Delayed and cancelled flights are the most common problems encountered by travelers. Luckily, the European Union has EU Regulation 261/2004, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the conditions in which passengers are eligible for compensation and assistance during flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU 261, passengers arriving at Boston Logan International Airport from EU countries or departing from Boston Logan International Airport to anywhere on flights operated by airlines from the EU have specific rights. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers have the option to select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers might be entitled to financial compensation between €250 to €600.
Boston Logan International Airport Flight Delay Compensation
Travelers experiencing flight delays at Boston Logan International Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it adheres to UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays resulting from extraordinary circumstances outside their control.
Boston Logan International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Boston Logan International Airport, under EU 261/2004, travelers can get compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
However, there are exceptions to this regulation. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation may still be available even if you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Boston Logan International Airport Flights are Covered by EU261?
While Boston Logan International Airport is not within the EU, EU Regulation 261/2004 may still apply to some flights. Travelers arriving at Boston Logan International Airport from EU countries or departing from Boston Logan International Airport to anywhere on flights operated by EU-based airlines are covered by EU 261/2004.
Thus, despite their geographic location outside the EU, certain flights from Boston Logan International Airport may be subject to European laws if they are operated by EU-based airlines.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Boston Logan International Airport to anywhere | Yes | No |
| Arrivals at Boston Logan International Airport from inside the EU | Yes | No |
| Arrivals at Boston Logan International Airport from outside the EU | No | No |
How to Claim Compensation from Boston Logan International Airport
Flight cancellations and delays often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or staffing issues. If you experience a flight disruption at Boston Logan International Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate your compensation claim, proceed with these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
28.05.202521:15 | TAP Air Portugal 6472 | () Nordela (São Miguel Island) (PDL) | delayed | Claim Refund |
28.05.202521:15 | Azores Airlines 280 | () Nordela (São Miguel Island) (PDL) | delayed | Claim Refund |
28.05.202518:30 | Boutique Air 866 | () Richards Field (MSS) | delayed | Claim Refund |
28.05.202517:50 | Cape Air 71 | () Rutland (RUT) | delayed | Claim Refund |
28.05.202517:50 | JetBlue Airways 5105 | () Rutland (RUT) | delayed | Claim Refund |
28.05.202517:15 | JetBlue Airways 5127 | () Provincetown (PVC) | delayed | Claim Refund |
28.05.202517:15 | Cape Air 2071 | () Provincetown (PVC) | delayed | Claim Refund |
28.05.202516:42 | Cape Air 1037 | () Adirondack (SLK) | delayed | Claim Refund |
28.05.202516:42 | JetBlue Airways 5137 | () Adirondack (SLK) | delayed | Claim Refund |
27.05.202522:00 | UPS Airlines 1013 | () () | delayed | Claim Refund |
27.05.202517:50 | Cape Air | () Rutland (RUT) | delayed | Claim Refund |
27.05.202511:25 | Delta Air Lines 332 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
27.05.202511:25 | Virgin Atlantic 5349 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
26.05.202522:02 | Qatar Airways 3889 | () () | delayed | Claim Refund |
26.05.202522:02 | JetBlue Airways 1929 | () () | delayed | Claim Refund |
26.05.202518:52 | Condor 5067 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
26.05.202518:52 | Qatar Airways 2020 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
26.05.202518:52 | Hawaiian Airlines 4825 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
26.05.202518:52 | Alaska Airlines 513 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
26.05.202518:52 | Air Tahiti Nui 2697 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
26.05.202516:42 | JetBlue Airways 5137 | () Adirondack (SLK) | delayed | Claim Refund |
26.05.202516:42 | Cape Air 1037 | () Adirondack (SLK) | delayed | Claim Refund |
25.05.202517:50 | JetBlue Airways 5105 | () Rutland (RUT) | delayed | Claim Refund |
25.05.202517:50 | Cape Air 71 | () Rutland (RUT) | delayed | Claim Refund |
25.05.202517:32 | Virgin Atlantic 3243 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
25.05.202517:32 | Korean Air 3010 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
25.05.202517:32 | Delta Air Lines 324 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
25.05.202517:32 | Air France 2707 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
25.05.202517:32 | El Al 4225 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
24.05.202521:15 | Azores Airlines 280 | () Nordela (São Miguel Island) (PDL) | delayed | Claim Refund |
24.05.202521:15 | TAP Air Portugal 6472 | () Nordela (São Miguel Island) (PDL) | delayed | Claim Refund |
24.05.202518:05 | JetBlue Airways 5996 | () Knox County Regional (RKD) | delayed | Claim Refund |
24.05.202518:05 | Cape Air 1859 | () Knox County Regional (RKD) | delayed | Claim Refund |
24.05.202517:50 | JetBlue Airways 5105 | () Rutland (RUT) | delayed | Claim Refund |
24.05.202517:50 | Cape Air 71 | () Rutland (RUT) | delayed | Claim Refund |
24.05.202517:15 | Cape Air 2071 | () Provincetown (PVC) | delayed | Claim Refund |
24.05.202517:15 | JetBlue Airways 5127 | () Provincetown (PVC) | delayed | Claim Refund |
24.05.202516:42 | Cape Air 1037 | () Adirondack (SLK) | delayed | Claim Refund |
24.05.202516:42 | JetBlue Airways 5137 | () Adirondack (SLK) | delayed | Claim Refund |
24.05.202507:30 | Alaska Airlines 459 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
24.05.202507:30 | Qatar Airways 8824 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
24.05.202507:30 | Korean Air 6222 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
24.05.202507:30 | Hawaiian Airlines 4823 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
24.05.202507:30 | American Airlines 9302 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
24.05.202507:30 | Air Tahiti Nui 2335 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
24.05.202507:30 | Condor 5235 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
23.05.202521:15 | Binter Canarias 7272 | () Nordela (São Miguel Island) (PDL) | delayed | Claim Refund |
23.05.202521:15 | Azores Airlines 272 | () Nordela (São Miguel Island) (PDL) | delayed | Claim Refund |
23.05.202521:15 | TAP Air Portugal 6530 | () Nordela (São Miguel Island) (PDL) | delayed | Claim Refund |
23.05.202518:52 | Qatar Airways 2020 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202518:52 | Hawaiian Airlines 4825 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202518:52 | Air Tahiti Nui 2697 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202518:52 | Condor 5067 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202507:30 | Air Tahiti Nui 2335 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202507:30 | Qatar Airways 8824 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202507:30 | American Airlines 9302 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202507:30 | Korean Air 6222 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202507:30 | Hawaiian Airlines 4823 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202507:30 | Condor 5235 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202507:25 | Virgin Atlantic 3540 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
23.05.202507:25 | Korean Air 3168 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
22.05.202523:05 | Emirates 238 | () Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
22.05.202522:02 | JetBlue Airways 1929 | () () | delayed | Claim Refund |
22.05.202522:02 | Qatar Airways 3889 | () () | delayed | Claim Refund |
22.05.202522:00 | UPS Airlines 1013 | () () | delayed | Claim Refund |
22.05.202520:40 | El Al 8548 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
22.05.202520:40 | JetBlue Airways 2421 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
22.05.202520:40 | Jet Linx Aviation 5876 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
22.05.202520:40 | Aer Lingus 5188 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
22.05.202520:40 | TAP Air Portugal 4467 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
22.05.202520:40 | Hawaiian Airlines 2443 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
22.05.202520:40 | British Airways 5990 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
22.05.202520:40 | Etihad Airways 8263 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
22.05.202520:40 | Qatar Airways 3865 | () Palm Beach International Airport (PBI) | delayed | Claim Refund |
22.05.202518:55 | Spirit Airlines 2152 | () Detroit Metropolitan Wayne County (DTW) | delayed | Claim Refund |
22.05.202518:52 | Hawaiian Airlines 4825 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
22.05.202518:52 | Condor 5067 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
22.05.202518:52 | Qatar Airways 2020 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
22.05.202518:52 | Air Tahiti Nui 2697 | () Seattle-Tacoma International (SEA) | delayed | Claim Refund |
22.05.202518:05 | JetBlue Airways 5996 | () Knox County Regional (RKD) | cancelled | Claim Refund |
22.05.202518:05 | Cape Air 1859 | () Knox County Regional (RKD) | cancelled | Claim Refund |
22.05.202517:50 | Cape Air 71 | () Rutland (RUT) | cancelled | Claim Refund |
22.05.202517:50 | JetBlue Airways 5105 | () Rutland (RUT) | cancelled | Claim Refund |
22.05.202517:40 | JetBlue Airways 5117 | () Augusta (AUG) | cancelled | Claim Refund |
22.05.202517:40 | Cape Air 1007 | () Augusta (AUG) | cancelled | Claim Refund |
22.05.202517:15 | JetBlue Airways 5127 | () Provincetown (PVC) | cancelled | Claim Refund |
22.05.202517:15 | Cape Air 2071 | () Provincetown (PVC) | cancelled | Claim Refund |
22.05.202516:42 | JetBlue Airways 5137 | () Adirondack (SLK) | cancelled | Claim Refund |
22.05.202516:42 | Cape Air 1037 | () Adirondack (SLK) | cancelled | Claim Refund |
22.05.202516:30 | Condor 5065 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
22.05.202516:30 | Hawaiian Airlines 4822 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
22.05.202516:30 | Air Tahiti Nui 2442 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
22.05.202516:30 | Alaska Airlines 364 | () Seattle-Tacoma International (SEA) | cancelled | Claim Refund |
22.05.202514:09 | Cape Air 5191 | () Nantucket Memorial (ACK) | cancelled | Claim Refund |
22.05.202514:00 | Cape Air 5511 | () Nantucket Memorial (ACK) | cancelled | Claim Refund |
22.05.202514:00 | Cape Air 7031 | () Barnstable (HYA) | cancelled | Claim Refund |
22.05.202514:00 | JetBlue Airways 5728 | () Nantucket Memorial (ACK) | cancelled | Claim Refund |
22.05.202513:55 | Cape Air 5451 | () Nantucket Memorial (ACK) | cancelled | Claim Refund |
22.05.202513:49 | Cape Air 63 | () Rutland (RUT) | cancelled | Claim Refund |
22.05.202513:45 | Cape Air 5331 | () Nantucket Memorial (ACK) | cancelled | Claim Refund |
