Avianca Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

European Union Regulation 261 is the regulation that deals with air passengers’ rights. In particular, this regulation covers diverse cases, such as delays, flight cancellations, rebooking, etc., and obligates airlines to resolve individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

The EU 261 encompasses rules regarding the compensation process, including assistance for passengers affected by flight problems. In particular, the amount of compensation you can expect to receive is up to 600 euros per person. This sum varies, according to your specific case.

Compensation for Avianca Flight Cancellation

First and foremost, passengers need to know that the airline must inform them about the cancellation of their flight. If the airline informs you under fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Avianca Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline also must provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes regulations on assistance and compensation to passengers in the event of denied boarding, flight cancellations, or long delays.

The “Right to Care” under EU 261 requires airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:

  • Meals and beverages appropriate to the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the hotel
  • Two free phone calls, emails, or faxes

Upgrading and Downgrading

When a passenger gets an alternative flight, it is important to know about upgrading and downgrading the flight’s class.

In cases, when the airline provides you with a higher class (for instance, you had Economy but were upgraded to Business class), you will not be charged additional fees for this service.

Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. Here, it is worth mentioning that the amount of compensation fully depends on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Be aware that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Moreover, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you may be eligible for compensation.

Which Flights are Covered by EU 261/2004?

EU 261 applies to all flights departing from EU airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Avianca isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Avianca Compensation

Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:

  1. Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will make every effort to get you your compensation. You are only charged if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202514:45

SA AVIANCA

6503

Frankfurt (FRA)

Bogota (BOG)

delayed

Claim Refund

28.05.202515:50

SA AVIANCA

4679

Sao Paulo (GRU)

Ilheus (IOS)

delayed

Claim Refund

28.05.202511:10

SA AVIANCA

2998

Bogota (BOG)

Pitalito (PTX)

delayed

Claim Refund

28.05.202511:10

SA AVIANCA

1688

Quito (UIO)

Galapagos Island (GPS)

delayed

Claim Refund

28.05.202507:40

SA AVIANCA

6253

Dubai (DXB)

Madrid (MAD)

delayed

Claim Refund

27.05.202519:07

SA AVIANCA

2148

Los Angeles (LAX)

Seattle (SEA)

delayed

Claim Refund

27.05.202518:05

SA AVIANCA

2352

San Francisco (SFO)

Burbank (BUR)

delayed

Claim Refund

27.05.202514:55

SA AVIANCA

2922

Bogota (BOG)

Manizales (MZL)

delayed

Claim Refund

27.05.202509:20

SA AVIANCA

6191

Santiago De Compostela (SCQ)

Madrid (MAD)

delayed

Claim Refund

27.05.202507:40

SA AVIANCA

6253

Dubai (DXB)

Madrid (MAD)

delayed

Claim Refund

27.05.202503:25

SA AVIANCA

6255

Dubai (DXB)

Barcelona (BCN)

delayed

Claim Refund

26.05.202521:40

SA AVIANCA

97

Bogota (BOG)

Santiago (SCL)

delayed

Claim Refund

26.05.202521:40

SA AVIANCA

4671

Sao Paulo (GRU)

Brasilia (BSB)

delayed

Claim Refund

26.05.202520:45

SA AVIANCA

4609

Brasilia (BSB)

Sao Paulo (GIG)

delayed

Claim Refund

26.05.202516:12

SA AVIANCA

2036

San Francisco (SFO)

Seattle (SEA)

delayed

Claim Refund

26.05.202515:30

SA AVIANCA

241

Bogota (BOG)

Santiago (SCL)

delayed

Claim Refund

26.05.202511:45

SA AVIANCA

209

Santo Domingo (SDQ)

Bogota (BOG)

delayed

Claim Refund

26.05.202510:35

SA AVIANCA

2268

Los Angeles (LAX)

Seattle (SEA)

delayed

Claim Refund

26.05.202507:10

SA AVIANCA

208

Bogota (BOG)

Santo Domingo (SDQ)

delayed

Claim Refund

25.05.202521:55

SA AVIANCA

4671

Sao Paulo (GRU)

Brasilia (BSB)

delayed

Claim Refund

25.05.202519:50

SA AVIANCA

6122

Madrid (MAD)

Santiago De Compostela (SCQ)

delayed

Claim Refund

25.05.202517:40

SA AVIANCA

2927

Quibdo (UIB)

Bogota (BOG)

delayed

Claim Refund

25.05.202517:10

SA AVIANCA

6509

Frankfurt (FRA)

Madrid (MAD)

delayed

Claim Refund

25.05.202516:00

SA AVIANCA

2926

Bogota (BOG)

Quibdo (UIB)

delayed

Claim Refund

25.05.202515:40

SA AVIANCA

2910

Cali (CLO)

Pasto (PSO)

delayed

Claim Refund

25.05.202515:40

SA AVIANCA

2922

Bogota (BOG)

Manizales (MZL)

delayed

Claim Refund

25.05.202513:35

SA AVIANCA

250

Bogota (BOG)

Santo Domingo (SDQ)

delayed

Claim Refund

25.05.202513:05

SA AVIANCA

4378

Sao Paulo (SDU)

Sao Paulo (GRU)

delayed

Claim Refund

25.05.202510:00

SA AVIANCA

2998

Bogota (BOG)

Pitalito (PTX)

delayed

Claim Refund

24.05.202520:20

SA AVIANCA

6158

Madrid (MAD)

Pamplona (PNA)

delayed

Claim Refund

24.05.202515:40

SA AVIANCA

6254

Barcelona (BCN)

Dubai (DXB)

delayed

Claim Refund

24.05.202515:30

SA AVIANCA

2922

Bogota (BOG)

Manizales (MZL)

delayed

Claim Refund

24.05.202513:35

SA AVIANCA

250

Bogota (BOG)

Santo Domingo (SDQ)

delayed

Claim Refund

24.05.202511:00

SA AVIANCA

2998

Bogota (BOG)

Pitalito (PTX)

delayed

Claim Refund

24.05.202507:40

SA AVIANCA

6253

Dubai (DXB)

Madrid (MAD)

delayed

Claim Refund

23.05.202519:59

SA AVIANCA

2332

(ORD)

Seattle (SEA)

delayed

Claim Refund

23.05.202519:50

SA AVIANCA

6250

London (LHR)

Dubai (DXB)

delayed

Claim Refund

23.05.202515:54

SA AVIANCA

4807

Bogota (BOG)

Popayan (PPN)

delayed

Claim Refund

23.05.202513:40

SA AVIANCA

6179

San Sebastian (EAS)

Madrid (MAD)

delayed

Claim Refund

23.05.202507:40

SA AVIANCA

6253

Dubai (DXB)

Madrid (MAD)

delayed

Claim Refund

23.05.202507:00

SA AVIANCA

4404

Tampa (TPA)

Fort Lauderdale (FLL)

cancelled

Claim Refund

23.05.202501:15

SA AVIANCA

4504

San Francisco (SFO)

Taipei (TPE)

delayed

Claim Refund

23.05.202500:50

SA AVIANCA

4510

San Francisco (SFO)

Taipei (TPE)

delayed

Claim Refund

22.05.202521:40

SA AVIANCA

4671

Sao Paulo (GRU)

Brasilia (BSB)

delayed

Claim Refund

22.05.202520:45

SA AVIANCA

4687

Brasilia (BSB)

Sao Paulo (GRU)

delayed

Claim Refund

22.05.202519:59

SA AVIANCA

2332

(ORD)

Seattle (SEA)

delayed

Claim Refund

22.05.202517:40

SA AVIANCA

6123

Oviedo (OVD)

Madrid (MAD)

cancelled

Claim Refund

22.05.202515:50

SA AVIANCA

4679

Sao Paulo (GRU)

Ilheus (IOS)

delayed

Claim Refund

22.05.202512:10

SA AVIANCA

2998

Bogota (BOG)

Pitalito (PTX)

delayed

Claim Refund

22.05.202511:45

SA AVIANCA

143

Caracas (CCS)

Bogota (BOG)

cancelled

Claim Refund

22.05.202511:25

SA AVIANCA

4606

Brasilia (BSB)

Sao Paulo (GRU)

delayed

Claim Refund

22.05.202511:15

SA AVIANCA

4630

Sao Paulo (GIG)

Brasilia (BSB)

delayed

Claim Refund

22.05.202510:45

SA AVIANCA

4428

Tampa (TPA)

Fort Lauderdale (FLL)

cancelled

Claim Refund

22.05.202510:35

SA AVIANCA

2268

Los Angeles (LAX)

Seattle (SEA)

delayed

Claim Refund

22.05.202510:20

SA AVIANCA

8590

Bogota (BOG)

Riohacha (RCH)

delayed

Claim Refund

22.05.202509:45

SA AVIANCA

8372

Quito (UIO)

Bogota (BOG)

delayed

Claim Refund

22.05.202509:38

SA AVIANCA

8460

Bogota (BOG)

Quibdo (UIB)

delayed

Claim Refund

22.05.202508:53

SA AVIANCA

9303

Medellin (MDE)

Bogota (BOG)

delayed

Claim Refund

22.05.202507:46

SA AVIANCA

4872

El Yopal (EYP)

Bogota (BOG)

delayed

Claim Refund

22.05.202507:30

SA AVIANCA

639

San Salvador (SAL)

San Jose (SJO)

delayed

Claim Refund

22.05.202507:30

SA AVIANCA

6034

Madrid (MAD)

San Sebastian (EAS)

delayed

Claim Refund

22.05.202507:30

SA AVIANCA

323

San Salvador (SAL)

Panama City (PTY)

delayed

Claim Refund

22.05.202507:26

SA AVIANCA

9538

Bogota (BOG)

Barranquilla (BAQ)

delayed

Claim Refund

22.05.202507:25

SA AVIANCA

260

Sao Paulo (GIG)

Bogota (BOG)

delayed

Claim Refund

22.05.202507:14

SA AVIANCA

9396

Bogota (BOG)

Monteria (MTR)

delayed

Claim Refund

22.05.202507:10

SA AVIANCA

142

Bogota (BOG)

Caracas (CCS)

cancelled

Claim Refund

22.05.202506:55

SA AVIANCA

110

Montevideo (MVD)

Bogota (BOG)

delayed

Claim Refund

22.05.202506:51

SA AVIANCA

2993

El Yopal (EYP)

Bogota (BOG)

delayed

Claim Refund

22.05.202506:12

SA AVIANCA

9358

Bogota (BOG)

Medellin (MDE)

delayed

Claim Refund

22.05.202505:25

SA AVIANCA

2992

Bogota (BOG)

El Yopal (EYP)

delayed

Claim Refund

22.05.202505:10

SA AVIANCA

8409

Bogota (BOG)

Cali (CLO)

delayed

Claim Refund

22.05.202500:00

SA AVIANCA

8475

Medellin (MDE)

Bogota (BOG)

delayed

Claim Refund

21.05.202523:59

SA AVIANCA

2329

Seattle (SEA)

(ORD)

delayed

Claim Refund

21.05.202523:25

SA AVIANCA

120

Bogota (BOG)

London (LHR)

delayed

Claim Refund

21.05.202522:24

SA AVIANCA

5233

Cucuta (CUC)

Bogota (BOG)

delayed

Claim Refund

21.05.202522:20

SA AVIANCA

8449

Bogota (BOG)

Medellin (MDE)

delayed

Claim Refund

21.05.202522:09

SA AVIANCA

8497

Monteria (MTR)

Bogota (BOG)

delayed

Claim Refund

21.05.202522:05

SA AVIANCA

261

Bogota (BOG)

Sao Paulo (GIG)

delayed

Claim Refund

21.05.202521:44

SA AVIANCA

9221

Bogota (BOG)

Cali (CLO)

delayed

Claim Refund

21.05.202521:41

SA AVIANCA

4801

Bucaramanga (BGA)

Bogota (BOG)

cancelled

Claim Refund

21.05.202521:40

SA AVIANCA

97

Bogota (BOG)

Santiago (SCL)

delayed

Claim Refund

21.05.202521:35

SA AVIANCA

8507

Santa Marta (SMR)

Bogota (BOG)

delayed

Claim Refund

21.05.202521:25

SA AVIANCA

2103

San Francisco (SFO)

Los Angeles (SBP)

delayed

Claim Refund

21.05.202521:07

SA AVIANCA

8581

Valledupar (VUP)

Bogota (BOG)

delayed

Claim Refund

21.05.202520:55

SA AVIANCA

9447

Cucuta (CUC)

Bogota (BOG)

delayed

Claim Refund

21.05.202520:51

SA AVIANCA

8501

San Andres Island (ADZ)

Bogota (BOG)

delayed

Claim Refund

21.05.202520:40

SA AVIANCA

2981

Neiva (NVA)

Bogota (BOG)

delayed

Claim Refund

21.05.202520:35

SA AVIANCA

4634

Brasilia (BSB)

Manaus (MAO)

delayed

Claim Refund

21.05.202520:25

SA AVIANCA

48

Lima (LIM)

Bogota (BOG)

delayed

Claim Refund

21.05.202520:20

SA AVIANCA

2314

(ORD)

Des Moines (DSM)

delayed

Claim Refund

21.05.202520:04

SA AVIANCA

4800

Bogota (BOG)

Bucaramanga (BGA)

cancelled

Claim Refund

21.05.202520:03

SA AVIANCA

9537

Barranquilla (BAQ)

Bogota (BOG)

delayed

Claim Refund

21.05.202519:59

SA AVIANCA

2332

(ORD)

Seattle (SEA)

delayed

Claim Refund

21.05.202519:55

SA AVIANCA

2044

Buffalo (BUF)

New York (IAD)

delayed

Claim Refund

21.05.202519:50

SA AVIANCA

9777

Santa Marta (SMR)

Bogota (BOG)

cancelled

Claim Refund

21.05.202519:43

SA AVIANCA

9421

Cucuta (CUC)

Bogota (BOG)

delayed

Claim Refund

21.05.202519:25

SA AVIANCA

2945

Florencia (FLA)

Bogota (BOG)

delayed

Claim Refund

21.05.202519:24

SA AVIANCA

9212

Cali (CLO)

Bogota (BOG)

delayed

Claim Refund

21.05.202519:11

SA AVIANCA

8529

Barranquilla (BAQ)

Bogota (BOG)

cancelled

Claim Refund

21.05.202519:04

SA AVIANCA

9803

San Andres Island (ADZ)

Bogota (BOG)

cancelled

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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