Flight cancellations and delays are the most common problems experienced by travelers. Fortunately, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the situations when passengers are eligible for compensation and assistance during flight disruption.
Here, you will discover everything you need to know about EU 261 regulation and under what circumstances you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers departing from or arriving at Stockholm Arlanda Airport on flights operated by EU-based airlines have specific rights in case of significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period;
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: If an overnight stay is necessary, the airline must offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Passengers have the option to choose either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay did not result from extraordinary circumstances and was within the airline’s control, travelers could qualify for financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Stockholm Arlanda Airport Flight Delay Compensation
Passengers encountering flight delays at Stockholm Arlanda Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for flight delays caused by extraordinary circumstances outside their control.
Stockholm Arlanda Airport Flight Cancellation Compensation
In case of a cancelled flight causing inconvenience at the Stockholm Arlanda Airport, under EU Regulation 261, travelers may receive compensation of up to €600 if the airline notifies them less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline could be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation might still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the flight distance and the length of the delay. You can refer to the table below to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t provide compensation for cancellations due to extraordinary circumstances beyond their control, such as severe weather or strikes by air traffic controllers.
Which Stockholm Arlanda Airport Flights are Covered by EU261?
If you are departing from an airport within the European Union and flying on a flight originating in the EU operated by an airline, you are protected under EU Regulation 261/2004, which defines your air passenger rights. This regulation applies to both domestic and international flights and guarantees that you have certain rights in the event of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which situations are covered under EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Stockholm Arlanda Airport to anywhere | Yes | Yes |
| Arrivals at Stockholm Arlanda Airport from inside the EU | Yes | No |
| Arrivals at Stockholm Arlanda Airport from outside the EU | Yes | No |
How to Claim Compensation from Stockholm Arlanda Airport
Flight delays and cancellations often occur due to factors such as extreme weather conditions, air traffic congestion, mechanical problems, or staffing issues. If you encounter a flight disruption at Stockholm Arlanda Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will do our best to obtain your rightful compensation. You are only charged if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.12.202515:30 | Oman Air 5842 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
08.12.202515:30 | Alitalia 3825 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
08.12.202515:30 | SWISS 1251 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
08.12.202515:30 | Air India 7726 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
08.12.202507:40 | Eurowings 7217 | Arlanda (STO) Hamburg Airport (HAM) | Delayed | Claim Refund |
07.12.202521:30 | Norwegian 825 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
07.12.202518:10 | Eurowings 7219 | Arlanda (STO) Hamburg Airport (HAM) | Delayed | Claim Refund |
07.12.202517:45 | 5963 | Arlanda (STO) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
07.12.202517:45 | Norse 191 | Arlanda (STO) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
07.12.202515:30 | Oman Air 5842 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
07.12.202515:30 | Air India 7726 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
07.12.202515:30 | Alitalia 3825 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
07.12.202515:05 | Ryanair 6692 | Arlanda (STO) John Paul II Balice International (KRK) | Delayed | Claim Refund |
07.12.202513:00 | Thai Airways International 961 | Arlanda (STO) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
07.12.202510:40 | Ryanair 4635 | Arlanda (STO) John Paul II Balice International (KRK) | Delayed | Claim Refund |
06.12.202518:35 | Avincis 5710 | Arlanda (STO) Dala Airport (BLE) | Delayed | Claim Refund |
06.12.202513:15 | Icelandair 7312 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.12.202513:15 | British Airways 6050 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.12.202513:15 | Qatar Airways 6177 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.12.202513:15 | American Airlines 8969 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.12.202513:15 | Jet Linx Aviation 6896 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.12.202513:15 | Finnair 808 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.12.202513:00 | Thai Airways International 961 | Arlanda (STO) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
06.12.202513:00 | Air Canada 7456 | Arlanda (STO) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
06.12.202511:00 | Jet Executive 262 | Arlanda (STO) Cardak (DNZ) | Delayed | Claim Refund |
06.12.202509:10 | Norwegian 805 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
05.12.202519:15 | Amapola 664 | Arlanda (STO) Kramfors (KRF) | Delayed | Claim Refund |
05.12.202518:05 | Amapola 306 | Arlanda (STO) Ornskoldsvik (OER) | Delayed | Claim Refund |
05.12.202518:05 | SAS 1127 | Arlanda (STO) Kallinge (RNB) | Delayed | Claim Refund |
05.12.202518:05 | Air France 3867 | Arlanda (STO) Kallinge (RNB) | Delayed | Claim Refund |
05.12.202518:05 | KLM 8402 | Arlanda (STO) Kallinge (RNB) | Delayed | Claim Refund |
05.12.202518:00 | Air France 3856 | Arlanda (STO) Kiruna (KRN) | Delayed | Claim Refund |
05.12.202518:00 | KLM 8606 | Arlanda (STO) Kiruna (KRN) | Delayed | Claim Refund |
05.12.202518:00 | KLM 8546 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
05.12.202518:00 | Air France 3871 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
05.12.202518:00 | SAS 1044 | Arlanda (STO) Kiruna (KRN) | Delayed | Claim Refund |
05.12.202518:00 | Etihad Airways 3911 | Arlanda (STO) Kiruna (KRN) | Delayed | Claim Refund |
05.12.202518:00 | SAS 1020 | Arlanda (STO) Skelleftea (SFT) | Delayed | Claim Refund |
05.12.202515:30 | Ryanair 4635 | Arlanda (STO) John Paul II Balice International (KRK) | Delayed | Claim Refund |
05.12.202514:55 | Malaysia Airlines 9260 | Arlanda (STO) () | Delayed | Claim Refund |
05.12.202514:55 | Finnair 6698 | Arlanda (STO) () | Delayed | Claim Refund |
05.12.202514:55 | Virgin Australia 6371 | Arlanda (STO) () | Delayed | Claim Refund |
05.12.202514:55 | RwandAir 1191 | Arlanda (STO) () | Delayed | Claim Refund |
05.12.202514:55 | Oman Air 6121 | Arlanda (STO) () | Delayed | Claim Refund |
05.12.202514:55 | Qatar Airways 168 | Arlanda (STO) () | Delayed | Claim Refund |
05.12.202514:40 | Wizz Air 2404 | Arlanda (STO) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
05.12.202514:10 | FlexFlight 7304 | Arlanda (STO) Ornskoldsvik (OER) | Delayed | Claim Refund |
05.12.202514:10 | Amapola 304 | Arlanda (STO) Ornskoldsvik (OER) | Delayed | Claim Refund |
05.12.202513:15 | Qatar Airways 6177 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.12.202513:15 | Finnair 808 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.12.202513:15 | Jet Linx Aviation 6896 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.12.202513:15 | British Airways 6050 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.12.202513:15 | Icelandair 7312 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.12.202512:45 | Scanwings 4 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.12.202512:30 | Lufthansa 5344 | Arlanda (STO) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
05.12.202512:30 | Eurowings 8213 | Arlanda (STO) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
05.12.202510:05 | Norwegian 4505 | Arlanda (STO) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
05.12.202506:40 | Ethiopian Airlines 714 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
05.12.202506:40 | RwandAir 1220 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
05.12.202506:10 | Air Canada 6848 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202506:10 | SWISS 1255 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
04.12.202521:45 | KLM 8526 | Arlanda (STO) Ulemiste (TLL) | Delayed | Claim Refund |
04.12.202521:45 | SAS 1772 | Arlanda (STO) Ulemiste (TLL) | Delayed | Claim Refund |
04.12.202520:15 | Flightline 322 | Arlanda (STO) Tampere-pirkkala (TMP) | Delayed | Claim Refund |
04.12.202520:00 | Ryanair 8958 | Arlanda (STO) Malta International (MLA) | Delayed | Claim Refund |
04.12.202519:05 | KLM 8564 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.12.202519:05 | Air France 3852 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.12.202519:05 | SAS 722 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.12.202518:05 | Amapola 306 | Arlanda (STO) Ornskoldsvik (OER) | Delayed | Claim Refund |
04.12.202518:05 | FlexFlight 7306 | Arlanda (STO) Ornskoldsvik (OER) | Delayed | Claim Refund |
04.12.202518:00 | Air France 3856 | Arlanda (STO) Kiruna (KRN) | Delayed | Claim Refund |
04.12.202518:00 | SAS 1044 | Arlanda (STO) Kiruna (KRN) | Delayed | Claim Refund |
04.12.202518:00 | KLM 8606 | Arlanda (STO) Kiruna (KRN) | Delayed | Claim Refund |
04.12.202518:00 | Etihad Airways 3911 | Arlanda (STO) Kiruna (KRN) | Delayed | Claim Refund |
04.12.202517:35 | TAP Air Portugal 5523 | Arlanda (STO) Billund (BLL) | Delayed | Claim Refund |
04.12.202517:35 | Cityjet 1497 | Arlanda (STO) Billund (BLL) | Delayed | Claim Refund |
04.12.202517:30 | Amapola 788 | Arlanda (STO) Arvidsjaur (AJR) | Delayed | Claim Refund |
04.12.202517:20 | Norwegian 2613 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.12.202516:20 | Aegean Airlines 3307 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
04.12.202516:20 | TAP Air Portugal 5543 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
04.12.202516:20 | SAS 491 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
04.12.202515:30 | Alitalia 3825 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
04.12.202515:30 | SWISS 1251 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
04.12.202513:55 | Finnair 810 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.12.202513:55 | British Airways 6045 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.12.202513:55 | Jet Linx Aviation 6812 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.12.202513:55 | American Airlines 8966 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.12.202513:55 | Qatar Airways 6779 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
04.12.202506:40 | Ethiopian Airlines 714 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
04.12.202506:40 | RwandAir 1220 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
03.12.202516:20 | SAS 491 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
03.12.202516:20 | Aegean Airlines 3307 | Arlanda (STO) Gardermoen (OSL) | Delayed | Claim Refund |
03.12.202515:30 | SWISS 1251 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
03.12.202515:30 | Air India 7726 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
03.12.202515:30 | Oman Air 5842 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
03.12.202515:30 | Alitalia 3825 | Arlanda (STO) Zurich (ZRH) | Delayed | Claim Refund |
03.12.202513:55 | AJet 266 | Arlanda (STO) Sabiha Gokcen (IST) | Delayed | Claim Refund |
03.12.202506:55 | ASL Airlines Ireland 4416 | Arlanda (STO) Orebro-bofors (ORB) | Delayed | Claim Refund |
02.12.202521:05 | Finnair 820 | Arlanda (STO) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
02.12.202520:05 | Air France 5165 | Arlanda (STO) Halmstad (HAD) | Delayed | Claim Refund |
