Cancelled and delayed flights are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the situations in which passengers are eligible for compensation and assistance in the event of flight disruption.
Here, you will discover everything you need to know about European Union Regulation 261 and when you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers departing from or arriving at Vienna International Airport on flights operated by EU-based airlines have specific rights when facing significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is necessary, the airline is required to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers may choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers might be entitled to financial compensation between €250 to €600.
Vienna International Airport Flight Delay Compensation
Flyers encountering flight delays at Vienna International Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it follows UK and EU laws. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays caused by extraordinary circumstances outside their control.
Vienna International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Vienna International Airport, according to EU 261, travelers may get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation could still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the length of the delay. You can check the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t offer compensation for flight cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Vienna International Airport Flights are Covered by EU261?
When you’re departing from an airport within the European Union and flying with an airline flight from the EU, you are covered by EU Regulation 261/2004. This law guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Vienna International Airport to anywhere | Yes | Yes |
| Arrivals at Vienna International Airport from inside the EU | Yes | No |
| Arrivals at Vienna International Airport from outside the EU | Yes | No |
How to Claim Compensation from Vienna International Airport
Flight delays and cancellations are common due to factors such as bad weather, air traffic congestion, mechanical problems, or crew shortages. If you experience a flight disruption at Vienna International Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate a compensation claim, take the following steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
19.04.202510:50 | Lauda Europe 2021 | Vienna International (LOWW) Beauvais-Tille (LFOB) | delayed | Refunds |
18.04.202518:45 | Smartline | Vienna International (LOWW) Altenrhein (LSZR) | delayed | Refunds |
18.04.202513:10 | Austrian 741 | Vienna International (LOWW) Barca (LZKZ) | delayed | Refunds |
18.04.202513:10 | Lufthansa 6366 | Vienna International (LOWW) Barca (LZKZ) | delayed | Refunds |
18.04.202511:25 | Austrian 8563 | Vienna International (LOWW) Haneda Airport (RJTT) | delayed | Refunds |
18.04.202511:25 | ANA 206 | Vienna International (LOWW) Haneda Airport (RJTT) | delayed | Refunds |
17.04.202522:45 | Alitalia 5108 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
17.04.202522:45 | Austrian 657 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
16.04.202522:45 | Austrian 657 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
16.04.202522:45 | Alitalia 5108 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
16.04.202512:50 | Braathens Regional 597 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
14.04.202517:15 | Austrian 901 | Vienna International (LOWW) Innsbruck-kranebitten (LOWI) | delayed | Refunds |
14.04.202517:15 | Lufthansa 6344 | Vienna International (LOWW) Innsbruck-kranebitten (LOWI) | delayed | Refunds |
14.04.202517:15 | Alitalia 5132 | Vienna International (LOWW) Innsbruck-kranebitten (LOWI) | delayed | Refunds |
13.04.202522:30 | Braathens Regional 599 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
13.04.202522:30 | LOT – Polish Airlines 5012 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
13.04.202522:30 | Alitalia 5106 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
13.04.202507:05 | Lauda Europe 1324 | Vienna International (LOWW) Beauvais-Tille (LFOB) | delayed | Refunds |
12.04.202512:55 | Lufthansa 6396 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
12.04.202512:55 | Alitalia 5096 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
12.04.202512:55 | Lufthansa 6398 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
12.04.202512:55 | Austrian 653 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
11.04.202517:15 | Austrian 901 | Vienna International (LOWW) Innsbruck-kranebitten (LOWI) | delayed | Refunds |
11.04.202517:15 | Alitalia 5132 | Vienna International (LOWW) Innsbruck-kranebitten (LOWI) | delayed | Refunds |
11.04.202517:15 | Lufthansa 6344 | Vienna International (LOWW) Innsbruck-kranebitten (LOWI) | delayed | Refunds |
11.04.202513:10 | Austrian 741 | Vienna International (LOWW) Barca (LZKZ) | delayed | Refunds |
11.04.202513:10 | Lufthansa 6366 | Vienna International (LOWW) Barca (LZKZ) | delayed | Refunds |
11.04.202512:50 | Alitalia 5094 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
11.04.202512:50 | LOT – Polish Airlines 5014 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
11.04.202512:50 | ANA 5603 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
11.04.202512:50 | Braathens Regional 597 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
10.04.202512:50 | Braathens Regional 597 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
10.04.202512:50 | LOT – Polish Airlines 5014 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
10.04.202512:50 | Alitalia 5094 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
10.04.202512:50 | ANA 5603 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
09.04.202510:15 | Austrian 829 | Vienna International (LOWW) Erbil International (irbil Northwest) (ORER) | delayed | Refunds |
09.04.202510:15 | Lufthansa 6388 | Vienna International (LOWW) Erbil International (irbil Northwest) (ORER) | delayed | Refunds |
08.04.202522:30 | Alitalia 5106 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
08.04.202522:30 | LOT – Polish Airlines 5012 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
08.04.202522:30 | Braathens Regional 599 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
08.04.202512:50 | Braathens Regional 597 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
08.04.202512:50 | ANA 5603 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
08.04.202512:50 | LOT – Polish Airlines 5014 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
08.04.202512:50 | Alitalia 5094 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
07.04.202522:45 | Alitalia 5108 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
07.04.202522:45 | Austrian 657 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
07.04.202522:30 | LOT – Polish Airlines 5012 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
07.04.202522:30 | Alitalia 5106 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
07.04.202522:30 | Braathens Regional 599 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
07.04.202512:50 | Alitalia 5094 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
07.04.202512:50 | LOT – Polish Airlines 5014 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
07.04.202512:50 | ANA 5603 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
07.04.202512:50 | Braathens Regional 597 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
05.04.202510:50 | Lauda Europe 2021 | Vienna International (LOWW) Beauvais-Tille (LFOB) | delayed | Refunds |
04.04.202518:10 | Lauda Europe 1324 | Vienna International (LOWW) Beauvais-Tille (LFOB) | delayed | Refunds |
04.04.202513:10 | Austrian 741 | Vienna International (LOWW) Barca (LZKZ) | delayed | Refunds |
04.04.202513:10 | Lufthansa 6366 | Vienna International (LOWW) Barca (LZKZ) | delayed | Refunds |
03.04.202522:30 | LOT – Polish Airlines 5012 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
03.04.202522:30 | Braathens Regional 599 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
03.04.202522:30 | Alitalia 5106 | Vienna International (LOWW) John Paul II Balice International (EPKK) | delayed | Refunds |
03.04.202512:50 | Austrian 597 | Vienna International (LOWW) John Paul II Balice International (EPKK) | cancelled | Refunds |
03.04.202512:50 | ANA 5603 | Vienna International (LOWW) John Paul II Balice International (EPKK) | cancelled | Refunds |
03.04.202512:50 | LOT – Polish Airlines 5014 | Vienna International (LOWW) John Paul II Balice International (EPKK) | cancelled | Refunds |
03.04.202512:50 | Alitalia 5094 | Vienna International (LOWW) John Paul II Balice International (EPKK) | cancelled | Refunds |
03.04.202509:50 | Austrian 713 | Vienna International (LOWW) Liszt Ferenc International (LHBP) | delayed | Refunds |
03.04.202509:50 | United Airlines 9818 | Vienna International (LOWW) Liszt Ferenc International (LHBP) | delayed | Refunds |
03.04.202509:50 | Luxair 1713 | Vienna International (LOWW) Liszt Ferenc International (LHBP) | delayed | Refunds |
03.04.202509:50 | Air Canada 6196 | Vienna International (LOWW) Liszt Ferenc International (LHBP) | delayed | Refunds |
02.04.202513:20 | Lauda Europe 674 | Vienna International (LOWW) Constantine The Great International (LYNI) | delayed | Refunds |
02.04.202510:15 | Austrian 829 | Vienna International (LOWW) Erbil International (irbil Northwest) (ORER) | delayed | Refunds |
02.04.202510:15 | Lufthansa 6388 | Vienna International (LOWW) Erbil International (irbil Northwest) (ORER) | delayed | Refunds |
30.03.202515:15 | Air Cairo 2991 | Vienna International (LOWW) Hurghada (HEGN) | delayed | Refunds |
30.03.202511:25 | ANA 206 | Vienna International (LOWW) Haneda Airport (RJTT) | delayed | Refunds |
30.03.202511:25 | Austrian 8563 | Vienna International (LOWW) Haneda Airport (RJTT) | delayed | Refunds |
30.03.202509:20 | Kenya Airways 1840 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202509:20 | Aeromexico 6443 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202509:20 | China Airlines 8576 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202509:20 | China Southern Airlines 1348 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202509:20 | Delta Air Lines 9270 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202509:20 | Xiamen Airlines 9717 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202509:20 | SAS 6807 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202509:20 | KLM 1902 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202507:10 | Austrian 371 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202507:10 | Ethiopian Airlines 1200 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
30.03.202507:10 | ANA 6301 | Vienna International (LOWW) Schiphol (EHAM) | delayed | Refunds |
29.03.202513:30 | empty | Vienna International (LOWW) Altenrhein (LSZR) | delayed | Refunds |
29.03.202512:35 | Austrian 655 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
29.03.202512:35 | Lufthansa 6398 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
28.03.202518:00 | Peoples 105 | Vienna International (LOWW) Altenrhein (LSZR) | delayed | Refunds |
28.03.202515:25 | Lufthansa 6396 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
28.03.202515:25 | Austrian 653 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
28.03.202512:35 | TAP Air Portugal 8739 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
28.03.202512:35 | Lufthansa 6398 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
28.03.202512:35 | Austrian 655 | Vienna International (LOWW) International Airport Chisinau (LUKK) | delayed | Refunds |
28.03.202511:15 | Austrian 227 | Vienna International (LOWW) Berlin Brandenburg Airport (EDDB) | delayed | Refunds |
28.03.202510:05 | Austrian 829 | Vienna International (LOWW) Erbil International (irbil Northwest) (ORER) | delayed | Refunds |
28.03.202510:05 | Lufthansa 6388 | Vienna International (LOWW) Erbil International (irbil Northwest) (ORER) | delayed | Refunds |
28.03.202509:30 | Lauda Europe 674 | Vienna International (LOWW) Constantine The Great International (LYNI) | delayed | Refunds |
22.03.202517:30 | empty | Vienna International (LOWW) Altenrhein (LSZR) | delayed | Refunds |
22.03.202513:00 | Paradox Jets | Vienna International (LOWW) (LPCS) | delayed | Refunds |