Zurich Airport Flight Delay and Cancellation Compensation

Yurii Semikopenko
19.08.2024

Flight cancellations and delays are the most common issues faced by travelers. Fortunately, the European Union has EU 261 regulation, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the conditions under which passengers are entitled to compensation and assistance in cases of flight disruption.

Here, you will find everything you need to know about EU 261 regulation and when you are eligible for compensation.

Passenger Rights under EU 261/2004

Under EU Regulation 261/2004, passengers departing from or arriving at Zurich Airport on flights operated by EU-based airlines have certain rights if they experience significant cancellations or delays. These rights include:

  • Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
  • Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
  • Hotel accommodation if necessary: When an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
  • Ticket refund or alternative flight: Travelers have the option to select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
  • Compensation: Based on the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.

Zurich Airport Flight Delay Compensation

Flyers encountering flight delays at Zurich Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the reason for the delay and whether it complies with UK and EU laws. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Keep in mind that airlines are not required to provide compensation for delays resulting from extraordinary circumstances beyond their control.

Zurich Airport Flight Cancellation Compensation

In case of a flight cancellation causing inconvenience at the Zurich Airport, according to EU 261/2004, travelers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.

Nevertheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Compensation could still be available even when you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the duration of the delay. You can check this table to figure out the amount of compensation you are eligible for:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Keep in mind that airlines typically don’t offer compensation for flight cancellations due to extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.

Which Zurich Airport Flights are Covered by EU261?

When you’re departing from an airport in the European Union and flying with an airline flight originating in the EU, you are covered by EU Regulation 261/2004. This regulation guarantees that you have certain rights in the event of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:

ItineraryEU AirlineNon-EU Airline
Departures from Zurich Airport to anywhereYesYes
Arrivals at Zurich Airport from inside the EUYesNo
Arrivals at Zurich Airport from outside the EUYesNo

How to Claim Compensation from Zurich Airport

Flight cancellations and delays are common due to factors such as bad weather, air traffic congestion, technical problems, or staffing issues. If you experience a flight disruption at Zurich Airport, you could be eligible for compensation under EU 261/2004.

To initiate your compensation claim, take the following steps:

  1. Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will make every effort to secure your compensation. You are only charged if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.

Did not find your flight in our table? Fill in our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

18.04.202512:10

Helvetic Airways

1372

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

18.04.202512:10

LOT – Polish Airlines

5068

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

18.04.202512:10

Alitalia

3874

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

17.04.202517:40

LOT – Polish Airlines

5060

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

17.04.202517:40

Helvetic Airways

1374

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

17.04.202512:25

LOT – Polish Airlines

5068

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

17.04.202512:25

Alitalia

3874

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

17.04.202512:25

Helvetic Airways

1372

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

14.04.202507:30

Lufthansa

4522

Zurich (LSZH)

Nordela (São Miguel Island) (LPPD)

delayed

Refunds

14.04.202507:30

SWISS

8280

Zurich (LSZH)

Nordela (São Miguel Island) (LPPD)

delayed

Refunds

14.04.202507:30

Edelweiss Air

280

Zurich (LSZH)

Nordela (São Miguel Island) (LPPD)

delayed

Refunds

13.04.202512:10

Helvetic Airways

1372

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

13.04.202512:10

LOT – Polish Airlines

5068

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

13.04.202512:10

Alitalia

3874

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

13.04.202511:45

VistaJet

772

Zurich (LSZH)

Rijeka (LDRI)

delayed

Refunds

12.04.202507:00

SWISS

1370

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

12.04.202507:00

LOT – Polish Airlines

5062

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

11.04.202512:10

Alitalia

3874

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

11.04.202512:10

LOT – Polish Airlines

5068

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

11.04.202512:10

Helvetic Airways

1372

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

10.04.202522:15

Qantas

8086

Zurich (LSZH)

Chelsea Twr EY Bus Station (OMDB)

delayed

Refunds

10.04.202522:15

Emirates

86

Zurich (LSZH)

Chelsea Twr EY Bus Station (OMDB)

delayed

Refunds

10.04.202517:40

LOT – Polish Airlines

5060

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

10.04.202517:40

Helvetic Airways

1374

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

10.04.202512:25

Alitalia

3874

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

10.04.202512:25

LOT – Polish Airlines

5068

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

10.04.202512:25

Helvetic Airways

1372

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

09.04.202517:40

TAP Air Portugal

8446

Zurich (LSZH)

Liszt Ferenc International (LHBP)

delayed

Refunds

09.04.202517:40

SWISS

2258

Zurich (LSZH)

Liszt Ferenc International (LHBP)

delayed

Refunds

09.04.202512:25

Air Canada

6852

Zurich (LSZH)

Liszt Ferenc International (LHBP)

delayed

Refunds

09.04.202512:25

United Airlines

9778

Zurich (LSZH)

Liszt Ferenc International (LHBP)

delayed

Refunds

09.04.202512:25

SWISS

2254

Zurich (LSZH)

Liszt Ferenc International (LHBP)

delayed

Refunds

08.04.202517:15

LOT – Polish Airlines

5060

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

08.04.202517:15

Air Baltic

1374

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

07.04.202521:30

SWISS

1748

Zurich (LSZH)

Punta Raisi (LICJ)

delayed

Refunds

07.04.202517:20

SWISS

18

Zurich (LSZH)

Newark Liberty International (KEWR)

delayed

Refunds

07.04.202517:20

United Airlines

9748

Zurich (LSZH)

Newark Liberty International (KEWR)

delayed

Refunds

07.04.202507:30

Lufthansa

4522

Zurich (LSZH)

Nordela (São Miguel Island) (LPPD)

delayed

Refunds

07.04.202507:30

Edelweiss Air

280

Zurich (LSZH)

Nordela (São Miguel Island) (LPPD)

delayed

Refunds

07.04.202507:30

SWISS

8280

Zurich (LSZH)

Nordela (São Miguel Island) (LPPD)

delayed

Refunds

07.04.202507:00

LOT – Polish Airlines

5062

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

07.04.202507:00

Helvetic Airways

1370

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

06.04.202512:10

Alitalia

3874

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

06.04.202512:10

Helvetic Airways

1372

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

06.04.202512:10

LOT – Polish Airlines

5068

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

05.04.202517:30

Glock Aviation

29

Zurich (LSZH)

Alpe Adria (LOWK)

delayed

Refunds

04.04.202512:10

Helvetic Airways

1372

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

04.04.202512:10

Alitalia

3874

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

04.04.202512:10

LOT – Polish Airlines

5068

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

03.04.202512:25

LOT – Polish Airlines

5068

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

03.04.202512:25

Alitalia

3874

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

03.04.202512:25

Helvetic Airways

1372

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

03.04.202508:35

SWISS

4458

Zurich (LSZH)

Düsseldorf International Airport (EDDL)

delayed

Refunds

03.04.202508:35

Eurowings

9761

Zurich (LSZH)

Düsseldorf International Airport (EDDL)

delayed

Refunds

02.04.202507:10

Air Baltic

2250

Zurich (LSZH)

Liszt Ferenc International (LHBP)

delayed

Refunds

02.04.202507:10

Air Canada

6758

Zurich (LSZH)

Liszt Ferenc International (LHBP)

delayed

Refunds

02.04.202506:55

Air Baltic

1370

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

02.04.202506:55

LOT – Polish Airlines

5062

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

01.04.202517:40

Helvetic Airways

2258

Zurich (LSZH)

Liszt Ferenc International (LHBP)

delayed

Refunds

31.03.202507:00

LOT – Polish Airlines

5062

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

31.03.202507:00

Helvetic Airways

1370

Zurich (LSZH)

John Paul II Balice International (EPKK)

delayed

Refunds

30.03.202511:55

Lufthansa

4492

Zurich (LSZH)

Hurghada (HEGN)

delayed

Refunds

30.03.202511:55

SWISS

8134

Zurich (LSZH)

Hurghada (HEGN)

delayed

Refunds

30.03.202511:55

Edelweiss Air

134

Zurich (LSZH)

Hurghada (HEGN)

delayed

Refunds

30.03.202511:15

Chair Airlines

444

Zurich (LSZH)

Hurghada (HEGN)

delayed

Refunds

30.03.202510:25

SWISS

4264

Zurich (LSZH)

Adnan Menderes Airport (LTBJ)

delayed

Refunds

30.03.202510:25

SunExpress

961

Zurich (LSZH)

Adnan Menderes Airport (LTBJ)

delayed

Refunds

30.03.202510:00

My Freighter

7456

Zurich (LSZH)

Halle (EDDP)

delayed

Refunds

30.03.202507:20

Helvetic Airways

724

Zurich (LSZH)

Schiphol (EHAM)

delayed

Refunds

30.03.202507:20

Air Canada

6790

Zurich (LSZH)

Schiphol (EHAM)

delayed

Refunds

28.03.202513:30

Helvetic Airways

980

Zurich (LSZH)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

28.03.202512:40

SWISS

966

Zurich (LSZH)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

28.03.202512:40

Singapore Airlines

2932

Zurich (LSZH)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

28.03.202512:40

Air Canada

6766

Zurich (LSZH)

Berlin Brandenburg Airport (EDDB)

delayed

Refunds

25.03.202507:20

Air Canada

6798

Zurich (LSZH)

Leonardo Da Vinci (Fiumicino) (LIRF)

delayed

Refunds

25.03.202507:20

SWISS

1726

Zurich (LSZH)

Leonardo Da Vinci (Fiumicino) (LIRF)

delayed

Refunds

24.03.202510:05

SWISS

8102

Zurich (LSZH)

Rabil (GVBA)

delayed

Refunds

24.03.202510:05

Edelweiss Air

102

Zurich (LSZH)

Rabil (GVBA)

delayed

Refunds

24.03.202510:05

Lufthansa

4478

Zurich (LSZH)

Rabil (GVBA)

delayed

Refunds

22.03.202513:05

Air Canada

6786

Zurich (LSZH)

Milano Malpensa (LIMC)

delayed

Refunds

22.03.202513:05

Helvetic Airways

1628

Zurich (LSZH)

Milano Malpensa (LIMC)

delayed

Refunds

22.03.202509:15

Helvetic Airways

2172

Zurich (LSZH)

Alicante El Altet (LEAL)

delayed

Refunds

21.03.202517:00

SWISS

326

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202516:25

JetBlue Airways

6279

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202516:25

British Airways

717

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202516:25

Cathay Pacific

7204

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202516:25

American Airlines

7156

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202515:30

United Airlines

9762

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202515:30

Air Canada

6839

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202515:30

SWISS

324

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202513:15

Jet Linx Aviation

6532

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202513:15

British Airways

713

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202513:15

Malaysia Airlines

9929

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202513:15

Qatar Airways

9777

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202513:15

Cathay Pacific

7214

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202513:15

American Airlines

7146

Zurich (LSZH)

Heathrow (EGLL)

cancelled

Refunds

21.03.202513:05

Helvetic Airways

1674

Zurich (LSZH)

Peretola (LIRQ)

delayed

Refunds

21.03.202513:05

Cathay Pacific

6603

Zurich (LSZH)

Peretola (LIRQ)

delayed

Refunds

21.03.202513:00

Aegean Airlines

1983

Zurich (LSZH)

(LGAV)

delayed

Refunds

21.03.202513:00

Air Canada

6796

Zurich (LSZH)

(LGAV)

delayed

Refunds

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