (HFE)

delayed

Refunds

08.05.202509:55

China Eastern Airlines

3945

(QSZ)

(TWC)

cancelled

Refunds

08.05.202509:55

China Eastern Airlines

2473

Lanzhou (LHW)

Wuhan (WUH)

delayed

Refunds

08.05.202509:30

China Eastern Airlines

1887

Paris (CDG)

Budapest (BUD)

delayed

Refunds

08.05.202509:00

China Eastern Airlines

6527

Lanzhou (LHW)

Nanchang (KHN)

delayed

Refunds

08.05.202509:00

China Eastern Airlines

2421

Lanzhou (LHW)

Guiyang (KWE)

delayed

Refunds

08.05.202508:30

China Eastern Airlines

2359

Jiayuguan (JGN)

Lanzhou (LHW)

cancelled

Refunds

08.05.202508:15

China Eastern Airlines

4478

Korla (KRL)

(SHF)

cancelled

Refunds

08.05.202508:00

China Eastern Airlines

4476

Korla (KRL)

(QSZ)

delayed

Refunds

08.05.202508:00

China Eastern Airlines

3888

Hangzhou (HGH)

(LFQ)

delayed

Refunds

08.05.202507:40

China Eastern Airlines

2471

Chongqing (TFU)

Lanzhou (LHW)

delayed

Refunds

08.05.202507:40

China Eastern Airlines

3327

Chongqing (TFU)

Xuzhou (XUZ)

delayed

Refunds

08.05.202507:15

China Eastern Airlines

2749

Nanjing (NKG)

Lanzhou (LHW)

delayed

Refunds

08.05.202507:10

China Eastern Airlines

2129

(PKX)

Lanzhou (LHW)

delayed

Refunds

07.05.202522:20

China Eastern Airlines

5240

Yinchuan (INC)

Taiyuan (TYN)

cancelled

Refunds

07.05.202522:15

China Eastern Airlines

2674

Dalian (DLC)

Changzhou (CZX)

cancelled

Refunds

07.05.202521:40

China Eastern Airlines

5214

Shanghai (PVG)

Taiyuan (TYN)

delayed

Refunds

07.05.202520:00

China Eastern Airlines

5239

Taiyuan (TYN)

Yinchuan (INC)

cancelled

Refunds

07.05.202519:35

China Eastern Airlines

4489

Jiayuguan (JGN)

Jinchang (JIC)

delayed

Refunds

07.05.202519:35

China Eastern Airlines

2279

Xining (XNN)

Golmud (GOQ)

delayed

Refunds

07.05.202519:25

China Eastern Airlines

2375

Shanghai (XIY)

Golmud (GOQ)

delayed

Refunds

07.05.202518:00

China Eastern Airlines

8220

(PKX)

Lingling (LLF)

delayed

Refunds

07.05.202517:40

China Eastern Airlines

2405

Shanghai (SHA)

Taiyuan (TYN)

delayed

Refunds

07.05.202517:10

China Eastern Airlines

8634

Tokyo (HND)

Shanghai (PVG)

delayed

Refunds

07.05.202517:05

China Eastern Airlines

4154

Sydney (SYD)

Moree (MRZ)

delayed

Refunds

07.05.202517:05

China Eastern Airlines

5676

Nanchang (KHN)

Taiyuan (TYN)

delayed

Refunds

07.05.202516:15

China Eastern Airlines

9936

Yichang (YIH)

Taiyuan (TYN)

delayed

Refunds

07.05.202516:10

China Eastern Airlines

6395

Chongqing (TFU)

Taiyuan (TYN)

delayed

Refunds

07.05.202515:50

China Eastern Airlines

4648

Xiamen (XMN)

Taiyuan (TYN)

delayed

Refunds

07.05.202515:30

China Eastern Airlines

2771

Wuxi (WUX)

Taiyuan (TYN)

delayed

Refunds

07.05.202514:35

China Eastern Airlines

6295

Shanghai (XIY)

Karamay (KRY)

delayed

Refunds

07.05.202514:35

China Eastern Airlines

3950

Hohhot (HET)

Manzhouli (NZH)

delayed

Refunds

07.05.202514:30

China Eastern Airlines

539

Shanghai (PVG)

Tokyo (HND)

delayed

Refunds

07.05.202514:25

China Eastern Airlines

4270

Kuqa (KCA)

(SHF)

cancelled

Refunds

07.05.202514:10

China Eastern Airlines

4208

Guangzhou (CAN)

Tokyo (HND)

delayed

Refunds

07.05.202511:50

China Eastern Airlines

5252

Guangzhou (CAN)

Taiyuan (TYN)

delayed

Refunds

07.05.202510:00

China Eastern Airlines

4271

(SHF)

Kuqa (KCA)

cancelled

Refunds

07.05.202509:50

China Eastern Airlines

4508

Shijiazhuang (SJW)

Chifeng (CIF)

delayed

Refunds

07.05.202509:20

China Eastern Airlines

4180

Tokyo (HND)

Shanghai (SHA)

delayed

Refunds

07.05.202509:05

China Eastern Airlines

4185

Shanghai (PVG)

Tokyo (HND)

delayed

Refunds

07.05.202508:30

China Eastern Airlines

8329

Shanghai (PVG)

Anshan (AOG)

delayed

Refunds

07.05.202507:40

China Eastern Airlines

3327

Chongqing (TFU)

Xuzhou (XUZ)

delayed

Refunds

07.05.202501:00

China Eastern Airlines

4925

Bangkok (BKK)

Nairobi (NBO)

delayed

Refunds

06.05.202523:10

China Eastern Airlines

6264

Tianjin (TSN)

Lanzhou (LHW)

delayed

Refunds

06.05.202522:40

China Eastern Airlines

2418

(PKX)

Lanzhou (LHW)

delayed

Refunds

06.05.202522:20

China Eastern Airlines

2416

Lanzhou (LHW)

Dunhuang (DNH)

delayed

Refunds

06.05.202522:15

China Eastern Airlines

2450

Kunming (KMG)

Lanzhou (LHW)

delayed

Refunds

06.05.202521:55

China Eastern Airlines

4239

Turpan (TLQ)

Korla (KRL)

cancelled

Refunds

06.05.202521:45

China Eastern Airlines

9873

Lanzhou (LHW)

Jiayuguan (JGN)

cancelled

Refunds

06.05.202521:35

China Eastern Airlines

6813

Shanghai (SHA)

Lanzhou (LHW)

delayed

Refunds

06.05.202521:05

China Eastern Airlines

5170

Hefei (Luogang Airport) (HFE)

Xiamen (XMN)

delayed

Refunds

06.05.202520:35

China Eastern Airlines

9874

Jiayuguan (JGN)

Lanzhou (LHW)

cancelled

Refunds

06.05.202520:15

China Eastern Airlines

9892

Zhuhai (ZUH)

Lanzhou (LHW)

delayed

Refunds

06.05.202520:05

China Eastern Airlines

3345

Chongqing (CKG)

Lanzhou (LHW)

delayed

Refunds

06.05.202519:55

China Eastern Airlines

4695

Lanzhou (LHW)

Hangzhou (HGH)

delayed

Refunds

06.05.202519:45

China Eastern Airlines

2306

Guangzhou (CAN)

Lanzhou (LHW)

delayed

Refunds

06.05.202519:45

China Eastern Airlines

3831

Lanzhou (LHW)

Qingyang (IQN)

delayed

Refunds

06.05.202519:25

China Eastern Airlines

2375

Shanghai (XIY)

Golmud (GOQ)

delayed

Refunds

06.05.202518:55

China Eastern Airlines

6768

Guiyang (KWE)

Lanzhou (LHW)

delayed

Refunds

06.05.202518:15

China Eastern Airlines

2258

Qingdao (TAO)

Lanzhou (LHW)

delayed

Refunds

06.05.202518:00

China Eastern Airlines

8363

Shanghai (PVG)

Lanzhou (LHW)

delayed

Refunds

06.05.202517:35

China Eastern Airlines

2435

Shanghai (XIY)

Korla (KRL)

delayed

Refunds

06.05.202517:00

China Eastern Airlines

2417

Jiayuguan (JGN)

Lanzhou (LHW)

delayed

Refunds

06.05.202516:40

China Eastern Airlines

4238

Korla (KRL)

Turpan (TLQ)

cancelled

Refunds

06.05.202515:55

China Eastern Airlines

268

Seoul (ICN)

Yantai (YNT)

delayed

Refunds

06.05.202515:10

China Eastern Airlines

3944

(TWC)

(QSZ)

cancelled

Refunds

06.05.202514:35

China Eastern Airlines

3241

Chongqing (TFU)

Korla (KRL)

delayed

Refunds

06.05.202513:55

China Eastern Airlines

2478

Wuhan (WUH)

Jinzhou (JNZ)

delayed

Refunds
Yurii Moskalenko
2193 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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