Lyon-Saint Exupéry Airport Flight Delay and Cancellation Compensation

Delayed and cancelled flights are the most common issues faced by travelers. Fortunately, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 defines the situations when passengers are entitled to compensation and assistance in the event of flight disruption.

In this article, you will find everything you need to know about European Union Regulation 261 and in which situations you are entitled to compensation.

Passenger Rights under EU 261/2004

Under EU Regulation 261/2004, travelers flying to or from Lyon-Saint Exupéry Airport on flights operated by EU-based airlines have certain rights in case of significant delays or cancellations. These rights include:

• Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
• Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
• Hotel accommodation if necessary: When an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
• Ticket refund or alternative flight: Travelers can select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
• Compensation: Depending on the flight distance and length of delay, passengers might be entitled to financial compensation between €250 to €600.

Lyon-Saint Exupéry Airport Flight Delay Compensation

Travelers encountering flight delays at Lyon-Saint Exupéry Airport might be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind that airlines are not obligated to provide compensation for flight delays caused by extraordinary circumstances beyond their control.

Lyon-Saint Exupéry Airport Flight Cancellation Compensation

In case of a flight cancellation causing inconvenience at the Lyon-Saint Exupéry Airport, under EU 261, flyers may receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.

Nevertheless, there are exceptions to this law. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Compensation may still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the flight distance and the duration of the delay. You can refer to the following table to figure out the compensation amount you are entitled to:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Keep in mind that airlines typically don’t offer compensation for flight cancellations caused by extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.

Which Lyon-Saint Exupéry Airport Flights are Covered by EU261?

When you’re departing from an airport in the European Union and traveling on an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This regulation guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of what situations are protected by EU Regulation 261 and which are not:

Itinerary	EU Airline	Non-EU Airline
Departures from Lyon-Saint Exupéry Airport to anywhere	Yes	Yes
Arrivals at Lyon-Saint Exupéry Airport from inside the EU	Yes	No
Arrivals at Lyon-Saint Exupéry Airport Airport from outside the EU	Yes	No

How to Claim Compensation from Lyon-Saint Exupéry Airport

Flight delays and cancellations often occur due to factors such as extreme weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Lyon-Saint Exupéry Airport, you could be eligible for compensation under EU Regulation 261/2004.

To initiate your compensation claim, proceed with these steps:

1. Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
2. Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will strive to secure your compensation. You only incur a fee if we win your case.