Flight cancellations and delays are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 defines the situations when passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU 261, travelers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers may select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.
Charlotte Douglas International Airport Flight Delay Compensation
Passengers encountering flight delays at Charlotte Douglas International Airport could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it adheres to UK and EU regulations. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays due to extraordinary circumstances outside their control.
Charlotte Douglas International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Charlotte Douglas International Airport, under EU Regulation 261, passengers are eligible to get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this regulation. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even though you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the flight distance and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for cancellations due to extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Charlotte Douglas International Airport Flights are Covered by EU261?
Although Charlotte Douglas International Airport isn’t within the EU, European Union Regulation 261/2004 may still apply to some flights. Travelers arriving at Charlotte Douglas International Airport from EU countries or departing from Charlotte Douglas International Airport to anywhere on flights operated by EU-based airlines are protected by EU 261.
Thus, despite their geographic location outside the EU, certain flights from Charlotte Douglas International Airport may be subject to European regulations if they are operated by airlines from the European Union.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Charlotte Douglas International Airport to anywhere | Yes | No |
| Arrivals at Charlotte Douglas International Airport from inside the EU | Yes | No |
| Arrivals at Charlotte Douglas International Airport from outside the EU | No | No |
How to Claim Compensation from Charlotte Douglas International Airport
Flight delays and cancellations often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or staffing issues. If you experience a flight disruption at Charlotte Douglas International Airport, you may be entitled to compensation under European Union Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202518:25 | Contour Aviation 3804 | Charlotte Douglas (CLT) Sheffield (MSL) | delayed | Claim Refund |
29.05.202516:55 | American Airlines 506 | Charlotte Douglas (CLT) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
28.05.202515:17 | American Airlines 5059 | Charlotte Douglas (CLT) NW Florida Beaches Int (ECP) | delayed | Claim Refund |
27.05.202522:28 | American Airlines 703 | Charlotte Douglas (CLT) Buffalo Niagara International (BUF) | delayed | Claim Refund |
27.05.202520:42 | American Airlines 5212 | Charlotte Douglas (CLT) Ryan (BTR) | delayed | Claim Refund |
27.05.202520:20 | American Airlines 5225 | Charlotte Douglas (CLT) Burlington International (BTV) | delayed | Claim Refund |
27.05.202519:15 | American Airlines 2827 | Charlotte Douglas (CLT) Palm Beach International Airport (PBI) | delayed | Claim Refund |
27.05.202518:25 | Contour Aviation 3804 | Charlotte Douglas (CLT) Sheffield (MSL) | delayed | Claim Refund |
27.05.202518:10 | American Airlines 5297 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
27.05.202516:33 | American Airlines 3457 | Charlotte Douglas (CLT) Hilton Head (HHH) | delayed | Claim Refund |
27.05.202511:00 | American Airlines 2208 | Charlotte Douglas (CLT) Palm Beach International Airport (PBI) | delayed | Claim Refund |
27.05.202509:35 | American Airlines 2407 | Charlotte Douglas (CLT) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
27.05.202509:20 | American Airlines 1203 | Charlotte Douglas (CLT) Buffalo Niagara International (BUF) | delayed | Claim Refund |
27.05.202509:09 | American Airlines 1955 | Charlotte Douglas (CLT) Palm Beach International Airport (PBI) | delayed | Claim Refund |
26.05.202522:50 | American Airlines 671 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
26.05.202520:42 | American Airlines 5212 | Charlotte Douglas (CLT) Ryan (BTR) | delayed | Claim Refund |
26.05.202518:25 | Contour Aviation 3804 | Charlotte Douglas (CLT) Sheffield (MSL) | delayed | Claim Refund |
26.05.202517:30 | Contour Aviation 3458 | Charlotte Douglas (CLT) Shenandoah Valley (SHD) | delayed | Claim Refund |
26.05.202507:43 | American Airlines 1678 | Charlotte Douglas (CLT) Sky Harbor International (PHX) | delayed | Claim Refund |
26.05.202507:32 | Flexjet 355 | Charlotte Douglas (CLT) Piedmont Triad International (GSO) | delayed | Claim Refund |
26.05.202507:20 | American Airlines 2684 | Charlotte Douglas (CLT) Cyril E King Airport (STT) | delayed | Claim Refund |
26.05.202507:10 | American Airlines 1419 | Charlotte Douglas (CLT) Fort Lauderdale–Hollywood International (FLL) | delayed | Claim Refund |
26.05.202507:00 | United Airlines 575 | Charlotte Douglas (CLT) George Bush Intercontinental (IAH) | delayed | Claim Refund |
26.05.202507:00 | Virgin Australia 8177 | Charlotte Douglas (CLT) George Bush Intercontinental (IAH) | delayed | Claim Refund |
26.05.202507:00 | Air New Zealand 6443 | Charlotte Douglas (CLT) George Bush Intercontinental (IAH) | delayed | Claim Refund |
26.05.202507:00 | ANA 7059 | Charlotte Douglas (CLT) George Bush Intercontinental (IAH) | delayed | Claim Refund |
26.05.202506:45 | American Airlines 9958 | Charlotte Douglas (CLT) Cincinnati/Northern Kentucky (CVG) | delayed | Claim Refund |
25.05.202518:15 | Contour Aviation 3758 | Charlotte Douglas (CLT) Barkley Regional (PAH) | delayed | Claim Refund |
25.05.202509:05 | American Airlines 5188 | Charlotte Douglas (CLT) Burlington International (BTV) | delayed | Claim Refund |
24.05.202522:45 | American Airlines 5970 | Charlotte Douglas (CLT) Mobile Regional Airport (MOB) | delayed | Claim Refund |
24.05.202520:24 | American Airlines 5791 | Charlotte Douglas (CLT) Wicomico Regional (SBY) | delayed | Claim Refund |
24.05.202518:15 | Contour Aviation 3758 | Charlotte Douglas (CLT) Barkley Regional (PAH) | delayed | Claim Refund |
24.05.202517:30 | Contour Aviation 3458 | Charlotte Douglas (CLT) Shenandoah Valley (SHD) | delayed | Claim Refund |
24.05.202517:30 | American Airlines 5979 | Charlotte Douglas (CLT) Mobile Regional Airport (MOB) | delayed | Claim Refund |
24.05.202516:55 | American Airlines 506 | Charlotte Douglas (CLT) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
24.05.202516:35 | Contour Aviation 3714 | Charlotte Douglas (CLT) Benedum (CKB) | delayed | Claim Refund |
23.05.202522:28 | American Airlines 703 | Charlotte Douglas (CLT) Buffalo Niagara International (BUF) | delayed | Claim Refund |
23.05.202518:25 | Contour Aviation 3804 | Charlotte Douglas (CLT) Sheffield (MSL) | delayed | Claim Refund |
23.05.202517:30 | American Airlines 5979 | Charlotte Douglas (CLT) Mobile Regional Airport (MOB) | delayed | Claim Refund |
22.05.202522:45 | American Airlines 5970 | Charlotte Douglas (CLT) Mobile Regional Airport (MOB) | delayed | Claim Refund |
22.05.202520:30 | American Airlines 2082 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
22.05.202520:20 | American Airlines 5225 | Charlotte Douglas (CLT) Burlington International (BTV) | delayed | Claim Refund |
22.05.202518:25 | Contour Aviation 3804 | Charlotte Douglas (CLT) Sheffield (MSL) | delayed | Claim Refund |
22.05.202516:55 | American Airlines 506 | Charlotte Douglas (CLT) Seattle-Tacoma International (SEA) | delayed | Claim Refund |
22.05.202514:45 | empty | Charlotte Douglas (CLT) Dekalb-Peachtree (PDK) | delayed | Claim Refund |
22.05.202511:45 | American Airlines 5519 | Charlotte Douglas (CLT) Tulsa International (TUL) | delayed | Claim Refund |
22.05.202511:05 | American Airlines 5262 | Charlotte Douglas (CLT) NW Florida Beaches Int (ECP) | delayed | Claim Refund |
22.05.202511:05 | American Airlines 5797 | Charlotte Douglas (CLT) Mobile Regional Airport (MOB) | delayed | Claim Refund |
22.05.202511:00 | American Airlines 2208 | Charlotte Douglas (CLT) Palm Beach International Airport (PBI) | delayed | Claim Refund |
21.05.202522:50 | American Airlines 671 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
21.05.202522:44 | American Airlines 6019 | Charlotte Douglas (CLT) Tri-cities Regional (TRI) | delayed | Claim Refund |
21.05.202522:25 | American Airlines 1773 | Charlotte Douglas (CLT) Tampa International (TPA) | delayed | Claim Refund |
21.05.202521:28 | UPS Airlines 1285 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
21.05.202520:24 | American Airlines 5791 | Charlotte Douglas (CLT) Wicomico Regional (SBY) | delayed | Claim Refund |
21.05.202520:15 | American Airlines 2022 | Charlotte Douglas (CLT) Tampa International (TPA) | delayed | Claim Refund |
21.05.202520:15 | British Airways 5262 | Charlotte Douglas (CLT) Tampa International (TPA) | delayed | Claim Refund |
21.05.202519:55 | Delta Air Lines 5840 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
21.05.202519:15 | American Airlines 2827 | Charlotte Douglas (CLT) Palm Beach International Airport (PBI) | delayed | Claim Refund |
21.05.202511:10 | American Airlines 5131 | Charlotte Douglas (CLT) Ryan (BTR) | delayed | Claim Refund |
21.05.202511:05 | American Airlines 5797 | Charlotte Douglas (CLT) Mobile Regional Airport (MOB) | delayed | Claim Refund |
21.05.202509:05 | American Airlines 5188 | Charlotte Douglas (CLT) Burlington International (BTV) | delayed | Claim Refund |
20.05.202523:30 | American Airlines 734 | Charlotte Douglas (CLT) Heathrow (LHR) | delayed | Claim Refund |
20.05.202523:30 | British Airways 1599 | Charlotte Douglas (CLT) Heathrow (LHR) | delayed | Claim Refund |
20.05.202523:30 | Finnair 4023 | Charlotte Douglas (CLT) Heathrow (LHR) | delayed | Claim Refund |
20.05.202523:30 | Iberia 4761 | Charlotte Douglas (CLT) Heathrow (LHR) | delayed | Claim Refund |
20.05.202523:30 | Malaysia Airlines 9436 | Charlotte Douglas (CLT) Heathrow (LHR) | delayed | Claim Refund |
20.05.202522:45 | American Airlines 9955 | Charlotte Douglas (CLT) James Cox Dayton International (DAY) | cancelled | Claim Refund |
20.05.202522:45 | Wheels Up 805 | Charlotte Douglas (CLT) Dekalb-Peachtree (PDK) | delayed | Claim Refund |
20.05.202522:45 | American Airlines 5291 | Charlotte Douglas (CLT) Jackson-evers (JAN) | delayed | Claim Refund |
20.05.202522:35 | American Airlines 5017 | Charlotte Douglas (CLT) Lovell Field (CHA) | cancelled | Claim Refund |
20.05.202522:32 | American Airlines 1556 | Charlotte Douglas (CLT) Dane County Regional (MSN) | delayed | Claim Refund |
20.05.202521:28 | UPS Airlines 1285 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
20.05.202520:53 | American Airlines 2197 | Charlotte Douglas (CLT) Eglin AFB (VPS) | delayed | Claim Refund |
20.05.202520:45 | American Airlines 993 | Charlotte Douglas (CLT) Richmond International Airport (RIC) | delayed | Claim Refund |
20.05.202520:39 | American Airlines 1942 | Charlotte Douglas (CLT) LaGuardia (LGA) | delayed | Claim Refund |
20.05.202520:39 | Malaysia Airlines 9604 | Charlotte Douglas (CLT) LaGuardia (LGA) | delayed | Claim Refund |
20.05.202520:30 | American Airlines 1007 | Charlotte Douglas (CLT) Lambert-St. Louis International (STL) | delayed | Claim Refund |
20.05.202520:01 | Finnair 4229 | Charlotte Douglas (CLT) John F Kennedy International (JFK) | delayed | Claim Refund |
20.05.202520:01 | American Airlines 1727 | Charlotte Douglas (CLT) John F Kennedy International (JFK) | delayed | Claim Refund |
20.05.202520:01 | Gol 6090 | Charlotte Douglas (CLT) John F Kennedy International (JFK) | delayed | Claim Refund |
20.05.202519:20 | American Airlines 5885 | Charlotte Douglas (CLT) Metropolitan Airport (CAE) | delayed | Claim Refund |
20.05.202519:15 | American Airlines 527 | Charlotte Douglas (CLT) () | delayed | Claim Refund |
20.05.202519:06 | WestJet 6924 | Charlotte Douglas (CLT) Minneapolis – St. Paul International (MSP) | delayed | Claim Refund |
20.05.202519:06 | Delta Air Lines 2153 | Charlotte Douglas (CLT) Minneapolis – St. Paul International (MSP) | delayed | Claim Refund |
20.05.202519:06 | Virgin Atlantic 3297 | Charlotte Douglas (CLT) Minneapolis – St. Paul International (MSP) | delayed | Claim Refund |
20.05.202518:54 | American Airlines 1586 | Charlotte Douglas (CLT) Charleston, AFB Municipal (CHS) | delayed | Claim Refund |
20.05.202518:47 | American Airlines 419 | Charlotte Douglas (CLT) Detroit Metropolitan Wayne County (DTW) | delayed | Claim Refund |
20.05.202518:40 | Lufthansa 429 | Charlotte Douglas (CLT) Franz Josef Strauss (MUC) | delayed | Claim Refund |
20.05.202518:40 | SWISS 4037 | Charlotte Douglas (CLT) Franz Josef Strauss (MUC) | delayed | Claim Refund |
20.05.202518:40 | United Airlines 9260 | Charlotte Douglas (CLT) Franz Josef Strauss (MUC) | delayed | Claim Refund |
20.05.202518:35 | Fiji Airways 5010 | Charlotte Douglas (CLT) Los Angeles International (LAX) | delayed | Claim Refund |
20.05.202518:35 | American Airlines 2446 | Charlotte Douglas (CLT) Sacramento International (SMF) | delayed | Claim Refund |
20.05.202518:35 | Air Tahiti Nui 1282 | Charlotte Douglas (CLT) Los Angeles International (LAX) | delayed | Claim Refund |
20.05.202518:35 | Qantas 4359 | Charlotte Douglas (CLT) Los Angeles International (LAX) | delayed | Claim Refund |
20.05.202518:35 | American Airlines 3035 | Charlotte Douglas (CLT) Los Angeles International (LAX) | delayed | Claim Refund |
20.05.202518:33 | American Airlines 1060 | Charlotte Douglas (CLT) LaGuardia (LGA) | delayed | Claim Refund |
20.05.202518:30 | American Airlines 720 | Charlotte Douglas (CLT) Leonardo Da Vinci (Fiumicino) (FCO) | delayed | Claim Refund |
20.05.202518:30 | British Airways 1523 | Charlotte Douglas (CLT) Leonardo Da Vinci (Fiumicino) (FCO) | delayed | Claim Refund |
20.05.202518:30 | Finnair 4134 | Charlotte Douglas (CLT) Leonardo Da Vinci (Fiumicino) (FCO) | delayed | Claim Refund |
20.05.202518:30 | Iberia 4007 | Charlotte Douglas (CLT) Leonardo Da Vinci (Fiumicino) (FCO) | delayed | Claim Refund |
