Delayed and cancelled flights are the most frequent problems experienced by travelers. Luckily, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 specifies the situations when passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, travelers traveling to or from Vienna International Airport on flights operated by EU-based airlines have specific rights if they experience significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period;
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: When an overnight stay is required, the airline must offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Passengers can choose either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay did not result from extraordinary circumstances and remained within the airline’s control, travelers may be entitled to financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Vienna International Airport Flight Delay Compensation
Travelers facing flight delays at Vienna International Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for flight delays caused by extraordinary circumstances beyond their control.
Vienna International Airport Flight Cancellation Compensation
In case of a cancelled flight causing inconvenience at the Vienna International Airport, under EU Regulation 261, passengers can receive compensation of up to €600 if the airline informs them less than 14 days before departure.
However, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation could still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the length of the delay. You can refer to the following table to figure out the compensation amount you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations caused by extraordinary circumstances beyond their control, such as severe weather or air traffic control strikes.
Which Vienna International Airport Flights are Covered by EU261?
If you are departing from an airport within the European Union and flying on a flight originating in the EU operated by an airline, you are protected under EU Regulation 261/2004, which defines your air passenger rights. This regulation applies to both domestic and international flights and ensures that you have certain rights in the event of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which situations are protected by EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Vienna International Airport to anywhere | Yes | Yes |
| Arrivals at Vienna International Airport from inside the EU | Yes | No |
| Arrivals at Vienna International Airport from outside the EU | Yes | No |
How to Claim Compensation from Vienna International Airport
Flight disruptions often occur due to factors such as extreme weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Vienna International Airport, you may be entitled to compensation under EU Regulation 261/2004.
To initiate a compensation claim, follow these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will do our best to get you your compensation. You only pay us if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.12.202513:35 | Wizz Air 2811 | Vienna International (VIE) Ben Gurion International (TLV) | Delayed | Claim Refund |
08.12.202512:55 | SWISS 3571 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
08.12.202512:55 | Austrian 139 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
08.12.202512:35 | Air India 8425 | Vienna International (VIE) Cote D’azur International Airport (NCE) | Delayed | Claim Refund |
08.12.202512:35 | Austrian 377 | Vienna International (VIE) Cote D’azur International Airport (NCE) | Delayed | Claim Refund |
08.12.202510:20 | Austrian 79 | Vienna International (VIE) Ben Gurion International (TLV) | Delayed | Claim Refund |
08.12.202510:15 | Lufthansa 6360 | Vienna International (VIE) Alexander The Great Airport (SKP) | Delayed | Claim Refund |
08.12.202510:15 | United Airlines 9835 | Vienna International (VIE) Alexander The Great Airport (SKP) | Delayed | Claim Refund |
08.12.202510:15 | Austrian 761 | Vienna International (VIE) Alexander The Great Airport (SKP) | Delayed | Claim Refund |
08.12.202508:50 | Pegasus 1674 | Vienna International (VIE) Esenboga International (ANK) | Delayed | Claim Refund |
07.12.202520:40 | Transavia 4389 | Vienna International (VIE) Orly (PAR) | Delayed | Claim Refund |
07.12.202520:20 | Air India 8447 | Vienna International (VIE) Hamburg Airport (HAM) | Delayed | Claim Refund |
07.12.202520:20 | Austrian 259 | Vienna International (VIE) Hamburg Airport (HAM) | Delayed | Claim Refund |
07.12.202520:15 | Thai Airways International 7203 | Vienna International (VIE) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
07.12.202520:15 | Austrian 5 | Vienna International (VIE) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
07.12.202520:15 | Lufthansa 6370 | Vienna International (VIE) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
07.12.202520:15 | SWISS 3537 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
07.12.202520:15 | Austrian 147 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
07.12.202518:30 | SWISS 3557 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
07.12.202518:30 | Austrian 145 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
07.12.202517:55 | EVA Air 62 | Vienna International (VIE) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
07.12.202517:55 | Thai Airways International 6387 | Vienna International (VIE) Suvarnabhumi International (BKK) | Delayed | Claim Refund |
07.12.202517:45 | Austrian 257 | Vienna International (VIE) Hamburg Airport (HAM) | Delayed | Claim Refund |
07.12.202517:15 | SWISS 3569 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
07.12.202517:15 | Austrian 143 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
07.12.202516:30 | Austrian 8843 | Vienna International (VIE) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
07.12.202516:30 | Eurowings 9753 | Vienna International (VIE) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
07.12.202513:55 | Lauda Europe 2021 | Vienna International (VIE) Beauvais-Tille (PAR) | Delayed | Claim Refund |
07.12.202512:50 | Braathens Regional 679 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
07.12.202512:50 | ANA 5603 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
07.12.202512:50 | Alitalia 5094 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
07.12.202512:50 | LOT – Polish Airlines 5014 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
07.12.202512:40 | Austrian 163 | Vienna International (VIE) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
07.12.202508:35 | Air India 127 | Vienna International (VIE) Chicago O’hare International (CHI) | Delayed | Claim Refund |
06.12.202518:15 | Pegasus 906 | Vienna International (VIE) Sabiha Gokcen (IST) | Delayed | Claim Refund |
06.12.202513:10 | Austrian 229 | Vienna International (VIE) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
06.12.202513:05 | Air Canada 6205 | Vienna International (VIE) Alpe Adria (KLU) | Delayed | Claim Refund |
06.12.202513:05 | Air Canada 6189 | Vienna International (VIE) Alpe Adria (KLU) | Delayed | Claim Refund |
06.12.202513:05 | Lufthansa 6405 | Vienna International (VIE) Alpe Adria (KLU) | Delayed | Claim Refund |
06.12.202513:05 | Braathens Regional 109 | Vienna International (VIE) Alpe Adria (KLU) | Delayed | Claim Refund |
06.12.202512:50 | ANA 5603 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
06.12.202512:50 | LOT – Polish Airlines 5014 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
06.12.202512:50 | Braathens Regional 679 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
06.12.202512:50 | Alitalia 5094 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
06.12.202512:20 | Lauda Europe 947 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
06.12.202512:05 | LOT – Polish Airlines 5363 | Vienna International (VIE) Taiwan Taoyuan International (Chiang Kai Shek International) (TPE) | Delayed | Claim Refund |
06.12.202512:05 | EVA Air 66 | Vienna International (VIE) Taiwan Taoyuan International (Chiang Kai Shek International) (TPE) | Delayed | Claim Refund |
06.12.202509:55 | Air Canada 6180 | Vienna International (VIE) Henri Coanda International (BUH) | Delayed | Claim Refund |
06.12.202509:55 | Austrian 693 | Vienna International (VIE) Henri Coanda International (BUH) | Delayed | Claim Refund |
06.12.202509:55 | United Airlines 9843 | Vienna International (VIE) Henri Coanda International (BUH) | Delayed | Claim Refund |
06.12.202509:55 | Luxair 1793 | Vienna International (VIE) Henri Coanda International (BUH) | Delayed | Claim Refund |
06.12.202509:45 | Air Canada 6222 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
06.12.202509:45 | Thai Airways International 7205 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
06.12.202509:45 | TAP Air Portugal 8705 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
06.12.202509:45 | SWISS 3533 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202522:05 | Ryanair Sun 7366 | Vienna International (VIE) Dublin International (DUB) | Delayed | Claim Refund |
05.12.202518:00 | Peoples 105 | Vienna International (VIE) Altenrhein (ACH) | Delayed | Claim Refund |
05.12.202517:45 | Ryanair 1624 | Vienna International (VIE) Edinburgh (EDI) | Delayed | Claim Refund |
05.12.202517:15 | SWISS 3569 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202517:15 | Austrian 143 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202517:05 | Lauda Europe 2021 | Vienna International (VIE) Beauvais-Tille (PAR) | Delayed | Claim Refund |
05.12.202515:00 | TAP Air Portugal 8709 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202515:00 | Austrian 141 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202515:00 | SWISS 3535 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202512:55 | SWISS 3571 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202512:40 | Lufthansa 6398 | Vienna International (VIE) International Airport Chisinau (KIV) | Delayed | Claim Refund |
05.12.202512:40 | Austrian 715 | Vienna International (VIE) International Airport Chisinau (KIV) | Delayed | Claim Refund |
05.12.202512:40 | Alitalia 5096 | Vienna International (VIE) International Airport Chisinau (KIV) | Delayed | Claim Refund |
05.12.202512:30 | My Jet 109 | Vienna International (VIE) Sibiu (SBZ) | Delayed | Claim Refund |
05.12.202510:05 | Austrian 91 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | Delayed | Claim Refund |
05.12.202510:05 | Lufthansa 6388 | Vienna International (VIE) Erbil International (irbil Northwest) (EBL) | Delayed | Claim Refund |
05.12.202509:55 | ANA 5613 | Vienna International (VIE) Henri Coanda International (BUH) | Delayed | Claim Refund |
05.12.202509:55 | United Airlines 9843 | Vienna International (VIE) Henri Coanda International (BUH) | Delayed | Claim Refund |
05.12.202509:55 | Air Canada 6180 | Vienna International (VIE) Henri Coanda International (BUH) | Delayed | Claim Refund |
05.12.202509:55 | Austrian 693 | Vienna International (VIE) Henri Coanda International (BUH) | Delayed | Claim Refund |
05.12.202509:45 | TAP Air Portugal 8705 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202509:45 | Thai Airways International 7205 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202509:45 | Air Canada 6222 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202509:45 | SWISS 3533 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
05.12.202509:30 | ANA 6313 | Vienna International (VIE) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
05.12.202509:30 | Braathens Regional 631 | Vienna International (VIE) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
05.12.202509:30 | Air Canada 6196 | Vienna International (VIE) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
04.12.202522:45 | Austrian 119 | Vienna International (VIE) Thalerhof (GRZ) | Delayed | Claim Refund |
04.12.202522:45 | Lufthansa 6340 | Vienna International (VIE) Thalerhof (GRZ) | Delayed | Claim Refund |
04.12.202519:35 | Austrian 8733 | Vienna International (VIE) Hamburg Airport (HAM) | Delayed | Claim Refund |
04.12.202519:35 | Eurowings 7755 | Vienna International (VIE) Hamburg Airport (HAM) | Delayed | Claim Refund |
04.12.202518:00 | Netherlands – Royal Air Force 12 | Vienna International (VIE) Rotterdam Zestienhoven (RTM) | Delayed | Claim Refund |
04.12.202517:15 | Alitalia 5132 | Vienna International (VIE) Innsbruck-kranebitten (INN) | Delayed | Claim Refund |
04.12.202517:15 | Austrian 107 | Vienna International (VIE) Innsbruck-kranebitten (INN) | Delayed | Claim Refund |
04.12.202517:15 | Lufthansa 6344 | Vienna International (VIE) Innsbruck-kranebitten (INN) | Delayed | Claim Refund |
04.12.202515:45 | easyJet 1904 | Vienna International (VIE) Mérignac (BOD) | Delayed | Claim Refund |
04.12.202513:20 | Air Dolomiti 651 | Vienna International (VIE) Barca (KSC) | Delayed | Claim Refund |
04.12.202513:20 | Lufthansa 6366 | Vienna International (VIE) Barca (KSC) | Delayed | Claim Refund |
04.12.202512:50 | Braathens Regional 679 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
04.12.202512:50 | Alitalia 5094 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
04.12.202512:50 | LOT – Polish Airlines 5014 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
04.12.202512:50 | ANA 5603 | Vienna International (VIE) John Paul II Balice International (KRK) | Delayed | Claim Refund |
04.12.202510:25 | Lauda Europe 679 | Vienna International (VIE) Henri Coanda International (BUH) | Delayed | Claim Refund |
04.12.202509:45 | TAP Air Portugal 8705 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
04.12.202509:45 | SWISS 3533 | Vienna International (VIE) Zurich (ZRH) | Delayed | Claim Refund |
