Flight delays and cancellations are the most common issues encountered by travelers. Fortunately, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 outlines the situations in which passengers are eligible for compensation and assistance in the event of flight disruption.
Here, you will discover everything you need to know about Regulation EU261 and in which situations you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, travelers traveling to or from Lille Airport on flights operated by EU-based airlines have specific rights when facing significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period;
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is required to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Passengers can select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay was not caused by extraordinary circumstances and remained within the airline’s control, travelers have the right to claim financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Lille Airport Flight Delay Compensation
Passengers encountering flight delays at Lille Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the cause of the delay and whether it adheres to UK and EU laws. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays caused by extraordinary circumstances outside their control.
Lille Airport Flight Cancellation Compensation
In the event of a cancelled flight causing inconvenience at the Lille Airport, according to EU Regulation 261, passengers may receive compensation of up to €600 if the airline informs them less than 14 days before departure.
However, there are exceptions to this regulation. The airline may be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation might still be available even when you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the flight distance and the length of the delay. You can check this table to figure out the compensation amount you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t provide compensation for flight cancellations caused by extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.
Which Lille Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and flying on a flight originating in the EU operated by an airline, you are covered by EU Regulation 261/2004, which defines your air passenger rights. This regulation applies to both domestic and international flights and ensures that you have certain rights in the event of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which cases are covered under EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Lille Airport to anywhere | Yes | Yes |
| Arrivals at Lille Airport from inside the EU | Yes | No |
| Arrivals at Lille Airport from outside the EU | Yes | No |
How to Claim Compensation from Lille Airport
Flight delays and cancellations often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Lille Airport, you could be eligible for compensation under EU 261/2004.
To initiate a compensation claim, proceed with these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
28.11.202516:40 | easyJet 1344 | Lesquin (LIL) Geneve-cointrin (GVA) | Delayed | Claim Refund |
25.11.202511:00 | TUIfly 2639 | Lesquin (LIL) Les Anglades (OUD) | Delayed | Claim Refund |
23.11.202515:30 | Volotea 2928 | Lesquin (LIL) Llabanere (PGF) | Delayed | Claim Refund |
11.11.202511:00 | TUIfly 2639 | Lesquin (LIL) Les Anglades (OUD) | Delayed | Claim Refund |
08.11.202518:00 | Nouvelair Tunisie 739 | Lesquin (LIL) Carthage (TUN) | Delayed | Claim Refund |
07.11.202514:30 | Ryanair 4503 | Lesquin (LIL) Francisco Sá Carneiro (OPO) | Delayed | Claim Refund |
07.11.202510:25 | Nouvelair Tunisie 779 | Lesquin (LIL) Habib Bourguiba (MIR) | Delayed | Claim Refund |
04.11.202511:00 | TUIfly 2639 | Lesquin (LIL) Les Anglades (OUD) | Delayed | Claim Refund |
02.11.202507:30 | empty | Lesquin (LIL) Rotterdam Zestienhoven (RTM) | Delayed | Claim Refund |
01.11.202508:45 | Transavia 8028 | Lesquin (LIL) Blaise Diagne International Airport () | Delayed | Claim Refund |
31.10.202515:45 | France – Army 8040 | Lesquin (LIL) St Jacques (RNS) | Delayed | Claim Refund |
31.10.202514:30 | Ryanair 4503 | Lesquin (LIL) Francisco Sá Carneiro (OPO) | Delayed | Claim Refund |
29.10.202519:00 | Air Algerie 1075 | Lesquin (LIL) Houari Boumediene (ALG) | Delayed | Claim Refund |
29.10.202511:35 | Air Algerie 1079 | Lesquin (LIL) Es Senia (ORN) | Delayed | Claim Refund |
24.10.202520:40 | Nouvelair Tunisie 775 | Lesquin (LIL) Djerba-Zarzis (DJE) | Delayed | Claim Refund |
24.10.202519:45 | Volotea 2928 | Lesquin (LIL) Llabanere (PGF) | Delayed | Claim Refund |
24.10.202515:05 | empty | Lesquin (LIL) Pluguffan (UIP) | Delayed | Claim Refund |
