Delayed and cancelled flights are the most common problems faced by travelers. Fortunately, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 specifies the situations when passengers are entitled to compensation and assistance in cases of flight disruption.
Here, you will discover everything you need to know about Regulation EU261 and under what circumstances you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU 261, travelers arriving at Boston Logan International Airport from EU countries or departing from Boston Logan International Airport to anywhere on flights operated by EU-based airlines have certain rights. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is necessary, the airline is required to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers may select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers may be eligible for financial compensation ranging from €250 to €600.
Boston Logan International Airport Flight Delay Compensation
Travelers encountering flight delays at Boston Logan International Airport might be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the cause of the delay and whether it complies with UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for flight delays caused by extraordinary circumstances beyond their control.
Boston Logan International Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Boston Logan International Airport, under EU Regulation 261, flyers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
However, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation might still be available even when you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the duration of the delay. You can refer to this table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t offer compensation for cancellations caused by extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Boston Logan International Airport Flights are Covered by EU261?
While Boston Logan International Airport isn’t within the EU, EU Regulation 261/2004 may still apply to some flights. Passengers arriving at Boston Logan International Airport from EU countries or departing from Boston Logan International Airport to anywhere on flights operated by airlines from the EU are covered by EU 261/2004.
Thus, despite their geographic location beyond the EU, certain flights departing from Boston Logan International Airport may be subject to European laws if they are operated by airlines from the European Union.
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Boston Logan International Airport to anywhere | Yes | No |
| Arrivals at Boston Logan International Airport from inside the EU | Yes | No |
| Arrivals at Boston Logan International Airport Airport from outside the EU | No | No |
How to Claim Compensation from Boston Logan International Airport
Flight disruptions are common due to factors such as bad weather, air traffic congestion, technical problems, or staffing issues. If you experience a flight disruption at Boston Logan International Airport, you may be entitled to compensation under EU 261/2004.
To initiate a compensation claim, proceed with these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will strive to get you your compensation. You are only charged if we win your case.