Flight cancellations and delays are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 defines the situations when passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU 261, travelers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers may select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.
Charlotte Douglas International Airport Flight Delay Compensation
Passengers encountering flight delays at Charlotte Douglas International Airport could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it adheres to UK and EU regulations. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays due to extraordinary circumstances outside their control.
Charlotte Douglas International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Charlotte Douglas International Airport, under EU Regulation 261, passengers are eligible to get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this regulation. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the flight distance and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for cancellations due to extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Charlotte Douglas International Airport Flights are Covered by EU261?
Although Charlotte Douglas International Airport isn’t within the EU, European Union Regulation 261/2004 may still apply to some flights. Travelers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by EU-based airlines are protected by EU 261.
Thus, despite their geographic location outside the EU, certain flights from Charlotte Douglas International Airport may be subject to European regulations if they are operated by airlines from the European Union.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Charlotte Douglas International Airport to anywhere | Yes | No |
| Arrivals at Charlotte Douglas International Airport from inside the EU | Yes | No |
| Arrivals at Charlotte Douglas International Airport from outside the EU | No | No |
How to Claim Compensation from Charlotte Douglas International Airport
Flight delays and cancellations often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or staffing issues. If you experience a flight disruption at Charlotte Douglas International Airport, you may be entitled to compensation under European Union Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202516:40 | American Airlines 506 | Charlotte Douglas (CLT) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202515:35 | American Airlines 2107 | Charlotte Douglas (CLT) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
20.06.202513:18 | American Airlines 5529 | Charlotte Douglas (CLT) NW Florida Beaches Int (PFN) | delayed | Claim Refund |
20.06.202507:35 | American Airlines 1678 | Charlotte Douglas (CLT) Sky Harbor International (PHX) | delayed | Claim Refund |
20.06.202507:23 | American Airlines 5503 | Charlotte Douglas (CLT) Charleston, AFB Municipal (CHS) | delayed | Claim Refund |
20.06.202507:13 | AlphaSky 4628 | Charlotte Douglas (CLT) San Diego International Airport (SAN) | delayed | Claim Refund |
20.06.202507:13 | American Airlines 1954 | Charlotte Douglas (CLT) San Diego International Airport (SAN) | delayed | Claim Refund |
20.06.202507:10 | Qatar Airways 2720 | Charlotte Douglas (CLT) Hartsfield-jackson Atlanta International (ATL) | delayed | Claim Refund |
20.06.202507:10 | American Airlines 5063 | Charlotte Douglas (CLT) Hartsfield-jackson Atlanta International (ATL) | delayed | Claim Refund |
20.06.202507:08 | American Airlines 1845 | Charlotte Douglas (CLT) Southwest Florida International (FMY) | delayed | Claim Refund |
20.06.202506:00 | Korean Air 3424 | Charlotte Douglas (CLT) () | cancelled | Claim Refund |
20.06.202506:00 | Delta Air Lines 5828 | Charlotte Douglas (CLT) () | cancelled | Claim Refund |
20.06.202506:00 | SAS 3788 | Charlotte Douglas (CLT) () | cancelled | Claim Refund |
20.06.202505:40 | Southwest Airlines 3002 | Charlotte Douglas (CLT) Midway (CHI) | delayed | Claim Refund |
19.06.202521:24 | American Airlines 5601 | Charlotte Douglas (CLT) Savannah/Hilton Head (SAV) | delayed | Claim Refund |
19.06.202520:49 | American Airlines 2826 | Charlotte Douglas (CLT) Wilmington International (ILM) | cancelled | Claim Refund |
19.06.202520:20 | American Airlines 5296 | Charlotte Douglas (CLT) International Jetport (PWM) | cancelled | Claim Refund |
19.06.202519:59 | Delta Air Lines 5047 | Charlotte Douglas (CLT) LaGuardia (NYC) | cancelled | Claim Refund |
19.06.202519:42 | Lufthansa 7455 | Charlotte Douglas (CLT) Washington Dulles International (WAS) | cancelled | Claim Refund |
19.06.202519:42 | Copa Airlines 1095 | Charlotte Douglas (CLT) Washington Dulles International (WAS) | cancelled | Claim Refund |
19.06.202519:42 | Air Canada 3594 | Charlotte Douglas (CLT) Washington Dulles International (WAS) | cancelled | Claim Refund |
19.06.202519:42 | United Airlines 6022 | Charlotte Douglas (CLT) Washington Dulles International (WAS) | cancelled | Claim Refund |
19.06.202519:29 | Virgin Atlantic 2881 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202519:29 | Korean Air 7474 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202519:29 | Delta Air Lines 5067 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202519:29 | LATAM Airlines 6259 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202519:29 | Air France 2524 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202518:36 | American Airlines 1258 | Charlotte Douglas (CLT) San Antonio International (SAT) | delayed | Claim Refund |
19.06.202518:26 | American Airlines 1817 | Charlotte Douglas (CLT) Vancouver International (YVR) | delayed | Claim Refund |
19.06.202518:25 | AlphaSky 6281 | Charlotte Douglas (CLT) San Diego International Airport (SAN) | delayed | Claim Refund |
19.06.202518:25 | American Airlines 2056 | Charlotte Douglas (CLT) San Diego International Airport (SAN) | delayed | Claim Refund |
19.06.202518:21 | American Airlines 5456 | Charlotte Douglas (CLT) Blue Grass (LEX) | delayed | Claim Refund |
19.06.202518:17 | American Airlines 1060 | Charlotte Douglas (CLT) LaGuardia (NYC) | cancelled | Claim Refund |
19.06.202518:15 | American Airlines 849 | Charlotte Douglas (CLT) Sky Harbor International (PHX) | delayed | Claim Refund |
19.06.202518:05 | American Airlines 2004 | Charlotte Douglas (CLT) Jacksonville, (JAX) | delayed | Claim Refund |
19.06.202518:04 | American Airlines 527 | Charlotte Douglas (CLT) () | cancelled | Claim Refund |
19.06.202518:00 | American Airlines 2662 | Charlotte Douglas (CLT) Tulsa International (TUL) | delayed | Claim Refund |
19.06.202517:55 | Delta Air Lines 5048 | Charlotte Douglas (CLT) LaGuardia (NYC) | cancelled | Claim Refund |
19.06.202517:55 | WestJet 7158 | Charlotte Douglas (CLT) LaGuardia (NYC) | cancelled | Claim Refund |
19.06.202517:50 | American Airlines 5297 | Charlotte Douglas (CLT) NW Florida Beaches Int (PFN) | delayed | Claim Refund |
19.06.202517:48 | American Airlines 5052 | Charlotte Douglas (CLT) Lehigh Valley International (ABE) | cancelled | Claim Refund |
19.06.202517:43 | American Airlines 9955 | Charlotte Douglas (CLT) Cincinnati/Northern Kentucky (CVG) | cancelled | Claim Refund |
19.06.202517:35 | Iberia 4749 | Charlotte Douglas (CLT) Tampa International (TPA) | delayed | Claim Refund |
19.06.202517:35 | British Airways 1919 | Charlotte Douglas (CLT) Tampa International (TPA) | delayed | Claim Refund |
19.06.202517:35 | American Airlines 1550 | Charlotte Douglas (CLT) Tampa International (TPA) | delayed | Claim Refund |
19.06.202517:33 | American Airlines 5586 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
19.06.202517:30 | Gol 6205 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:30 | Finnair 4077 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:30 | British Airways 6631 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:30 | Qatar Airways 2840 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:30 | American Airlines 657 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:30 | Royal Air Maroc 5019 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:25 | Air France 8838 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:25 | Delta Air Lines 5714 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:25 | Virgin Atlantic 2893 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:25 | LATAM Airlines 6891 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:25 | KLM 7283 | Charlotte Douglas (CLT) John F Kennedy International (NYC) | cancelled | Claim Refund |
19.06.202517:14 | American Airlines 5766 | Charlotte Douglas (CLT) Tallahassee Regional Airport (TLH) | delayed | Claim Refund |
19.06.202517:00 | American Airlines 1660 | Charlotte Douglas (CLT) Orlando International (ORL) | delayed | Claim Refund |
19.06.202517:00 | American Airlines 1786 | Charlotte Douglas (CLT) Memphis International (MEM) | delayed | Claim Refund |
19.06.202517:00 | Gol 6475 | Charlotte Douglas (CLT) Orlando International (ORL) | delayed | Claim Refund |
19.06.202516:59 | American Airlines 5028 | Charlotte Douglas (CLT) Gulfport-Biloxi International (GPT) | delayed | Claim Refund |
19.06.202516:51 | American Airlines 5747 | Charlotte Douglas (CLT) Tri-cities Regional (TRI) | delayed | Claim Refund |
19.06.202516:49 | American Airlines 2210 | Charlotte Douglas (CLT) Charleston, AFB Municipal (CHS) | delayed | Claim Refund |
19.06.202516:45 | Air Tahiti Nui 1127 | Charlotte Douglas (CLT) Los Angeles International (LAX) | delayed | Claim Refund |
19.06.202516:45 | American Airlines 562 | Charlotte Douglas (CLT) San Diego International Airport (SAN) | delayed | Claim Refund |
19.06.202516:45 | AlphaSky 6246 | Charlotte Douglas (CLT) San Diego International Airport (SAN) | delayed | Claim Refund |
19.06.202516:45 | Qantas 4715 | Charlotte Douglas (CLT) Los Angeles International (LAX) | delayed | Claim Refund |
19.06.202516:45 | American Airlines 1012 | Charlotte Douglas (CLT) Los Angeles International (LAX) | delayed | Claim Refund |
19.06.202516:40 | American Airlines 1722 | Charlotte Douglas (CLT) LaGuardia (NYC) | cancelled | Claim Refund |
19.06.202516:40 | Malaysia Airlines 9391 | Charlotte Douglas (CLT) LaGuardia (NYC) | cancelled | Claim Refund |
19.06.202516:40 | American Airlines 5723 | Charlotte Douglas (CLT) Bush Field (AGS) | delayed | Claim Refund |
19.06.202516:39 | American Airlines 1930 | Charlotte Douglas (CLT) Southwest Florida International (FMY) | delayed | Claim Refund |
19.06.202516:39 | British Airways 5782 | Charlotte Douglas (CLT) Southwest Florida International (FMY) | delayed | Claim Refund |
19.06.202516:37 | American Airlines 5027 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
19.06.202516:35 | American Airlines 2615 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
19.06.202516:35 | British Airways 4807 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
19.06.202516:33 | Malaysia Airlines 9480 | Charlotte Douglas (CLT) Dallas/Fort Worth International (DFW) | delayed | Claim Refund |
19.06.202516:33 | Qatar Airways 8197 | Charlotte Douglas (CLT) Dallas/Fort Worth International (DFW) | delayed | Claim Refund |
19.06.202516:33 | Gulf Air 4198 | Charlotte Douglas (CLT) Dallas/Fort Worth International (DFW) | delayed | Claim Refund |
19.06.202516:33 | American Airlines 460 | Charlotte Douglas (CLT) Dallas/Fort Worth International (DFW) | delayed | Claim Refund |
19.06.202516:33 | British Airways 1777 | Charlotte Douglas (CLT) Dallas/Fort Worth International (DFW) | delayed | Claim Refund |
19.06.202516:33 | AlphaSky 6524 | Charlotte Douglas (CLT) Dallas/Fort Worth International (DFW) | delayed | Claim Refund |
19.06.202516:30 | Iberia 4971 | Charlotte Douglas (CLT) Franz Josef Strauss (MUC) | delayed | Claim Refund |
19.06.202516:30 | American Airlines 716 | Charlotte Douglas (CLT) Franz Josef Strauss (MUC) | delayed | Claim Refund |
19.06.202516:30 | Finnair 4193 | Charlotte Douglas (CLT) Franz Josef Strauss (MUC) | delayed | Claim Refund |
19.06.202516:30 | Contour Aviation 3936 | Charlotte Douglas (CLT) Martinsburg (AOO) | delayed | Claim Refund |
19.06.202516:30 | British Airways 1632 | Charlotte Douglas (CLT) Franz Josef Strauss (MUC) | delayed | Claim Refund |
19.06.202516:29 | American Airlines 5918 | Charlotte Douglas (CLT) Roanoke Regional Airport (ROA) | delayed | Claim Refund |
19.06.202516:26 | United Airlines 2171 | Charlotte Douglas (CLT) Denver International (DEN) | delayed | Claim Refund |
19.06.202516:26 | American Airlines 5864 | Charlotte Douglas (CLT) Wilmington International (ILM) | delayed | Claim Refund |
19.06.202516:25 | American Airlines 361 | Charlotte Douglas (CLT) Savannah/Hilton Head (SAV) | delayed | Claim Refund |
19.06.202516:21 | American Airlines 5635 | Charlotte Douglas (CLT) Norfolk International Airport (ORF) | delayed | Claim Refund |
19.06.202516:21 | American Airlines 2338 | Charlotte Douglas (CLT) T. F. Green Airport (PVD) | delayed | Claim Refund |
19.06.202516:20 | American Airlines 5321 | Charlotte Douglas (CLT) James Cox Dayton International (DAY) | delayed | Claim Refund |
19.06.202516:20 | American Airlines 6518 | Charlotte Douglas (CLT) Lovell Field (CHA) | delayed | Claim Refund |
19.06.202516:20 | American Airlines 5713 | Charlotte Douglas (CLT) Asheville Regional Airport (AVL) | delayed | Claim Refund |
19.06.202516:19 | American Airlines 2320 | Charlotte Douglas (CLT) Greater Rochester International (ROC) | delayed | Claim Refund |
19.06.202516:15 | American Airlines 1417 | Charlotte Douglas (CLT) Myrtle Beach AFB (MYR) | delayed | Claim Refund |
19.06.202515:50 | American Airlines 1942 | Charlotte Douglas (CLT) LaGuardia (NYC) | cancelled | Claim Refund |
