Flight cancellations and delays are the most common issues experienced by travelers. Luckily, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the conditions when passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about EU 261 regulation and in which situations you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers departing from or arriving at Stockholm Arlanda Airport on flights operated by EU-based airlines have certain rights when facing significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is needed, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers have the option to choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Stockholm Arlanda Airport Flight Delay Compensation
Passengers facing flight delays at Stockholm Arlanda Airport may be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it follows UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances outside their control.
Stockholm Arlanda Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Stockholm Arlanda Airport, according to EU 261/2004, passengers can get compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nevertheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation could still be available even when you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the length of the delay. You can check this table to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t provide compensation for cancellations due to extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Stockholm Arlanda Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and traveling on an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This law guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Stockholm Arlanda Airport to anywhere | Yes | Yes |
| Arrivals at Stockholm Arlanda Airport from inside the EU | Yes | No |
| Arrivals at Stockholm Arlanda Airport from outside the EU | Yes | No |
How to Claim Compensation from Stockholm Arlanda Airport
Flight delays and cancellations often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or crew shortages. If you encounter a flight disruption at Stockholm Arlanda Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate your compensation claim, proceed with these steps:
- Fill in this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will do our best to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
11.07.202517:30 | Amapola 664 | Arlanda (STO) Gallivare (GEV) | Delayed | Claim Refund |
11.07.202515:30 | KLM 8528 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
11.07.202515:30 | SAS 1020 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
10.07.202510:50 | KLM 8418 | Arlanda (STO) Kalmar (KLR) | Delayed | Claim Refund |
10.07.202510:50 | Braathens Regional 195 | Arlanda (STO) Kalmar (KLR) | Delayed | Claim Refund |
10.07.202510:50 | TAP Air Portugal 5512 | Arlanda (STO) Kalmar (KLR) | Delayed | Claim Refund |
09.07.202518:55 | Ryanair 9166 | Arlanda (STO) Beauvais-Tille (PAR) | Delayed | Claim Refund |
09.07.202515:30 | KLM 8528 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
09.07.202515:30 | Air France 3864 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
09.07.202515:30 | SAS 1020 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
09.07.202515:30 | Air France 3866 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
09.07.202507:55 | SAS 105 | Arlanda (STO) Sturup (MMA) | Delayed | Claim Refund |
09.07.202507:55 | KLM 8496 | Arlanda (STO) Sturup (MMA) | Delayed | Claim Refund |
08.07.202521:35 | Ryanair 7603 | Arlanda (STO) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
08.07.202520:30 | Braathens Regional | Arlanda (STO) () | Delayed | Claim Refund |
08.07.202520:20 | SAS 1483 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
08.07.202520:20 | TAP Air Portugal 5539 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
08.07.202519:40 | Air Baltic 1257 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202519:15 | SAS 2679 | Arlanda (STO) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
08.07.202516:30 | Norwegian 817 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
08.07.202516:30 | Pegasus 1282 | Arlanda (STO) Sabiha Gokcen (IST) | Delayed | Claim Refund |
08.07.202516:30 | Redstar Aviation 51 | Arlanda (STO) Sabiha Gokcen (IST) | Delayed | Claim Refund |
08.07.202516:25 | Norwegian 2615 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202515:35 | Emirates 158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
08.07.202515:35 | Icelandair 6004 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
08.07.202515:35 | Alitalia 3825 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202515:35 | Qantas 8158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
08.07.202515:35 | SWISS 1251 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202513:30 | 7250 | Arlanda (STO) Henri Coanda International (BUH) | Delayed | Claim Refund |
08.07.202513:30 | 5860 | Arlanda (STO) Henri Coanda International (BUH) | Delayed | Claim Refund |
08.07.202513:30 | Animawings 611 | Arlanda (STO) Henri Coanda International (BUH) | Delayed | Claim Refund |
08.07.202513:20 | Turkish Airlines 266 | Arlanda (STO) Sabiha Gokcen (IST) | Delayed | Claim Refund |
08.07.202513:15 | Jet Linx Aviation 6896 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202513:15 | American Airlines 8996 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202513:15 | Qatar Airways 6177 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202513:15 | Finnair 808 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202513:15 | British Airways 6050 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202513:15 | AlphaSky 7624 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202513:10 | Pegasus 1280 | Arlanda (STO) Sabiha Gokcen (IST) | Delayed | Claim Refund |
08.07.202513:00 | United Airlines 9752 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202513:00 | Air Baltic 1249 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202512:55 | Ryanair 8740 | Arlanda (STO) Zakinthos International Airport (ZTH) | Delayed | Claim Refund |
08.07.202512:45 | Finnair 804 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202512:45 | British Airways 6045 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202512:45 | Jet Linx Aviation 6904 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202512:45 | Qatar Airways 6780 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202512:45 | AlphaSky 7626 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202509:15 | SAS 7633 | Arlanda (STO) Zakinthos International Airport (ZTH) | Delayed | Claim Refund |
08.07.202500:40 | Zimex Aviation 7341 | Arlanda (STO) Orebro-bofors (ORB) | Delayed | Claim Refund |
07.07.202519:15 | SAS 2679 | Arlanda (STO) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
07.07.202517:45 | Eurowings 9217 | Arlanda (STO) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
07.07.202515:35 | Qantas 8158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202515:35 | Emirates 158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202515:35 | Icelandair 6004 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202513:40 | AJet 266 | Arlanda (STO) Sabiha Gokcen (IST) | Delayed | Claim Refund |
07.07.202512:45 | AlphaSky 7626 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.07.202512:45 | Qatar Airways 6780 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.07.202512:45 | Jet Linx Aviation 6904 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.07.202512:45 | Finnair 804 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.07.202512:45 | British Airways 6045 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.07.202512:30 | Eurowings 9215 | Arlanda (STO) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
07.07.202508:05 | American Airlines 9002 | Arlanda (STO) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202508:05 | Finnair 802 | Arlanda (STO) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202508:05 | Qatar Airways 6779 | Arlanda (STO) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202503:10 | Sunclass Airlines 4720 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202521:45 | Norwegian 2619 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202517:50 | KLM 2944 | Arlanda (STO) () | Delayed | Claim Refund |
06.07.202517:50 | SAS 189 | Arlanda (STO) () | Delayed | Claim Refund |
06.07.202517:25 | Amapola 664 | Arlanda (STO) Gallivare (GEV) | Delayed | Claim Refund |
06.07.202517:00 | Svenskt Ambulansflyg | Arlanda (STO) () | Delayed | Claim Refund |
06.07.202515:40 | Qatar Airways 168 | Arlanda (STO) () | Delayed | Claim Refund |
06.07.202512:45 | Qatar Airways 6780 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202512:45 | Finnair 804 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202512:45 | British Airways 6045 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202512:45 | AlphaSky 7626 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202512:45 | Jet Linx Aviation 6904 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202509:40 | easyJet 1582 | Arlanda (STO) Geneve-cointrin (GVA) | Delayed | Claim Refund |
05.07.202517:35 | Icelandair 7300 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202517:35 | Qatar Airways 6138 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202517:35 | Finnair 816 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202517:30 | Braathens Regional 2615 | Arlanda (STO) Geneve-cointrin (GVA) | Delayed | Claim Refund |
05.07.202516:25 | NetJets Aviation | Arlanda (STO) Cork (ORK) | Delayed | Claim Refund |
05.07.202513:55 | SAS 8 | Arlanda (STO) Kallax (LLA) | Delayed | Claim Refund |
05.07.202513:55 | Air France 3861 | Arlanda (STO) Kallax (LLA) | Delayed | Claim Refund |
05.07.202513:35 | SAS 2693 | Arlanda (STO) Guglielmo Marconi (BLQ) | Delayed | Claim Refund |
05.07.202512:00 | empty | Arlanda (STO) Tampere-pirkkala (TMP) | Delayed | Claim Refund |
05.07.202507:50 | SAS 1012 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
05.07.202506:30 | Etihad Airways 7212 | Arlanda (STO) Brussels Airport (BRU) | Delayed | Claim Refund |
05.07.202506:30 | Brussels Airlines 2298 | Arlanda (STO) Brussels Airport (BRU) | Delayed | Claim Refund |
05.07.202506:30 | Hainan Airlines 8576 | Arlanda (STO) Brussels Airport (BRU) | Delayed | Claim Refund |
04.07.202521:20 | Qatar Airways 6140 | Arlanda (STO) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
04.07.202521:20 | Finnair 820 | Arlanda (STO) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
04.07.202521:20 | Jet Linx Aviation 8316 | Arlanda (STO) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
04.07.202517:30 | Amapola 664 | Arlanda (STO) Gallivare (GEV) | Delayed | Claim Refund |
04.07.202517:30 | KLM 2944 | Arlanda (STO) () | Delayed | Claim Refund |
04.07.202517:30 | SAS 189 | Arlanda (STO) () | Delayed | Claim Refund |
04.07.202515:05 | Icelandair 7316 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.07.202515:05 | Jet Linx Aviation 6812 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.07.202513:50 | Air Canada 7456 | Arlanda (STO) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
04.07.202513:50 | Thai Airways International 961 | Arlanda (STO) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
