Flight cancellations and delays are the most frequent problems faced by travelers. Fortunately, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 outlines the situations in which passengers are entitled to compensation and assistance during flight disruption.
Here, you will find everything you need to know about Regulation EU261 and in which situations you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, travelers flying to or from EuroAirport Basel-Mulhouse-Freiburg on flights operated by EU-based airlines have certain rights if they experience significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is required, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers can select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation between €250 to €600.
EuroAirport Basel-Mulhouse-Freiburg Flight Delay Compensation
Travelers experiencing flight delays at EuroAirport Basel-Mulhouse-Freiburg might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the cause of the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.
EuroAirport Basel-Mulhouse-Freiburg Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the EuroAirport Basel-Mulhouse-Freiburg, according to EU 261, travelers can get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation may still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can check the table below to figure out the compensation amount you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations caused by extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which EuroAirport Basel-Mulhouse-Freiburg Flights are Covered by EU261?
If you are departing from an airport in the European Union and traveling on an airline flight from the EU, you are protected under EU Regulation 261/2004. This regulation ensures that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of which cases are protected by EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from EuroAirport Basel-Mulhouse-Freiburg to anywhere | Yes | Yes |
| Arrivals at EuroAirport Basel-Mulhouse-Freiburg from inside the EU | Yes | No |
| Arrivals at EuroAirport Basel-Mulhouse-Freiburg from outside the EU | Yes | No |
How to Claim Compensation from EuroAirport Basel-Mulhouse-Freiburg
Flight cancellations and delays are common due to factors such as bad weather, air traffic congestion, technical problems, or staffing issues. If you encounter a flight disruption at EuroAirport Basel-Mulhouse-Freiburg, you may be entitled to compensation under EU 261/2004.
To initiate your compensation claim, proceed with these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will make every effort to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.05.202506:05 | easyJet 1271 | Euroairport France (MLH) Lisbon Portela (LIS) | delayed | Claim Refund |
20.05.202506:00 | easyJet 1003 | Euroairport France (MLH) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
19.05.202518:15 | United Eagle 2 | Euroairport France (MLH) Geneve-cointrin (GVA) | delayed | Claim Refund |
19.05.202517:25 | NetJets Europe | Euroairport France (MLH) Zurich (ZRH) | delayed | Claim Refund |
19.05.202516:30 | Condor 1694 | Euroairport France (MLH) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
19.05.202515:55 | easyJet 1253 | Euroairport France (MLH) Menara (RAK) | delayed | Claim Refund |
19.05.202515:15 | SunExpress 913 | Euroairport France (MLH) Adnan Menderes Airport (ADB) | delayed | Claim Refund |
19.05.202515:10 | Electra Airways 135 | Euroairport France (MLH) Djerba-Zarzis (DJE) | delayed | Claim Refund |
19.05.202514:50 | easyJet 1029 | Euroairport France (MLH) El Prat De Llobregat (BCN) | delayed | Claim Refund |
19.05.202514:50 | Wizz Air 4732 | Euroairport France (MLH) Alexander The Great Airport (SKP) | delayed | Claim Refund |
19.05.202514:15 | Air Dolomiti 8109 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
19.05.202514:15 | Lufthansa 6913 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
19.05.202514:00 | Pegasus 940 | Euroairport France (MLH) Sabiha Gokcen (SAW) | delayed | Claim Refund |
19.05.202513:30 | easyJet 1015 | Euroairport France (MLH) Barajas (MAD) | delayed | Claim Refund |
19.05.202513:15 | easyJet 1231 | Euroairport France (MLH) Edinburgh (EDI) | delayed | Claim Refund |
19.05.202511:30 | Lufthansa 1203 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
19.05.202511:30 | United Airlines 9319 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
19.05.202511:30 | ANA 6108 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
19.05.202511:30 | SWISS 3912 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
19.05.202511:30 | Air China LTD 6158 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
19.05.202511:30 | Air Canada 9095 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
19.05.202510:45 | easyJet 1009 | Euroairport France (MLH) San Pablo (SVQ) | delayed | Claim Refund |
19.05.202510:40 | easyJet 1007 | Euroairport France (MLH) Pablo Ruiz Picasso (AGP) | delayed | Claim Refund |
19.05.202510:35 | Turkish Airlines 1924 | Euroairport France (MLH) Istanbul Airport (IST) | delayed | Claim Refund |
19.05.202510:35 | IndiGo 4130 | Euroairport France (MLH) Istanbul Airport (IST) | delayed | Claim Refund |
19.05.202510:20 | easyJet 1105 | Euroairport France (MLH) Costa Smeralda (OLB) | delayed | Claim Refund |
19.05.202510:15 | Wizz Air 4294 | Euroairport France (MLH) Tuzla International (TZL) | delayed | Claim Refund |
19.05.202510:10 | easyJet 7732 | Euroairport France (MLH) Francisco Sá Carneiro (OPO) | delayed | Claim Refund |
19.05.202510:05 | easyJet 1111 | Euroairport France (MLH) Palese (BRI) | delayed | Claim Refund |
19.05.202510:05 | easyJet 1111 | Euroairport France (MLH) Palese (BRI) | delayed | Claim Refund |
19.05.202509:45 | SunExpress 111 | Euroairport France (MLH) Antalya (AYT) | delayed | Claim Refund |
19.05.202508:00 | European Aircraft Private Club | Euroairport France (MLH) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
19.05.202508:00 | GlobeAir | Euroairport France (MLH) W. A. Mozart (SZG) | delayed | Claim Refund |
18.05.202518:55 | Norwegian 1611 | Euroairport France (MLH) Gardermoen (OSL) | delayed | Claim Refund |
18.05.202518:50 | easyJet 1223 | Euroairport France (MLH) Schiphol (AMS) | delayed | Claim Refund |
18.05.202518:25 | German Airways 1948 | Euroairport France (MLH) Schiphol (AMS) | delayed | Claim Refund |
18.05.202518:25 | SAS 6721 | Euroairport France (MLH) Schiphol (AMS) | delayed | Claim Refund |
18.05.202518:25 | Air France 3194 | Euroairport France (MLH) Schiphol (AMS) | delayed | Claim Refund |
18.05.202518:05 | Pegasus 942 | Euroairport France (MLH) Sabiha Gokcen (SAW) | delayed | Claim Refund |
18.05.202517:15 | Condor 1694 | Euroairport France (MLH) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
18.05.202517:10 | Wizz Air 2270 | Euroairport France (MLH) Liszt Ferenc International (BUD) | delayed | Claim Refund |
18.05.202516:00 | NetJets Europe | Euroairport France (MLH) Luton Airport (LTN) | delayed | Claim Refund |
18.05.202516:00 | easyJet 1145 | Euroairport France (MLH) () | delayed | Claim Refund |
18.05.202515:10 | easyJet 7274 | Euroairport France (MLH) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
18.05.202514:55 | Wizz Air 1364 | Euroairport France (MLH) Frederic Chopin (WAW) | delayed | Claim Refund |
18.05.202514:20 | Air Dolomiti 8109 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
18.05.202514:20 | easyJet 1115 | Euroairport France (MLH) Punta Raisi (PMO) | delayed | Claim Refund |
18.05.202514:20 | Lufthansa 6913 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
18.05.202514:10 | GP Aviation 801 | Euroairport France (MLH) () | delayed | Claim Refund |
18.05.202512:05 | AJet 106 | Euroairport France (MLH) Sabiha Gokcen (SAW) | delayed | Claim Refund |
17.05.202519:05 | easyJet 1107 | Euroairport France (MLH) Costa Smeralda (OLB) | delayed | Claim Refund |
17.05.202518:35 | Wizz Air 1364 | Euroairport France (MLH) Frederic Chopin (WAW) | delayed | Claim Refund |
17.05.202518:30 | Air Dolomiti 8111 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202518:30 | Lufthansa 6915 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202518:00 | Corendon Air 678 | Euroairport France (MLH) Nikos Kazantzakis Airport (HER) | delayed | Claim Refund |
17.05.202516:00 | easyJet 1253 | Euroairport France (MLH) Menara (RAK) | delayed | Claim Refund |
17.05.202515:40 | easyJet 7274 | Euroairport France (MLH) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
17.05.202515:30 | Wizz Air 4732 | Euroairport France (MLH) Alexander The Great Airport (SKP) | delayed | Claim Refund |
17.05.202515:20 | easyJet 1289 | Euroairport France (MLH) Antalya (AYT) | delayed | Claim Refund |
17.05.202515:15 | SunExpress 913 | Euroairport France (MLH) Adnan Menderes Airport (ADB) | delayed | Claim Refund |
17.05.202514:55 | easyJet 7102 | Euroairport France (MLH) El Prat De Llobregat (BCN) | delayed | Claim Refund |
17.05.202514:55 | easyJet 1273 | Euroairport France (MLH) Larnaca (LCA) | delayed | Claim Refund |
17.05.202514:25 | easyJet 1187 | Euroairport France (MLH) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
17.05.202514:20 | Lufthansa 6913 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202514:20 | Air Dolomiti 8109 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202514:10 | easyJet 1045 | Euroairport France (MLH) Fuerteventura (FUE) | delayed | Claim Refund |
17.05.202513:25 | Pegasus 940 | Euroairport France (MLH) Sabiha Gokcen (SAW) | delayed | Claim Refund |
17.05.202511:30 | Air Canada 9095 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202511:30 | SWISS 3912 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202511:30 | ANA 6108 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202511:30 | United Airlines 9319 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202511:30 | Lufthansa 1203 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202511:30 | easyJet 7522 | Euroairport France (MLH) Faro (FAO) | delayed | Claim Refund |
17.05.202511:30 | Air China LTD 6158 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
17.05.202511:25 | easyJet 7646 | Euroairport France (MLH) Lisbon Portela (LIS) | delayed | Claim Refund |
17.05.202511:15 | easyJet 7732 | Euroairport France (MLH) Francisco Sá Carneiro (OPO) | delayed | Claim Refund |
17.05.202510:15 | easyJet 7022 | Euroairport France (MLH) Pablo Ruiz Picasso (AGP) | delayed | Claim Refund |
16.05.202522:30 | DHL Air 4911 | Euroairport France (MLH) Halle (LEJ) | delayed | Claim Refund |
16.05.202521:00 | Wizz Air 3090 | Euroairport France (MLH) Henri Coanda International (OTP) | delayed | Claim Refund |
16.05.202514:45 | easyJet 1107 | Euroairport France (MLH) Costa Smeralda (OLB) | delayed | Claim Refund |
16.05.202514:10 | GP Aviation 801 | Euroairport France (MLH) () | delayed | Claim Refund |
16.05.202513:00 | easyJet 1003 | Euroairport France (MLH) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
16.05.202512:00 | AirX | Euroairport France (MLH) King Khaled International (RUH) | delayed | Claim Refund |
16.05.202511:30 | Lufthansa 1203 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
16.05.202511:30 | United Airlines 9319 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
16.05.202511:30 | ANA 6108 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
16.05.202511:30 | Air Canada 9095 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
16.05.202511:30 | Air China LTD 6158 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
16.05.202511:30 | SWISS 3912 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
16.05.202507:55 | Wizz Air 5124 | Euroairport France (MLH) Rinas Mother Teresa (TIA) | delayed | Claim Refund |
16.05.202506:00 | West Atlantic UK | Euroairport France (MLH) Barajas (MAD) | delayed | Claim Refund |
15.05.202518:30 | Air Dolomiti 8111 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
15.05.202518:30 | Lufthansa 6915 | Euroairport France (MLH) Frankfurt International Airport (FRA) | delayed | Claim Refund |
15.05.202517:40 | ULS Airlines Cargo 6285 | Euroairport France (MLH) Istanbul Airport (IST) | delayed | Claim Refund |
15.05.202516:15 | Wizz Air 3090 | Euroairport France (MLH) Henri Coanda International (OTP) | delayed | Claim Refund |
15.05.202515:50 | Norwegian 1611 | Euroairport France (MLH) Gardermoen (OSL) | delayed | Claim Refund |
15.05.202514:45 | Wizz Air 3372 | Euroairport France (MLH) Cluj Napoca International Airport (CLJ) | delayed | Claim Refund |
15.05.202510:15 | Wizz Air 4196 | Euroairport France (MLH) Constantine The Great International (INI) | delayed | Claim Refund |
15.05.202510:05 | easyJet 5500 | Euroairport France (MLH) Alicante El Altet (ALC) | delayed | Claim Refund |
15.05.202509:45 | SunExpress 111 | Euroairport France (MLH) Antalya (AYT) | delayed | Claim Refund |
