Delayed and cancelled flights are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the situations under which passengers are eligible for compensation and assistance during flight disruption.
Here, you will discover everything you need to know about Regulation EU261 and in which situations you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, travelers traveling to or from Antwerp International Airport on flights operated by EU-based airlines have certain rights in case of significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period;
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: When an overnight stay is required, the airline is obligated to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Travelers have the option to select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay was not caused by extraordinary circumstances and was within the airline’s control, travelers have the right to claim financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Antwerp International Airport Flight Delay Compensation
Travelers experiencing flight delays at Antwerp International Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the cause of the delay and whether it adheres to UK and EU regulations. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays caused by extraordinary circumstances outside their control.
Antwerp International Airport Flight Cancellation Compensation
In case of a cancelled flight causing inconvenience at the Antwerp International Airport, under EU 261, travelers may get compensation of up to €600 if the airline informs them less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation might still be available even when you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the flight distance and the duration of the delay. You can check this table to figure out the compensation amount you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t offer compensation for cancellations due to extraordinary circumstances outside their control, such as severe weather or strikes by air traffic controllers.
Which Antwerp International Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and flying on a flight originating in the EU operated by an airline, you are covered by EU Regulation 261/2004, which defines your air passenger rights. This law applies to both domestic and international flights and guarantees that you have certain rights in case of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which situations are protected by EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Antwerp International Airport to anywhere | Yes | Yes |
| Arrivals at Antwerp International Airport from inside the EU | Yes | No |
| Arrivals at Antwerp International Airport from outside the EU | Yes | No |
How to Claim Compensation from Antwerp International Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or staffing issues. If you encounter a flight disruption at Antwerp International Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate a compensation claim, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will strive to secure your compensation. You only incur a fee if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
12.11.202521:05 | empty | Deurne/ Antwerp Airport (ANR) Rotterdam Zestienhoven (RTM) | Delayed | Claim Refund |
07.11.202516:00 | Excellent Air | Deurne/ Antwerp Airport (ANR) Luton Airport (LON) | Delayed | Claim Refund |
07.11.202513:45 | empty | Deurne/ Antwerp Airport (ANR) Rotterdam Zestienhoven (RTM) | Delayed | Claim Refund |
07.11.202510:00 | Time Air | Deurne/ Antwerp Airport (ANR) Paderborn/lippstadt (PAD) | Delayed | Claim Refund |
07.11.202509:40 | Time Air | Deurne/ Antwerp Airport (ANR) Bromma (STO) | Delayed | Claim Refund |
06.11.202516:00 | empty | Deurne/ Antwerp Airport (ANR) London Ashford International (Ferryfield) (LYX) | Delayed | Claim Refund |
05.11.202512:00 | empty | Deurne/ Antwerp Airport (ANR) Findel (LUX) | Delayed | Claim Refund |
05.11.202511:00 | Jetfly Aviation 44 | Deurne/ Antwerp Airport (ANR) Geneve-cointrin (GVA) | Delayed | Claim Refund |
03.11.202517:00 | empty | Deurne/ Antwerp Airport (ANR) Ostend/Bruges International Airport (OST) | Delayed | Claim Refund |
29.10.202512:45 | empty | Deurne/ Antwerp Airport (ANR) Ostend/Bruges International Airport (OST) | Delayed | Claim Refund |
25.10.202516:45 | empty | Deurne/ Antwerp Airport (ANR) Grenoble-isere Airport (St Geoirs) (LYS) | Delayed | Claim Refund |
24.10.202519:45 | empty | Deurne/ Antwerp Airport (ANR) Rotterdam Zestienhoven (RTM) | Delayed | Claim Refund |
05.10.202520:20 | empty | Deurne/ Antwerp Airport (ANR) Brussels Airport (BRU) | Delayed | Claim Refund |
05.10.202514:00 | TUIfly 267 | Deurne/ Antwerp Airport (ANR) Nikos Kazantzakis Airport (HER) | Delayed | Claim Refund |
02.10.202511:00 | European Aircraft Private Club | Deurne/ Antwerp Airport (ANR) Zurich (ZRH) | Delayed | Claim Refund |
