Delayed and cancelled flights are the most common issues encountered by travelers. Luckily, the European Union has EU Regulation 261/2004, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the conditions when passengers are eligible for compensation and assistance during flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, travelers departing from or arriving at Marseille Provence Airport on flights operated by EU-based airlines have certain rights in case of significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is needed, the airline is required to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers may select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Marseille Provence Airport Flight Delay Compensation
Passengers experiencing flight delays at Marseille Provence Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the reason for the delay and whether it follows UK and EU regulations. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays due to extraordinary circumstances outside their control.
Marseille Provence Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Marseille Provence Airport, according to EU 261, passengers may get compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nevertheless, there are exceptions to this law. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the flight distance and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t offer compensation for cancellations due to extraordinary circumstances outside their control, such as extreme weather conditions or air traffic control strikes.
Which Marseille Provence Airport Flights are Covered by EU261?
When you’re departing from an airport in the European Union and flying with an airline flight from the EU, you are covered by EU Regulation 261/2004. This regulation guarantees that you have certain rights in the event of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Marseille Provence Airport to anywhere | Yes | Yes |
| Arrivals at Marseille Provence Airport from inside the EU | Yes | No |
| Arrivals at Marseille Provence Airport Airport from outside the EU | Yes | No |
How to Claim Compensation from Marseille Provence Airport
Flight delays and cancellations are common due to factors such as adverse weather conditions, air traffic congestion, technical problems, or crew shortages. If you experience a flight disruption at Marseille Provence Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will strive to obtain your rightful compensation. You only incur a fee if we win your case.